Super annoyed. Came in for a wash and interior detail, when asked how much it would cost and how long it would take, I was told $98 and 45 minutes. That I can handle not too bad. I look at my receipt and its for $119.99.... What happened to $98? I've been waiting almost and hour and when I went to check on the car I was told it would be another 60-90 minutes Not cool not cool at all read more

I will never go to this place again! Terrible service and wash. Here's what happened...I went to get a quick wash on my mom's car that had been sitting outside my house while she was on vacation. When I pulled up there was 5 guys standing around talking and drinking coffee. Apparently, I was in the wrong line for an express wash even though there was no other customers. Fine, I understand management has rules but I also know how to work around them for a customer. There is a drop down arm where you have to wait after you pay, remember there are no other customers. The arm wasn't going up. I honked and 2 of the guys just looked at me. I bit later I honked again to tell them I was in a hurry. One guy's response was, "I don't know where he is." and continued talking and enjoying his beverage. To add insult to injury, their dryers barely dried any of the car. I had to go home and dry the car myself! I should have gone to the $3 wash on AZ and germann. Much better service and the dryers actually dry. If anybody from management actually reads these things, this happened around 7:35am on 9/6/16. read more

Don't waste your time and money. Just paid $23 for a wash and clean. They didn't even clean my dashboard. Kind of vacuumed. Way to rushed. Unbelievable. I will never return. read more

15.99 and 19.99 wash are always a great deal. My car always looks fantastic when I leave. They are pretty aggressive with the sales.....the interior dash & console detail was awesome. Love the waiting area inside and outside. read more

Management at this place is a joke. Dell, the GM, had an excuse for every single issue that I addressed. Being a platinum customer with several vehicles that were detailed at other numerous occasions, we took it to this location C3 once. Before we were even presented with an opportunity to inquire as to the "terms and conditions" of their windshield sticker policy (as we were having our windshield recalibrated this afternoon by our dealership), he proceeded to reach inside my vehicle while still in it and rip the sticker from my windshield. We were told by him that he'd rather lose the 5K a month in corporate business we brought than to detail our car (despite the one time circumstance of not having the sticker on it per the circumstances above) this one time. We pulled our corporate account and went elsewhere. His arrogance and frankly his super unprofessional attitude will prevent us from doing any business with Cobblestone, whether it's sponsoring another fundraiser or just getting one of our many vehicles detailed. read more

This is actually a great place to wash your car! I've never had my oil changed there so I can't speak to what the other reviewer mentioned. I get the 24.99 car wash, but they always have a coupon for 5 dollars off making the wash 19.99. They do such a great job, it's almost if the car has been detailed. It's always very quick, I don't have to wait around to long which is great, but they have the Slurpee machine which always catches my attention anyway. This cobblestone is no where near my home, I make a special trip to have my car washed here, I like it so much. They also have a dun-kin donuts inside! Can't be that bad of a place can it? :) read more

Hi Jason. As I commented in my voicemail to you, an offer for a rewash was not made. I recall that conversation very clearly and that offer was not proposed hence my initial concern as documented. I do appreciate your follow up though. read more

Worst service ever, only outdone by poor quality work. I was there with a friend on April 30th. There are three lanes, but the guys who write one's order were so busy talking to each other and leaving patrons waiting that it took nearly 30 minutes to get to the front of the line. I also noted that a car that had arrived after me was processed three cars ahead of me. if I had not gotten out of the car to ask the guys why there was nobody manning the vacuums, it would have been even worse. There were FIVE guys all standing around and socializing instead of working! it was another half hour until my car was done. During that time, the man in the vehicle behind me approachedme to tell me that he too, was irritated, and that the attendants who vacuumed my car had skipped the back seats. He stood watch to make sure his own were done. When I finally got my car, the windshield was streaky. I was so annoyed with the indifferent service by that point that I just left. I will never go there again, nor will my friend or the gentleman I spoke to. We three former customers will undoubtedly discourage others from going there, too. I noted there are video feeds of the vacuum lines visible in the waiting room. the owners of this place ought to take a look at what ISN'T happening and address it before losing all of their clients. read more

Just moved from Maryland where you could not get a good carwash no matter where you went. I purchased a Groupon and paid the extra $4 for the "Works". Not sure what the other reviewers are talking about but my car looks fabulous, wiped, shined, vacuumed great. Great attention to detail. Even used an "air" compressor to get all the water out of the cracks. No drips anywhere. Love the fact that the car was "looked" over to ensure it was "right" before my name was called. Thank you Tom J. (Did not appreciate the "windshield" guys sales pitch)...but that does not take away from the great wash. I also know that if there was something not right I could have pointed it out and it would have been taken care of. read more

This place has always been awesome, especially the car service people. I feel they have always been extremely friendly and honest. I'll always recommend them read more

A colleague recommended Cobblestone Auto Spa and I am so glad I went! I got my car washed and detailed for a reasonable price. The service was fantastic. My car has not looked so nice since I purchased it a year ago! I spoke with Shaun, Guillermo, and Josh. Shaun listened to my loooong list and helped me find the best package. If you need to show your car some love, this is the place. Down to the smallest detail, Cobblestone on Bell does not disappoint. read more

I would rate this location a negative if I could. Starting at the beginning, we purchased a monthly plan and found our car was never vacuumed completely, never wiped down and windows were always streaky. We determined very quickly this company is a complete ripoff. The last straw was a few weeks ago when we waited an unusually long time for our vehicle and found that these people locked the keys in our car after the car came thru the tunnel,with the car running. There excuse the locks were on automatic, which was an unacceptable excuse. After our car running for approximately 30 minutes, the attendant said they called us over the PA system, another fabrication. We then have been trying to cancel ever since to no avail. We get the recording leaving the information to cancel but low and behold another monthly fee came out today and when the directions were followed, the website says an error occur and will not accept the information. So, at this point, we will reachout to the Better Business Bureau for assistance. read more

I will not visit this Cobblestone again in my lifetime; does it matter to the establishment? Probably not, but to those of you reading this, maybe. After receiving what I would call bad customer service from the manager on staff regarding an Express car wash, I was given the telephone number to the corporate offices to complain about my services received. When I received a call back to discuss what I experienced, not one time was I told they would follow-up with my complaint and call me back, leaving me to believe that nothing was going to happen beyond that call. read more

Slowest car wash ever. I could have licked my car clean in the amount of time it took them to do a basic wash on my car.

Just stay away. I have an oversize vehicle (Nissan NV 3500) and I'm forced to use places that can accommodate it. Consequently, I've been here about four times. These people are careless and they miss tons of detail that should be expected for their $35 service. Worse, they leave wet, dirty footprints all over your carpets. Not worth the money in any way, shape, or form. Don't get ripped off here. read more

And here we go again it was the last and final time I will be going to this car wash!!!!! I posted pics of my car after the wash and its obvious they're not doing a good job. I went back after my last incident to complain and hope for a complimentary car was and hoping it would be to a decent car wash, surprise surprise here we are again!!!! Lost a customer! I will not be going to this car wash or gas station anymore. After explaining what happened last time to the manager he offered me a complete detail for both of my cars for only $300! Are you joking $300! You guys didn't complete my car last time and now want me to pay $300 for a detail!!! You should be ashamed of yourselves asking me to pay anything! read more

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I went to this place for an oil change. The dude who checked in my car kept trying to flirt with me which was unprofessional. The oil change took 15 minutes which I appreciated but it took longer to wash the car than to change the oil so I thought it was weird. A month later my oil was leaking and my car was rattling. Turns out the bolts were loose and the oil filter was put on badly. I had to spend 2 hours at my dealership to figure out what happened. I'm never going to place again. If you want fast, lackadaisical, half-assed service go here. If you want more efficient, job-done-right service, go somewhere else. read more

Went @ 7:30 am figuring they would take their time since it's not busy. Got the ultimate plus & they did a horrible job. Interior console & radio console weren't even wiped down & tires were not cleaned. I wonder if that's why they ask if you have a coupon prior to washing your car? A coupon is supposed to be a price discount & not rip you off on the services received. So disappointed... read more

The detail is worth about $8. Terrible "detail". I've had $10 car washes that were far better than this $64 "detail". I opted for their most expensive wash, $39 which includes a through interior and exterior cleaning. They upsold me to a $64 detail with upgraded wax. I got the car back and the trunk had not been vacuumed at all. Floor mats had not been removed, there was dirt underneath the mats. There were still bugs on the car from a recent road trip. Terrible, awful job. read more

OIl change damaged my car! My mechanic the day before when I was getting a new battery couldn't fit me in for an oil change so I decided to come here and get a car wash as well. Let me be clear on the fact that the day before my car was NOT leaking oil anywhere. I took it back to my mechanic less than 1 month later who found that the cheap oil filter was leaking oil, and my oil sensor was damaged and the spool valve is leaking oil. So this place has now cost me a $500 because of the cheap oil filters they use. To top it off, the car wash left my windows dirty and I had to clean myself. read more

Expensive oil change but it comes with a free car wash. Also has a donut shop inside that you can get a cup of coffee while you wait for your car, it's not free for the coffee you have a o buy it from the donut shop read more

I came here for a "free" oil change on Veteran's day. They told me that my car was new and requires synthetic oil so tries to charge me $45. Some Veterans Day appreciation. Talked to the manager, Devin, and he basically said "Sorry not sorry". No thank you for your service or nothing. I would never come back here. read more

Shiny appearance, Shady service. I recently received a set of services that I was very disappointed with, gave the managers a chance to explain or make things right, received no response. See below for my letter of concern (explains shady service). I don't make it a habit to give bad reviews, but others need to know about their unethical business practices. To Whom It May Concern: I recently used your Groupon for an oil change, tire rotation, and car wash to treat my father-in-law. When I pulled up for the oil change, Francisco Arbello, the mechanic, informed me that I needed a AutoTrans D&F. Being that it was not my car, I did not know the last time this flush was performed, so I trusted him and paid the extra $69.99 for it. I sat in the waiting room and nobody ever came to tell me my car was finished. Then when I saw my car washed in the lot, an attendee made me search out a man in a white shirt for my keys, which took almost 10 more minutes. As time passed, I realized that my tires had not been rotated because one tire has a slow leak and is still in the same position. Then I asked my father-in-law about the last time he had a transmission flush, and he answered "within the last 7,000 miles". I am new to the Phoenix area and have always gone to a local mechanic, so I am not aware of these "tricks". However, I trust that this is not the way management wants its business represented, and that you will do what you can to compensate me for faulty service. If I do not hear back from you in a prompt and considerate manner, I will be forced to eat the costs, but will not stop short of putting this up on social media sites and forwarding a copy to your business partners. Thank you for your time. read more

This all happened in the May-June 2012 time frame on my 2010 Dodge Ram 2500 which is a 9.8 out of 10 condition-wise and taken VERY well care of. 1st visit - Express wash. Gear box above rotating brush scratched and pushed mirror back on the passenger side (drivers side brush reacted accordingly). I spoke with Austin who took damage report and was told video would be reviewed. I offered to duplicate scenario as it was already scratched and was denied. I was told i would be contacted in a day or 2. This visit took 30 minutes. I was not contacted and called 5 days later - I spoke with Austin again. I was told a replacement mirror was ordered and I would be contacted when it came in. 10 minutes on the phone. 2nd visit - Approx 1 week later. I spoke with another manager whose name I didn't catch. I was told the mirror was ordered and they would call me when it arrived. I told them I didn't want an aftermarket part. He told me he completely understood with such a nice truck. They ordered it from the dealer and it would absolutely be OEM. This visit took 15 minutes. 3rd visit - Approx 1 week later. I dealt with Carlos. I was told they needed to review the video. I asked if they could do that now, because that was supposed to be done a few weeks ago. I was then informed there were no cameras in that part of the car wash.... What??? You just told me 10 seconds earlier you needed to review the video... I was then told I needed to bring the truck in again (it had been there twice before). I told Carlos i was losing patience with this, but I would bring the truck in a 3rd time, but I would like to get the mirror that day because this would be nearing a month since the first issue. This visit took 15 minutes. 4th visit - Approx 1.5 weeks later. I brought the truck in again. Carlos looked at it and went to compare the scratch height to the offending part of the car wash. I waited for 10 minutes while he went into the car wash. He returned to tell me that he had a guy who would repair it. I told him I was promised a replacement. He told me he was not going to do that. He didn't believe the scratch was caused by the car wash to begin with and he was going above and beyond. I then offered again to duplicate the issue. Of course he declined. At that point he started bring up the "aftermarket" truck parts, the waivers, signs, warnings, etc... I told him I was promised the replacement for weeks. The repair and "painting" an unpainted black plastic mirror of such a new vehicle would not be as long term as I would like. I was told that's all he would do and was offered a hand wash and wax instead. I asked if that came in a voucher (because I no longer trust the car wash due to the rapport this situation has created)...I'd give it to someone with a beat up car. I was told they don't do that and come talk to him when I'm ready. Ultimately I left with a scratched mirror, an offer for a quick fix or a wash & wax from a location I've lost trust in and a few hours worth of visits and calls. After reading the Yelp reviews I saw "Jason" responding to various reviews and seemingly concerned with them. I called Jason's extension at their corporate office twice and left messages to "discuss my recent experience at the Chandler location". I never received a response. To sum it up... 1 truck in essentially new condition + Cobblestone Chandler = Hours of wasted time, a scratched truck and 1 unused "promise" of a wash & wax. read more

Newly disappointed. Have previously patronized this car wash for years. But, good service has deteriorated with high pressure soft sale attempts, and most recently poor workmanship claiming a dirty car clean. The manager attempted to push a detail service for what minimal effort took to remove road grime. See ya Cobblestone. read more

We've been going to the car wash portion of the Auto Spa for a month or so and liked the finished product. Received a coupon for a $29,99 oil change and free wash. Sent my wife in to take advantage of the coupon. They told my wife that it would be more and she asked if she'd still get a discount. They said yes NOT telling her the total price in advance. I know all about fine print and I know that a synthetic oil is more but we got charged a total of $73.96 for the oil change and "free" wash. Are you kidding me? This is a Chevy. My gawd, I take our Mercedes to the dealership and they only charge me $55 to get the oil changed and they wash the car just the same. Deceptive advertising at its finest. We won't be going to Cobblestone again and I'd suggest if you do, you make sure you get the exact charges in advance!!! read more

I asked for basic wash for 14.99 The guy asked me to wait he came back after 7 minutes and tried to upscale I said no then he said that he have to charge five dollars more to clean my wind shield.. I refused and left.. old sales tactic by making to wait more they think people budge in .. I left the place without washing.. read more

Excellent customer service, quality product, competitive pricing, convenient location, variety of payment plans and coupons. Teamwork and communication across the company service stations make this a superb and valuable experience. All my family's cars go there for a spa day. Feel good, look good, drive safe. read more

The guys at cobblestone always leave my truck looking like new and smelling great. I will not take my truck anywhere else

First and Foremost I have been going to this car wash for years and have had several cars throughout the years signed up on the monthly plan. I went in with my new car on Saturday March 16th 2019 around 9am. It was busy as usual on a Saturday morning. I wait in line as normal and a rep finally walks up to me asks which was I would like. I said I would like a hand wash as my wheels are aftermarket and wider than most also the car is lowered and I just don't want it going through the wash. He than proceeded to tell me the cheapest car wash for a car was $78 I said there is no way in hell I am paying $80 for a car wash. He 100% tried to take advantage of me knowing my car was blocked in by several cars behind me. I said you guys are crazy if you think I'm spending $80 for a simple car wash as I can get it detailed for that. I said I will not be getting a wash here. He said ok and walked away, so I had to wait until all the cars in front of me were done being checked in / vacuumed than I was able to pull out and leave the car wash. I immediately went to Jackson's on Gilbert and the 202 they were very helpful and charged me $34 for a VIP hand wash. I will never go back to Cobblestone for the rest of my life Stay Away they are scammers. read more

I paid for a $8.99 car wash with my gas fill up which includes a wash, spot-free treatment, and tire shine. I went through the wash, the light bars for the Spot-free treatment and the tire shine never came on. The "Services You Just Received Board" at the end of the wash told me I got all the services I paid for, but I drove out and got a block away and got out of the car. It looked like crap - spots and dirt everywhere and the tires certainly hadn't been done. I figured the machine just malfunctioned and I took the car back and asked them to run it through again, which they were very nice about. I made it clear that I paid for a $8.99 wash and the tires and the Spot-Free never came on the first time I went through. I went through a second time and again the Spotfree and Tire-Shine lights never came on, but the second time through the dirt on the exterior of the car was gone. The Tires where not shined and were still filthy. The Service sign at the end of the wash indicated I only got a basic wash. I took the car back around to the attendent area and told them that the lights for the tires and the spotless did not come on the second time around. I have my 2 year old daughter in the car and have now spent a total of 20 minutes dealing with this. I understand machines malfunction and their first attempt to rectify the situation was appreciated, but when the attempt to rectify it ends up being the $4.99 wash and not the $8.99 wash I paid for (and had the receipt for), I am a bit annoyed at this point. I have things I need to do so I asked them if they could just refund the $4.00 difference between the two washes. At this point the attendent gets nervous and calls the manager Carlos out to talk to me. Carlos comes out about a minute later and I try to explain to him what has just happened and just as I get to the point where I tell him the lights for the tire-shine didn't come on the second time, He cuts me off to tell me that he "reviewed the video" and that the extra services didn't come on the first time though but that my tires were done the second time. My tires are as dull and nasty as a grease pan. Not to mention he obviously did not have time to review the video before the attendant called him and when he came out. Also, their own "services you just received board" even said I just got a basic wash. I just wanted the services I paid for, but now I have basically been lied to when the evidence the service has not been done is staring him in the face. I just wanted to get out of there as fast as I could. Carlos tries to tell me that they will hand apply the tire shine if I go around to the back. Um, you just lied to me, I am done doing business with you. I told him no thanks and left. I still never got my Spot-free treatment I paid for either. I guess I am old fashioned and expect a business to deliver on what I pay for without being lied to. This is really unfortunate since my husband has been using this place for gas and carwashes for a year since we moved here and has never had a problem. read more

While the car wash is...well...a car wash...and it suffers from car wash issues. Lazy employees who really couldn't care less if you're happy or not since they have no vested interest in your happiness. However...UNDER NO CIRCUMSTANCES SHOULD YOU HAVE YOUR GLASS FIXED BY THESE PEOPLE!!! I had my windshield repaired while I was at work. 2 weeks later, on my way out of town for a 4-day mini-vacation, the top seal came unglued and made this HORRIBLY loud buzzing sound. So I drove 20 miles back to Cobblestone. No one was there to fix it...closest guy was in Scottsdale. So, the Gen Mgr, Carlos, re-glued it for me. I left the tape on it for 2 days and when I took in off the exact same thing happened except I was in Laughlin NV this time. Still working out with the insurance what to do. So far they won't cover it because it is Novus/Cobblestone's fault and my claim is with them. Do yourself a favor...go somewhere else. They REALLY talk smack about Safelite but anything is better than the exacerbation that comes with doing business with these guys. UPDATE: (7/2/2014) There have been TWO appointments made with these clowns and the rep from Novus didn't call...DIDN'T SHOW UP!!! Last Wednesday and yesterday. I went to Cobblestone and was told that they were told I was going to go to Safelite...no one EVER said I was going to Safelite and in fact my insurance is forcing me to deal with these clowns since they already paid the claim. They were supposed to call me Monday and give me a block of time to be available on Tuesday at which point they would call 30 minutes prior to the arrival of the Tech...NONE of this happened. NONE!!!....TWICE!!!! This company is THE MOST incompetent of any I have ever worked with..,.YOU HAVE BEEN WARNED!!! As for the General Manager's comments: he may as well have not wasted his time. A canned/general apology at best. He obviously knows about Novus...you can look them up yourself and at any location in Metro Phoenix only one has a rating above 1...not too impressive. read more

This place is a floater in the toilet. What crap. 240 detail that was total garbage and a rip off. Shame on these people. All they did was a poor vacuum job and a car wash. Pathetic and a rip off. Stay away from the scam artist. There response says to please email them, I emailed them and guess what, no response. Take your hard earned dollars somewhere else that is reputable. read more

Thanks Cobblestone Chandler! I took my Toyota FJ in this past Sunday to get it detailed after a bear broke into it up in the White Mountains. It was full of mud and smelled like bear. You don't know how much a bear smells until he spends some time in your vehicle. Daniel, my service writer, and Raul, my detailer did a fantastic job getting the truck cleaned up and odor free. They even had to shampoo the headliner to get the smell out. Thanks again for working me into the schedule when you were so busy. read more

The service here is impeccable. I'm always pleased with the results. The staff here is very friendly and will always handle your car with care. Ask for Carlos (the manager) he gives special attention to your needs. The Dunkin Donuts inside with cumfy seating and large flat screens make you want to stay awhile. comfy outdoor seating is an added plus. The popcorn should be free though. Desktop P'S with Internet are available for your use and keep kids occupied. Then you leave feeling like you have a shiney new car. I highly recommend this place. read more

I have always been hesitant to get my oil changed by anyone but my fiance. I have brought my car here when we are in a time crunch and they haven't failed me yet. Devin is fast and efficient. He listened to my concerns and provided honest feedback. I will definitely be going back to this location again! read more

Pretty cool place...get gas, goodies, rental cars, oil change and wash your car...cool! Place to chill out and watch tv while your car is being serviced. They should have more of these everywhere!! read more

I love this place!! I have the membership so I can go anytime for a quick wash. I also get my oil changes here. I went with my daughter a few months ago for an oil change and James helped us, he was very friendly and knowledgeable. He helped us with our questions about window tinting and the yellowing on my daughters headlights. For all of you who have issues with the up-sells and window fixers. Just say no and walk away. The people at the Dunkin donuts here are very nice also. read more

First time going here and was scared about the reviews but read this first before you cast judgement based on other reviews..... I took my car in for an oil change, interior detail, and an exterior wax. They did a great job! Like everyone else has stated they did try to upsale on (engine detail, tranmission flush, wheel alignment, chip windshield, cabin filter change and etc) just let them do their shpeel and just say no. I went in and before the guy could say anything I said this is what I want how much can you do it for, he replied and threw in some extra upselling offers and I said no. I got what I wanted at a fair price and great service, don't stay away from this place just because they upsell, just say a firm and respectful no and they leave you alone. The service was great, fast, and the facilities are awesome! They have a dunkin dounts inside :) two computers and two t.v.s with plenty of seating as well as a play area for kids...if you have older kids they have a playstation that should keep them distracted for awhile. Overall I was very pleased and is now my official new car wash and oil change place. (If you are a manager reading this....in my opinion to be five stars lay off the upsellin. Customers will get what they need its fine to inform them what they need, but do not do it in a manner that they have to get it or their car will explode) read more

Facts: Billie (formerly known as "The Man in Blue") spotted a front-right-tire leak. These guys really insure safety.