Sometimes you want to go....where everybody knows your name.
Service.
Simply superb. I have never gone into Coach without being warmly greeted by Amanda & Rachel. My profession is in consumer experience programs and I wouldn't hesitate to hire either of them for their professionalism, expertise, warmth, follow-through and ability to convey and engender a really fun enthusiasm for the products. I was surprised the second time I came in to find that Amanda and Rachel remembered my name, what my preferences were, a story I'd told about my husband (and HIS name too!). Five Coach purses later, I am quite certain I've bought these purses 50% for the purses themselves and 50% for the delightful service experience Amanda and Rachel have provided. I read one negative comment that indicated the writer hadn't been greeted - I'm sure Rachel and Amanda couldn't have been there, because they convey true enjoyment and welcoming to everyone I've witnessed coming in. They make everyone feel special and make buying a purse feel like a truly delightful occasion to be celebrated.
Product.
The purses I've purchased have been fun to own. I have two of the suede purses bought in the fall and when one showed dirt easily, though some stores may have chalked that up to being my problem, Amanda and Rachel insisted on my getting the second, darker purse and provided it at a healthy discount. I hadn't expected them to do that, but they insisted that Coach isn't happy unless it's customers are and they made me feel great about getting a second, then a third, fourth and fifth purse. Now aI might not have much to put IN the purse, but every time I use my purses I feel girly, special and fortunate to have such lovely bags. I just might have to go back in today...what the heck, my husband's at BWW's;-) read more