It was my first time to visit Cloverdale Optometric Center in Eastvale this morning Jan 10, 2026 at 10am to set up an appointment. I was met by Miya who was very courteous and very helpful. She answered all the questions I had in the most professional way. She was very knowledgeable. The earliest open appointment was not till Jan 20 which I accepted. However, she put me on the wait list in case someone cancels their appointment. It didn't take 30 minutes after I left and Miya called me to say that someone indeed canceled where she rescheduled me for Monday, the 12th of January. Now if that's not excellent service, I don't know what is. Thank you Miss Miya! You gave me the best customer experience ever! read more

I finally got my contacts. Its a yearly supply so I will be using these and that'll give me ample time to find a new place to give my business to. After calling constantly just for some information, I was told my contacts were expected on the 28th. I forgot about em that day but I didnt receive one phone call from them to update me or let me know theyve come in. I called the 29th and they said my contacts arrived and I can pick them up. Well guess its a good thing my end of the phone was working or I wouldve never known they arrived read more

They are very disorganized. I get there because I received a text letting me know that my glasses were ready. They were not. It is a completely inconsiderate of them not to think of my time, my gas wasted for nothing. They should absolutely make sure everything is in before calling or texting people. read more

I had an eye exam here eight weeks ago and was told my prescription would be emailed to me. Despite five in-person visits and four phone calls, I'm still waiting. The only time they follow up is when they're trying to schedule another exam -- then the calls and texts don't stop. To make matters worse, they damaged my eyeglasses, took them back to replace the frame, and later denied ever receiving them. The experience has been completely unprofessional and, frankly, dishonest. Now I'm left without glasses, out of contact lenses, and still don't have the prescription I already paid for. Avoid this place. They're more focused on upselling than providing actual care or service. read more

Doctor Cheung and staff was amazing. Dr. Cheung took her time to explain contact lens options after providing a thorough examination. Eyes are going bad due to old age, and need special contact lens. She was very professional and personable. I highly recommend this facility. Very friendly staff! read more

Been coming here for several years and the past few years there's been a major decline in service. love the styles of frames they offer but they do not follow up / or are too unorganized to. Every time i tried to follow up i was told something different. I've been waiting for my glasses for over a month, i've called and even visited the facility on Nov 14th where they said they weren't ready for me. i called a week later on NOV 20TH and they said my glasses have been ready since NOV 12TH. it's not right wasting peoples time like this, they had several opportunities to confirm with me or are lying about having contacted me. there should be no reason i was INSIDE THE BUILDING CHECKING UP ON THE 14TH AND TURNED AWAY just to be told they've had them since the 12th. unorganized at MY expense read more

Awesome, been going here for several years. Recently had issue with coatings on lens (not their fault) and Sonia and Marian took care of problem with smiles on their faces. Thank you. read more

I went to them Nov 5 2024. Got glasses by them. Within a year the glasses are completely scratched and it's really hard for me to see through them. I went to cloverdale eye clinic in October 2025 to show them and one of the girls working there said the anti reflective is all scratched up. And it's not possible to clean it. She said the vendor they used was not good and used inferior quality stuff. I told her that I wouldn't want to make my glasses by them again then. She said , now they have changed the vendor so don't worry at all and said If I had come within a year they would help but now they can't. At that point I didn't know that it hadn't been a year. That was incorrect as I had come to them in Oct 2025. I was lied at that point with incorrect information. I checked my records and my last appointment was in Nov 2024 so I called them back. I was promised a call back on Nov 4th 2025 but it didn't happen as they say their phones lines are messed up and they got really busy. On Nov 5th 2025 Miriam called and said they can't do anything. She Judged me that I had not used them properly and Accidental damage is not covered by insurance. Miriam has not even seen what the glasses look like. And what has caused the damage She said we Can't help u at all and you are welcome to go somewhere else I asked to talk to supervisor and she said supervisor has a day off today. And the supervisor can't do anything for me as well. I had always admired Dr.Susan Cheung and thought of her as a great doctor. But unfortunately now will have to take our business somewhere else and she will lose 6 patients of our family but I guess it really doesn't matter to them. read more

Receptionist was very rude and told me I had to come back to reschedule because I didn't have my trials on. I told her that the prescription was not good cause I couldn't see them for reading purposes. My older contacts worked just fine. Not sure if the Dr forgot about my reading prescription. Anyhow, the receptionist still insisted I come back or reschedule me. They are losing a 7+ year customer. read more

My initial complaint started when Miriam did not check in my disabled mother for her appointment and the doctor herself came out four times looking around confused as who was next and by the fourth and final time when she was looking around that's when miriam decided to be like oh well, she ( my mom) was next in pointing to her, so my question is how do you forget to check in a disabled person who was sitting there for over more than an hour and a half Past the appointment time Which delayed her medication intake, causing a whole Parkinson's flareup not only that we were fighting back-and-forth with the the receptionist due to having to suddenly pay out of pocket even though all the years prior the doctor said our insurance was covering it all. This is the first year my mom had to pay out-of-pocket when we were told that we had the option to submit the order and pay when we came in to pick them up. Sonia agreed and confirmed that we were able to go ahead and proceed with the ordering, and she would process it. However, when we went in today to pay, the glasses were not there, a lady tried to tell my mother that she was offered over the phone payment which she was not because I was listening in as I was the one who was calling on her behalf, back-and-forth between the insurance and this company She's diabetic with no glasses. But that same day when two women came in crying over contacts being in the wrong prescription an the other lady who was making a big scene with attitude about her glasses be readjusted taking up the whole time my mom was in there from start to finish got helped right away. we did not cause a scene until now because this is absolutely ridiculous to me. It seems as if they just have an issue with disabled people in general because every single person who has thrown a fit was able and helped right away no issues and accommodated read more

Love their customer service, very knowledgeable and friendly, Sonia and everyone else treated me like family and made my experience very comfortable, thank you read more

I've been a patient of Dr. Susan Cheung for over twenty years, and I can confidently say she is an outstanding optometrist. Her care, professionalism, and expertise have always been top-notch. I also want to give special recognition to Sonia at the front desk--she consistently goes above and beyond to help with appointments and anything else you might need. There have been many times when she's truly saved the day. Dr. Cheung, you have an excellent team, and Sonia is a shining example of the quality care your office provides. Thank you for all the years of exceptional service! Respectfully, The Medina family read more

Sonia is the sweetest!! I went in without an appointment with my son and she was so helpful. she gave great customer service, I'd definitely recommend coming here and asking her for some help. She will deliver!! read more

I have been a loyal customer to Cloverdale Optometric Center for nearly 20 years. Dr. Cheung is an amazing Optometrist. Today, they lost a long time customer due to poor customer service. I called in an attempt to schedule my yearly check up and was poorly serviced by Sonia, who repeatedly put me on hold for well over 10 minutes. When I called to request a call back since I could no longer hold, she rudely stated that I had only been on hold for 3 minutes. When I tried to explain to her that I hung up after 10 minutes and was placed back on hold for another 3 minutes, Sonia boldly stated that I was lying. Instead of making my appointment like I requested, she continued to argue and was defensive about her attitude. She refused to make my appointment and stated that I had to call back later so she could put me on hold again. I was driving out of my way to this place because Dr. Cheung is awesome but I cannot speak the same for Sonia. Once they revamp their clerical, I will consider coming back. read more

I've been going there for over 17 years, Dr.Susan had become more of a friend. They have the latest shoes of glasses, technicians are friendly and service is fast. No waiting. read more

This Cloverdale optometric Center at the Eastvale location is in all probability the worse Optometric office I have ever been to, they don't follow-up with their patients, they tend to lose patients charts and then question the patient's memory about their visit. Once they acknowledged that we were seen by them we had to wait for our glasses over a month. When I asked them why it was taking so long, their response was "what do you expect with the insurance you have". I find this response to be not only degrading but extremely unprofessional. avoid this location if possible! read more

Always amazing experience and all the latest technology for eye examinations. They truly show you the care for your eyes!! Highly Recommend and love the new place! read more

Cloverdale Optometric Center - Optometrists Near Me - Eastvale, California

Cloverdale Optometric Center is the place to go for your optical needs! Dr. S. Cheung is not only professional but passionate about her field in careers which reflects in the service and care she provides to her patients. The staff is a reflection of Dr. Cheung; compassionate, professional and hard working. Keep up that outstanding work Ladies (Nayeli, Sonia, Betza, Kat and Maria)! Don't let the negativity and negative Nancy's customers/reviews get you down. We are human and we all make mistakes and have bad days. Take those bad days as learning opportunities. You ladies keep pushing through and Together with Dr. Cheung continue focused, pushing through the successful path that your Private Practice is and you as Professional Are. Thank you Dr. Cheung & Staff for an amazing 10+ years of service. God Bless You all and your Business! read more

They are friendly, understanding, helpful. Office staff to doctors. We went a week ago and our glasses came in Friday. Fast service. Very workable. Doctor took time to explain some issues having w eyes. Definitely will be returning. Thank you read more

I started going to Dr. Susan when I had first moved to Eastvale as a young teenager and got my first ever pair of glasses from her. I'll be 31 this year, I haven't lived in Eastvale for almost 10 years, yet still go out of my way to come here. She genuinely cares about her patients. She's taken care of myself and others in my family for years, and has always been nothing short of excellent. The rest of the staff here are awesome as well. Everyone I've ever dealt with has been very nice, patient, willing to answer any questions or concerns I've had. Every pair of glasses I've gotten here has lasted me years with no problems at all. Never needed adjustments or fixes, always top quality and made to last. The selection is great. Everything from free (if your insurance covers it) to inexpensive to high end designer frames. Something for every budget. Getting an appointment is never an issue, their availability is usually within a week if not sooner. The exams are thorough. Glasses come back quick and I've never had any problems with them. The equipment and technology they use is always modern and up to date. Everyone here always tries to give you the best experience possible. Shout out to Dr. Susan for her continued excellence over the many years I've been coming here and always treating me and my family like we were your own. It's why I still go out of my way to come here, and will continue to. Also a special shout-out to the sweet young woman (who's name I didn't ask, I should've!) who measured my PD and released my glasses to me today, you're extremely kind. Also you were right, the green does make my eyes pop! read more

Super OVERPRICED Super cute glasses just messy unorganized environment The girls keep you on hold way too long just to get proper services done like they don't put any effort to help just to have you call them back over again to get an answer after days on very Unorganized staff smh read more

Called last minute (on the 30th of Dec) for an appointment for myself and my 2 boys and I was able to get an appointment next day. Everyone was so friendly, I enjoyed my experience there. Prices were affordable and they were very transparent. I also enjoyed that they didn't try to upswell me on things. I asked about different products and was given honest answers. I was told our glasses would be ready in about 2 weeks so we'll see. So far, it was a great experience. read more

Great staff and a wide variety of frames for male/female ! Glasses were ready for pick up in exactly one-week. Highly recommend! read more

I appreciate this place. Great customer service, straight to the point. Not shady about prices. Very friendly. Thanks so much. Bought Versace pairs from them. read more

Didn't seem welcoming, it was chaotic and the ladies were not very helpful in answering my questions. I will just stay at Costco and the VA.

Doctor gave me a total price for my contacts of $150 for 180 supply girl in the desk told me 150 for 90 day supply i ask her to verify that with Doctor. She said NO DOCTOR doesn't know I'm the one who check the prices.. since they moved the to big building business went down office people are super super rude... read more

The customer service isn't that great, there's no one at the front desk to help customers/patients when they walk in. I had order contacts last year in October or November hoping to get them before moving out of state, 3 of my four contacts were ready, I picked them up paid for all the boxes and I was told they'd let me know when the lay box came in but never heard anything. I reached out and there records didn't show this. I came in today because I'm in state for the holidays and they said the did receive all the boxes but can't locate the last box. So I spent $447.50 on 4 boxes and over a year later still haven't received what I paid for. read more

I have been a patient for about 10 years . I highly recommend Dr.Susan Chueng practice . She goes above and beyond for the patient's well being. The staff makes you feel welcomed as you come in the door. The energy in the building is a positive 10 with service with a smile . read more

If I could give zero stars I would. I ordered my glasses in July. I paid out of pocket for some of the cost because my insurance only covered a certain portion for two pairs. I have yet to receive the pair of glasses I paid out of pocket for. The first problem appeared when the glasses were shipped to the provider with the wrong colored lens (they're sunglasses). The office shipped them back and promised an expedite. Spoiler alert: it was not fast in the least. The second problem appeared when the glasses came back to the provider. The frames were loose and stretched out super wide. The tech tried to fix them but I returned them the next day because they simply would not fit on my face. The doctor told me it was because RayBan didn't make quality sunglasses (....that's kind of what they're known for?). I requested a refund on those frames and bought a new pair in a different brand. I was promised they would be here today (a literal 60 days later). Today I called and asked if they were ready. The receptionist told me the glasses were deemed by the quality controller to be defective. She provided absolutely no resolution nor did she provide me with any other information. I am furious with these people. Sunglasses are an essential part of my eye health and they have done nothing to ensure the purchased products would be delivered to me. read more

Honestly I've gone to many different optometrist from lens crafters to American best.. this by far was the best experience ever. From the reception area to the time i walked out the door. BEST STAFF EVER. Evan the provider was very nice and helpful and easy to approach. I cannot rave enough. All of this is was very refreshing. The new office (across from Ralph's) exceeded all expectations. Super clean. read more

I came to Cloverdale Optometry Center a while ago and it was super uncomfortable. There were a couple of workers there and I was sitting in the area where the long desk and chairs are at. A female worker there with green/blue hair and glasses was scolding one of the receptionists that was sitting across the room. I was just sitting there hearing everything awkwardly and I found it unprofessional for that worker to be scolding another worker in front of a patient. read more

This is my third year with this office and I am pleased with every experience. The staff is extremely friendly, patient, and helpful. I enjoy them sending reminder emails and phone calls of my appointments because with a busy schedule it helps. The office is very clean and organized. Its located in a large shopping center so plenty of parking. Dr. Cheung is so friendly and does a great job at explaining things. I have 4 littles ones, the youngest being 5 years old, that get an exam and she has been so helpful and well educated on eye care. Their selection of glasses are great too. read more

I've been a patient here since I moved to Eastvale in 2013. I'm not sure what happened but the staff is in dire need of improvement, better training and better communication skills. I ordered glasses on Dec 16th 2023. I was told they would take 3-4 weeks to arrive. On January 9th 2024 I received a call that my glasses were on hold because they would cost more than originally quoted. My glasses had not been ordered at this point...almost 4 weeks later. No one up until then had attempted to call and explain this or update me at all. I had actually called a week prior to see if my glasses had come in yet and even during this call no one informed me of any issues with insurance or price increase...nothing. When I was contacted about the price increase I asked them why the order didn't go through at this point. They told me something to do with my insurance. That still doesn't answer why I wasn't contacted or informed. To me it seems as if they dropped the ball. I was told if I was ok with the new price they would put a rush order to get me my glasses within 2 weeks. That would be 6 weeks total waiting for new glasses. At the time I ordered my glasses I paid a deposit up front. Instead of proceeding with the order, I opted for a refund of my deposit. Today is January 13th and I have yet to see the refund hit my bank account. I won't get into the lack of knowledge or urgency and immaturity of the staff as my review is already long enough. I don't know what is going on in this world but people don't seem to take pride in their work anymore. Please avoid this place at all costs. read more

I came in with my son, without an appointment, and had the best customer service experience with Nallely. She was very knowledgeable and professional. She gave us some great options and made the entire process very easy. I will absolutely be coming back and would recommend to friends and family. read more

Very unprofessional. They don't call you or alert you in due time about your glasses. They are way overpriced and over inflate services. Consistently the worst customer service!!! They have no concept of customer service. They are not ready to help. read more

I came to the optometrist a few days ago for my eye exam. As a new patient I just have to say that Dr. Cheung and her staff are amazing!! Scheduling my appointment, and then coming in for my exam was an excellent experience as well as getting my glasses. There is a great variety of name brand eyewear to select from. It may seem pricey ,but honestly it's not ! The options are excellent and I'm a strong believer in "You get what you pay for". So personally, I love the selection and brands they have here. The office was pretty busy but , in spite of that I didn't feel rushed to pick glasses or ever felt unwelcome, I say this because many businesses lack customer service. In this case that was not a factor ! Thank you Dr. Cheung for your excellent care as well as the front office staff for scheduling me in quickly and making sure I was well taken care of. I will definitely recommend your business to my family and friends. I'm a firm believer in being kind & treating others the way you want to be treated. I can honestly say this business definitely is a reflection of that. read more

Despite criticism upon a understaffed business , this office is always upkept and calm . Have purchased two pairs of glasses from this family owned business. Especially because of the owner Dr. Cheung . I would highly recommend this place for any check up or actual consultation. read more

I am giving this office one star. Although I love Dr. Cheung, Sonia at the front office is horribly unprofessional. I called because my son and I keep getting notifications that we are due for exams. Sonia answered my call and acted very flustered and busy. We finally determined that I am not due for another year based on my insurance but that my son is due. We have the same plan so I asked her to please look at my plan to confirm. She acted put out. When logging in to review my insurance she asked for my Ss#, which I'm sure is already on file, but I gave it to her anyway and she then proceeded to repeat it out loud. Before she finished I asked her to please not repeat my SS # out loud and she gave me attitude and got defensive. I explained to her that doing so violates my HIPAA rights. She again got defensive saying there is no one else in the office. Her attitude toward me and my attempt to protect my privacy was unacceptable and escalated a situation that simply required an apology. When I asked to speak to her manager she said there's no manager in the office. She had the nerve to say, "it sounds like you're having a bad day"!!!!! When I asked for the name of her manager she became difficult. She went so far as to call me "honey". This is when I had had enough and began to escalate! There is no reason for a front office staff member to treat a patient with this disrespect. Hopefully this review prompts someone from the office to call me back because I will not be speaking with Sonia again. read more

Been a pt here for years and it's sad to see the best customer sevrice they had is no longer there . Rude employees they never answer the phone or place u in hold for 5 mins def will not be returning. I'm on my 3 rd pair of clear glasses and they keep getting stress cracks and break I always pay abt $400-500 for lens and frames and the girl w green hair is super rude acting like I broke them. The drs are amazing but due to rude services me and my children will no longer be patients there . read more

I love this place! The staff here is super friendly. Every time I call in, they fit me into their schedule within that given week. Once I'm there, the receptionist always attend me in a timely manner. When it's time to speak with the optomitrust, he always explains things throughly. He always leaves enough time for me to ask questions or raise concerns if necessary. I have been coming here for 3 years now! Highly recommended. Prices for glasses are reasonable. Just like any retail store, the well known brands are typically pricier. But the staff goes over different prices based off your insurance coverage. They aren't pushy and let you take your time while deciding which glasses fit your lifestyle and budget. read more