I ordered vanilla ice cream with peanut butter syrup and peanut butter cups. I paid extra for the syrup and toppings and only got what you see in the photo on top. The amount of peanut butter syrup was the problem not the cups. read more

Coco and Hazel - Vanilla Ice Cream with Peanut Butter syrup and peanut butter cups. - Desserts Near Me - Richmond, Virginia

With all of the reviews and fancy pictures on Yelp, I was excited to give this place a try on my birthday. Upon arrival we were greeted by beautiful but dead plants. There was also a nice little outside eating area closer to the road. The interior aesthetic was very cute and minimal. This is a great place to capture a couple of photos. The menu options were great and also very creative. However, this is where the disappointment came in. After being on the inside for awhile the cute aesthetics started fading away when you notice the lack of cleanliness everywhere. Once we received our milkshakes even more disappointment settled in. The cakes on top of our milkshakes were old/stale and had absolutely no taste. The milkshakes were bland. And you could tell my cup was prepared and placed in the fridge or freezer. Unfortunately nothing was fresh or tasty. One of us was given a fancy sprinkle covered cup, while the other was given a "to go" cup. It also didn't help while capturing a couple of cute photos of the aesthetics and food options, we noticed the dessert box was full of gnats. Unfortunately this wasn't a great experience for us, and wasn't worth the amount of money spent. If you are interested in trying this place, go for it! We won't be back, but we do plan to try the other location. read more

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The new Coco and Hazel in Bon Air is right across the street from the Trader Joe's and Gelati Celesti shopping center the Wells Fargo. It's a different location... you may see what I mean when you pull up. There seems to be enough parking. My girlfriend and I checked it out late night after grabbing dinner from the city. I've been to the other location as well. This place seems larger than the other location. If you are looking for decadent desserts this is it. It's nice that we are getting more cute spots like this on the southside. It's a fairly large menu... so it took a moment for us to choose something. I decided to hold off on a crazy shake and got the Churro Ice Cream Sandwich with cookie dough ice cream. It was amazing!!! Apparently they make the churro sandwich fresh and I happened to snag the last one of the evening. My girlfriend got the MHB... topped with a piece of peanut butter pie, looked decadent. She was able to drink most of the shake and took the cake home for her kiddos. Also, they serve Tillamook ice cream. The place also serves coffee and breakfast. Can't wait to take my kiddos to eat some more dessert. read more

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I have been here 3 times trying to give it a chance. Every time it comes out poorly and overpriced. Just go to another shop for half the price. Trust me. read more

Coco and Hazel - Winter season flight - Desserts Near Me - Richmond, Virginia

Ambiance fit for all ages. The Honey Lavender Latte drinks were delicious. Great lighting chill boho sheik vibe. read more

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We decided to try Coco and Hazel to finish of our first date night without our 8 month old. They helped us pick out a delicious milkshake, highly recommend. Definitely a fun experience, we will be back! read more

Coco and Hazel - Blackout Milkshake - Desserts Near Me - Richmond, Virginia

Buyer beware please do not try to drink one of their specialty milkshakes by yourself. The two of us fought the milkshake alone and the shake won. We got the Oaxacan milkshake which came with a full ice cream sandwich a churros lots of whip cream and we think it was cinnamon cereal toast crunch on the side. Milkshake was the best part of it and I also enjoyed the churros! read more

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Decided to treat myself before the new year, so I went to Coco and Hazel for the first time (after seeing and hearing about their massive milkshakes)! What a mistake to come here alone!! Their desserts are definitely worth sharing in terms of taste and portion! As a huge fan of Mexican hot chocolate, I got the Oaxacan milkshake. I really enjoyed the milkshake overall. Although I wish the flavors from the spices were stronger, it was a solid chocolate-based milkshake with good texture. The churro was pretty good - chewy and covered with sugar/cinnamon. The chocolate ice cream in between the two cookies was topped with whipped cream and cinnamon. The cookies were also quite tasty, full of chocolate flavors with some Mexican spices but was a little hard, given that it was sandwiching the cold ice cream. I really want to come back to try their other milkshake flavors and other dessert options. Their milkshakes and their desserts are all IG worthy! This location is relatively new with lots of parking spaces in front. It is pretty clean/spacious with a cute neon sign in the back and green plants throughout. Definitely would recommend for those with a sweet tooth or IG foodies! read more

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While Coco + Hazel is thought of as a dessert shop by most, their made-from-scratch pasties and coffee are next level. My frequent breakfast spot, I vary between the fresh made biscuits, crossaints or tarts. The coffee flights, to die for and so creative. The staff is so lovely, and it's the perfect work meeting spot with something for everyone - sweet or savory! read more

Coco and Hazel - Desserts Near Me - Richmond, Virginia

This is fun! I think as a kid I would've really liked it. It has that "we can come here after your doctor's appointment vibe". It's a huge space, kind of reminds me of a cafeteria. When I arrived I mentioned I needed a minute to study the menu and asked how it works. The woman working didn't say much. The man working greeted the other customers with a HELLO! and went right into explaining how it works. I would've liked to have a formal introduction because it can be kind of confusing at first. I went with the brownie topping on a mint chocolate chip milkshake. It was really really good!!! To eat it you take the milkshake off the plate and put the brownies on it. I took the milkshake and the brownies home. I felt like a kid again. Also, I felt the urge to take my friend's kid and share the joy. Kids would LOVE. They apparently have coffee too for the adults who maybe don't want a massive milkshake, and cakes and pies. read more

Coco and Hazel - Brownie with mint chip milkshake - Desserts Near Me - Richmond, Virginia

Some of the best specialty milk shakes around. The service has never been an issue at any location and it's got a fun ambiance. read more

Coco and Hazel - Milk shake and ice cream sandwich - Desserts Near Me - Richmond, Virginia

If you love ice cream and dessert, this is the place for you! We decided to check out the newer site in Bon Air. The place is pretty big with plenty of tables. The menu was very large and covered an assortment of ice cream and desserts for the whole family. We ordered the cake shake and the coconutty and holy cow were they huge. The kids loved them and they were completely full by the time we left. These are large enough for two people to share. Bonus points for this place carrying Tillamook ice cream. read more

Coco and Hazel - Coconutty - Desserts Near Me - Richmond, Virginia

Coco and Hazel is a cute date spot and serves up beautiful, over-the-top, Instagram-worthy milkshakes. We shared a Rosengarten (vanilla milkshake with chocolate syrup, chocolate sprinkles, and an ice cream cookie sandwich) and it was so big! The ice cream was fresh and yummy and the milkshake itself was creamy, thick, and super satisfying for a dessert craving. I love that they can make any of their milkshakes with plant-based milks - we got ours made with almond milk. I wish they had used a regular chocolate chip cookie instead of the sugar cookie for the ice cream sandwich - the sugar cookie was just too sweet. Overall, although pricey, Coco and Hazel is definitely worth a visit when you're craving a unique dessert! read more

Coco and Hazel - Desserts Near Me - Richmond, Virginia

We tried this place for the first time. It has potential. The coffee is good and the place is generally clean and has a nice open feel (think: industrial chic). One thing that needs improvement is the tidying of seats and tables after guests leave. The first two tables we went to had food crumbs on the table and chairs. There was also a sticky substance on the floor beneath the table. I do plan to come back. read more

I went there with my friend and it was really good and I would definitely recommend it as a dessert place and I would definitely go again

It just should not take 20 minutes to receive a scoop of ice cream in a cup when there is one other small family party in the restaurant. The ice cream was scooped after they got their involved food. Just scoop the ice cream. Staff seem pretty clueless. Ice cream was just ok read more

Came in Sunday afternoon with high expectations after seeing the reviews. Was politely greeted by staff and at first enjoyed the environment. The variety was subpar with pretty much the same milkshake specialities just with different toppings. Nothing that interesting compared to other speciality milkshake vendors in the Richmond area. Sitting at the corner of the creamery waiting for our milkshakes, we noticed the lack of maintenance. The more we started looking the more we realized the place was not clean what so ever. Either way, our milkshakes finally come to our table and oh my goodness were they a disappointment. At first glance they looked appetizing, just like in all the photos, however, this was such a let down for us. The ice cream wasn't as creamy, it tasted almost watered down. Definitely not the best milkshake I had. The cookie was salty and left an awful taste in my mouth like chicken bouillon. The texture of the cookie was similar to it being stale. The churro wasn't even a churro, it was a pretzel. Once it was all said and done and the damage was already done, somehow they made it worse when I realized that there was a nasty stain around the mug. I definitely won't be coming back, the tasteless dessert and the unclean environment is really what led me to this decision. Moral of the story is you can have a pretty photo of the dessert but it doesn't change the fact you're getting a mediocre bland watered down milkshake with your sweet cookie that was sitting out for the last week. read more

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2 small and one medium cup of ice cream cost $28 and took 20 minutes to scoop. Staff had an attitude. Will not return. read more

Coco and Hazel - Smalls are REALLY small. - Desserts Near Me - Richmond, Virginia

Such a cute spot! Very nice front desk gal Went in for a chocolate treat to bring home for desert. The friendly young lady there said their POS said they were out of brownies but then went in back and found one. I wish I hadn't bought it though. So dry and not even chocolate-ty ‍ maybe it was old. Anyhow. Not the best first experience, but I know their milkshakes are their specialty. read more

Restaurant was dirty, dishes and sprinkles were every where. I had to clean a table myself. The staff are very nice, but not well supported by management. The desserts were good. read more

Disappointing. To be fair, we got plain old shakes with no cake toppers because I'm not sure who can eat that. There were limited ice cream flavors compared to other ice cream places, and the ice cream is a brand you can buy in any grocery store. The shakes were $8 each and nothing special, so overpriced. Overall, underwhelming. read more

First timer here, I was so eager to finally try out this place as I've heard and seen so much about it's amazing confections. I knew I could never conquer a shake on my own, so I opted for a loaded smore's hot chocolate and took a coconut cream pie to go. While the hot chocolate looked amazing with it's marshmallows,whipped cream, chocolate covered marshmallows and chocolate covered graham cracker, that was the most impressive feature about it. The actual taste was nothing to write home about. It didn't taste like swiss miss mix but it tasted like whatever chocolate used to make it wasn't great quality or there wasn't enough of it, one or the other. The coconut cream pie was pretty good! Always fun to get a dessert in a cup. Again, I wasn't super impressed with any component of it. The coconut flavor wasn't singing through as much as I hoped to taste, and the crust crumbles weren't very flavorful so they just mushed and blended into the rest of the cup. I still would come back for some plain ice cream. Not the go to place for me, but I see the appeal of it to so many! read more

SWEETNESS OVERLOAD!!!! These desserts are huge and delicious! I recommend always sharing, because there's no way you can finish one by yourself. I got the Mexican hot chocolate and it was the perfect mixture of spice and chocolate. I highly recommend trying it! They only have it as dine in but I took the rest to go when I couldn't finish it. Wait time wasn't bad and staff was super friendly. Super cute place with fantastic desserts read more

Coco and Hazel - Desserts Near Me - Richmond, Virginia

I've been dying to come here as their Instagram photos are insane. I knew there wasn't going to be a long list of items I'd be able to indulge in since I am gluten intolerant. Looking online on the menu and what could be ordered did not actually match what was in the store. It showed they had GF muffins available and more ice-cream flavors available. Unfortunately my only option was vanilla ice cream. It was okay nothing special. read more

Soft and delicious cookies! Very nice presentation. Their boxes and cups are high quality. Very spacious environment! Positive experience overall read more

We stopped by to try their new coffee flights and were not overly impressed. They were pretty bland and almost all tasted the same (cold brew with a little milk/cream). We also ordered a smoothie that came to us full of ice chunks so big you could see them all around the cup. It too was very bland. We have been to the other coco & hazel location and had a much better experience there. read more

Coco and Hazel - Coffee flight - Desserts Near Me - Richmond, Virginia

Coco and Hazel found a new home in Bon Air and I am hoping it is here to stay. Our family came here to get a special treat for our son who just turned 2 years old. The space is very open with plenty of seating with some seating outside as well. I ordered the churro ice cream sandwich. They were out of banana splits so my husband ordered a couple of scoops with some toppings. Everything was delicious! We saw plenty of other patrons ordering the speciality milkshakes and each one looked so yummy. We're hoping to try one next time when we have emptier stomachs. read more

I know people come here for their gigantic milkshakes and ice creams but I'm shocked no one is mentioning their coffee!!! Coco and Hazel's coffee and espresso drinks are so good, it's like the perfect amount of caffeine that I need! Really great cookie dough ice cream too, I got the small one scoop and it was enough to share between two people, definitely recommend! read more

Coco and Hazel - Neon sign - Desserts Near Me - Richmond, Virginia

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I went here on yesterday and ordered a milkshake, three sugar cookies , a churro ice cream sandwich and a lemonade. The total price was almost $30 which is INSANE. The milkshake was OK, but definitely not of the same same quality as Brewster's or Cookout. The cookies were dry and stale which makes me question if they had been made a few days prior. The churro was also stale and bland. So to anyone that hasn't been to this place before, go at your own risk. read more

The girlfriend and I came here recently to wrap up one of our date nights and both got the milkshakes. I got the peanut butter one that came with the peanut butter pie then the gf got the coconut one. Overall the milkshakes were okay, certainly nothing spectacular about them besides the insane price of over 30 dollars for two basic milkshakes and a slice of peanut butter pie. The desserts are good but for that price point it is horrible and why I'm giving 2 stars. Better bang for your buck and taste just going to cookout and getting a milkshake from there. read more

The shakes are awesome and very well decorated. A little pricey but still worth it. I will be back for sure! Staff was also very friendly. read more

Coco and Hazel - Desserts Near Me - Richmond, Virginia

When you cannot get served then you cannot comment on the ice cream! My wife and I have gone here before and enjoyed the ice cream. But this particular Saturday night at about 8PM there were only two workers trying to serve too many people so we left. Solution: Hire two more workers! read more

Oof... quite a disappointment. We ordered pick up and the milkshakes we ordered were sitting out on the counter melted when we arrived to pick them up. The staff were short when asked for a drink carrier and eventually brought a bag to carry our 6 milkshakes. For the price I would expect much better.. everything. read more

Really wanted to like this place but every time I went, food was dry and everything is just so overpriced... Not sure who's managing the money but looks like it's all going to tacky decor and unnecessary merch. Also...reselling child labor $2 Temu mugs for $15???? I'd love to see businesses supporting other small businesses or artists instead of just profiting off their community... The employees have always been super nice and helpful, this is purely a review for management or whoever owns this establishment (who I think I have met before and she was giving this young girl a very heard time and she looked very stressed - it's literally a barista job, you don't have to be so mean). If you're the type of person who wants to put their money towards a sustainable, inclusive, welcoming small business, Coco and Hazel is not the place for you. read more

Came here with high hopes after following Coco + Hazel on Instagram for a while. While the shakes were great, the service leaves a LOT to be desired. Upon our arrival, the girl behind the counter very frustratedly said "I'm going to need a few minutes", which was fine with us because we needed time to review the menu. When we approached the counter to order, she sighed loudly she asked if we were ready now (sorry- did we cause a problem waiting to place our order when literally 2 minutes prior she let us know SHE wasn't ready for us???). We politely placed our order and left a gracious tip, despite her mumbling questions at us throughout our order and getting visibly annoyed each time I said "I'm sorry, can you repeat that?". As we walked to our table, we then hear the entire staff start to complain loudly about a party of 14 coming in later in the evening. Keep in mind this location is very large and we were the ONLY customers, so the complaining was very audible and bounced off the walls. Orders arrive and look great, except that a few minutes in my husband realizes he is missing part of his order. He goes up to the counter to ask if it will be out soon, and the cashier looks up from her phone, says "what are you talking about?" And after he reminds her of his order, she puts her phone down, rolls her eyes and proceeds to get the item out of the case. If you are looking to get a dessert with your family where you will spend a good amount of money and be treated poorly, this is probably the spot for you. Not sure I'll be racing to come back any time soon purely based on the poor customer service. read more

I really enjoyed this place, The coffee flight was delicious. The black out shake tasted great. I will visit again with my wife.

If you want a quick delicious desert look no further! I ordered a churro ice cream sandwich with cookie dough ice cream and although it was an unusual pick for myself it was delicious! My order was done within minutes! All tables were sparkling clean! Don't pass by this place, you'll be missing out! read more

Coco and Hazel - Churro Ice Cream Sandwich with Cookie dough ice cream - Desserts Near Me - Richmond, Virginia

My girlfriend ordered a shake online and was notified that not all of the ingredients were available so we called and canceled. About two weeks later we still hadn't received a refund. I called and started speaking to a manager regarding the refund. They couldn't find the transaction but promised they would help. It's been more than three months now and still no refund. Now when I call no one answers. It's a shame because we really liked Coco and Hazel but if this is how they handle mix ups then idk if we'll continue supporting them. If this happens to you just file a bank claim. read more

This place is awesome! My husband and I usually stop in for a late night coffee, but this time we had some friends in town and we couldn't resist trying some of there milkshakes. Usually things that are over the top lack in favor and are mostly for show, but this place is not like that at all! The ice cream & milkshakes were delicious - and the cake, brownies, and all the toppings tasted fresh and decadent! We love that they could make them to-go too! Would definitely recommend to a dessert lover! read more

Coco and Hazel - Outrageous (but delicious) milkshakes - Desserts Near Me - Richmond, Virginia

It was ok. Nothing to rush back to get. It's just Tillamook ice cream blended to a milk shake.