I love this Petsmart!!! The groomer named Julia is excellent, she goes above and beyond, gave my…read moredog a lovely cut! The staff are very accommodating. Thank you!!

We had a pretty bad experience with the grooming salon and we've really noticed a difference in the…read moreservice since some recent staff turnover. We dropped our pooch off for a bath and brush and nail clip, which usually takes 2.5 - 3 hours (but they often finish in about 1.5 - 2 hours), and never got any phone call about him being ready for pickup. After about 3.5 hours, we decided to go back to the store and find out what's going on. It turns out that while all that time passed, the salon employee (AC) completed the bath and brush, but not the nails. In fact, the staff in the salon couldn't get ahold of AC to find out what was going on/where he was. This really concerned me...was our dog OK? Did something happen while we were gone? The nail clip and grind ended up being completed by a female employee who was very nice. We talked to the assistant store manager, Steve, and he was really nice to deal with and was extremely apologetic about the whole ordeal. He was totally confused about everything, even to the point of being worried about his employee. He even gave us a discount on our services and basically let doggo go to town on the bowl of treats at the register. ;) I know we'll be back here because it's close to home, we've never had problems like this, and the staff here really seem to like our dog. But I will not be booking future grooming sessions with AC.

This is our go-to Petsmart and the nearest to our home. This location also has a Banfield pet…read morehospital, and that's a particularly good thing if you have a Banfield annual health maintenance plan for your pet as my son does for his dog. We usually only come to a Petsmart to get dog food for the dog's occasional visits to our home. Our last visit here though did involve picking up some starter feeder fish (29 cents per fish, and they are used as food for bigger fish if not sold) for the kiddos as their first pets and the friendly staffer here was helpful and a fun guy. The grand-darlings were given full responsibility for daily feeding and weekly water changing and they did ok I guess, as those fish lasted a week. They are on their second batch of slightly bigger fish, and they're still alive after a month or so, so they are improving their pet owning skills. Thank you Petsmart for adequately meeting our pet needs.

I scheduled a nail and paw pad trim with a groomer I usually see here - I will not name her. I…read morearrived right on time at 1 pm today. I arrived, and the other employee who was very kind checked me in. I asked if it's with the groomer to confirm. And he said "no it's with me today." I responded "oh I thought I booked with ____." The groomer heard me say this, and I didn't realize she was at the back of the room grooming another dog as i said that, but she spoke with an attitude "it's fine I'll do it." And then she muttered something unpleasant under her breath, complained, and left the room. I just took my dog and left. I am very disappointed and upset. Even in prior visits when I scheduled appointments with specific groomers, my dog came back not looking good at all. So, it makes me confident that they never give you the groomer who you specifically schedule with. That is not fair. In my prior visits too they would also cut my dog somehow. Probably because they just gave him to new groomers who are not as experienced. I already learned how to groom him myself because of how awful the grooming department is here, but I have a hard time with his nails and paw pads. I cannot emphasize my frustration enough.

Eun is the groomer that initially was great and has subsequently done poorly 3/5 total times I've…read morebrought Mochi into this PetSmart. The grooming sessions have been rushed and always like they were done last minute and so sloppy. Today I brought him on the dot for his 2:30pm appt and he was taken in back at 2:45pm. The drop off seemed reassuringly thorough because it was supervised by Alex the store general manager and we spent 15m selecting the length and my requests. He stated that Eun was fast and Mochi would be done about 4:30pm. I returned at 4:30pm and was told they needed another 30m. He wasn't done until 5:45pm. He was trimmed by a razor, but none of my requests were fulfilled. His legs were not stove piped (see the summer lawn pics) and his ears were too short and uneven, s well as prts of his jawline, the face was sloppy and uneven, and WORST of all his private were nicked. If I had noticed that in-store, I would have gone off. As it was I was beyond furious and needed to compose myself. Look at the pic of his poor penis. JFC what the hell.

Excellent location. Staff is very kind , and Pet Grooming did a Great job with helping me trim my…read moreSwiss Shepherd's nails. He is very sensitive and a drama Queen and not once did I hear him cry! Nicolette was excellent. The entire staff is very kind and informative: . Highly recommend this location anything pet related and Grooming ! I'd like to give 10 stars!

As I was visiting my Dad in Libertyville, I decided to take my Golden Retriever to the grooming…read moresalon to get a pawdicure as she was in need. The folks at this location are very professional, friendly and did an awesome job on my dogs Grinchy toes!! lol A great group of groomers. Great location!! A+

We are good with the animals. They do a good job. Great items wonderful s salon for petsread more

Large, clean store with a friendly staff and average prices. Good selection. Pet approved.read more

My husband and I LOVE this PetSmart! We got our sweet Noodle at the end of September, and booked…read moreher for their puppy training class right as she was vaccinated & ready! Julia was an awesome trainer and we really loved getting to work with her! In addition, we also love having Vanessa groom Noodle. She works so well with her and we are always happy to pick up our sweet & pretty smelling puppy! Also, don't forget to join the rewards system! You get some really good discounts and rewards!

Picked up my online order here. There is a shelf on the back side by the cashier and you scan a qr…read morecode to get assistance. Cashier was just right behind me though and she assisted me ;) lots of items on sale this day I came.

Terribly rude staff! Been to this location several times. Most recently while shopping in the avian…read moresection, I wanted to ask a young lady a question and she said to me sharply, "I'm helping someone else right now!" and turned and walked of, without even saying she would either help me or offer to find another worker who could. I'll save myself the gas money and shop online with another company going forward.

Came here to pick up an online order. I like that there is a certain chi to this store. I was kind…read moreof led to the area where you fall in line to pay for the register. I did that amd when I got to the cashier, said that I was picking up an online order and provided my name. My order came in a paper bag! Not plastic. Smooth transaction.

Do not go here. They overprice items and charge full taxes on the regular price of items when you…read moreuse a coupon. Some of the staff are great but management is poor in their customer service and insist on being right if you question their pricing, numerous taxes and price matching. Seems illegal to tax on an item at full price when you paid a discounted price used w a coupon.

This place is awesome! I came here to find some things for my dog's birthday and stumbled upon many…read morenice things for him! I absolutely loved the variety of items they have for dogs and other animals. They even had some spacious areas for dog washing and grooming. I thought the Appreciation Station they had was very cute as well. This would honestly be such a regular place for me to visit if I still lived in the area.

The staff here are super nice. They're very helpful and accommodating and know the products that…read morethey sell. Their price are fair as well. Have had nothing but great experience shopping for my dog here. Highly recommended!!

Everyone there was great, and Dr Weller did a great diagnosis on our Golden Retriever's ear…read moreinfection and treatment. I didn't realize EVS was located inside of PetSmart but we will be bypassing our normal veterinarian (who couldn't see our Golden for 4 days) on many of our dog's issues going forward. We were a walk-in but were quickly brought in and evaluated. Their technology is superb. Couldn't be happier and happy to encourage everyone with traditional veterinarian relationships to consider EVS as a great alternative.

My experience with EVS Pet Urgent Care in Northbrook was wonderful. I was of course apprehensive,…read morewith a sick cat and an unknown vet. Dr. Jordana was everything I could have hoped for. Sensitive to my cat, and to me. Kind, caring, and very thorough and skillful. Also high praise to her assistant, whose name I don't recall, but who was wonderful with my cat, giving him a calming environment and special attention to give him comfort. And, my cat is now doing great. Thanks!

We've tried a LOT of groomers for my very sweet Labradoodle Tilly. We had a lot of bad experiences…read morebefore finding Barks and Bows. My poor pup has had her ears all nicked up at other grooming places, she even had diarrhea for days after going to another. With Barks and Bows, there has never been a problem, I feel like the owner really listens to how I want Tilly groomed, and takes the time to do the job right. She comes out super clean and adorable with a seasonal bandana on. My dog also loves that the owner doesn't put her in a cage while she's waiting for me to pick her up. I highly recommend Barks and Bows.

If I could give a 0 review I would. My sisters Puppy had his nails trimmed today. They failed to…read moremention that he was bleeding when we picked him up. He bleed all over both of us and the car and was still bleeding 11/2hour later. Have been a customer for 2 years. My sister returned after dro him off . with blood on her shirt. They told her he did not leave that way and refused to refund the charge and the tip.