I used to buy their purses a long time ago but then I fell in with another brand and haven't gone back since. The reason I went in this time was because my regular brand didn't have a leather backpack bag that I wanted in my size but Coach did.
Coach does make good stuff and the sales person I had that day was very nice. Had a coupon Coach mailed to me so I got the backpack I wanted. I was told the hang tag for it would be engraved free and that they would send it out to Easton and it would be back by the end of the week. And that's when things went downhill.
In a nutshell, tag didn't come back as promised. Called several times the next week and was told a different "reason" why it wasn't back including it wasn't even sent to Easton and more which I felt were all very poor excuses and not very professional. Eventually the tag came in and the manager apologized giving me a 'use within a couple weeks' 20% off discount.
If it had been use by the end of the year or even in a few months I might have used it but just come back in a couple weeks after the whole debacle from a mere hang tag? Nope! Not doing that. read more