I this Jos. A. Bank, and spoke with the manager, Adam B. I told him after I had moved to Columbus and unpacked, I found items that I had purchased from Jos. A. Bank that were outside of the standard 90 day return window that no longer fit me and asked him if I could return them in the store. He said sure, as long as I had the receipts. I found probably 15 items that were spread across 10 or 12 different purchases online that did not fit me any longer but all of them still had their tags on them. and in some cases, were still in unopened packaging. I printed off the receipts and brought the items into the store.
The gentleman who first greeted me at the register said he was unable to process returns, so I waited until Adam was available to try to return my items. Adam began the return process on a couple of the items and then started complaining to me about the number of items I was returning and how long it was going to take him to enter them in one by one. I told him all of the items are all still tagged and I printed off all of the receipts like he told me to on the phone. He said yeah, but there are like 15 different items, all on different transactions, and he would have to enter in each one individually. He said this wasn't worth his time and said to expedite the process, he could scan the items and give me the lowest price the items had sold for. I told him that wasn't fair nor acceptable as I had printed off all of the receipts and all I wanted was a store credit or gift card for the value that I paid for each of those items as, after all, he was the one who told me to print off the receipts. He said again this wasn't worth his time (he told me at least twice and perhaps on three different occasions that returning these items wasn't worth his time). I asked him what he was paid to do then (I presume he thinks he is only there to sell, but he didn't answer the question). The store wasn't busy; there was no one else in line behind me and the store had other associates assisting a total of about 3 different customers in the store at that time so I took this to be quite offensive that I wasn't worth his time. If the store was slamming busy and I was hold up the line and making others wait to go through this process, then I would have come back another time to do this. I told him that if he didn't want to return the items for the value that I paid for them that I would take them to another store who would, and they would get my business going forward. He said that was fine. I confirmed with him that he was in fact a store manager and asked for his name. He handed me his business card and I left the mall with all of the items that I had sought to return.
I have been a customer of Jos. A. Bank for at least 5 years. I buy almost all of my dress and casual clothing and accessories from them. Overall, my experiences with the company prior to today have been good. Unfortunately, I rank my experience with Adam B. today at the Polaris store to be among the worst customer service experiences that I have received. If you are looking for men's clothing, I would suggest going to another Jos. A. Bank. If you have to go to this one for some reason, I would suggest asking to be assisted by someone other than Adam. read more
