Gave me an accurate evaluation of my Hvac issues. I was given a detailed explanation of what needed…read moreto be done to correct problem.

From start to finish, excellence every step of the way. Andrew came out to look at my 26 year old…read moreAC system which had started to leak coolant, and recommend what to buy next. Integrity sums up his style. Fully honest about pros and cons. He continued to stay in touch and follow up for what comes next. The unit was installed in December and he has planned for a spring visit to turn it on the first time. Thank you Andrew. Jose and Mehmet installed my new AC. TOP NOTCH. On time, polite, courteous, extremely professional, the job done correctly from start to finish. Even came out the next day to put the finishing touch on something. Thank you Jose and Mehmet. Communication with this company is on the spot and prompt. They let you know what time the technicians are coming and also what their names are. Quality of service, and integrity, are outstanding.

Dustin went above and beyond on this one. Everyone else said I needed to replace my 10-year old…read moregas pack that had water in the heat exchanger ($10K - $12K). Dustin took his time, evaluated the problem, then sucked the water out of the heat exchanger fixing the unit for thousands less. Thank you Dustin for fixing my unit.

I felt very informed on what was to be done in doing maintenance on my system and the follow up…read morereport provided great detail on the condition of my system. I liked that you could track where your service person was in route to our home and he arrived within the promised window for our service.

Great job! They explain everything they are doing and give you the chance to ask questions. They…read moreare very knowledgeable and professional.

Very thorough evaluation and diagnosis of the furnace. System working well again. Customer…read morecommunication was excellent before and the day of service.

Great to work with. They provided a reasonable quote and replaced one of my systems and the air…read moreflow handler. I went with a 2 ton Trane heat pump. Will continue to go to them for all my AC needs. Highly recommended.

Called back quickly and follow-up was great! Was able to come out the next day. Will definitely use…read moreagain if needed.

Our eleven year old HVAC system went out, Comfort Monster came out the next day and unfortunately…read morewe needed a new system. It was installed promptly and everyone was very COURTEOUS and PROFESSIONAL. We did not feel that we were upsold or mislead in any of our concerns.

Everyone from the Comfort Monster team was incredibly professional, trustworthy and friendly. They…read moreworked quickly to assess the problem, provided a quote for repairs and replacement, helped me understand the different systems available and were quick to schedule the installation. I loved the Comfy Install Tracker emails that clearly kept us in the loop on important dates. Alex was a huge help in explaining our options for new systems. Reynaldo, Shayne and Nicholas did a great job on installation day, helping to keep my home clean as they transported equipment up and down from the 3rd floor attic and were super nice to my family. I had very clear and friendly communication from Fancy about our quality review and Duke Energy rebate. Steven was also great when he came by for a final inspection of the new equipment. Thanks!

Great yearly maintenance to catch issues before they happen. Johnny and Peter are very…read moreknowledgeable and fixed our system so we wouldn't have to put in an extra air return on an unusual system.

We called Greenlight for a second opinion after another company said our 10 year-old unit (which…read morethat same company sold us and said would last 20 years) needed to be replaced. Greenlight assured us that it could be repaired and explained their criteria for recommending a replacement (which our unit did not meet). Unfortunately, there were some issues with the part. After several hours and three trips to our house, they got it fixed. If you want an honest assessment and a company that perseveres, call Greenlight.

Mike stopped by and did my springtime bi-annual inspection yesterday. What a great guy!…read more Professional, informative, funny as heck. I'll be seeing you in the fall, Mike!

After dealing with a few other HVAC companies in the area, this experience was honestly a pleasant…read moresurprise. Everyone was professional, respectful, and actually took the time to explain things clearly without making the process stressful. You can definitely tell customer service still matters to them, which hasn't been my experience elsewhere lately. Glad I decided to give them a try.

I changed my review after the owner John made everything better. They really know how to take care…read moreof their clients.

Never heard back. Really need help but contacted twice with no help at all. Even if you are busy…read moreeveryone needs a call back event when you can not help.

Cameron and Tristan did a thorough maintenance check on my 2 A/C units. I was having no problems,…read moreit was an annual contract appt. They were punctual and stayed a couple of hours. I know my units are old and they were honest about the condition and what needed to be replaced, but didn't try to pressure me, or use scare tactics to sell new ones. I appreciated their professionalism and knowledge. Cameron explained it in a way that I could understand. When I do choose to replace A/C or Heat units I plan to call Apex for installation.

Travis the repair guy was very good, no complaint there…read more My complaint is the cost accessed for a start capacitor. I could buy it myself for way less than $75, they charged $374. Also I was advised there was a 10% discount for seniors or veterans. I am fighting to get tha now