The Veterinary Specialty Center ("VSC") is amazing and I highly recommend them. They definitely…read moresaved our dog's life. The Critical Care Team is phenomenal, including Doctors Vietti, Montaque and Sharpe and their amazing group of nurses Barb, Jamie, Megan, Brittney, Brit and others. We brought our dog in while having significant respiratory distress. They tried to get him to breathe on his own by using High-Flow Oxygen, with no success, and had to put him on a Ventilator. Our dog was able to breathe in oxygen but was unable to exhale the carbon dioxide as it was getting trapped in his lungs. After numerous tests, they determined that he had Eosinophilic Bronchopneumopathy (EBP), a respiratory condition that was attacking his lungs, causing inflammation and an excessive amount of secretion build-up. Because of the inflammation, the secretion build-up was partly blocking his airwaves, preventing him from being able to expel the CO2, which is very toxic and dangerous. Although they were familiar with the EBP, they never saw an instance in which it impacted a causing the airways to get blocked. Long story short they did an amazing job identifying a very unique situation and saving our dog's life. They provided great care during the week our dog was at VSC and communicated very well throughout the process. Not many dogs make it off a ventilator once they are put on one; we were one of the lucky ones. I would never go anywhere else if my dog was critically ill.

With how quickly things can take a turn in the blink of an eye, we were so fortunate to have a 24/7…read morespecialty center so close to home. Last week we had a major scare and were transferred over to VSC from VEG, and upon our arrival they were already expecting us and were able to take our pup in and get her situated since she was in so much pain. Once we were in the room they walked us through best case scenario, and worst case scenario. To admit, they require the deposit for the minimum amount. The staff made sure to explain and present our options after evaluating the severity of our girl. We were able to walk out knowing what will and could happen. Before we left we were taken to the back to see our girl, and were offered visiting hours and the ability to call and check in with updates at anytime. The nurses were so nice and treated our girl so well that when it came time for us to say good night or bye for now she walked off without hesitation knowing they were going to take care of her. We've been in and out for a few different reasons since this trying to figure out the right dosing to help our girl heal, and to keep her comfortable and healthy. We were able to call in the middle of the it with questions and if we should bring her in or if there was something we could do at home to keep her comfortable. Each time we came in we were welcomed, headed and taken care of. We worked with a few different doctors over the course of the last week and were really glad to see how much attention and care they put into each pet and our girl. Overall, we had a pleasant experience. You never know what could happen until it does. They will talk through all the possibilities and give you your choices. You'll never have to feel silly about deciding what's best for you and your family.

As a pet parents, we've brought our dogs to BluePearl for emergencies and they've always been…read moretreated with care. Most recently, my oldest had a tumor removed with Dr. Wilson. Dr.Wilson and his surgery team were absolutely wonderful. Everyone was kind, patient, and made sure my dog was comfortable every step of the way. You can tell they really love their jobs. It was very reasonable priced from the consultation, wound care, and follow up appointments; the estimate was as precise as they could have gotten. All that being said, the front desk can come off a little short or rushed, especially if you're not used to their process or what they expect you to know. Once you get passed the learning stage (different than a doctors office for humans) they truly are kind people. Where things fell short for me was with the oncology department. The experience felt impersonal, and the final bill didn't match the original estimated quote despite my dog having the basic surgery with no extra add ins or assistance. Labs were drawn without asking us (charged triple our local vet would have charged) and we were charged for an X-ray that wasn't done, which came across as money-driven, intentional or not. We did get compensated for the X-ray. Overall, I'd definitely recommend BluePearl of Northbrook for emergencies and for the General Surgery department, Dr. Wilson and his team are amazing! I'd look elsewhere for oncology care based on our experience.

This pet hospital, in my opinion, seems to care more about money than about the well-being of…read moreanimals. I went in for a tumor removal consultation, but the vet who saw my dog was unhelpful and simply repeated information I had already received from my regular veterinarian. Before even discussing treatment options, they insisted on $5,400 worth of tests -- and then informed me that the vet doesn't perform surgery anyway. I ended up paying $240 just to receive an estimate for tests, with no actual help provided. To make matters worse, my dog was bleeding from a skin tag he had scratched. When I asked if they could cauterize or treat it to stop the bleeding, the assistant told me, "We don't do that here," and the vet just applied gauze and pressure -- the same basic care I had already done at home. By the time I got to my car, my dog was bleeding again. I had to take him to another hospital that actually cared enough to help. Sadly, this place showed no compassion or urgency when my pet needed it most.

As of 9/18/2024, when I called the 224 number, I got a recording that states they are no longer…read moreaccepting "any new clients." So unless you've used their services before, you are out of luck. I was calling about end of life services for my pet because NorthShore had the best price (other places Yelpers recommend are 2 to 3 times higher). Now we'll have to go with Anti-Cruelty or VEG, which means a car ride for our canine companion, which we were hoping to avoid.

Very happy with this service and the Dr. and nurse that came to give Rosie her check up and shots.read more

The people are wonderful to use for your pets! They care about your pets and know what the are…read moredoing! Located in Libertyville!

I rarely write Yelp reviews, but I felt compelled to share because this office is truly…read moreoutstanding! I've been here three times in the past six months, and every visit has been a positive experience. The staff and doctors are incredibly friendly, caring, and respectful--they never make you feel belittled. That might sound small, but after a negative experience at another animal hospital nearby, it really stood out to me. Visiting an urgent clinic for a pet can be so stressful, but the environment here is welcoming, calming, and reassuring. It makes such a difference when you know your pet is in good hands. I honestly wouldn't take my pets anywhere else for urgent care needs.

My dog got skunked the other night and ran into our house scared. It was an absolute disaster that…read moreleft our home reeking of skunk and our dog stinky and traumatized. I frantically posted in a neighborhood group for recommendations and a couple comments told me to contact SkunkMasters. I am so serious that it was the best decision we made in trying to get our home and pup back to normal. David and I spoke that morning, and within 2 hours we were driving to him so he could help us deskunk our dog. He was so amazing with our pup, who was nervous about everything going on, and he had a very empathetic approach to assessing her and applying treatment. David is so incredibly knowledgeable about skunk odor removal and he even offers a home kit with instructions to get the smell out of our house. We had been relying on home remedies (aka vinegar) to help with the smell, but the drastic improvement in our home after only a couple hours of using SkunkMasters' kit was almost unbelievable it was so good. I truly can't recommend SkunkMasters enough. I was so close to spending $800+ to have an odor removal company come clean my house, and SkunkMasters was able to solve it quickly, easily, and more affordably--all with products that are non-toxic and fragrance free.

Our husky was sprayed and David made the trip to Arlington Heights at midnight. He was professional…read moreand thorough. He also saw us a few days later to clean off any remaining odors. Great experience. Highly recommend.

We had a pretty bad experience with the grooming salon and we've really noticed a difference in the…read moreservice since some recent staff turnover. We dropped our pooch off for a bath and brush and nail clip, which usually takes 2.5 - 3 hours (but they often finish in about 1.5 - 2 hours), and never got any phone call about him being ready for pickup. After about 3.5 hours, we decided to go back to the store and find out what's going on. It turns out that while all that time passed, the salon employee (AC) completed the bath and brush, but not the nails. In fact, the staff in the salon couldn't get ahold of AC to find out what was going on/where he was. This really concerned me...was our dog OK? Did something happen while we were gone? The nail clip and grind ended up being completed by a female employee who was very nice. We talked to the assistant store manager, Steve, and he was really nice to deal with and was extremely apologetic about the whole ordeal. He was totally confused about everything, even to the point of being worried about his employee. He even gave us a discount on our services and basically let doggo go to town on the bowl of treats at the register. ;) I know we'll be back here because it's close to home, we've never had problems like this, and the staff here really seem to like our dog. But I will not be booking future grooming sessions with AC.

I needed a few pet supplies so I stopped at this location. This is not my go to location and I…read moreprobably won't go back. It wasn't as clean as the other locations and this didn't have what I needed so I ended up at another location anyways

We love this vet so much we travel 20-25 min just to keep coming here! Like pretty much every dog…read moreour dog hates the vet and gets nervous coming, but everyone is so kind and gentle with her and they're really thorough and explaining everything you need to know. Our dog even has a favorite nail tech that she actually gets excited to see despite the fact that trimming her nails is her least fave part. This location was fully remodeled a few years ago and it is so nice. It feels like it's a large house! It's very clean and there are even mini partitions to keep your dogs separate from each other in the lobby. We trust this vet, and after moving away from Lombard, we had such a bad vet experience somewhere else that we feel that this is the best vet in the area and will continue on coming here, even if it comes with more of a drive for us.

This Friday my husband and I took our girl Roxy to the Lombard vet to have a consultation with the…read moreRehabilitation team. She has a history of severe arthritis and we wanted to see what we can do to make her comfortable and prolong her quality of life. She is on medication for this but we wanted to see what else we could do. For the moment we got there we were greeted by an assistant and then by Dr. Anders. We did not have to wait at all. We felt very welcome. Dr. Anders was so amazing with Roxy. Roxy can be really shy and become grumbly,but with Dr. Anders she was not shy at all. She warmed up to her fairly quickly. You can tell Dr.Andres loves what she does by the way she treats us and Roxy. She was so patient with Roxy throughout the whole process. She was also able to do a thorough exam with without pushing Roxy and make her apprehensive. With this consultation, we learned a lot of information about Roxy's such as her favoring one leg over the other, indicating a potential imbalance or discomfort. At the end of it all we were able to set up some sessions for therapy for Roxy. And we got information on some at home therapy we can do. Im so glad we have another way to help Roxy! I'm excited to see what the next month brings. I'm even more happy know that Roxy we treat with the utmost care at this visit!! Thank you!!

Chris has taken care of our cats Molly and Murray for about 3 years now and we couldn't be more…read morepleased. Prior to the first visit to take care of them, Molly was diagnosed as diabetic and needed insulin twice a day. I immediately contacted Chris and he said it was not a problem as he has dealt with the situation in the past. We have used him for a one time visit in the event we were out with friends and we have used him for extended periods of time of up to 9 days. He is quite dependable and accommodating! We highly recommend him if you need a pet sitter!

After multiple attempts to get a consult on walking my dogs, I gave up trying to hand this company…read moremy business. In Chicago, I enjoyed a great dog walking service but a move to Evanston turned a simple service search into an effort ferreting out the pretenders from the contenders. Hard to imagine any service that is challenged to handle inquiries in a timely manner. Perhaps it walks better than it does business development. Of course, I will never know.

If there was a negative star option, I would have used that…read morerating. If you love your pet, do NOT let them near this facility. We boarded our healthy but elderly dog for a week at this facility. We boarded her here before without incident and always informed the handlers about her chronic conditions, but not life threatening conditions (bronchitis, arthritis and partial deafness). Before the week was over and on Christmas day (the day before we were due to pick her up) we received a text message (because why would anyone pick up the phone these days) informing us that our dog had diarrhea and had literally soiled all over herself. We asked whether we could pick her up right away in response to their text but were told that we should wait a couple of hours. After we brought her home our dog vomited several large rubber bands and bile and started shaking uncontrollably, followed by more diarrhea. We promptly took her to the emergency vet and spent hours there and many hundreds of dollars in testing, including an ultrasound the following morning, to treat her dehydration and to make sure that our dog had expelled all of the foreign matter from her system. We informed the Dog Stop of these facts and received a "poor dog" text in response, claiming that they were "investigating the matter." No phone call or any offer to make things right by this facility. The negligence of this business and their staff have caused pain and discomfort to our (former therapy) dog who has precious little time left on this Earth. I am outraged and how little concern they have shown for our animal and would never ever let any animal near this facility.

Do NOT send your dogs here. Horrible care First of all they do not answer the phones and I've…read morecalled numerous times. To make this a short story I decided to board them for the weekend to give this place a try as a new for me and my dogs. They were there for two days. On the last day they sent me a text saying "btw your dog has limp" so I get there and tell me he was playing a lot with other dogs. He didn't seem to limp when we left. But as soon as I got home he started to limp again so I decided to check his paws. They had blisters on them!!! They have astroturf and it was like 90 degrees outside. God knows how long my poor dog was out there for burning his poor paws! Never again I'm livid.

The best groomer we've ever had. We have the furriest Golden R. She makes him beautiful!read more

We've tried a LOT of groomers for my very sweet Labradoodle Tilly. We had a lot of bad experiences…read morebefore finding Barks and Bows. My poor pup has had her ears all nicked up at other grooming places, she even had diarrhea for days after going to another. With Barks and Bows, there has never been a problem, I feel like the owner really listens to how I want Tilly groomed, and takes the time to do the job right. She comes out super clean and adorable with a seasonal bandana on. My dog also loves that the owner doesn't put her in a cage while she's waiting for me to pick her up. I highly recommend Barks and Bows.