Worst experience!!!!
Would give zero stars. We travel to the area 3-4 times a year. We love the Carlsbad and Encinitas area. Went into the shop and I received an emergency call from a renter that I had to take. I tried on a felt hat while one the phone and was going to buy it. My attention was on the caller and my autistic son and family who was with me. My autistic son picked up a felt hat he wanted and I was going to buy that for him as well. It was too small. I asked the person working there if she had another larger one and she said where did he get it? Everything I have Is out. I said I don't know where he got it from. They had literally hundreds of hats all in an area. I found the hat on my own and went to buy the 2 hats. The lady said it's final sale, I said that's ok we aren't from the area and won't be returning it. My son loved it. She begun to ring me, I walked 2 steps away picked up a pair of pants I wanted and put them at the wrap to buy it too. In that time she took another customer in front of me. I then waited to be wrung up again and she again said do you want to try them (pants) on, it's final sale. I said no. She said well most people want to try them on, and went on to say how I was rude to her by not answering her when she greeted me??? Really ????
if you were thinking about anyone other than your self and you would of her my conversation. A women with small children renting my home was out and someone stole her wallet, all her cash and credit cards. She was alone without her husband who was traveling on business. I'm on vacation, in another state, traveling and by phone trying to help my guest figure it out. I was consoling her!!!
Shop owner its not about you!!!
And my son with Autism wanted that hat, I could care less about my hat. You made a scene and upset him. Thank you, he did not need that from you. I'd like to believe this was not you being disclusive , but I have never had this treatment before. My son didn't know where he picked it up and I was focused on him not you! She said she was the owner, I was rude to her and didn't answer her. I don't work for you!! Do I look like I work for you???Why are you so concerned that I will return items that I am buying? Why are you so concerned that I didn't hear you greet me. My whole family was in the store, did you not think we were together? Did I not look like a typical customer of yours? Are you qualifying me? She asked me to leave when I said no I don't need to try the pants on. They were palazzo pants!! Seriously?? Oh my goodness they will fit. She clearly didn't want to help me find the hat for my son, said "everything is out", and then put another person in front of us when she had already started wringing us up. When I said I didn't need to try them on it's ok it's final sale. Then she said "you can leave"' !
My som looked at me so confused. I believe he thought he was in trouble!!'
have never had anyone be so rude to me at a business in my life.
Don't worry owner, I won't be returning anything? or buying anything from your store. Horrible experience. Do better. read more