mane why 85 characters long to review a store but I like this tire it's good the cookies are good and so are the people overall good store

We've come for takeout many times andddd doordashed more than we can count. Always our go-to for our cookie date on Friday nights. If you want a classic cookie, this really isn't the spot unless you stick to the chocolate chip. If you're up for some fun, a lot of sugar, and trying new flavors, it's a good way to go. They have goofed a few times over the years but mostly keep cranking those cookies out! read more

Crumbl - Chico - Inside the store - Bakeries Near Me - Chico, California

See all

Visited October 23rd..see my receipt. Note: YElP not allowing me to download all my pics and videos After having an awesome lunch a few doors down at the Poor House in Chico we came across this place which is in the same shopping complex. It is very clean inside and they were baking as we came in. They don't have alot of choices but what they have looked really good! They are priced alittle too high for the area ( 3 very small cookies for 10 bucks). I got a cookie with banana flavor topped with brown sugar for 5 bucks. The cookie was pretty good but I am not big on sweets and so for the price of one cookie ...well it's not for me. Nice packaging in a pink box. I hope they do well in this challenging economy as they are providing quality cookies! I think they would be a great gift when visiting someone! Ps. Employees need to be nicer! read more

See all

My children and I love to visit crumbl to try all the new flavors. We have not only been visiting on a regular basis for new flavors but it is always what my children ask for during every special occasion. Unfortunately our most recent visit will definitely be our last. I have had many unpleasant experiences at this location while being waiting on by the lady with the blonde hair, I let it slide because everyone has a bad day now and then but unfortunately it is apparent that the negative attitude and poor customer service is an everyday thing with her. She clearly doesn't value her job or the customers. And after looking at other reviews it's clearly a common issue with her. I'm surprised she still has a job at this point. read more

My experience at Crumbl was honestly a joke. You charge luxury dessert prices, but what I received looked like it was assembled during a power outage. The cookies were smashed into the box like they were an inconvenience, the toppings were barely there, and the final product looked absolutely nothing like what's advertised. And let's talk about the service. Rude, careless, and completely uninterested. If you hate your job that much, maybe don't take it out on paying customers. If you're going to market picture-perfect cookies all over social media, at least make an effort to serve something remotely close to that standard. Extremely disappointing. Do better. read more

Iv held off my one star review for the Chico crumble for a while now. My main complaint is that the toppings are always half assed. These cookies are not cheap. The least you can do is put some effort into the toppings. I never say anything because I get it. Young people who do not take pride in their work work at places like this so it is what it is but the actions of the ratty blonde haired girl with the glasses and the crappy attitude is what put the nail in the coffin. Please go find your calling at the DMV. Keep your saltiness away from those sweet cookies. NO ONE likes when you smash the cookies with the top of the box. Don't be mad just be a little more carful. Being dramatic and shoving the cookies at me and throwing your hands in the air and stomping off to go pout just because I tried to close the lid for you so you would stop smashing my cookies is over the top. Please go work somewhere else and stop bringing negativity to my happy place. read more

Cookies are amazing, we love buying them, staff not so amazing. The blonde with glasses is RUDE and obviously does not want to be there. Maybe she's just having a bad night? But suck it up honey and put on a happy face. Tonight your the face of crumble! Show some respect for the owners that give you your paycheck! read more

My friend bought a bunch of cookies and barely any toppings on them. Kinda not good for the price. Do better!

Horrible customer service. I walked in & was completely ignored despite making eye contact. No greeting. It was my first time there, wasn't sure what to do or how to order. The girl working seemed like she was too stressed to really care. There was a lot of people in the lobby, but majority of orders I guess were pick ups. Finally, another employee stepped in to help make the cookies & when given cookies the entire bottom of the box was covered in the strawberry frosting & not even a "have a good night" or acknowledgment. I left feeling so irritated by the entire experience. I contemplated requesting a refund & going to the other cookie joint that has employees who make you feel at least seen. Train your employees on having better attitudes or at least greeting customers & thanking them for business. You never know what people are going through. Cookies tasted okay. Flavors were good. read more

First off, let me say that Crumbl is normally good, but this store does not have its stuff together. You get a bait and switch every time. You check out the cookies that week and they look super tasty. Once you get your box, though, they look nothing like they do in the cookie porn videos. I've attached a pic of the cookie I got versus the cookie I was promised. As you can see, one looks appetizing and delicious and another looks like a rock hard piece of crap. I'm tired of the bait and switch at this store. The cookie you get is nothing like the cookie you are promised. If these cost $1, then I'd have no problem. It's whatever. But these are $5 cookies. I want what I'm promised for $5, ya know? This happens EVERY TIME at this store. I'm never going back. read more

Crumbl - Chico - Hardly any raspberry topping and nothing on the rest of the cookie (see other picture) - Bakeries Near Me - Chico, California

See all

This review is about the store itself. I was highly disappointed to walk in and see the shop such a mess. This seems to be the theme here in Chico, that these new-ish, beautiful establishments go to shit after being open a few years. I blame the ownership/management as it seems there is no pride being taken. The floors and countertops were disgusting, with crumbs and frosting smashed everywhere. The kiosks that you order on were so gross I didn't even want to touch it to place my order. Call me crazy, but I feel like places that serve food should be clean. Like immaculately. I'm hoping whomever runs this store reads this, and hopefully does something to change it. read more

Blonde girl working on Saturday the 18th around 7-8pm had a really bad attitude. Didn't smile once, made a face when I told her my name for pickup and didn't even show me my cookie. She had really bad customer service. read more

The presentation is very nice. But all their cookies taste to much the same. The service doesn't really explain the cookies much.

I sent my sister a birthday delivery surprise and it was nice service. She loves the marshmallow creme cookie. read more

Crumbl - Chico - Yummy - Bakeries Near Me - Chico, California

Crumbl cookies are my guilty pleasure. I love the chocolate and or peanut butter ones the most. Any with the cream cheese frosting will be amazing. I love the rotating flavors, even though some weeks I need every cookie lol Today I ordered the Candy Cane brownie, it's delicious. I appreciated the personable customer service from Garner (sp.?), he ensured my cookies were perfect. read more

These cookies are so good! Love seeing a different cookie theme each week. We enjoy sharing and sampling as the cookies are huge!

Cookies are alright. Went there at 10:30 to get a cookie since their Apple Maps say they close at 11. They close at 10 now. They need to update their hours. read more

Yummy cookies- efficient and very friendly service! Love how easy it is to order on the app

Love crumbl the cookies are so good and the employees are always very kind! The store is always clean and filled with the most delicious smells! read more

Crumbl - Chico - Bakeries Near Me - Chico, California

My kids really enjoy going there as a special treat. They love all of the flavors, however they prefer the semi-sweet chocolate chip! I like the convenience of ordering and on my phone and having it delivered to my car. read more

Very good. Some are too sweet. But go to spot for cookies Would recommend trying it out

I had to cancel an order due to inputting the wrong date and time and they were on it! Expected to get my refund within 72 hours. Thanks Crumbl! read more

love love love!! curbside is great and speedy. customer service is thoughtful and quick. always clean. always tasty.

Easy to order! Tasty and delicious cookies! Clean and delightful. Thank you for the wonderful cookies!! read more

Crumbl - Chico - Crumbl cookies - Bakeries Near Me - Chico, California

Believe the hype! These cookies are GOOD!! It was our first time trying Crumbl Cookies, so as any self-respecting cookie lover would do, we picked two of each. We tried the Key Lime Pie, Lucky Charms, Frosted Sugar Cookie, Mint Brownie, Snickers, and Chocolate Chip. Each cookie was a hit with the family. The workers were super friendly too. The gal who greeted us at the door pointed out the bakers prepping the dough behind the glass and described the cookie flavors available. We will definitely be back! read more

Crumbl - Chico - Bakeries Near Me - Chico, California

See all

Great cookies, service and super clean place, we all decided to hit this place after dinner and you are never disappointed.

So GOOD! Cookies are amazing! Storefront is always clean, and employees are nice. Only criticism is the cost- almost $5 a single cookie.

Ordered an oatmeal chocolate cookie yesterday. It was at least over a day old! Quite disappointed.

These cookies are great, service is quick with a walk in pick up curb side can be kind of slow.

The cookies are good some are a little too sweet for my liking. I really enjoyed the salty sweet cornbread cookie I almost finished the whole cookie! read more

Store was super clean. Ordering on the tablet was easy. Order was ready within minutes and the staff were friendly. And the cookies! So tasty! Fresh and looked great. Such a treat! read more

Wonderful dessert, I was reluctant at first, as we have lots of great cookie places in town and I'm loyal to a couple places, but when I tried them I was pleasantly satisfied. Delicious. Try 'em. read more

Nice and big, I enjoyed that they had both crunchy & soft/warm cookies. Price was decent considering you can be filled with one cookie ($4 each) it was a bit too sweet for me but I would definitely come again if I'm in the mood for something sweet. read more

Crumbl - Chico - Cookies - Bakeries Near Me - Chico, California

See all

I had a chance to have these phenomenal cookies when I visited my uncle in Mesa, AZ and I was so excited when I heard they were coming to Chico. Just got my 1st delivery of the chocolate mint, lemon, Lucky Charms and Snickers and they were so delicious. Saving some for the morning too. These cookies are like none other you have ever had! read more

Crumbl - Chico - Bakeries Near Me - Chico, California

I walked in 20 minutes before closing and the staff assured me that it was no problem & that they would be happy to help me. The gentleman showed me that they keep 2 cookies on the permanent lineup; Milk Chocolate Chip & the Chilled Sugar Cookie. The other 4 flavors they offer are uniquely picked out for this weeks menu. I ordered a half dozen which would cover each cookie available. For this weeks lineup they had Pecan Pie, Chocolate Cookies & Cream, Peanut Butter Reese's Pieces and Dulche De Leche. Boxed up & ready to go within minutes; instantly I was heading home. THIS IS HOW COOKIES SHOULD BE MADE. You know that fluffy, not too hard, not too soft cookie? The one that's right in the middle and absolutely baked to perfection? Yeah, find that cookie here! read more

Crumbl - Chico - Pecan Pie, Chocolate Cookies & Cream, Milk Chocolate Chip, Dulce De Leche, Chilled Sugar Cookie, Peanut Butter Reese's Pieces - Bakeries Near Me - Chico, California

So excited Crumbl has opened! Can't wait to dig into my warm cookies!!!! So many flavors. Store is clean and you can curbside pickup read more

Crumbl - Chico - Cute packaging - Bakeries Near Me - Chico, California

See all

Ok yes you are paying a premium for cookies. But damn they are good. They also make a great pick me up gift for friends :) The employees are quick and friendly. Seriously this place rocks. read more

A shoutout to the new business CrumL Cookies and Results Radio and Power 102.5 for the free amazing cookies!! Just look at these! Such a beautiful presentation! So yummy!! That might be the best sugar cookie I've ever tasted, sorry Betty Crocker! read more

See all

Delicious cookies! I highly recommend getting them as a special treat. The chocolate chip is my sons favorite!

So yummy!! I really like the idea for this place. The cookie menu changes , so you always have different options. The cookie was huge, definitely not for one person. read more

Crumbl - Chico - Bakeries Near Me - Chico, California