Disappointing experience and poor communication I expected a…read morebetter experience from Ferguson Home in Seattle, but it's been frustrating from start to finish. Despite being very clear that I would not need my plumbing fixtures until mid-December, I've been hounded to take delivery weeks in advance. I even added more product to my order in attempts to get more time. There's zero flexibility or understanding, even though this was discussed with the sales rep Wil up front. To make matters worse, their communication on appliance purchases has been painfully slow -- a few weeks, to get even basic appointment schedule. I ended up going elsewhere and I am so glad I did. For a company positioned as a premium home supplier, their responsiveness and customer service have been anything but. The showroom is nice and their products are solid, which is why I'm giving two stars instead of one. But the lack of professionalism, pushy delivery policies, and poor follow-through have made me regret choosing them for this project. I'll be looking elsewhere next time.

I stopped by the Seattle 1st Ave showroom location to ask a question about ordering large light…read morebulb replacements. Bud the manager was very helpful and was able to locate 2 of the exact bulbs that I needed. Bud was pleasant and helpful. I definitely would go back to this location for my lighting and plumbing needs.

When we started our bathroom remodel project we had no idea there was such a huge selection of…read morestyles, vendors and quality. Our contractor suggested we go to Ferguson for ideas and guidance. We walked the large showroom and saw a wide range of options. With ideas and questions, we then sat down with Connor, who helped us assemble the list of items we needed. Super helpful, knowledgeable and easy to work with. He knew which valve assemblies were needed for the brand and style we had selected, and made sure our order was complete. Ferguson shipped all items quickly, for free. This turned out to be a very positive part of the entire remodel experience.

Micahl answered all of my questions and was very pleasant and knowledgeable. A real pleasure!read more

Visiting the Port Orchard Ferguson showroom on June 25, 2018 was a terrible customer service…read moreexperience. We are remodeling our master bathroom and it was recommended by our contractor and bath design company that we use Ferguson for our faucets, shower and toilet. When we visited the showroom (we did not have an appointment), a very pleasant and helpful counter person asked Gay Wanner, inside sales, to work with us. Gay appeared to be very irritated to be asked and acted as though we were an imposition. When we asked for help in picking out faucets and a shower, she just told us to go look at the displays and tell her what we liked. When we asked about toilets, she just pointed to a wall and said "there they are". She did not ask any questions or offer any advice. She was very unhelpful. We made some choices and she wrote down our order and said to watch our email for a quote. It has been almost 2 weeks and we have not received any communication from Ferguson. We visited the Koehler showroom in Poulsbo and received excellent service & choices where we made our order and had it filled within a day.

Great customer service. This place is for plumbing contractors. Great for those that are. I suggest…read moreif you want look at the show room you schedule a visit, and include your plumbing contractor. It's not geared for do it your self or handymen.

I work with Ferguson and Erica is an awesome designer! She has so much knowledge and she is very do…read morediligent in getting customers taken care of. She goes above and beyond to take care of her customers and helping the customer get answers and guide them in the right direction as far as material and contractors. If you go to Ferguson ask for Erica! :)

Don't expect a retail experience like Home Depot here. This is a more of a trade distributor where…read more95% of the business is plumbers picking up commercial orders, leaving about 5% for the everyday consumer. If you are in the plumbing or construction industry, it's a fantastic spot for streamlined pre-orders. If you're a DIYer accustomed to the self-service style of Home Depot, it's best to skip this location unless you know 100% what you need down to the exact spec, and you're buying in bulk rather than looking for a single part.

I unfortunately cannot recommend this group in any way, shape or form. They are disorganized,…read moredeceitful, unprofessional and incredibly difficult to work with. We ordered several pieces for a bathroom remodel over a month ago after an incredibly uninspiring visit to the show room where we felt like we were inconveniencing the staff by asking for help and guidance. We selected our elements and purchased them and were told it would be 3 to 5 weeks for some pieces to arrive which aligned with our renovation timeline. Now we are already past that time and we are told it will still be another three weeks for the final elements to arrive in their warehouse, let alone get to our home. I was forced to purchase some pieces elsewhere (which will be at my home less than 8 business days after ordering and now that I did so the delayed pieces havw mysteriously shipped incurring a 25 percent restocking fee. Bear in mind they will wont even arrive at their warehouse for two more weeks and I am expected to pay an additional delivery fee they never disclosed. If you are absolutely desperate to see an honestly small and unimpressive display of a few Kohler pieces by all means feel free to visit this shop but if you are interested in actually having the pieces arrive without a headache or delay, buy them somewhere else. If you have absolutely no other option then definitely work with anyone there except Kim Stranger and certainly take nothing she says as the truth. Look through the rest of the reviews here and other places, it's obvious that this is their default modus operandi and choose somewhere else.

Hit and miss store. They had a good display of toilets and bidets and also some ready bathrooms. I…read morewent here 4 times to lock in bathtub, sink and toilet with bidet. Only one of the times I got good service. Other times it felt like they didn't care to sell anything. Getting parts was hard and they couldn't tell me when I could get them. I went to fergusson on NE 20th st and got better service.

Just mediocre. Do your homework on Sound and whatever contractor they use. Mine wasn't…read moreparticularly skilled or timely and there was zero follow up.

Hi guys!! My name is Edgar. A subcontractor, who has worked with Sound Kitchen And Bath. I had an…read moreamazing experience, looking the quality of work they do. Their team is very skilled. Customer service is above and beyond. Brad is very educated, professional and experienced. If you're interested in hiring a excellent contactor please contact Brad who's the owner of the company. You won't regret it....thanks

Big rave for Janine at Best Plumbing Showroom in Seattle. I went online to find a replacement…read morekitchen faucet head for a 14 year old fixture. It was a discontinued model so no luck. We then talked to Janine at Best where we originally bought the fixture. She went to bat for us with the manufacturer and the replacement head was soon on its way. No charge; covered under the original lifetime warranty. This proves the value of working with small local businesses instead of box stores or Amazon. Thanks, Janine! You're the Best! Pun intended.

We remodeled our master bathroom recently and had the pleasure of working with Patti B at Best…read morePlumbing. She helped us dial in the best cabinets/fixtures to transform our bathroom into a spa like retreat!! We went with Hansgrohe Axor fixtures and cabinetry that reflects our Mission style home. We couldn't be happier with the results, and the stellar service we received from Best Plumbing and Patti!!

I visited the store in Kirkland, WA. Must be relatively new because a carpet store used to be in…read morethe same location. Store is clean and well lit. Three people working the counter when I arrived and taking care of a couple of customers. So I strolled up and down four aisles. One customer remained. One employee disappeared. The other stood staring at a monitor. No acknowledgment that I had been in the store for 10 minutes. So I left. That's the first time the big guy lifted his eyes. If you work retail, customer service entails taking some initiative. Convenient to have a plumbing supply store in town. But if employees want to stare at a monitor instead of offering assistance, then the convenience doesn't matter.

First things first, as someone who has been inside many Ferguson's in 5 different states, this one…read moreis very nice. Smaller yes but very well stocked with a good selection and excellently staffed and super easy parking. Also if you happen to be a woman in the trades and are looking for a great Ferguson to go to-go to this one and ask for Courtney. She was incredibly helpful with my order and very, very knowledgeable and even took the trouble to order my parts out of two separate warehouses so they would arrive at the same time. Definitely a great experience shopping at this location. Will definitely be back.