Dr. Patel was amazing. She was called urgently to the hospital to take care of man that was bleeding in the ER, yet cam back to the clinic to see me after she had saved his life, and I was only delayed 30 minutes, She even apologized for the delay, My procedure went perfectly and I had no pain or bleeding afterward. Dr Patel sent me my results quickly and they were fully explained. Thank you Dr. Patel! read more

Saw Dr. Goldklang prior years and thought he was excellent. Needed another procedure and saw him in the office. Personable and thorough in his assessment. However, he was booked and so the procedure was done by Dr. Patel. The day of procedure, while I was wheeled in the room, she was on her phone and didn't bother to acknowledge me the entire time or explain anything. Was extremely rude. I told her what the prior reports had said (prior CT scan from hospital). She said the report didn't specify anything. She only gave it a cursory look (even Dr. Goldklang acknowledged what the report said and concurred I should have the procedure). But Dr. Patel didn't bother to read the last page and didn't even try to understand my concerns. Afterwards she did not come by to let me know if she found anything. I had to request to see her while in recovery. While I think Dr. Goldklang was great, I found Dr. Patel rude and dismissive and would never see her again. read more

Beware. Had an appointment scheduled today 5/30 when I arrive to the appointment the front desk staff tell me I missed my appointment on 5/13 and that they had sent me a text on 5/8 to my phone number which I confirmed with them was the correct phone number. Great thing about the iPhone is even deleted text. You can recover within 30 days. They never sent me a text. I would say anybody who is coming to see these G.I. doctors should triple confirm the date when making an appointment. read more

ZERO STARS DO NOT COME HERE! This is the worst treatment I have received in my life. The only nice person in there are the infusion techs and Dr. Whitney. Other than that, they bill me hundreds of dollars and don't give me statements or receipts. More than that, they do not communicate with their patients. I have sent multiple messages into the patient portal and have never once gotten a response to the point my unanswered medical questions became so urgent I was hospitalized. This is literally just the tip of the iceberg in regards to how much of an EPIC FAIL of an office this is. I swear to god my symptoms and inflammation have increased and worsened my condition because of how stressful it is to have anything done or get in contact with anyone. F these guys. read more

I was referred by my GP to this place as other gastroenterologists had appointments too far out. Initial appointment was great, the doctor seemed well versed, answered all of my questions thoroughly and I set up a colonoscopy/endoscopy for a later date. The scheduler here is a bit odd. She has a very condescending tone and when you are trying to explain something on your end she cuts you off and says things like "I've been here a long time, I'm just trying to help you" and seems very flustered. In my opinion, you can't really help someone if you don't listen to what their problem is in the first place. I had to talk to her 2 times and it was the same the second time regarding their patient portal, which needs some serious work. I had my procedure and it went well at the surgery center, everything was good there, hence the 2 stars instead of 1. After the procedure, it seems like they don't really care about you, just want to get you in for the procedures and then relegate you to the back of the line until they can get paid for another procedure. I awaited my results from biopsies, my out patient paperwork said it could take up to 2 weeks. I waited patiently and called after the 2 weeks past and was told my doctor hadn't gotten to it yet. Magically, I got the results 2 hours later with a very brief note. It seems they had forgotten to do it in my opinion. As the info was very brief and didn't answer some of my questions I had in my first consultation I sent a follow up message in their patient portal on 12/17. I waited until today(12/27) and called again and was told she sent it in the portal, but there was nothing in my inbox. Then I was forwarded via email the note from the doctor. I had 2 relatively simple questions, one of which she answered and another she said I needed to make an appointment for. So ridiculous. They are just after money for the appointment. My regular GP will respond(in a timely manner as well) to a simple question without a need for an appointment. I'm literally just going to ask him as I think this is unacceptable. The customer service and care at this establishment is lacking in my opinion. Also, good luck when you call, I've had to wait on the hold when I call the office for 10-15 minutes almost every time. I have not experienced this with any other doctor's office or specialist I have seen. I would not recommend seeing the specialist at this office. I wish I had just went with the first specialist my GP referred me to and waited longer for an appointment. read more

This place in an absolute joke. I waited 3 months for my procedures. It took 2 weeks to get the results, which ended up being just a note that referenced "inflammation". Didn't reference what was tested or what the results are. Messaged through their system, got no real answers. Told them to call me, they had a receptionist with no medical authority call me to set up an appointment to go over my results. She says it will take 6 weeks OR LONGER for a NURSE PRACTITIONER (not even the doctor) to go over my results. I explained that I wanted to know what was tested and what the results were and she goes "I'm not a doctor I can't tell you the results but if it were urgent they would contact you sooner"...ok, so they were negative? "I don't know", "so it doesn't say if it was negative it or positive?"..."I don't understand what you're asking me"...what? I want to know what the test results are...why is this confusing for anyone working at a medical office?? It's absurd to make someone wait 2 freaking months to go over test results. It takes a 5-10 minute phone call for crying out loud. I don't need to wait 2 months and drive 45 minutes to see a nurse practitioner who's going to tell me to take antacids. Why on earth wouldn't the doctor who wrote the note referencing "inflammation" Just make a quick phone call or leave some details in the note? I declined a follow up between the rude receptionist and the lack of information and that will be the last time I go there. read more

Horrible! I should of realized the first time I went there, what these people were about. After several appts. I was supposed to have a procedure in the office today. I have been in horrible pain. Once again, they screwed up (the P.A. told me the appt. would be with the understanding if I hadn't gotten better that the physician in the office would do the procedure, the same day)! Then Dr. Patel was the doctor I saw. She is full of herself and RUDE! She was more concerned about insurance then actually making me feel more comfortable. She lied to my face that she didn't think she could do procedure today because she felt I needed two other exams that would have to be scheduled. Then miraculously 5 hours later, she calls me to say oh yes, I can do that procedure, your insurance will allow me to. I told her, "NO THANK YOU"! What a joke! I wouldn't trust this woman to touch me after what she did today in the office. No compassion or professionalism. Only interested in how much she can bill insurance! I learned my lesson. My body and me deserve much better care! Do your homework and research as to who you choose for a doctor! read more

I requested an appointment in March, and didn't get one until May. They kept giving me conflicting information about what I did and didn't need from my insurance as far as referrals go. They referred me to a Radiologist that didn't take my insurance. Then told me they put in an order for another Radiologist and when I called to set up an appointment, I was told they didn't receive any order. Then I was told by a Coastal employee that I didn't even need a referral for the radiology, which is false. Just a bunch of a runaround with no results. Very dissatisfied and disappointed. read more

October 31, 2024 I had my only appointment with NP Katrina Chambers in Dr. LaJoie's Encinitas office. NP Chambers prescribed a medication for GERD with a follow-up appointment scheduled for 12/2/24. Between 10/31/24 and 12/2/24, this office was unable to effectively communicate with my insurance, my pharmacy and me. I received no medication after numerous calls by me to both the pharmacy and Chambers' office. I DID however get a call from Chambers' office to confirm the 12/2/24 appointment. I explained that as I had not received the medication, there was no need for a follow up. I once again asked for Dr. LaJoie's NP and staff to follow up with pre-authorization needs n pls get me the meds. I received medication after 1 month. As of 1/30/25 I have unsuccessfully tried to communicate via portal and telephone the need for a new pre-authorization and quantity change. I have spoken or communicated with 5 different people in LaJoie's office or via their portal. I've learned most people I had communicated with are no longer at company and I am once again left without medication. I am moving to another doctor and do not recommend this practice as its lack of patient care borderlines on malpractice. read more

I was initially glad that I was able to get a telehealth appointment so quickly with their newest doctor but since then it's been not great. I haven't heard back from them after completing the testing. It's been 10 days. It should take 1-3 days for this test to get back to them with results. So 1 star for communication. First off, there is no mail Box option for their newest GI, so it's impossible to leave a message for him or his medical assistant. When I've called the scheduler, I was hung up on 3 times while trying to transfer my call. They have an app called Klara that they insist you use to schedule except----they don't answer 2/3rds of the questions sent via their app. This is a typical doctor's office where there is hardly any human communication, & lots of wasted time chasing them down and not hearing back. The doctor himself wasn't terrible but haven't heard from him since so I'm not impressed. read more

This place lacks professionalism. The two females in the front were rude. I spoke to my primary physician to not send me there ever.

Dr. DiLauro and the nursing staff were wonderful. Made me feel safe and were genuine in their care. Everything went perfectly. Getting through on the phones is not for the faint of heart. I had the portal so communication was good. I had technical issues because of my HMO which I ended 3/31 because it took 2 months to complete the auth process. A great team of professionals who love their jobs. 10 years to go before the next one. We stopped for donuts on the way home because after the prep a donut is the reward! (Peterson's Donuts) read more

Coastal Gastroenterology - Gastroenterologist Near Me - Encinitas, California

Wasted time prepping for a procedure as new insurance was not cleared. No empathy was shown. Staff also attempted to reschedule me 4 times in two weeks, including the morning of the procedure, causing additional concern. I advise the group to consider prioritizing the patient experience. read more

I had to wait for my first appointment for a month and a half. I came 10 minutes later (8:30) to find out that doctor won't see me today because he's "already running of schedule". I bet if I came on time, they would make me wait and I would be given 3-5 mins maximum. As an option I was suggested to wait one more month. Sounds like they are making me a favor. Not for my money. read more

I had such a lovely experience at this office! No complaints at all the staff are wonderful, the providers are extraordinary and listen to your concerns. First doctors office I have gone to and have felt heard. I think they are not given enough credit on how understaffed they are and yet still manage to give amazing customer service. Overall amazing and wonderful staff. Their new office as well is amazing and well deserved! If you have not gone or see them I highly recommend! read more

ZERO STARS!!! By far the worst office admin I've had to deal with. They don't check their voicemails, leave you on long holds while they "research" and come back on the phone to tell you they will need to call you back and completely ghost you. The doctor requested testing for me 4 months ago and I still haven't been able to get it done because of the admin staff. The people who do my testing told me they sent over an incomplete request - SEVEN times! The best part is the doctor had the audacity to send me a letter in the mail saying they have made "multiple" attempts to contact me via phone because I missed an appointment. I left a voicemail in advance explaining I could no longer attend the appointment and had to cancel. This was left in advance. Maybe if they checked their voicemails they would have known. I would recommend go somewhere else simply because the office is a NIGHTMARE to deal with. Unless you are EXTREMELY patient and can wait 4+ months to get testing done to help figure out how to manage symptoms and pain, etc. I think the office staff needs to remember they are serving customers with medical issues who often need a quick turnaround on requests. Also, I read a response from the place to another review about how medical care settings have been impacted...let me just say I started visits here prior to COVID and there's ALWAYS been issues with the staff. I've just decided enough is enough. read more

Normally, I'd prefer to have an in person appointment but seeing as we are all currently dealing with COVID-19 protocols a video consultation was offered (as is common with pretty much all my medical providers everywhere). It went rather well. I got my questions answered, received clear advice, instruction and orders; know how to handle my issues. Over the years I've been blessed to be seen by Dr LaJoie, NPs Whitney Woodruff and NP Apryl Pidding, (and others) and to interact with the staff who have been kind and caring with me. When I first came to the practice I was ready to tear my hair out. I have a complicated case and did not know where to turn for answers. I'm so thankful they listened and took the time to understand and teach me. I am truly grateful for Coastal Gastroenterology and that I am fortunate enough to be a patient at this practice. read more

I called to schedule an appointment for colonoscopy and was told I had to have consultation first. I had referral from my dr. I was told it had to be a cash pay appointment and I told Gabby that I had insurance I just didn't have card with me but I would call in before appointment with my insurance information. Gabby was rude and short on the call. I called in 2 or 3 days before appointment and said I have an appointment on 10/12 at 3:00 and need to give my insurance information. He took the information and said "see you Thursday." I left work early to drive from Clairemont to Encinitas , arrived at 2:50 and they don't have me on schedule. They tried to say I told Gabby I didn't want to schedule. Total lie, I told Gabby to schedule the appointment and I would call back with insurance information. Staff tried to make it out like it was my fault. The topper is that tis is the 2nd time this happened. I scheduled a phone consultation becaause they still weren't seeing patients due to Covid. Day of appointment I call and say it's 15 minutes after I was scheduled for a call and no one has called me. Their response was, we don't have you in the book. I get when I called Gabby could of been having an off day. I have worked for an ob/gyn office that housed 8 doctors so I get you get busy, stressed, etc but to totally lie and say that I told Gabby I didn't want to schedule is ridiculous. I walked out livid, angry... will never see anyone in this practice. read more

This is absolutely the most incompetent doctor's office I have ever dealt with, and that is saying something. If you try to call them, you sit on hold for 30-45 minutes no matter when you call. It is impossible to get in touch with them for anything, whether a simple question or to schedule an appointment. I have waited less time at the DMV. I had a procedure with them a few months ago and the entire process was a comedy of errors: the office put the insurance codes in wrong so the day before the procedure I was told it had to be canceled. I resecheduled and they then said I needed lab work so I went to the lab and the lab said the GI office never sent over the lab order. So I had to try again a few days later and literally had to print it myself on my home printer because someone named Loretta INSISTED that the lab was wrong and they sent it (they did not). I needed a CT before the procedure and they once again put in the wrong code so the insurance did not approve the CT with contrast so I had to reschedule-- and each of these rescheduled days necessitated taking ANOTHER day off work. Finally, I am all set to go get my procedure and the friday before my monday appointment, the hospital calls me and evidently the GI office also failed to tell me I needed a COVID test 48 hours before my procedure. When I FINALLY get to the hospital and am being prepped for my procedure, they tell me that the doctor is "running behind" and I had to wait-- I kid you not-- FOUR HOURS past my appointment time for a procedure that takes 10 minutes. It is really kind of incredible how this office screwed up literally every single possible step of this process. They could not be worse if they tried. I have dealt with many incompetent doctor's offices before, but this place takes the cake. Literally go to ANY other GI office; this place is a complete nightmare. read more

Met with Dr. LaJoie after stay at hospital. Dr. LaJoie was very pleasant, answered all my questions and was very helpful in going over the issues with my Duodenitis. Everyone else was equally nice and the office was clean and comfortable. I would highly recommend this practice and Dr. LaJoie. read more

I had a terrible experience at this place. I let them know in their survey and they did not contact me. It's like a factory in there. They do not care about you. Avoid! read more

Had a video call with a doctor at this firm. A medical procedure was recommended and was told someone would call to schedule an appointment. When they called there was some confusion about my insurance, so I was told they would call back once they received authorization from the insurance company. After waiting nearly two weeks I called to check the status of the approval. Good lord...when the person answered the phone it sounded like I was inconveniencing her...very rude and unprofessional. The person sounded older...maybe she should retire so a different person with a better attitude and personality can take over. read more

Dr Singh was recommended to me and unfortunately my visit with him was disappointing. I found him to be somewhat rude and would assume a physician with a supposed functional medicine practice base would be more compassionate. Of course runs late as most do, but I made it clear I needed to leave at a certain point so my visit was cut short. The little things like when meeting a new patient it's nice to say who you are and maybe shake your hand and have eye contact. That annoyed me on a professional level. The MA was great. The front office staff "ok". Honestly not worth the drive if you're coming from far away. read more

I have been a very satisfied patient of Dr. Robert Goldklang's for 20 years. It seems that understaffing is a problem that many medical offices are experiencing as are many types of businesses right now. However, I want to acknowledge the Dr's medical assistant Sam for being there for me and going above and beyond to help me. She is professional, knowledgeable and caring. Whitney is the office PA who I've seen for many years as well and she always responds promptly to my questions and guides me with the same professionalism and care one would hope for. I wouldn't want anyone else taking care of me. read more

I have never experienced poorer customer service in trying to get a referred test from my primary care doctor. Zero listening skills, zero assistance, rudeness from whoever returned call. While I think the doctors are good, I will never go here again. read more

2/2/23 (after waiting 6 weeks) I spoke with Dr. DiLauro stated I believed I had rectal prolapse as I saw it and I felt 6 months pregnant and no matter what, even after using every laxative I could get my hands on I could not use the restroom, I was nauseated, lethargic and in pain. The Doctor told me it might be my pelvic floor and completely shut me down when I told him I think I had a blockage because not only did I see it, I felt it. It was terrifying . He basically ignored me and said he was going to get an approval for a colonoscopy. That it was not urgent and was up to me. I'm thinking, "not urgent" Umm I just told you that I haven't used the restroom in a month- like nothing! He prescribed Linzess and told me to drink Miralax . I said what if it doesn't work, I had tried EVERYTHING. He said, "It will." then proceeded to send me on my way without any physical examination whatsoever. 3/13 I continued to be in massive discomfort, unable to use the restroom. I informed the doctor, so he upped my Linzess dosage after telling him how ill it made me and he prescribed a massive jug of laxative that tasted like a mixture of ocean water and sewage. I had to drink 8 oz every ten (10) min along with an enema that took all day- which I wouldn't have cared if it actually worked! 3/21/23 It wasn't until EIGHT DAYS later and after sending several messages to the other staff members that I was finally told to go to the ER. The doctor chimed in MUCH later to concur with his staff. 3/22/23 After TEN (10) hours of waiting in the ER, long story short, after telling my story and having to start from scratch every time a new nurse, NP or Doc came to see me, all of them with different opinions on my problem, of course. They wanted to give me a huge enema I told them it wouldnt work and they did not believe me. In the end I took to prove I had a very serious problem. They continued to run tests While running multiple other tests. They could see tha I was literally full of "sh*t and the look of horror on their faces when those huge enemas did absolutely NOTHING. Well, they mmediately admitted and I had to drink THREE more jugs of Go Litely aka sewage water, THREE. That morning they took me down for the colonoscopy. When the NP was trying to put me to sleep the meds felt like battery acid in my arm. I cried in pain and I have a high pain threshold. She felt my arm and said, "it's hot. Oh, honey it's not even in your vein." Because of all of these delays. A MONTH on Dr. DiLauro and Coastal Gastroenterology end the referral they promised they sent to UCSD as "urgent" and then another TEN (10) day delay before replying to me when I told Coastal Gastroenterology that UCSD had not received the fax. They had the audacity to put the blame on UCSD saying their fax wasn't working right and they were "finally" able to get ahold of them and then acting like a hero saying don't worry I made sure they know you have been waiting a long time and this is urgent. When I talked to UCSD, (Which btw they answer right away when you call- every time, so 10 days is a blatant lie), the broken fax was a lie and they told me Coastal Gastro DID not put it in as "urgent." She read it to me on the phone-They fully discredit Coastal Gastro's statement. Because of Coastal Gastroenterology and Dr. DiLauro "delays" I'm being told I can't see a doctor until JUNE FIFTH. Dilauro's response: Hi Kelly, I apologize there has been frustration in obtaining a consultation at UCSD. ​ ​We have faed all of the essential information and the UCSD MD triage team has been able to get you an appointment June 5th. Unfortunately, I have no control of their scheduling process and furthermore, it is the only location that accepts your type of insurance. ​ ​​ ​ Dr. DiLauro He straight up lies or he does not take the time to discuss important matters with his staff. UCSD is not to blame. I was told by USCD that nothing was ever sent a month ago as promised. The fax only came in after a half dozen emails from myself and 10 additional days of waiting before Coastal called them, once again throwing UCSD under the bus. Wrong. I had been in touch with UCSD and knew the real story. Furthermore, UCSD was horrified when I told them what was going on. That;s when she read me the fax that magically had JUSTcome in...there was no "urgent" on it. The UCSD staff member was incredibly warm and felt horrible about the treatment I received from Coastal and Dr. DiLauro. When I shared this with Dr. Dilauro, after begging him to make this right- His response was, "Thank you for your feedback." Wow, are you kidding me? More of the timeline: 4/29 DiLauro stated I had been referred to UCSD as "urgent." 5/3 I was told again that the "urgent" referral had been sent. I called to ask because UCSD had not received it. 4/15/24 I was still waiting for this fax to go through (I still had not been able to use the restroom since my nightmare of a hospital experience... read more

WOW I was going to give them the benefit of a doubt after reading the reviews but THEY ARE TRUE! The office staff are totally incompetent, rude and it is so true about being on hold forever. I am going to call my doctor to get the procedure done elsewhere. This is ridiculous. Also THEY ask you to wear a mask yet they wear theirs hanging off one ear or under their chin. read more

I can't say enough good things about this practice. Having had ongoing digestive problems all contact with this practice has been exemplary. Getting an appointment on a timely basis is important and this practice is spot on. The staff is wonderful and kudos to Dr La Joie. She is a wonderful listener and takes the time to listen. I highly recommend Coastal Gastroenterology for the best care. read more

I've had a really good experience working with Dr. LaJoie at Coastal Gastroenterology. She is an excellent communicator, is professional, and listens to her patients. I think that really helps to properly diagnose and to proceed with the most accurate testing. I received both an endoscopy as well as a breath test which ultimately led to me to a full recovery after the proper treatment. Thank you Dr. LaJoie! read more

Front desk receptionist couldn't be any more short and rude with you on the phone. Interrupts/hangs up before you can even ask a question, extremely unhelpful and not appreciated. read more

These guys crushed it. Showed up for my first ever colonoscopy at 8:45 and was out the door by 10:15...REALLY. Everybody was awesome from front desk to nurses to docs. Will be back when in need. read more

This doctors office has the worse staff ever. They really like customer service skills. The dr I see is ok but if you have a question don't expect an answer soon. I needed pain pills called on a Wednesday and did not hear back til Tuesday. They are horrible with referrals. Don't consider this office if you have serious health concerns that need immediate attention, because you will not get it, unless you call them every day. read more

Update - Even in my original review, I shared that I had spent, actually OVER-spent to a total of close to $2500 as a cash pay patient. I stated that I felt discriminated against, being a non-insured patient. Both in treatment and more importantly in financial treatment. I shared that my symptoms have not improved. I have never seen the doctor. I was surprised to get a call from the office after posting the review. When I listened to the voicemail, well... it's just telling. I am a patient. I am cash pay. I needed results, AND I needed a refund in the amount that I was over-charged. During the voicemail, my care, results, treatment, lack of follow up were not mentioned. Only a message disputing the amount I paid. I shared on 2 voicemails, an office visit, a yelp review, that I paid $500 cash to the center, and then, my card was charged for the entire amount, on top of the payment. It's very difficult to understand, and hard to believe. read more

I had a wonderful experience with Dr LaJoie and her staff. The staff gave very clear and understandable instructions prior to the procedure. The day of the procedure The nursing staff was very nice and helpful. Dr LaJoie was helpful, informative, professional and kind. I would definitely recommend Dr LaJoie. read more

So disappointed with my experience with Dr LaJoie and her staff. They were unable to complete a procedure I had prepared 3 days for and then barely gave enough information to let me know why. Standard answers were given and you would expect to see your doctor afterwards or at least speak with her and I got nothing. She definitely doesn't understand customer service and she's a doctor. They kept citing that the medication I received caused amnesia even when I asked totally new questions that my husband didn't get answers to either. Find a better center with someone who cares about your health and doesn't treat you like an idiot read more

Dr. LaJoie is amazing -- she's smart, can expertly manage difficult cases, and performs endoscopies without discomfort or even you remembering the procedure. I discovered that Dr. LaJoie can handle rare diseases, learning quickly, asking the right questions, and making sound decisions in concert with the patient. She makes patients feel valued, listened to, and remembers previous appts. with you and the details. I would highly recommend Dr. LaJoie as a GI physician, as well as for any upper or lower endoscopies you need. Despite sometimes having to discuss uncomfortable subjects, Dr. LaJoie puts patients as ease. I even looked forward to follow-on appts. with her. I highly recommend Dr. LaJoie -- she's certainly better than a number of previous GI docs that I've seen and I would return to see her whenever necessary. read more

I NEVER give a bad review but I have struggling with this clinic for months! They have the worse staff when comes to communication and they are extremely rude. I never had a bad experience in any place as I did with this one, in every single aspect: from dealing with my insurance, not communicating about my insurance being approved ( making waiting for months and having it expired ) .. I have been SO MUCH on the phone with them to "fix" their mess that my boyfriend jokes that he memorized their phone computer waiting music and also EVERY single appointment I had, they were late 40 minutes at least. I never got late before but today I got stuck in traffic for an hour and got late for 15 minutes ( and i called in the way) . They told me to wait for almost 2 hours because I would been seen at that time. When I come back for the time they told me ,they said they need to reschedule me ( bc guess what, they were behind again) but rudely tells me I was late 2 hours ago... I was late 15 minutes while they are always late at least 40min. The worse of all is that I booked this appointment because is an EMERGENCY that I am waiting to be seen for a week as the medication I am taking that the doctor prescribed me, is making me have blood in my stool and strong pain on my stomach , what is a serious adverse effects.. For being an antibiotic I dont want stop taking without talking to a doctor, that I will see in another week. Worse medical place ever! read more

Dr. La Joie is great! I found her very professional, serious and having really good bed side manners. She performed an endoscopy on me and it went perfect. I had lots of questions after I left her office before scheduling the endoscopy and it was very easy to communicate with her through the patient portal. I would highly recommend Dr. LaJoie and her staff at the endoscopy center. A big shout out to Laurel, my pre op nurse who was fantastic!! read more

the people that are answering the phones are useless explain to them what pain and suffering you're going through and they disconnect you and then you have to wait for another 5 minutes to talk to somebody again when you call back the worst answering service are people answering the phone ever I would not ever recommend this place if you have to deal with these people answering the phones are useless and worthless people when it comes to this business have no empathy what's whatsoever when anybody is going through if you're a veteran avoid dealing with the people answering the phone see if you can get somebody to call you I'm still on the phone waiting after 10 minutes read more

I turned 50 last year and my doctor recommended I get a colonoscopy. At least I didn't get the bend over with a rubber glove LOL. My doctor referred me to Coastal. Experience was painless, all the staff and the doc were super positive as made the experience as good as can be. Sedative put me under and woke up 45 minutes later in recovery room area with a nurse immediately there to give me results. Highly recommend when the time comes. read more