Customer service is awful…read more While they offer a large selection products, their shipping practices are more than sketchy and unprofessional. I've had orders cancelled without explanation. I've had orders confirmed that took 3 weeks to arrive (I live in DC. They have a store in DC). Most recently, I placed an order and it has now been 2 weeks and I do not have shipping information. Label was "created" 5 days ago, but no shipping updates were provided. This has happened multiple times, to myself and my loved ones. The selection and products are good quality but the process and procedure in getting your goods make the experience awful. This will be my last time ordering from them and I encourage others to refrain from doing the same in hopes of actually receiving your purchased items in a respectable time frame...

Never order from them. Customer service is an absolute joke. I reached out to them after the stated…read morelength of shipping confirmation ended, and they said they would investigate why the carrier never received the package from them. Waited another 3 days which is again the max length of time they said they would need to help and reach back out to me, and never heard from them again after numerous attempts to contact them. Had to dispute the outstanding charge for the products. Will be following up with law enforcement or the better business bureau/consumer affairs if that doesn't resolve the issue. STAY AWAY

Deceptive sale pricing. Discovered a lower price on item under clearance price. Was told previous…read moresale prices are increased on items. Cannot trust 70% off original price. Should be against the law! by this practice. Very disappointed I can no longer trust this retail store.

I'm not a Nordie's Rack enthusiast. In fact, for many years, I worked near the Rack on 21st St. NW…read moreand frequently stopped by. Despite my expectations before each visits, and despite scouring the 75% of the racks, I bet I bought fewer than 10 items in all that time. Partly, I have been very spoiled with stores like the Rack, but much better. I'm from Boston and spent many hours at the inimitable but defunct Filene's Basement. As well as at TJ Maxx, Marshall's, and Loehmann's. I very seldom see anything at the Rack. I find their clothes, etc. to be overpriced. And the stores are so disorganized and messy. I would love to be able to say I love Nordie's, but I am always disappointed.

Hipster af but if they perceive you as worth talking to or likely to spend money the customer…read moreservice is okay. solid selection of shoes/street wear

Sneaker Explosion is a sneaker convention, run by Live Luv Sneakers. Held at the GW's Charles E…read more Smith Center, the convention is all about showcasing a huge selection of a variety of sneaker brands that attendees can check-out, put on their wishlist, sell, trade, and even purchase. I'm a huge collector of sneakers, so having the opportunity to attend such a convention was such a treat! I love that it was super local and it was opened for anyone with any range of interest to attend - you just need to purchase a ticket! There were also some celebrity guests (DeSean Jackson and DJ QuickSilva), and with the ticket purchase, one had a meet & greet opportunity with both individuals :D There was also a $500 grand prize for the best pair of shoes that were sported! It was great to see sneaker fanatics in one place and to network and make new friends with fellow sneaker lovers. Definitely check this event out! :D +local sneaker convention! +held at GW's Smith Center

I want to thank Edward (gentlemen with the dreads ) he was more than amazing he assisted me with…read moreshopping and was able to find a shoe that 3 employees couldn't locate this particular shoe and he went above and beyond to assist me with locating another shoe at another store. He should be giving praise or acknowledge because I know at these type of business it gets overlooked for their hard work and efforts.

My mother wanted a pair of 990s so I figured I would go to DTLR because there are local, ubiquitous…read moreand I knew they would sell the 990s for women. I walked in and spotted what I thought was the women's section but like Wu Tang, it was for the children. Looking around more, I couldn't find the 990s for women because there was nary a pair. I don't know if this is due to the transition from v3 to v4 or what but this had me blown. I asked somebody and they directed me to the men's section and I told them my situation and they helped me convert the sizes. I hate to say this but in the few minutes I had spent in DTLR no was particularly helpful. I asked questions and they answered them. The thing that really made this glaring for me was going to the register paying for the shoes, dude tried to sell me waterproof spray and then some socks and finally, he successfully signed me up for the rewards program. He stuck to the script with all that but nobody was trying to show me new stuff or tell me what was about to come or what was on sale. All bassackwards. Since my mother's shoes fit, I didn't have to worry about making a return and getting a gift card. The receipt goes into the trash and my thoughts go on Yelp.

I need to report an extremely disturbing experience at a Nordstrom Rack store during a recent visit…read morewith my husband. We were shopping for outfits for our son's graduation, which should have been a positive and memorable occasion. Instead, I was subjected to unprofessional, confrontational, and ultimately abusive behavior by a fitting room associate. Upon approaching the fitting room, I followed the associate's directions regarding where to place my cart, although her instructions were inconsistent and unclear. Inside the dressing room, I found a shirt that had been left behind by a previous customer. After trying on approximately seven items, I returned them to hangers and exited the fitting room. At that point, the associate demanded that I remove and hang the shirt that I had not brought into the dressing room. I explained that it was not mine. She became visibly frustrated, entered the room herself, and then shifted her focus to insisting that I return all of my items to the exact locations on the sales floor where I had found them. I placed the clothing neatly on the rack provided near the fitting room, which is standard practice in most retail stores. I declined to return the items to the sales floor, as that is typically handled by store staff to ensure proper organization. The situation escalated significantly when the associate followed me out of the fitting area and toward the front of the store, continuing to confront me. She then called me a "horrible human being" and used an additional demeaning term toward me. Racially motivated ! Being followed and verbally insulted while exiting the store was both shocking and unacceptable. I think she forgot what her job actually was and that was too curate the clothing, and to rehang them up she had the nerve to continue following me and would have exited the store to follow me. Had someone else stopped her I am a 50-year-old customer who has shopped in retail stores my entire life, and I have never experienced anything remotely like this. This interaction was not only unprofessional but crossed the line into harassment. this incident be investigated thoroughly. No customer should be treated in this manner under any circumstances. I would also appreciate a response outlining what steps will be taken to address this situation and ensure it does not happen to others. Huge thumbs down to this store and this horrible little twit

Whew weeee!! This…read morelocation was something to talk about. I have been dying to get in this place for years but always on a tight schedule to get elsewhere. This was a Lion and Tigers and Bears OH MY situation! It's quite crowded in here. Not cluttered but crowded. They have soooo much stuff and it's all in order. This place could be 2-3 floors easy!! I saw all of my fav brands at great prices. They have a huge selection of high-end wear for a great price. They have a huge selection of summer, spring and winter wear. The cosmetics and body care... chef's kiss!! They have everything in every color/ scent/ size!! Cool accessories, luggage galore, etc. I did not take a gander at the shoes as I had a show nearby to attend. I bought 2 gorge blouses and a short sleeve loose fitting denim blue top. I will revisit very soon for some more shopping greatness.

DSW is awesome. Every DSW I go to is the same. They always have great customer service and great…read moreshoes/accessories. This trip was for my mother, she needed cute sandals for Summer and we found a pair. Of course I had to buy something. I purchased these cute Crocs Sandals. I am wearing them as I write this. The selection is great. My only real interaction with an employee was at the register. She was friendly, and checked us out quickly. I like this location but I like the DC location better. There are more sales associates on the floor at the DC location that's my reasoning behind that. I'll come here if I am in the area.

The Mount Vernon Plaza location opened on April 16!…read more Interest in checking out the fresh location and a grand opening coupon lured me in today. Organized aisles upon aisles of fashionable shoes felt like I entered Candy Land. I was pleased with the varied styles and selection of designer brands. There is also a substantial selection of dress and casual shoes for men. This section was not an afterthought! The store was obviously clean since it opened 2 days ago. In addition, DSW staff and other customers were diverse, super nice, and complimentary. I bought a cute pair of nude colored sandals and used my $15 coupon. (((All Smiles))) They also had a nice selection of accessories. Welcome to the community DSW!

Cute store on MLK in Anacostia with very cute shoes,cloths, bags, etc! They also make & design…read moreshirts (logos)! The staff is friendly & went above and beyond to assist me with my shirt orders! I'm definitely coming back to support them!

My provider did not provide any information about why I would choose one shoe over another to…read moreaccommodate my new orthotics. I listened to the manager talk with another customer, and she was extremely knowledgeable and forthcoming with information. Ask for the manager if you go.

Guess I've been wearing shoes wrong my entire life. :( came in and found out im a 7.5 and not a 6.5…read morewhich was a total shock to me. My feet have been killing me and that was the reason I stopped in. Sarah was very kinds and helpful and had lots of information on how to help me get the best shoe. I ended up with a pair of Hokas because they fit my needs and felt great. I will deff be back. I will deff be back

I heart old architecture, so I made it a priority to visit Central Station that opened in 1907. I…read morewas amazed at how grand Union station is when we exited our Uber ride. I felt safe here since there were national guardsmen strolling the station. There are 30 eateries here and we ended up having lunch at Shake Shack, indulging in ice cream at Van Leeuwen, chocolates from Laderach and coffee at Blue Bottle Coffee. I like how the station also has 30 retail shops. Happy I visited Union Station and I recommend seeing this architectural marvel.

Union Station is a beautiful historical building. It is a travel hub in the city (Marc train,…read moreAmtrak, metro). You can always get a taxi out front if you aren't getting an Uber. I am crossing my fingers that Union Station will get itself together. Outside of attending a handful of events (there is a lot of space due to store/restaurant closures) I don't visit this area frequently anymore. If I take metro at night, I use Chinatown or Convention Center metro. Amtrak had too many incidents with homeless people attacking employees. As a result, all of the seating located in front of each boarding area has been removed. There is a seating area (with security) if you have a boarding pass. The beautiful wooden benches that used to be in the grand hall are gone. My favorite stores are gone. The parking garage has limited spaces & is confusing. The rental area (I have never successfully gotten someone on the phone who could tell me rental prices or what cars were available) takes up lots of spaces now. The food court isn't the same. We used to love visiting and trying one of the kiosks. The places keep going out of business. If you visit the food court, have a fanny pack or sling back purse. Between aggressive pigeons or people asking for money, the experience isn't as enjoyable. Unos is still there. If you need to grab a bite, you won't be bothered by the riff raff there. The circulator buses are all gone, due to budget cuts. They were a wonderful convenience. I hope that things will change. Union Station has an expansion project that should be completed by 2040. Some improvements are starting construction in 2027. That doesn't help anyone now. The halls are beautiful. The statues are photo worthy. The postal museum is directly across the street. Capitol Hill is nearby. This building is a treasure. I'm rooting for it.

Ryan is great. Very knowledgeable and helpful. He crafted sole savers on two pairs of Tecovas…read morecowboy boots, extending the life of the leather soles of the boots by years. Price was very reasonable. Highly recommend!

Great repair shop, good shoe selection, and friendly service! Local business with "in town"…read morelocation. Repeat customer!