I have a lot to say about my experience with Coastal Kitchen & Bath (CKB). The only reason they even get 2 stars is the finished product looks very nice, but that's as far as I go.
We hired them to build 2 units for us: hutch-style cabinets on one wall and an entertainment center below our wall-mounted television.
* workers never worked more than 6 hours on any given day. And there were several days when no one showed up and we weren't proactively given any explanation.
*They misrepresented of what we were getting - we were told they were custom cabinets (found out later they weren't), told they were solid wood cabinets (they're basically laminated plywood).
*several pieces that were originally installed were not what we asked for - the glass panes on some of the cabinets had crossbeams in them (not what we wanted), and the entertainment center cabinets were not symmetrical. Instead of replacing the cabinet doors with glass ones, they removed the crossbeams and stained the miscolored wood.
*workers were on camera in our home (with audio), but we regularly heard them bitching about the project in our home, saying we made several changes (we didn't) and we were undercharged for the job.
*a couple of days where no work was done and no explanation was offered proactively.
*drywall person missed a spot when doing patch work and had to come back a 2nd time.
*no paint was done and several edges were left unfinished.
*we asked for glass shelves in the hutch cabinets so the overhead lights would shine through, and they installed wood shelves. When we asked the owner why we didn't get glass shelves, he said his company doesn't do glass shelves, so we had to buy our own.
* we asked for under cabinet lighting (it was in the contract) and didn't get it. We didn't push for it because we were so annoyed at all of the other issues that we just wanted the project done.
*they knocked off an alarm sensor in our garage and accidentally threw it out, so we had to buy a new sensor.
* communication challenges with the owner - he wouldn't respond to texts and was difficult to reach via phone.
* we asked for DVD storage for our 600+ DVD collection, were told we were getting it. When the units were installed, we found only 1/2 the space was usable for DVDs. There's a lot of dead space that could have been used for better DVD storage, and we showed them examples of what we wanted. What we got was basically pull out shelves.
*they used a bizarre size for the shelf peg holes - we wanted to change the shelf pegs since we put in our own glass shelves and the ones they used weren't really suited for glass shelves, and found the holes they used for the shelf pegs are much bigger than the standard 5mm or 1/4", making it impossible to find replacements. I contacted the owner for suggestions on where to find alternate shelf pegs in that size, and did not receive a response.
*Workers didn't thoroughly clean up after themselves. They left dust and debris inside the cabinets and drawers, didn't fully clean up inside the garage, and were storing trash in our backyard for several weeks.
All things said, the projects LOOK nice, but there are a lot of flaws with it. I cannot recommend this company. Learnings: ask for detailed drawings so you're on the same page with your contractor and insist on seeing all products before anything is installed. read more