I came here to use my birthday reward for a free cookie and saw that they had a new promotion for…read moretheir dirty sodas with a free voucher in the app which was a pleasant surprise. This location had a sign on the door that stated they were in the middle of remodeling but still open for business. They had the new large kiosk screens in the back waiting to be activated but will definitely be nice for busy days and being able to see the menu and order on a larger screen. The inside of the store seemed a little messy because there were lots of ingredients out on the counters of frosting and only one girl behind the counter boxing up orders. I hope she wasn't there alone but there were quite a few people trying to get cookies and the free dirty soda so for one person it was busy. Overall my cookie tasted great in the new peach ring flavor and I got the Coke Zero dirty soda but the girl said the Coke Zero was not working and I had to do Diet Coke instead. Still tasted good but wish I could have gotten the correct soda to get the full flavor effect of that dirty soda. Would recommend stopping by Crumbl in general but maybe wait until this location is done remodeling and they hire a few more people.

The young lady behind the counter was very friendly and very nice... however the store is a…read moredisaster... its dirty unorganized counters are not wiped soda areas need attention... all over since being in food service for a very long time your business is chaos which is unfortunate as it wasn't always this way.... I understand business ebbs and flows but honestly I will not go back... clean it up and help the counter person..

I wasn't expecting much I meannn, it's an ice cream shop lol…read more BUT LET ME TELL UUU!! the cookies & cream 10/10 no notes hands down best I've had! Very homemade vibes but packed with Oreos and so creamy and refreshing it's just awesome! The HOME MADE in your face waffle cones - wtfff don't miss out on them if u have the chance!

They do such a great job here. I love that I can take my friends with the highest dietary needs…read morehere since they are completely peanut free, transparently disclose potential allergens in each ice cream, and offer plenty of both dairy and vegan ice creams (I believe half are dairy, half are vegan, and I want to say there are about 6-7 options of each). I also love that they are completely gluten-free even though I am able to eat gluten, again, because friends and family who cannot eat gluten can eat freely here. Even though I'm not really a cone person, the scent of the cones baking entices me to get them often. Their new location is much bigger and has a much better flow with a dedicated section for the line, and they have a nice outdoor space to enjoy the ice cream outdoors as well. I am always really excited to see their new monthly rotating flavors even though I most frequently get my usual, which is a mini scoop that is half caramel and half coffee, which I think is the perfect pairing. I think for what they offer, their prices are completely reasonable. Just the other day I got two mini scoops (personally I think that volume is plenty!) and a cone, and my total came to $9. Finally, they just do customer service right and have a lot of cute little touches: the little gold spoons for samples or their flight of four ice creams, allowing you to purchase said little gold spoons for $3 (I may or may not have purchased two for myself), the employees are super friendly and on it and maintain a good flow (the line moves fast, even though it's super long usually!), the list goes on! Now, if I were to be completely nitpicky about making it a *seamless* customer servive experience, I personally love when that awkward tip screen does *not* come up when I am getting counter service, but I also acknowledge that that may just be a hot take. Not that I don't think they deserve it because they absolutely do, but I just find obligatory tipping pretty dystopian and would rather have faith that everyone is getting a living wage without having to "perform," and the prices are the true prices making it possible to do so. But again, overall this is an amazing place and I am so happy this local business exists in Chico. A cute little sidenote: one day the spouse of the owner was kinda helping out in the front, and he was just gushing about how proud he was of his wife and the work they're doing, and it was such a sweet endearing moment.

Love it. Good selection of cookies with vegan options. Very impressive. Thank you for serving this…read morecommunity

The absolute cookie lover's dream shop. They have cookies, so many kinds, and some other delicious…read moresweets. Cookies are made fresh daily. They're moist, good crunch, delicious and just what I need to lift my mood on a tough day. Here are some of my favorite cookies: Chocolate Chip, Chocolate Crackle, Rascal, Mexican Wedding Cake, Russian Tea Cake, M&M, etc. Don't think I've ever eaten a cookie I didn't like. When I come here, just about every time I get a big box of cookies so I can eat them over the next couple days. The shop is small, there tables in case you want to sit down, and there is the large counter where all the cookies are on display. Employees at the counter will answer any questions and are ready to fulfill your requests.

Beware of how you get charged here. I'll give them the benefit of the doubt but I was initially…read morecharged double before the price was corrected upon my observation. No apology, just some mumbling. As for the ice cream, pretty good.

FOOD: Kiddos chose chocolate and chocolate swirl ice cream with sprinkles as a topping. The kids…read moreenjoyed their ice cream. 4/5 SERVICE: Fast and friendly. 4/5 FINAL THOUGHTS: I would come back. This place has tons of flavors. Not just ice cream but tons of popsicles.

Delicious and great prices, wonderful service! They import some flavors from sac/gunthers! As a sac…read moregirl, I know know Gunther's lol. Ice cream did not disappoint, and the nice girl working was really very friendly and nice! Place is hella clean and there are SO many topping options! I didn't ask, but we didn't see hot fudge or whipped cream lol which is nuts (excuse the bad and semi unintentional pun) bc they had so many add on toppings but not the basic hot fudge, whipped cream stuff lol. Maybe they had it but it wasn't on the menu board. They do have snow cones and yogurt. Can't wait to come back, worry breaking my diet for lol...

Super clean & great service!! It amazing getting help with the large amount of choices on the menu,…read moreMorgan was very sweet and patient. Im so glad with my experience here and will definitely be coming again.

Ferrero Rocher ice cream! Fresa con crema! What I love about…read morethis place you can have a scoop of ice cream or you can have their already made frozen treats from a frozen ice cream dipped in chocolate or tropical flavor, popsicles. The location is clean and the staff is very nice.

if you have any ice cream fantasy or dream about a random flavor, this place probably has it. Not…read moreonly did they have a wide range of Mexican flavors, but they also had some candy bar flavors, which was pretty fantastic. They also had different ways you can get your ice cream which I think is pretty cool. They also had little Mexican candies, which brought me back to my village. also, the worker there was very kind and let me try many flavors as I want. I racked up about 60 spoons full of ice cream before I got full and left. but overall, I would go back and actually buy some ice cream there.

Such a great Ice cream parlor!…read more Today was our second time there and my family loved it! Both times we've visited we were welcomed by a clean and super cute establishment and excellent customer service. The set up is bright and inviting and the layout very well thought out. Today we tried a rootbeer float, vanilla ice cream mini scoop and a hot fudge Sundae and they were all delicious! Definitely coming back!

Great spot very clean, friendly staff. Every flavor is great and if you have trouble picking they…read moreoffer mystery bags which I highly recommend and that's my usual order. Any flavor you can turn into a milk. mix and match your favorite flavors in your cone.

Very cute little cafe! The coffee was tasty and they offer great little breakfast croissants,…read morecookies and muffins. The little patio area was cozy and dog friendly! Definitely a quiet and chill vibe which is always a great way to start any day!

I took my DIL for coffees and a treat. The barista, Lindsay, was very sweet and good at what she…read moredoes! We also decided to share an almond croissant, which was delicious. We took our goodies outside to the cute covered patio area, and it was so pleasant just to sit there and chat. 10/10 will go back!