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This place is beautiful! It has an amazing atmosphere. It's so relaxing and cozy. I came because of the seating. I didn't even realize it was attached to a hotel. The baristas were very friendly and patient and the service was fast. We sat in a little living room at first, them moved to a table, and finally took advantage of the stair seats. The coffee was pretty good, nothing extraordinary, but it did the job. The croissant was flaky, buttery, and delicious. We never made it back, but I'm glad I got to pop in for a bit. Not even one coffee pic?!??
Coco and the Director is tucked into the lobby of the Charlotte Marriott City Center, but absolutely don't let that be a reason to pass it by. This is a proper coffee shop, not a hotel afterthought. It offers a full spectrum of coffees from classic drip to espresso drinks with flair longside fresh-baked pastries, sandwiches, and grab-and-go snacks that feel curated rather than generic. The space itself is a pleasant surprise: warm wood tones, industrial lighting, and a mezzanine-style loft that invites lingering. There's a communal table for laptop warriors, cozy nooks for quiet chats, and even a small stage that occasionally hosts local performers or spoken word events. It's a place that feels like it belongs to the city, not just its visitors. Service is friendly and efficient, with baristas who know their beans and if it's not too busy, don't mind chatting about roast profiles or local sourcing. The vibe is relaxed but purposeful. This morning, it was ideal for some folks to have a morning meet-up at some tables. I had a comfy seat in the mezzanine area with my laptop to warm up with a drip coffee and watch the goings on. Whether you're staying at the hotel or just wandering around Uptown, Coco and the Director earns its place. [Review 1427 of 2025 - 4498 in North Carolina - 24978 overall]
Matcha latte and Cronut Coco and the Director is my go-to coffee stop in Uptown--especially when I'm craving a cronut. The cronuts are the real star here. They sell out quickly, so the move is to get there early and grab one while it's still warm. Trust me, if you're going to get one, get two. The café sits inside the lobby level of the Charlotte Marriott City Center, which makes it easy to access if you're already walking around Uptown. If you're doing a quick drive-by, just be friendly with the valet--tip them and pop inside to grab your coffee and pastry. They offer a full coffee program with plenty of alternative milk options (oat milk is my current go-to). I also appreciate the little details like turbinado sugar, bamboo stir sticks, and recyclable cups, which give the place a sustainable touch. The space itself is really stylish and comfortable. There's even a small amphitheater-style seating area, making it a cool spot to hang out, meet friends, or get some work done for a while. Insider tip: Go early for the cronuts--they disappear fast. Overall, it's a fun Uptown café with great coffee, a beautiful space to work or relax, and one of the best cronut stops in the area.
This space is amazing! It's large and well decorated and very open. It's also a market and a coffee shop. I grabbed a latte and a dark chocolate bar and both were quite delicious. Great hang out or work space. Very comfortable. Casual. Good service. Please come and create your own adventure.
Coco and the Director is located inside the Charlotte Marriott City Center, but don't let that fool you. It feels much more like an independent neighborhood coffeehouse than a hotel café. The eclectic furniture, jazz and blues soundtrack, cozy seating nooks, and friendly staff make it a great place to linger. It's impeccably clean and far more inviting than the nearby Starbucks if you're looking for a relaxed place to start your morning.
My friends and I came to work. The space is big, tons of space to sit to work, study, or hang out. It was quiet. The area was clean and so was the bathroom. It was difficult for my laptop to connect to the while at the Marriot but eventually it connected. I didn't have a ton of communication with staff except when ordering my cafe. She was nice. I had a latte. It was good!
The best cronut I've found in Charlotte. It's not as good as Five Daughters (Nashville/Atlanta), but it's almost on par. If you've never had one def make sure to try it out, especially one with buttercream.
Came in here to grab a good cup of coffee and get some work done. The coffee is good (a bit pricey at $8). The place has a ton of seating and even a second floor (loft style). It is a bit dark however which is not ideal for getting work done.
I was on vacation in Charlotte and in need of a latte, and am so glad I came across Coco and the Director! The shop is attached to a hotel, but you'd never know it from the decor and the vibe. This is no boring corporate coffee shop! The employees were very friendly and helpful, and the space is big and bright and has plenty of seating across two levels. There are tables of various sizes, as well as a large stadium seating area with comfy pillows. There were several interesting drink flavors on the specials board, and it was hard to pick just one! It was also hard to pick a pastry, as everything in the bakery case looked delicious. I decided on the Love on Top Cold Brew and a Pistachio Cronut. Both were delicious! The cold brew was smooth and flavorful with a creamy cold foam and fun heart candies on top. The Cronut was flaky and fresh with a yummy pistachio cream. I wish I'd had time to make a return visit or two before I headed home. The next time I'm in town I'll definitely be back for another latte and cronut!
This is a quaint little coffee shop in the heart of uptown Charlotte. Very convenient if you're working at or close to one of the banking centers. Staff could've been a little friendlier, especially when it's not as busy... But at the same time, I can't blame them for being more robotic than other coffee shops as the business gentleman in front of me was complaining about a plethora of things, and he hadn't even gotten his items yet. I am sure they deal with a good chunk of banking business people who think they are better than everyone and expect absolutely no flaws. Chai Latte was delicious and did the job! Service was quick and was super convenient for where I was. Also lots of space if you're meeting someone or needing to work remote. If you're in the uptown area, check it out!
A new coffee must try in uptown Absolutely love the vibe here. I like the concept of the sitting pillows as it gives a comfortable and cozy vibe whether you're stopping in for a coffee or looking for a place to work. They had a nice variety of fall flavors - my co worker got a snickerdoodle latte with oat milk (left) and I got a cookie butter cold brew (right) with almond milk.
Cool spot! They don't accept cash, and the heat was blasting so make sure to wear layers or bring a mini fan like I did. Iced latte is delicious and the atmosphere is cool and comfortable, lots of options for seating. Good customer service!
Wow, what cool space! Such a great spot to work or meet a friend for a drink. They even had a table with TVs in the back perhaps to watch a game. I found this place on Yelp! I always order an iced Americano with a pump of chocolate. My drink was delicious. I will always try a cronut where I can find one and they had a key lime pie cronut. I noticed they make food to order and there was a grill in the cook was preparing pancakes. I also purchased a bag of North Carolina potato chips and popcorn that looked interesting. They have a refrigerator section with cold drinks and yogurt and fruit for sale too. I did not go to the bathroom, but I believe this is at the bottom of the Marriott. So maybe the bathrooms are in the hotel. But I love the pillows with types of seats. I would definitely recommend this cool vibe coffee shop.
4 days ago
3 months ago
Coco and the director has a very nice atmosphere. It is super cute and aesthetic inside. It is a great place to bring friends and I think it is a great place for a date. Not too loud at all. The servers are very friendly and quick. The iced coffee tastes like the beans and the flavor shots are hardly able to be tasted. read more
5 months ago
This place is beautiful! It has an amazing atmosphere. It's so relaxing and cozy. I came because of the seating. I didn't even realize it was attached to a hotel. The baristas were very friendly and patient and the service was fast. We sat in a little living room at first, them moved to a table, and finally took advantage of the stair seats. The coffee was pretty good, nothing extraordinary, but it did the job. The croissant was flaky, buttery, and delicious. We never made it back, but I'm glad I got to pop in for a bit. Not even one coffee pic?!?? read more
Coco and the Director is tucked into the lobby of the Charlotte Marriott City Center, but absolutely don't let that be a reason to pass it by. This is a proper coffee shop, not a hotel afterthought. It offers a full spectrum of coffees from classic drip to espresso drinks with flair longside fresh-baked pastries, sandwiches, and grab-and-go snacks that feel curated rather than generic. The space itself is a pleasant surprise: warm wood tones, industrial lighting, and a mezzanine-style loft that invites lingering. There's a communal table for laptop warriors, cozy nooks for quiet chats, and even a small stage that occasionally hosts local performers or spoken word events. It's a place that feels like it belongs to the city, not just its visitors. Service is friendly and efficient, with baristas who know their beans and if it's not too busy, don't mind chatting about roast profiles or local sourcing. The vibe is relaxed but purposeful. This morning, it was ideal for some folks to have a morning meet-up at some tables. I had a comfy seat in the mezzanine area with my laptop to warm up with a drip coffee and watch the goings on. Whether you're staying at the hotel or just wandering around Uptown, Coco and the Director earns its place. [Review 1427 of 2025 - 4498 in North Carolina - 24978 overall] read more
2 months ago
7 months ago
Matcha latte and Cronut Coco and the Director is my go-to coffee stop in Uptown--especially when I'm craving a cronut. The cronuts are the real star here. They sell out quickly, so the move is to get there early and grab one while it's still warm. Trust me, if you're going to get one, get two. The café sits inside the lobby level of the Charlotte Marriott City Center, which makes it easy to access if you're already walking around Uptown. If you're doing a quick drive-by, just be friendly with the valet--tip them and pop inside to grab your coffee and pastry. They offer a full coffee program with plenty of alternative milk options (oat milk is my current go-to). I also appreciate the little details like turbinado sugar, bamboo stir sticks, and recyclable cups, which give the place a sustainable touch. The space itself is really stylish and comfortable. There's even a small amphitheater-style seating area, making it a cool spot to hang out, meet friends, or get some work done for a while. Insider tip: Go early for the cronuts--they disappear fast. Overall, it's a fun Uptown café with great coffee, a beautiful space to work or relax, and one of the best cronut stops in the area. read more
4 months ago
This space is amazing! It's large and well decorated and very open. It's also a market and a coffee shop. I grabbed a latte and a dark chocolate bar and both were quite delicious. Great hang out or work space. Very comfortable. Casual. Good service. Please come and create your own adventure. read more
3 months ago
Coco and the Director is located inside the Charlotte Marriott City Center, but don't let that fool you. It feels much more like an independent neighborhood coffeehouse than a hotel café. The eclectic furniture, jazz and blues soundtrack, cozy seating nooks, and friendly staff make it a great place to linger. It's impeccably clean and far more inviting than the nearby Starbucks if you're looking for a relaxed place to start your morning. read more
My friends and I came to work. The space is big, tons of space to sit to work, study, or hang out. It was quiet. The area was clean and so was the bathroom. It was difficult for my laptop to connect to the while at the Marriot but eventually it connected. I didn't have a ton of communication with staff except when ordering my cafe. She was nice. I had a latte. It was good! read more
Came in here to grab a good cup of coffee and get some work done. The coffee is good (a bit pricey at $8). The place has a ton of seating and even a second floor (loft style). It is a bit dark however which is not ideal for getting work done. read more
I was on vacation in Charlotte and in need of a latte, and am so glad I came across Coco and the Director! The shop is attached to a hotel, but you'd never know it from the decor and the vibe. This is no boring corporate coffee shop! The employees were very friendly and helpful, and the space is big and bright and has plenty of seating across two levels. There are tables of various sizes, as well as a large stadium seating area with comfy pillows. There were several interesting drink flavors on the specials board, and it was hard to pick just one! It was also hard to pick a pastry, as everything in the bakery case looked delicious. I decided on the Love on Top Cold Brew and a Pistachio Cronut. Both were delicious! The cold brew was smooth and flavorful with a creamy cold foam and fun heart candies on top. The Cronut was flaky and fresh with a yummy pistachio cream. I wish I'd had time to make a return visit or two before I headed home. The next time I'm in town I'll definitely be back for another latte and cronut! read more
7 months ago
This is a quaint little coffee shop in the heart of uptown Charlotte. Very convenient if you're working at or close to one of the banking centers. Staff could've been a little friendlier, especially when it's not as busy... But at the same time, I can't blame them for being more robotic than other coffee shops as the business gentleman in front of me was complaining about a plethora of things, and he hadn't even gotten his items yet. I am sure they deal with a good chunk of banking business people who think they are better than everyone and expect absolutely no flaws. Chai Latte was delicious and did the job! Service was quick and was super convenient for where I was. Also lots of space if you're meeting someone or needing to work remote. If you're in the uptown area, check it out! read more
4 months ago
A new coffee must try in uptown Absolutely love the vibe here. I like the concept of the sitting pillows as it gives a comfortable and cozy vibe whether you're stopping in for a coffee or looking for a place to work. They had a nice variety of fall flavors - my co worker got a snickerdoodle latte with oat milk (left) and I got a cookie butter cold brew (right) with almond milk. read more
Cool spot! They don't accept cash, and the heat was blasting so make sure to wear layers or bring a mini fan like I did. Iced latte is delicious and the atmosphere is cool and comfortable, lots of options for seating. Good customer service! read more
Wow, what cool space! Such a great spot to work or meet a friend for a drink. They even had a table with TVs in the back perhaps to watch a game. I found this place on Yelp! I always order an iced Americano with a pump of chocolate. My drink was delicious. I will always try a cronut where I can find one and they had a key lime pie cronut. I noticed they make food to order and there was a grill in the cook was preparing pancakes. I also purchased a bag of North Carolina potato chips and popcorn that looked interesting. They have a refrigerator section with cold drinks and yogurt and fruit for sale too. I did not go to the bathroom, but I believe this is at the bottom of the Marriott. So maybe the bathrooms are in the hotel. But I love the pillows with types of seats. I would definitely recommend this cool vibe coffee shop. read more
This place is such a vibe!! The vibe and different seating options make this a unique coffee shop that stands out amongst most in Charlotte. Coco & the Director has plenty of drink options (smoothies, celcius, coffee, beer, etc.) and food, which is hard to come by at coffee shops. The service was 10/10 and I got an iced caramel latte which was very good. Looking forward to trying some food next time I come in! my only complaint is is the parking - but I know that's not the business fault just more so uptown! read more
3 years ago
This is such a cute coffee shop. While home for a week I found myself patronizing the same coffee shop. As such, my sister suggested I try another one. We stopped in after having lunch downtown. I will say that this spot is more ideal for patrons that are already downtown. If you are not, you will have to find parking on the street( which will likely have a cost!). When we walked in there were ample staff at the counter. I ordered an unsweetened matcha latte with oat milk. I love the fact that they offer both a pre- sweetened and a non sweetened option! My drink was made quickly. We opted to dine in to enjoy the unique seating options. They have a sitting area that is directly on the stairs. They have pillows out for a little extra cushion. It's such a vibe! In addition to the cute vibe, they have a small retail section. They had a number of flavored syrups for sale and popcorn. If you are in the area I would strongly suggest stopping on. read more
7 months ago
Came here for a couple of casual work meetings and the space was nice. There are two entrances (one on Tryon and one in the hotel). TL;DR: lots of seating and places to work / chat are available From the main entrance on Tryon, you'll enter and see one large group table (can fit about 8-10 people), 4 2-person tables to the left, and a large set of steps that you can sit on and lead to more tables upstairs. From the hotel entrance, there is a ton more seating from large group tables to the smaller tables (I didn't notice this entire extra area the first time I came here). TL;DR: morning hours have pastries and afternoon hours have remaining pastries and a sandwich I ordered their dirty chai (hot the first time and iced the second time) and a blueberry muffin, both being delicious. read more
Great vibe, great pastries and breakfast sandwiches, and really creative coffee creations. Very hip, doesn't feel like a restaurant. Has an area for people to work while eating, has relaxation stations with couches, and has a cool lounge area where the cutest dog was sitting when we arrived. The Cronut was what it should be. So many layers, could taste the buttery croissant despite the sugar glaze. The blueberry cheesecake filling was the perfect amount and loaded with real blueberries. The orange muffin tastes exactly like fruit loops and was incredibly moist and delicious. The bacon, breakfast sandwich was good but know that the egg is more like a hard boiled egg that has been smashed. Will definitely return the next to me I'm in Charlotte. read more
3 years ago
I was checking out the new food hall uptown and stopped in after for a warm drink. It was a Saturday late afternoon and they were super busy inside. Tables were all taken/reserved so I ordered my drink and then sat outside in the lobby area closer to Stoke. I ordered the Apple Chaider which was an Apple flavored chai and a lemon blueberry muffin. The chaider was like drinking a warm apple pie. I will mention here that after receiving my drink I had to take it back because it wasn't hot. I told the barista that it wasn't warm and he took the top off, poured it back in the pot and re-steamed it. Probably not the most hygienic practice. He handed it back, I walked back to my table and it was just warm at best but definitely not hot. I still enjoyed it though and the muffin was great. If you're a lemon fan there is a lemon curd filling inside of the muffin that was surprising at first but super enjoyable. Overall, this a super cute coffee shop in a great location. The drinks are tasty and the space is very nice. I'll be back soon. read more
Not sure how their food or pastries are, but I loved the lemon and ginger tea, especially the fact it was brewed as loose tea. Perfect for my herbal taste buds. The aesthetic of the cafe was also really cute and I loved the concept of the stairs. There's a lot of room for people to sit and work or hang with friends and the staff was very friendly upon entry. read more
7 months ago
Cronuts!! Call ahead and see if it's sold out. We came the first day a little later in the day and they ran out. The next day I called around noon and they had 3 left, so I made my way there. I got their cronut and ice chai latte with oat. The chai latte was just ok. It didn't have too much of that chai spice. I ate the cronut a little later and it was delicious. Very sweet but very good and well made. Flakey, sweet and filled with cream goodness. read more
8 months ago
2 years ago
I go here often as I used to only work from home and this would be my hangout spot. The location is great and there's a lot of seating so even if it's busy you'll typically be able to find somewhere to sit. There are outlets everywhere so you never have to worry about that. The staff is also really nice and helpful with the menu if you have questions. They do change their food menu weekly I believe? I make it a point to eat before I go here because I'm never sure if I'll like the food or the day but I've tried a few things that I enjoyed, specifically this big a** chicken sandwich I took a picture of lol. I took this on ig and soooo many people asked where I got it from but I couldn't promise they'd ever have it again to recommend great coffee selection as well! They also have a fridge full of basic stuff like water and sodas and sell a few miscellaneous things so it's more than just a simple coffee shop. read more
When I think of elevated coffee spaces, I have to give Kudos to Coco and the Director for making it happen. This place was massive with multiple spaces to work and enjoy your food/coffee. They also had layers and options. There were couches tucked away downstairs, and pillows going up the stairs. They also had traditional tables and chairs. Multiple outlets for electronics were available as well. I was genuinely impressed. The staff was very cool and down to earth, not fake over the top chipper. My coffee didn't come out great but it was no fault of the coffee shop. I tried something new and juts happened not to like it so unfortunately I can't give a good opinion about it at this time. I will however be going back. That sandwich station looks delicious. This place is a go if you need a cool space to work and snack for the day. read more
Came by to get some work done and was smitten. Drinks as others have said aren't anything to write home about but I liked that they had a rose syrup and it was perf in my cafe au lait. They have a lot of other snacks and drinks, including a fun local sweet potato kombucha flavor (still nicely tart but pretty ingenious). Service was prompt and friendly. Let's talk about the interior. So thoughtfully designed, from tables and bars/bench tables with lots of outlets to the stairsteps adorned with comfy pillows to stretch out with a book (also has outlets). They also have a book swap corner! read more
11 months ago
3 years ago
Love this place! Such a cute indoors with plenty of seating. Could totally see myself coming here on a date or working remote here. Very calm and peaceful atmosphere. employees were SO friendly and warm! Made such a good morning:) Got their Banana Bread Latte and my brother got their S'mores Latte and both were amazing!!! Highly recommend coming here read more
This was a nice coffee shop with decent drinks and a nice ambience to get some work done. The coffee was solid, but the bread breakfast sandwich was pretty dry, and they didn't make it easy to find the hot food offerings. I would stick to the cronuts if you're hungry! read more
2 years ago
Too cool for corporate consumption! Not sure how this cool place passed the mustard test for a hotel chain, but this place is a phenomenal coffee shop all in itself . Kudos to Marriott Hotel city Center. I used my friend Yelp to find this spot located in the Marriott hotel off of North Tyron street. Ordered a caramel latte with oat milk hold the sweetness and it was made to perfection. The music was that of a cool New York lounge with subtle house music being played. Overall, this place is cooler than most coffee shops that tried to be cool. I'd highly recommend you pulling up a chair, breaking out your laptop and getting to work! Will come back when in Charlotte! read more
This is one of my favorite coffee shops in uptown. It's a really big space and has multiple places inside where you can have your coffee and work. The noise level here is also very low which gives you uninterrupted working hours. My go to order: -Iced Vanilla Latte w/ almond milk Lastly, they also have cute merch and latte smelling candles. I can't wait to go back to get some candles for fall. read more
Absolutely wild fried chicken biscuit sandwich. The pics/video does NOT do it justice, I couldn't get a good angle on it. Delightfully crunchy exterior with tender and wet insides. Huge piece of chicken, I think it was a whole thigh, perfect choice. Delicious cheese blend and the jalapeno jam was a nice lil kiss on top. I'd go back just for this sandwich again Coffee was good too, I got the rocky road latte and it tasted like melted rocky road ice cream read more
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More info about Coco and the Director
100 West Trade Street
Charlotte, NC 28202
Uptown, Fourth Ward
Directions
(704) 353-6003
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https://www.cocoandthedirector.com
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Ask the Community - Coco and the Director
Is there free parking?
Like the other comment, there is metered parking in the area. It is a busy area and if you'd rather not stress over finding a spot, I'd suggest parking a few blocks away and walking there. But there's also free parking after 6pm.
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