Customer service is awful…read more While they offer a large selection products, their shipping practices are more than sketchy and unprofessional. I've had orders cancelled without explanation. I've had orders confirmed that took 3 weeks to arrive (I live in DC. They have a store in DC). Most recently, I placed an order and it has now been 2 weeks and I do not have shipping information. Label was "created" 5 days ago, but no shipping updates were provided. This has happened multiple times, to myself and my loved ones. The selection and products are good quality but the process and procedure in getting your goods make the experience awful. This will be my last time ordering from them and I encourage others to refrain from doing the same in hopes of actually receiving your purchased items in a respectable time frame...

Never order from them. Customer service is an absolute joke. I reached out to them after the stated…read morelength of shipping confirmation ended, and they said they would investigate why the carrier never received the package from them. Waited another 3 days which is again the max length of time they said they would need to help and reach back out to me, and never heard from them again after numerous attempts to contact them. Had to dispute the outstanding charge for the products. Will be following up with law enforcement or the better business bureau/consumer affairs if that doesn't resolve the issue. STAY AWAY

The team here is the absolute best. This is why you shop at Nordstrom…read more I found a lovely parka on clearance but it was the wrong size. Evelyn and Brandon helped me find inventory at other stores and even called over to a local store to check inventory before I drove over. Nordstrom has made its business the business of customer service and it shows. Five stars and lots of smiles here - I'll be back many more times.

I have enjoyed shopping at Nordstrom Rack for many years. I have never encountered the level of…read moresheer hostility I recently received from a female security guard as I tried to shop in peace. She wore security staff attire that resembled a crossing guard uniform and she clearly singled me out, hovering near me and ignoring other shoppers. She continued to glower at me. I no longer want to shop at this store. I will not continue to spend money where people of color are clearly not treated with respect.

Hipster af but if they perceive you as worth talking to or likely to spend money the customer…read moreservice is okay. solid selection of shoes/street wear

Sneaker Explosion is a sneaker convention, run by Live Luv Sneakers. Held at the GW's Charles E…read more Smith Center, the convention is all about showcasing a huge selection of a variety of sneaker brands that attendees can check-out, put on their wishlist, sell, trade, and even purchase. I'm a huge collector of sneakers, so having the opportunity to attend such a convention was such a treat! I love that it was super local and it was opened for anyone with any range of interest to attend - you just need to purchase a ticket! There were also some celebrity guests (DeSean Jackson and DJ QuickSilva), and with the ticket purchase, one had a meet & greet opportunity with both individuals :D There was also a $500 grand prize for the best pair of shoes that were sported! It was great to see sneaker fanatics in one place and to network and make new friends with fellow sneaker lovers. Definitely check this event out! :D +local sneaker convention! +held at GW's Smith Center

I wouldn't shop here ever. SOOOOOOOO unprofessional. Disgusted with this business. I was not…read moregreeted, no sizes availiable, poor customer service and if your shoes go missing that's on you.

I want to thank Edward (gentlemen with the dreads ) he was more than amazing he assisted me with…read moreshopping and was able to find a shoe that 3 employees couldn't locate this particular shoe and he went above and beyond to assist me with locating another shoe at another store. He should be giving praise or acknowledge because I know at these type of business it gets overlooked for their hard work and efforts.

Whew weeee!! This…read morelocation was something to talk about. I have been dying to get in this place for years but always on a tight schedule to get elsewhere. This was a Lion and Tigers and Bears OH MY situation! It's quite crowded in here. Not cluttered but crowded. They have soooo much stuff and it's all in order. This place could be 2-3 floors easy!! I saw all of my fav brands at great prices. They have a huge selection of high-end wear for a great price. They have a huge selection of summer, spring and winter wear. The cosmetics and body care... chef's kiss!! They have everything in every color/ scent/ size!! Cool accessories, luggage galore, etc. I did not take a gander at the shoes as I had a show nearby to attend. I bought 2 gorge blouses and a short sleeve loose fitting denim blue top. I will revisit very soon for some more shopping greatness.

Lots of great "stuff" and finds....if you have the patience to look around and dig for it…read more This Nordstrom Rack is loaded with brand name products, designer clothing, jewelry, household goods and all at decent prices. The only gripe I have specifically with this location.....is that it is waaayyy too cluttered-- overstocked with just stuff everywhere! And, let's talk about organization to make things easy to find....forget it. It sort of reminds me of Filene's Basement (on Connecticut Ave) from back in the day or a " sub high-end" Thrift store. If you park on the street nearby this store, you better load up your parking meter to the max.... Because you're going to need the time to roam around this place. Note: There is no parking lot or garage..... so you don't want your parking meter to expire because we all know parking tickets in DC is like paying rent or the amount of a one night hotel stay. lol Other than this, not a bad shopping experience here. There's something for everyone when it comes to looking for bargain clothing that's from designer labels and semi on trend. One plus I will say about this Nordstrom Rack location, is that they carry a large selection of men's business and casual clothing. This location carries tons of business suits, dress shirts, ties and business casual slacks-pants. I think the reason for this is because this location is centrally located in the downtown DC area and business district that is primarily surrounded by law offices, lobby firms, consulting firms and federal government agencies. You often don't find this at a lot of Nordstrom Rack and bargain clothing, places like Marshall's/TJMaxx around the DMV. There are also tons of men's athletic shoes, casual sneakers, great running shoes and dress shoes. In all, you can't go wrong shopping here. Although, the Pentagon City location is more my speed. This location is not all bad. Lots of good finds and decent customer service. Just have a little patience and time to roam around this treasure trove!

The Mount Vernon Plaza location opened on April 16!…read more Interest in checking out the fresh location and a grand opening coupon lured me in today. Organized aisles upon aisles of fashionable shoes felt like I entered Candy Land. I was pleased with the varied styles and selection of designer brands. There is also a substantial selection of dress and casual shoes for men. This section was not an afterthought! The store was obviously clean since it opened 2 days ago. In addition, DSW staff and other customers were diverse, super nice, and complimentary. I bought a cute pair of nude colored sandals and used my $15 coupon. (((All Smiles))) They also had a nice selection of accessories. Welcome to the community DSW!

The customer service at this DSW is great!! Im here all the time to shop or pickup online orders. I…read morelove the ship-to-store option DSW offers. This location in particular is not quite as big as other stores, but I always find what I need. There is also both a men's and kids section in addition to the women's selection. It is tucked away right in between Shoppers Food Warehouse and the post office in the Mount Vernon Plaza along Route 1. A little hard to see it past the shoppers but it's definitely there! This is a safe shopping plaza that also houses stores like T.J. Maxx and bed bath and beyond. If you're ever in a bind and need something right away, I highly recommend giving this location a try.

Cute store on MLK in Anacostia with very cute shoes,cloths, bags, etc! They also make & design…read moreshirts (logos)! The staff is friendly & went above and beyond to assist me with my shirt orders! I'm definitely coming back to support them!

Fantastic service for first time buyers. Shout out to Kimberly for being knowledgeable, adaptable,…read moreand patient during the entire foot/shoe analysis. Every time I had a comment, she listened and steered me accordingly.

How to lose a customer of 15-20 years…read more For almost 20 years, Fleet Feet, both in DC and more recently in Asheville, North Carolina, has been where I shop for sneakers twice a year. To save on wear, I buy 2-3 pairs at a time (costing about $400-600 a visit depending on number, socks and arch supports, etc.) and rotate wearing them throughout the week. Today I brought this pair of Brooks back to DC to ask what could be done. I've probably worn them at most 15 days since buying them in mid-last month; the soles are delaminating. An annoyingly passive sales clerk began dancing around the question offering nothing. I eventually abbreviated his babble about normal wear and tear by observing that it doesn't sound like the store can do anything as just over 30 days have passed since the purchase of several pairs. No exchange, no assistance with the manufacturer, no suggestions for repair? I observed that this doesn't seem like normal wear and that its disappointing to see how quickly these expensive shoes are coming apart and how little can be done. His only response was a dismissive "Have a nice day" delivered in a mocking tone. I turned and left the store quietly for the last time in my life without punching him and without responding. some suggestions for better customer service: When your store has a no refund or exchange strict policy, even in the face of defective goods, you should at least provide your customer with contact information to reach out to the manufacturer. If you work in a shoe store, it might be good to be aware of shoe repair places, or glues that might be tried, or to confirm that there are really no glue solutions that could be tried. In other words, know your products and offer some modicum of assistance, even if it's not likely to answer the customer's immediate request. Don't be snide when you are denying service to someone who has been a regular customer and who has clearly brought in a shoe that is not behaving as it should. Not sure where I'll send my $1200/year in purchases now. But I will find a place to remove that revenue from Fleet Feet, and I will let people know of my experience there.

I have to admit that Union Station in D.C. is really the main train station I know well. I've spent…read morequite a bit of time at Denver Union Station, but never actually to catch a train, and the other major station I can compare it to is Penn Station in New York City. Obviously, Penn Station handles a completely different volume of people, so it's not exactly a fair comparison, but every time I travel through Union Station I'm impressed by how easy it is. First, there is SO much room. Even when it's busy, I rarely feel like I'm fighting for space. It's consistently clean, it's easy to navigate, and the communication around where trains are and where you need to go is clear. I also love that they actually use all that space. There are sometimes little markets in the huge open area toward the front, and there's also a room off to the side that doesn't have a restaurant or anything in it, but people seem to use it as a quieter place to sit. It's just more space, which is something I really appreciate in a train station. The food options are also surprisingly good in terms of variety. You can have a sit-down meal upstairs, grab something reasonably priced and fast-casual on the main level, or head downstairs for the cheaper fast-food options. There's even a post office, which is incredibly convenient if you need to get an errand done before leaving town or while you're passing through. Overall, I'm always impressed by Union Station. It's spacious, clean, efficient, easy to understand, and has enough food and other amenities that you can actually spend some time there comfortably before your train. As someone who really appreciates not feeling crammed into a train station, the amount of space might be my favorite part.

I'm updating my review since Union Station has been making an effort to make some changes. But, I'm…read morenot giving up other malls or restaurants. I had a good time visiting lots of stores during the day. I always use a cross body bag whenever I'm downtown. When I use the red line at night, I take Chinatown's metro stop. The streets are well lit and I have less unsavory characters to deal with. The police have a presence at Capital One Arena and the convention center. There are new businesses on the Mezzanine level that are interesting. A case study is whether Wolfgang Puck's Bar & Bites will stay. A pop art installation has replaced Ann Taylor on the mezzanine level. The space that housed Victoria's Secret is still empty (rip). My Swatch store (rip) is where Amtrak passengers wait for trains. H&M is now on the lower level (where Borders Books was located). Walgreens is hanging in there too. Chipotle is always a favorite (but the 4th St location is closer). The main hall is a beautiful event space. All that marble floor used to have benches where DMV residents & visitors could sit and visit. It is one of the reasons I don't hang out inside that gorgeous building as often. Most of the seating is gone. The Amtrak gates are just gates. All of the seating was removed after homeless people caused injury to Amtrak employees. Union Station is beautiful. We used to visit more often. I loved trying items in the food court. The vendors change over more frequently. Wendy's is gone. Taco Bell is hanging in there. Raising Cane's is there (as of 9/26). We attended the grand opening of Halal Guys. I'm happy they are still in business. The "suggested rule" for dining in the food court area is staying for 30 minutes. I have never been asked to leave when visiting with friends but we're usually in Chinatown where places are open after 8pm. The food court shuts down promptly at 8pm. If you are lingering after that time, all the other tables and chairs have been stacked and moved. Wok a Holic was a disappointment but meat eaters can find a dish (just don't order fried rice). Unos was a big loss (rip). We loved having pizza or pasta and two floors of places to dine. The main purpose for visiting Union Station is taking Metro, Amtrak, a bus or the Marc Train. The loss of the Circulator buses is another reason I don't visit frequently. Enterprise Car Rental has taken over dozens of spaces in the parking garage. The expansion project fell apart & was halted. The Postal Museum is across the street and worth a visit. If you park in Union Station you can still get a few dollars off of your parking by validating your ticket at the bus entrance level.

Great repair shop, good shoe selection, and friendly service! Local business with "in town"…read morelocation. Repeat customer!

Ryan is great. Very knowledgeable and helpful. He crafted sole savers on two pairs of Tecovas…read morecowboy boots, extending the life of the leather soles of the boots by years. Price was very reasonable. Highly recommend!