Fantastic, the gold standard. If all businesses were like Steve's Auto care the world would be a…read moremuch better place. Honest, efficient, reasonable repair costs, thorough, and did I say honest?!! Wish there was a Steve's for German made cars!! Thank you Steve for your excellence- we have all noticed!!!

Steve has worked on every single one of my cars for the past 25 years. I've never been…read moredisappointed, or questioned the work he's performed and I have referred every single person that I know and lives within 30 miles of his shop! Not one person has ever complained or been disappointed in his work as well! I'm happy to see that he has hired additional employees and their work has never been called out and questioned... Highly recommended and a great family owned, family friendly reasonable independent shop that will not only give great dependable service but a lot less than going into the dealership!

Scott is an honest and hard working mechanic who gets thinks done and communicates well.read more

Scott, who I believe is the owner is the rudest man I have ever meet…read more I brought my car by today to ask about a caution light that was on and he told me he did not have time for me. He directed me to the office to make an appt and than walked away. He just complete 2400. dollars worth of work on my car last week and he could not give me the time of day. I will definitely be bringing my car elsewhere.

Every car owner, especially those of us with faithful 2010 rides, can be nervous when the Check…read moreEngine light appears; however, I am one of the fortunate ones who have discovered the pro's at DNA Automotive several years ago. There were several items needing immediate attention following my initial input and their thorough diagnostic process. DNA's Customer Service team member, Miquel Mendoza, walked me through findings and provided detailed info to all my questions prior to my OK'ing the work. I knew, due to previous repairs at DNA that their Technicians, Antonio Molina & Victor Ferreira would ensure that the repair work would be guaranteed and done in a timely manner. To the entire team, some of whom I have previously known, and those folks behind the scenes, that help take a local business to the next level - I am grateful! Rachel

I brought my car in for repair work after an accident, and while that portion was completed, the…read moreoverall experience was frustrating and poorly managed. Once my car was transferred to the auto body shop, it became a completely separate system, team, and process--and the two sides clearly do not communicate. This disconnect caused confusion around payments, delays, and unnecessary out-of-pocket costs on my end, including having to pay $700 for a rental car that I originally was told I wouldn't need for that long. I was told my car would be dropped off in Novato once I made a payment. I paid the auto body shop, but the repair shop had a separate payment link that I couldn't access from my phone. I showed them the issue in real time, but instead of helping or offering another way to pay, they dismissed it and said it "worked fine" for them. Because of miscommunication between their teams, my car was not actually in Novato as promised, and I had to wait around for them to figure it out, which caused even more delays and inconvenience. On top of that, the person I was dealing with refused to call and help coordinate getting my car released or delivered until I paid through their system, even though their payment link was not working properly for me, which delayed me further and resulted in additional out-of-pocket costs due to their poor communication. No one took ownership of the situation, and the staff was rude and dismissive throughout the process. While the repair work itself may have been completed, the experience across both businesses was disorganized, unprofessional, and lacked basic customer service. I would not recommend.

Great thorough service with clear and kind communications. Waiting area is comfortable with a clean…read morebathroom, a tv, free coffee and sometimes donuts. They have fair pricing and do a comprehensive inspection while servicing your car. They provide you with a copy of the inspection so you can see where it passes, needs future attention or needs immediate attention.

The guys there have always been helpful especially in diagnosing my vehicle as it has many issues…read more Friendly and great service. Always come here for my oil changes as well!

These guys are true professionals! I took yet another…read morevehicle of mine to them for a repair this week. This time, my 2013 Dodge Durango needed a water pump for sure. With my approval, they also replaced some of the surrounding components like the thermostat, tensioner pulley, serpentine belt, etc, and they did a very thorough repair. Well worth the money spent on the repairs. Thanks, fellas!

Hi nave motors. I have a question on what car this is. So can someone in this auto shop tell me…read morewhat car it is. I would like To know what model and name it is then what year it's from. Thanks!

Been bringing cars here since before they moved. Always did good work. Got a quote today for $440…read more(LABOR ONLY, no materials) to drain and fill oil and differential in a Honda/Acura, which is over double two different quotes I received elsewhere. Quite a shock, even for this area. Unfortunately will be finding a new shop.

Our trusty family swagger wagon was overdue for a timing belt/water pump extravaganza…read more Jorge and company quoted a fair price and a timeline I could work with. Jorge even offered transportation to my work -an added bonus and one less ride share trip! Top marks to Jorge for treating me with respect. As a female who likes to work on my vehicle and learn some garages are not a good fit. Jorge was a great listener. Make excellent eye contact and answered my questions. Bonus star for the service reminders via email leading up to the service date. This is great for a frazzled mama like me! Shop is clean. Location easy to get to. Great pricing. ***UPDATE--3/2018*** Back to JEV for an oil change. Again easy to schedule, work finishes earlier than promised and a follow up email with all findings from inspection and recommendations. Still 5 stars!

Kohta is awesome and the most trustworthy mechanic I've ever worked with before Always feel taken…read morecare of, and I've never felt like they're trying to take advantage. If anything the opposite. An absolutely great giving guy with a great staff and awesome pricing. Anyone with a German car should definitely be bringing it here or you're wasting money somewhere else.

So i have had two jettas a crown Vic and a neon and my neons timing belt snapped and the head…read moregasket blew and per recommendation of another VW owner friend, he suggested I get the timing belt swapped out at 100K which I hired hans to do and I have ri say he did an amazing job and kept my baby on the road for another 100k and I highly recommend them. The dealership in San Rafael won't help me because there was a transmission issue and a engine issue and I'm that's cool I'd rather support mom and pop anyway being a former Lyft an DoorDash driver. 10 stars. If you need your timing belt or air filter swapped Out this is the place. Shout out to Hans!!

Friendly, helpful and straightforward. Didn't charge me for anything the car didn't need.read more

THE FOLKS AT HAMILTON'S ARE LIFESAVERS! Coming from 2 hours away on a road trip, my Prius decided…read moreto pop its famous "red triangle of death," alongside the check engine and multiple other lights on the dash. I found myself stuck in Novato with a car that was suddenly in a state of "get this to a mechanic ASAP." Diagnosed as P0A93 at the local O'Reilly's, failed inverter pump. It being Saturday, I expected little to be open. Hamilton's was not only open, but had the original part that I needed, had availability to fix it same-day, and quoted market rate for the fix. No hassle, no upselling, I brought my vehicle in and they had it ready in barely an hour and a half! I was thoroughly impressed with the quick and fair-priced service. My car drives as it should with no lights on the dash, even 100 miles later. Great work to everyone who helped me out of a sticky situation!

I am so happy and relieved to have found an ethical mechanic! I was quoted an outrageous amount by…read morea local dealer to fix a couple of simple things on a car for which Genuine Motors charged less than half and did the work quickly with professionalism and a great attitude! I would highly recommend them and will never take our car elsewhere for service!

5 stars! Professional, friendly and trustworthy. Highly recommend, so nice to have a place you can…read morerely on.

This is hands down the best auto shop in the area. My husband has been coming here for about five…read moreyears now, and we've continued to bring all of our cars here without hesitation. It's a true family-run, mom-and-pop shop, and you can feel that the moment you walk in. Hector and Evan are amazing--friendly, reliable, and most importantly, trustworthy. It's hard to find mechanics you can fully trust, but we feel 100% confident leaving our vehicles in their hands every time. Their pricing is fair, and we've never felt taken advantage of. We come here so often that it honestly feels like more than just a business relationship--they're almost like family at this point. It's the kind of place where you know you can call them anytime and they'll take care of you. If you're looking for a dependable, honest auto shop that treats you right, don't even bother looking anywhere else.

I have taken my car here twice, and both times they did not write up an estimate for me to sign, as…read morerequired by California law. The first time they did call me to tell me additional work was needed, to which I agreed. The second time I left the car and came back to pick it up very surprised by the amount I was asked to pay. I went back later to talk with Evan, the manager, who would not acknowledge that he should have told me up front how much it would cost. He told me I should have asked. Here's what the law states (from the California Bureau of Auto Repair, https://bar.ca.gov): "Auto repair businesses in California are required to disclose pricing and fees to customers by providing a written estimate before beginning any repairs or services. The estimate must include a detailed description of the work to be done, the parts and labor costs, any additional fees, and the total cost of the repair. The customer must also be provided with itemized invoices for all completed work, detailing the parts and labor charges." This business is licensed, according to the website cited above. The head mechanic, Hector, who is also the owner, is very good but there is a major communication problem here.