I never leave bad reviews, but this experience was beyond disappointing. I came in with a clear idea of the nail design I wanted, and not only did the technician refuse to do it, but he also rushed the entire process, didn't shape my nails properly, and was incredibly rude throughout the appointment. He made me feel like I was inconveniencing him just by being there. As you can see from the photos, the final result looks nothing like a professional manicure. The nails are uneven, poorly shaped, and messy. I walked out feeling frustrated, disrespected, and like I wasted both my time and money. If you care about quality service or just want to be treated respectfully, I'd highly recommend going anywhere else. I won't be back. read more

Coco Nails Spa - Nail Salons Near Me - Wilmington, Delaware

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I went 10 am today.A old man with glasses did my pedicure..it wasn't great.it was to include 12 minute massage.Did mot happen.3 hours post the nail polish literally just wiped off with a tissue. Paid 72.00 for nothing.I would never return. I am use to decent pedicures..worst one to date 40 plus years read more

Coco Nails Spa - Nail polish wiped off with a tissue after 3 hrs - Nail Salons Near Me - Wilmington, Delaware

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Emily does excellent nails. Emily is professional and knowledgeable on nail care. I love our conversations about our families and fishing.

Clean, friendly and great environment. I'm happy to go to Coco nails and glad to recommend this shop.

My favorite nail salon, Danny and the team are great. I prefer Steven he always does a great job. Once you visit, your stuck! read more

Coco Nails Spa - Fall Nails - Steven ... Toes - Emily - Nail Salons Near Me - Wilmington, Delaware

the absolutely worst service. prices do not follow as they are posted in the salon. i requested a full set, gel polish, and french tip and it was 70$ for a shit job. to make it easier for my tech i said don't worry about the tip just keep the base and she insisted on doing french even thought i hate how it looks. i asked her for square and to file the nail down since it was so chunky. she was a complete bitch. the salon was very clean and the guy at the door was warning. they are only nice to their regulars. i was disappointed considering i was referred here for great prices and services. i called and the lady working the desk was absolutely horrible. they refuse to fix my nails and claimed i was never serviced yesterday. this was the worst experience and i will never refer anyone here and i will never be returning. read more

Coco Nails Spa - these is what i asked for vs what i got - Nail Salons Near Me - Wilmington, Delaware

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This salon is my favorite!! Been to a few in the area and this one is the best one around. Annie is my favorite! She does the best dip powder manicure. She's so sweet, personable and fun. Would 100% recommend going to her! Won't ever go to another salon or another tech again!! read more

Great Experience! It's clean, and they are following the recommended safety guidelines. I felt safe, and my gel mani and pedi looked amazing!! I will definitely be back. read more

Coco Nails Spa - Nail Salons Near Me - Wilmington, Delaware

Excellent salon. Came here for a manicure and we ended up with a gel pedicure too - wonderful service and relaxing time! Will be back!

I'd like to give this business negative stars. I came in for a basic manicure, the tech was preoccupied chatting with her coworkers and cut me multiple times. One of my fingers was bleeding quite a bit and she used NAIL GLUE on the open wound to stop the bleeding. Towards the end of the manicure I had to ask her to remove the hardened glue from my skin and had to soak my finger in acetone (which is pretty painful on an open wound). Despite this, I paid full price before she started on polish and didn't complain once. The manicure turned out horrendous, the polish was so thick it was never going to dry. She painted my skin all around the nails yet missed most of the edges somehow? I decided while sitting at the dryer that I wasn't satisfied and I asked her to remove the polish and refund my money. For $30 I expect to leave in better shape than I came, instead I had clumpy nails and bleeding gashes and was on my way to a bridal shower. She offered to repaint my nails but when I insisted she remove it and refund me she proceeded to call me cheap and accuse me of just wanting a free manicure. She then blamed me for moving too much while she was trimming my cuticles which caused her to cut me - I get manicures on a regular basis and am not a 5 years old. After more back and forth I insisted I wanted to be refunded, to which she called me white trash and did begrudgingly refund my money. After returning visibly upset, my husband stopped in to speak with the manager about their employee's derogatory comments. They denied any wrongdoing and suggested I should have asked to be switched to a different tech if I wasn't happy with her. It's not about being cut or the bad paint job, she knows what she said and speaking to your customers in such an offensive manner is simply not ok. This business should be ashamed of themselves for employing people like her and offering such poor service. read more

Coco Nails Spa - Nail Salons Near Me - Wilmington, Delaware

Originally came in and showed the tech doing my nails the design I was interested in getting, after saying she could do this design it turned out very sloppy. I showed the receptionist, who was so kind and took off 25% of my total and offered to have me come back in to have the design fixed with a tech who is better at designs. After coming In I was given to a tech who still didn't know how to do the heart design and ended up replacing it with some stickers that took him about 5 minutes to apply and charged me $15. Honestly very disappointing experiences, they are not able to achieve the designs they claim in my opinion. I can really say the only nice thing about this place was their receptionist. read more

Coco Nails Spa - Nail Salons Near Me - Wilmington, Delaware

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I booked an ultra mani and pedi for $61. It was a great experience. Because Coco puts a surcharge for using a credit card to pay, my bill was 5% more. It is ILLEGAL to charge a surcharge for customers paying for credit cards. If this happens to you, contact your credit card bank and ask for a charge-back for the difference between the cost of the service and the surcharge. The manager was rude blew me off when I told him it was illegal and that I would not pay it; he charged me anyway and told me that President Biden allows this!!!!!!! I will not go back. read more

I had a good pedicure but my gel manicure was terrible. The nail tech did it in about 20 mins and i had nail polish all over my fingers. Now, four days later, it is already peeling!!! Not to mention the whole time the nail tech is trying to up charge me and question me about why I am not getting dip instead of gel. It was not relaxing and the results are beyond disappointing. Not to mention I paid 40$ for a gel manicure that only lasted for 4 days!!! STAY AWAY! Two stars is for the pedicure. Gel manicure would get 0. This was my first time at Coco and I won't be back. The salon itself is nice but I will be looking elsewhere. read more

I went their a few days ago they did an excellent job on my nails the ppl were very friendly workers n customers I did not wait at all first time there n felt very comfortable n the place is super nice n clean n shout out to Steven u did wonderful on my nails I highly recommend I will b back to check out lashes n pedicure read more

Coco Nails Spa - Nail Salons Near Me - Wilmington, Delaware

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Very pleasant experience. The salon is clean and beautifully decorated. Staff is super friendly and professional. Reasonable prices too. Will definitely be coming back here. read more

Got my nails done (tips with dip powder) on 1/14/22. On 1/19/22, two nails popped off. Two stars because the nail tech was nice. read more

Coco Nails Spa - Nail Salons Near Me - Wilmington, Delaware

I absolutely love this salon!! Everyone is super nice and friendly and they do a great job!! Great prices too!!

First and LAST time here. I booked an pedi for myself and a mani pedi for my mom. I had a man do my pedi( I did not get his name), but I am not happy with the job that was done. I asked for a light pink color and when I looked down, after being told I was done, it was yellow.. no big deal, just change it right? Well, he did.. and when my feet dried, there was still yellow polish left on my toes, there was polish on my skin, and my nails were not shaped at all.. I am so disappointed! read more

The set up is very cute!.. Employees are very friendly but the guy who did my nails didn't know what he was doing.

Love this place! Went in with some of my wedding party to get our nails and feet And we were soo happy with our service. They were amazing with my daughter being there. I'm in love with my nails. The lady that did my nail was so sweet and helped me pick the nails and design. they are not cheap products they use. they use high end stuff and very clean. I will definitely recommend this place to my friends. Will be returning read more

Went there the day they first opened June 1st and fell in love the place is very huge and spacious there's a section in the back for private parties they do amazing designs they make sure everything's safe and follow the COVID guidelines. All in all a great place. read more

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I am new to the Delaware area and Looking for nail shops. I visited this business once, its really pretty inside. The staff seems nice, except the owner/others who trys to sell you on everything to get more money. My girl Jess was quite and nice - she did a really good job and Took her time. I didnt like how my cuticles Wansnt cleaned up well and The overlay was thick but still very pleasant. I didnt like how I waited up the front for 10 mins to cash out and the receptionist was sitting right there doing nails and no one stepped in. She had to stop the customer nails to Now ring out three people. There prices aren't in detail so you don't know how much your paying until the end. I paid $85 for a overlay with gel and a pedicure. Its also an uncharge for using a card cause it would of been $90. They have an atm but go with cash ladies. Other than that I would go back and try them again and specially ask the prices ! read more

I absolutely love this place. It is clean and amazing service. The staff knows when to talk if you're getting your nails painted or when to be quiet when being massaged. This is the only place I go to! read more

Dont come here I went here a day before my birthday to get acrylic nails . Anyways my mom told them to give me French ok. I think her name was cici or sum but she was the second table near the door anyways she's doing my nails she made my nail bleed then it was so uneven then I got charged more because she decided to but glitter on my nails without my permission then I go under the dryer for my nails to dry . Anyways the old man at the front says I cant take my hand out the dryer to touch my phone but remind you my nails are dry I'm not gonna go off but when I come back it's going to be a problem.And they treat the kids different then the adults I do and do not leave your child here by their self because they will do their nails the wrong way to charge you more they are jus money hungry. read more

Absolutely horrible experience. First of all, I should know better for trying a sponsored site on here but it had five stars so I made an appointment. I was told over the phone that a refill for acrylic is twenty dollars and a pedicure was thirty. When I got here, the pedicure was thirty two. So not sure who is scheduling the appointments, but they need to be educated on the correct prices. The pedicure was ok. Two minute massage total if you get the basic one. No extras. Luckily my feet were in pretty good shape or I would have been upset with the length of the pedicure scrubbing. I sit down to have my refill done. My normal shop (that is closed now) only charges ten for gel polish. This place charges fifteen extra for just the polish. So I said no thank you. And then they said well it's five extra just to use the drill on the current gel polish I had and the refill costs twenty five not twenty as told over the phone. I should have known better to go here. The shop is empty and no one is helpful. Just about up charging. Avoid avoid avoid. read more

Stopped in while waiting for a oil change. Five minutes later I was in the pedicure chair. I ended up getting a pedicure and manicure. The pedicure was OK the pumice board was so coarse that my foot bled. Once we got to the manicure the polish was gooey I asked her was the polish old she goes and pours something in it and now it's watery, the color was horrible I had pick a different color and the paint job was still horrible. read more

I just had a gel manicure and pedicure with Lillian! ! She was awesome! My nails look so so good! This was my first time there, and I was very impressed with how gorgeous this new nail salon is, and the social distancing is in effect, everyone in masks, stations closed off, etc! I will be back Lillian! Thank you, you did such a great job! My only complaint is that I hate country music, which played the hour and a half I was there, but not there fault, that's just my preference, lol, and I didn't say anything. Lillian, I will back in about 3 weeks! Thanks girl! read more

I made an attempt to book an acrylic fill with this salon over the phone and was told they have openings. I came in to the salon and received a very cold greeting from the young lady working the front desk (Sarah). I inquired about any openings and was told there were none remaining. I asked about future openings and was told they have one the next day at 1pm. I stated that I would be at work during this time and asked if there are any other openings this week. I was told (with a tone of irritation) that there were no other openings this week. I then asked about the following weeks openings and got a short response that there were none. I then asked how long an acrylic fill typically takes. I was told (once again the poor tone) 45 minutes to an hour. I stated that I could make that work and would like to book the 1pm time slot that was offered (the "only" available time slot for 2 weeks). I was then asked for my name and phone number and then told I have to pay a $40 deposit to book the appointment. Of course this came as a surprise to me as this policy is not on their website, posted anywhere in there establishment, or provided over the phone when you call to inquire as a new customer. I stated to Sarah that I was not told this over the phone and asked when this policy was put in place. She stated that it was "new". I asked if there was a manager available and a woman approached to explain (rudely) that new customers never show up for their appointments so they had to start charging a deposit. I explained to her I understand that however the policy is not listed on the salon's website nor was it provided when I called several times to inquire about appointment openings. She stated that whoever I spoke with over the phone would have no way of knowing if I was a new customer. Therefore they would not mention the new deposit policy. I explained to the woman that I made it clear over the phone what service I was interested in and was never surveyed about whether I was a new customer or even provided any pricing. Before exiting the salon I asked Sarah the name of the woman whom I was just speaking with as she had walked away, to which she replied that her name was "Anna". I asked Sarah if Anna was the manager and she made air quotes with her hands stating she's in charge. I closed with asking Sarah for her name as I hadn't gotten it yet. I find it important to mention that I maintained a respectful inquisitive tone throughout this entire exchange which lasted about 5 minutes. They claim that this is a new policy for "new customers" but unfortunately for them I have insider knowledge that this policy only applies to certain "new customers". I would respectfully decline and move on without a second thought if they applied this practice indiscriminately to all new customers but they do not. I'll leave it to the "new customers" affected to decide why that is. Oh and if you're wondering, yes, yes I am. read more