I decided to write this review, because I want others to be more aware of what to expect when they sign up for Lone Tree Club Palates. Overall, my experience was negative, but I will mention that the club was clean and esthetically appealing. Other than that, I feel like I wasted a lot of money and more importantly my time. I feel disrespected as a customer and the owner is extremely cold.
Location: Great location near the Super Target, but the parking is a nightmare due to the construction (obviously not their fault).
Sign-up/First Impression: I took the free class offered. It was the best class and all other classes went downhill. The sign up was awkward and unorganized. I had to stand behind their desk and look at fine print on a computer monitor as the front desk staff verbally briefed what I was to agree on- which lead to a lot of miscommunication in the end. The sign up process took about 5 minutes and when I later decided this experience was sub par, I learned I had e-signed a 3 month contract and was stuck paying a $100 cancelation fee. I tried to talk to the owner about my experience and that I felt I was not able to read the long fine print on the computer that day and asked her to make an exception regarding the fee, but she was rude and could not have cared less about my time in her studio. She was also offended that I said I was going to write a review, even though I gave her the opportunity to make it right vs me writing a negative review. She declined and hung up on me. As a business owner myself- I value reviews from my customers and aim to build a company for which people want to write about their positive experiences. Clearly, there are no reviews for LT Club Pilates and there is an obvious reason for that.
Classes/Offerings: I was a beginner and needed to take beginner classes and there were few and far between. The times didn't work for my schedule, so be sure to ask for a class schedule before signing up.
Vibe: This is likely the worst thing about this club. Extremely low energy, on the verge of negative. The staff is very aloof and are not trained well.
Instructors: I took 5 classes and each time I was hopeful that the new instructor would be more impressive. The were disconnected and not engaging at all. They were very "hands off", not giving individual instruction and overall not focused on the people in the class. I went as far as to pull two instructors aside and specificaly asked for help with my core (I've had multiple children and my abs are very weak) and they had very little to bring to the table on the topic, nor did they engage more with me during the classes to help improve my workouts. They simply did not seem to care.
I hope this review was helpful. read more