My wife and I went to the Coach store today in Opryland mall to purchase a new bag. Once she picked out the one she wanted, we were looking for a matching wallet which we couldn't find. We asked an employee, his name was Angel, if they had a matching wallet. He showed us a black wallet that did not have the same Alligator finish as the purse. I asked him if they had a wallet with the same finish pointing to the purse. He said that's the closest we have. I replied, "so the answer is no". I personally didn't think I said anything rude, I just wanted clarification. He then turns to another clerk and says "here you ring them up, he's rude and I don't want to deal with him" and walks away. I have never been treated so unprofessionally in a higher end store in my life. Mind you I own a high-end electronics retailer and if any one of my employees did that, I would've fired them on the spot. I explained this to his manager Heather, who said she would speak with him off the floor and agreed his behavior was unprofessional. It'll probably be a cold day in hell before I purchase anything else from any Coach store as he soured my feelings on the brand and the customer experience I've come to expect at Coach.
Update: after posting this, I decided to read and see if this was isolated and if you take a look at the reviews below this one you'll see there is a clear pattern of rude sales people and unprofessional behavior. I know it's hard to find good employees these days, but there has to be better options. Coach, you are losing a lot of customers and you will continue to lose more as long as you don't address the systemic problem in this store. read more