Would have given a '5 Star' rating but when you have a car no matter how old or what make or model- the person waving you into the wash bay with the 'come-in' arrow OUTTA BE WATCHING that your tires are lining up and that theirs not going to be a problem when entering (screwing up your tires). All types of vehicles should matter. read more

This has become my home gas station away from home. We have family nearby that we visit often and this is the local stop. This is usually our first stop the clean off the vehicle to get all of the dirt off from the drive. The kids love to watch the car go through the wash and there is an added bonus of having a station set up where the kids can use a wash gun to shoot soap on the cars as they pass. There is a decent sitting area to watch the game or the news while you wait. They have just about everything you would need in the gas station and the staff has always been courteous and friendly. It can take some some time to get you car back but when they are done it is pretty spotless and the inside looks great. The location is great as it is near the interstate so you can get your gas filled up before you get back on the road. read more

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I was not told my car was ready and it was moved off to the side. I was in their waiting area the whole time. I had to finally ask about my car. Their excuse was, "We couldn't find him." They obviously didn't let me know it was ready. I guess you need to be psychic to know when your car's done here. read more

Absolute worst car wash ever. Dirt all over the interior, not even an attempt to clean. There were no other cars there so it's not like they were rushed or busy. Literally the only vehicle there and in the waiting area. read more

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My husband paid $70 for an exterior/interior car wash and there's still bird poop in the hood, despite the "coat of wax" that was applied. $70 dollars are you kidding me? They didn't vacuum anything well at all. My husband had to ask them to go around the entire vehicle again due to dirt still all over. If you wanna waste money for crappy service this is the spot! read more

The manager is unprofessional, rude and a disrespectful person. I took my car in for a works wash and what came out was dirtier than the car that went in. I asked the manager to help he cursed at me and said I just had an old car. I took the car home re washed it by hand buffed it looks like a new car. Don't waste you money on this establishment not worth the aggravation and terrible service. read more

I bought the monthly unlimited package. The first car wash and interior clean was good. Not OMG, good, but I was pleased. Have been back twice and mediocre both times. Windows are streaky, lots of lint. Wipe down inside is just a swipe, have to ask for scent and it's very weak. Lasts maybe an hour. I will try a different car wash or location after this month. read more

This is the third Cobblestone Car Wash that has given me extremely poor service. I will NEVER go to another Cobblestone ever again. Left my car to air dry with water spots all over and a greased hand print on my door. Paid for wheel dressing that wasn't done. Can you hire helpers that want to work? NEVER AGAIN! read more

I don't get why every time I go to this location (unlimited pass) there's still bugs all over the front of my car and windshield, 30% of my dash has been wiped down and they never bother to clean or even stick a vacuum in my cup holders. I spilled a monster on my door when I was getting out of my car so I specifically asked to while down my door and this is a picture after my car was washed....the didn't even touch it, and I even upgraded my wash Response to your comment....cup holders are reachable. I have a Mini Cooper...everything's reachable. My dogs nose marks were still on the passenger side window ...I can literally keep going on and on with the shit service read more

Cobblestone Auto Spa - Car Wash Near Me - Mesa, Arizona

My husband and son bring their cars to Cobblestone quite often and are always pleased with the results so I thought I would bring my car in. My husband told them he wanted the car waxed and the inside shampooed and they would put leather conditioner on the seats. The total was $383.00. I was a little put off by the price, but it needed a good cleaning and I'm not going to do that every day so we proceeded. So when we picked the car up and started to drive away, I noticed the dirt and some spots on the visor and ceiling were still there. Absolutely no effort to clean it. For almost $400.00, it should have been sparkling inside and out. So it definitely put a damper on the experience. I see no reason to bring my car there again. read more

Never written a review on a place before, but this was a rough visit. The facility looks nice and clean, but the services provided were disappointing. My wife brough her vehicle in to get the oil changed and two members of the staff were hitting on her and made weird remarks to her when she told them the address. It was in a way that made her uncomfortable enough to have me go pick the vehicle back up after it was done. She was told the oil change would take 20 minutes, and it took over 2 hours... I was sitting in the AZ heat for over an hour and half while staff members kept brushing my concerns off saying "it'll be out shortly". read more

I went to cobblestone today to get my truck washed and cleaned inside. I had a new pair of shoes sitting on the passenger seat that weren't laced up yet. When I got to my destination and looked over the shoes were laced up. Talk about going beyond normal service. Thank you whoever did that. read more

Yesterday I went to this car wash with my SUV and paid $33 for a full interior and exterior wash. Later in the day, when the sun was at a different angle, I could see that they had not touched the inside of the windows in the back compartment. They had the same film in them as when I brought it in. So today I went back (majorly out of my way). I stopped a man in uniform near the exit of the wipe down area and told him that they hadn't cleaned my windows yesterday. He said to come over to the side and he would do it. He was very polite but never apologized for the lack of service yesterday. As he was cleaning the windows, I said that I found it very disconcerting that I paid all that money and the job was not done properly. He never said anything or offered me another car wash in the future. Needless to say, I will not be going back to this business. read more

Car wash was horrible. Not worth the money. Half the truck was left unwashed. Go elsewhere.

LOVE this place ! Best service ever. From the minute I pull in with my Mini Cooper Convertible with the initial staff that greets me to the actual excellent car wash to the finish touches. Special shout out to Stacy Boatman (spelling?) In quality control! She is meticulous in detail and my Mini always looks awesome! read more

Cobblestone Auto Spa - My Mini - Car Wash Near Me - Mesa, Arizona

Don't trust this car wash! They sold me an upgraded wash for $11 but fail to disclose that it was a subscription. The following month they hit my card for an additional $20. I cancelled the subscription and ask for a refund. The employees said that they would refund in 2-3 days but it hasn't happened after 2 months and 2 followups. I won't be back and recommend you' stay away also. read more

12/10/2020 @ around 1130 NEGATIVE FIVE STARS! This was the first and will be the last time I will EVER go to this place. This place has signs ALL OVER there entrance stating they will repair OME parts, if damaged while being washed. However, after my driver's side mirror housing was blown/knocked off (mirrors were in stowed/folded position before and during the wash). The car wash manager insisted that his "wash is most powerful" and refused to take responsibility. I watched a video recording showing that an employee had to retrieve the blown off part. I also told the truth that my mirrors recently were service by an authorized dealer, to replace sensors in the mirrors. The car wash manager wanted to argue that it wasn't the car wash's fault in any way. After I stated I would never return, he said "good." PISS POOR CUSTOMER SERVICE!!! No wonder they only have a two star review!!! Additionally, the dealership my car was serviced at, washed my car after repairing my mirrors. I had also ran my car thru another automated car wash (with "most powerful" driers) and the mirror housing hadn't fallen off. I had also driven my car at speeds of 70 MPH and still my mirror housing hadn't fallen off, until I went to this DUMP'S "most powerful" sh*t show. STAY AWAY for two main reasons: 1. "Most powerful" car wash must mean it damages your vehicle. Paint, clear coat, parts, and god knows what else... 2. Managers will not take responsibility and their customer service is garbage. The manager could've offered a free (cheapest) wash or AT A MINIMUM A FRIGGIN' APOLOGY, RATHER THAN ARGUING WITH A PAYING CUSTOMER!!! TWO STAR REVIEWS FOR A REASON. DON'T give these clowns the benefit of the doubt. Steer clear! read more

Pretty bad when u pay for a nicer was and your windows are barely cleaned and have to come home to clean them and the top didn't even get wiped!! read more

Avoid this place at all cost Came in for a wash. Saw the rating but went because it was local and my experience with cobblestone in the past was fine. Went in and the workers were really rude despite me being apologetic about my inexperience with this establishment in particular. After the wash (mind you I paid for their 30 dollar works wash) my car wasn't even completely clean the windows had dried soap on them and my front rims were damaged (paint seems to be scratched off). I didn't receive my black ice scent tree. I will never spend any money at this establishment in the future. And will be taking my business elsewhere. Silver lining, the vacuums are free. read more

CHIPPED AND CRACKED MY WINDSHIELD. The "manager", Gustavo, lied and claimed the chip was already there and the water caused the crack. He rudely refused to do anything about the damage. The whole windshield needs replaced. Neither the large chip nor the crack was there when I pulled in. Something obviously got kicked up in their filthy car wash. I've had to send my insurance after their insurance. Avoid this place like the plague. Not only did they destroy my windshield, but it's still not even clean, and neither is the inside. They hardly touched it with a vacuum or cloth. And the staff just make up lies to maintain plausible deniability so they can try and avoid paying for the damage they caused to the car. read more

This location is very customer service oriented. Truman is professional and friendly! Love Cobblestone

Seems like you are trying to save face because you ask me to reach out to see about a resolution but you don't reply back to make one. Seems shady - especially after reading more reviews about issues about "Gene" the manager and how you can employ someone like that, especially in a management position. Truly blows my mind. read more

Cobblestone Auto Spa - Window trim ripped off - Car Wash Near Me - Mesa, Arizona

Good Morning, I am truly disappointed in the leadership of this store. This was the last straw that this particular store has done to me and my family. I Had my car cleaned on 6-3-2020. The machine had torn off the cover to my passenger mirror and almost pulled off my roof strip on the driver's side. I tried this morning to talk the car wash manager, Gustavo "Gene" to discuss how they were going to fix this and said he was not going to do anything and it was pre-existing. How can something be pre-existing when Gustavo handed my son the cover after the wash? There isn't any ownership of what happened to my vehicle. I would like to speak to the owner or Gustavo's boss to discuss how we are going to correct this and how their leaders such as Gene blame me or my son for lying. I tried to solve this at the lowest level and nothing is yet to be resolved. The customer should not be the victim and the business should do everything they can to make the customer happy. I would avoid this business store. Buyer beware! read more

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Purchased gas and a car wash. Received a punctured tire from metal. Claimed construction trucks drop debris in parking lot. Enough workers standing around could sweep the lot after trucks drop debris. read more

Don't trust the guy who checks you in. He quoted me 25 per month for the unlimited wash last year and we were charged 39. Today i asked for the $40 dollar wash and was charged 79. I was told the extra charge was to wipe it down with armor all. I will not be back. Just got the car back and they didn't wipe the dash before they applied the armor all so now i have amor all protected dirt. read more

This car wash is garbage my car never made it up front they didnt wipe it down, but they did spray the cherry scent and clean my rims cause as the girl was working on my car all by herself the quality control guy came over sat in it got out then called my name, I asked him since it never made it up front that mean you didnt air out the mirrors or door handles he said nope want me to do it now I said nope so at this cobble stone you pay for full service then have to go do it yourself one star is to many! read more

IT BRINGS ME GREAT PLEASURE TO LEAVE COBBLESTONE A ONE-STAR REVIEW!!! And frankly, I'd leave them a zero-star review if I could. Ok, where do I begin? I made a promise to myself 5-years ago to NEVER go back to Cobblestone after a fiasco where they lost my key and remote control in a wheel well fender of my Yukon, then have the audacity to blame me for it and give my the run-around trying to avoid paying for their neglect. Anyway, as for today's visit, after shooing away the meth head who was adamant about trying to sign me up for rock chip repair in my windshield, the cashier (in the green shirt) talked me into getting a $20 (premium wash) as it was on happy hour discount and also paid an extra $15 bucks to condition the inside doors/dash/leather. Note that it was already sprinkling out and had I known there was NO rain check for a future visit, I would have just waited to another time. When I picked up my car from detail, the detailer's essentially said that the crew are supposed to clean the car prior to the wash and there is a crew who is supposed to clean the windows/interior/exterior after the wash. The detailer said those employees often do not do any of the work as it's already going to the detail shop anyway and "they" will take care of it. When I got my car, nothing was done other than a slab of shiny throughout my car. I also highly doubt this was "conditioner." To compound a felony, the detailers just applied a coat of shine to an already dirty/dusty dashboard, seats, etc. making it look worse than when I came in. The icing on the cake is when I finally got home, I noticed the key fob was missing (flashbacks from 5 years ago). After already being flustered from the situation above, I didn't realize my fob was missing as the car was already running when I got inside (out of sight, out of mind). Since I drove the whole way home with the windshield wipers on, I knew my key fob was gone. Fortunately, when I opened the hood, the fob was resting in a crevice below the wipers. That could have gotten real ugly, real fast. In closing, I guess I can't be too hard on Cobblestone. After all, I broke my own promise to never go back. I guess as the saying goes...first time, shame on you...second time, shame on me! read more

Julian was awesome! Paid attention to detail that's a plus in my book :)

I was the first in line when they opened at 7am. I asked How long it would take for the detailing. He assured me that it would be less than an hour. (I had a 9:00 meeting). They washed the car and then brought it to the detail area where they proceeded for the next 30 mins to detail another car. I went and asked. And they began working on my car at 7:45. At 8:30 I told them I had to leave and asked if I could back do they could finish. I came back at 10:30 and they told me they were too busy to finish my car read more

I find it funny, they reply with a message apologizing and asking me to send my info in an email. I do that with zero reply from them. It is clear that reply was a cookie cutter reply to appear like they would try to correct it. You could offer a lifetime of free car washes from that location and now that company in general and I would not accept it. read more

I came in at 2:54 on 9/5/2021, and paid for a basic wash, upholstery shampoo, carpets, and excessive condition. I was informed after payment that they would not be able to complete my vehicle before closing time and to bring it back the next day. I was informed by Jonah Barnett that I would receive a complementary wax on my vehicle for the inconvenience. I told him that I would be back around 10:00 the next day. I arrived on 9/6/2021 at 9:53 am and spoke with Jonah again. He informed me that they would get started on my vehicle right away. I sat watching while 7 other vehicles were taken before mine, 3 of which came in after my vehicle. If the service is really first come first serve then why were these vehicles taken ahead of mine.  I am not pleased with your customer service and I don't think you should be either. Now it is 4:15 and I am still waiting..... Dauphne read more

We all know the gas prices are difficult. Always looking for the best deal. Drove by and saw the sign that reads the price like every other place but also had a diesel sign the same place. It appeared the diesel price was the same as gas. Got to the pump and it was more expensive than I was lead to believe. Totally feel ''bait and switch''. read more

Really upset with this car wash company I just move to this area so I try it for the first time and the 1 time they wash my car they broke my dashboard not honest employees never going back No thank u I don't want your free car wash pass horrible costumer service read more

Cobblestone Auto Spa - Car Wash Near Me - Mesa, Arizona

Well I have tried this place a few times after they still continue to do a terrible job!! Went today, got in my car.. yes it was dirty that is the reason I took it there..I Looked around and it was still dirty inside!! Looked like they didn't even bother to wipe it out! I told the kid to wipe off my door and then I used his very dry rag a little to try and clean off the dirty areas.. that was a joke.. he didn't say hey let me redo it or anything.. I just drove away!! I will never go back again.. I cleaned the stuff they missed when I got home anyhow so they are useless!! So needless to say I won't be back again!! They get one because the girl inside was nice!! read more

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-0- stars if possible for Cobblestone Auto Spa in Mesa. I'll start with my truck had gotten pretty muddy with a windshield and grill covered with bugs. After the rep suggested their "Ultima", I said fine and gave him the keys. He then said he'd have to charge an extra $10 to clean the mud out of the wheel wells. I said OK. So all, in, $50. When I got home, I had to re-clean the windshield to remove the bugs and streaks, clean the mud off the floor mats and wash the wheel wells to stop them dripping muddy water. Back to do it myself - absolutely no pride in work. they were fast.... too fast. Simply a horrible job. read more

Gorgeous, clean store! Friendly assistance too. A nice place to get gas and pick up snacks before getting on the road.

My senior citizen stepmom came in to get a car wash and they up sold her and convinced her to pay for a detail on her brand new car. They took advantage of her not understanding what she needed and what she was paying for. They didn't even get all the bugs off the windshield. Shame on them! read more

A shot out to Jason at Cobblestone. I spoke to him on the phone about getting a car detail last minute. I was going to rent my car out that I don't use anymore and it was sitting collecting dust. I had posted on Turo and not even an hour later my car was booked for 10 days and I had not cleaned the car yet. So I was panicked and rushed. After speaking to Jason, brought the car in last minute. Jason who was very friendly and has excellent customer service. I'll be back for sure to keep the car clean for future rentals. Thanks so much for the excellent service. I hope you got some of the tip I left as well. I'm sure it's all shared. You're a hard worker and I thank you for helping to keep my stress level down. :-) read more

Cobblestone Auto Spa - My 14 month old watching the car in car wash. - Car Wash Near Me - Mesa, Arizona

I got the Works wash. I probably won't get anything other than the basic from now on. I'm not impressed. Also, the bathroom was really gross. read more

My favorite car wash when we go Mesa AZ. For the winter. The ultimate pass is worth the money. Employees do a great job on cleaning and detailing your vehicle. Only problem I have is stopping your wash contract. The web site badly needs updating! read more

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