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    Client Centered Solutions & Empowerment

    5.0 (2 reviews)

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    Business consulting

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    Neill's Flowers

    Neill's Flowers

    (39 reviews)

    $$

    We went to Neil's flowers to get a bouquet for my niece's WSU graduation. We walked in off the…read morestreet, day of, and asked for a bouquet for under $100. I thought they would have prepared bouquets. Nope. They said, "give us 20 minutes." We wandered around the shop looking at the fun gift items. My husband found a WSU tie, I found the PERFECT graduation card for my niece. Within 10 minutes the bouquet was done. BEAUTIFUL roses , other blooms and greens with a WSU ribbon. It came in a lovely vase and they even gave us the black bucket so we could transport it easily back home, all under $80. On top of that we asked if they sold clear stadium bags (required for the graduation ceremony), they did not. One of the employees said "Oh, I have a couple in my car." She went out to her car and brought me a WSU Alumni stadium bag, no charge! I will give them all of my gift and floral business whenever I am in Pullman. Thanks Neill's!

    Stopped in here on move in weekend to order flowers for my daughter, to be delivered on Bid Day…read more As a "new to Pullman" mom, I was overwhelmed with all the options, nervous about Rush and had so many questions. Chris immediately put me at ease. Not knowing how Rush would end, he walked me through plan A, plan B and plan "call me anytime, as much as you'd like, to ask questions or make changes". This put me at ease! I wrote out my card and originally scheduled it to deliver to her dorm, however as the Rush week continued and I was confident she'd be in a house, I called and had it changed to her sorority. Easy change! She got the flowers on Bid Day at her sorority and she texted me right away. She loves them and they are a beautiful shade of pink, all very classy and elegant selections! I like how they texted me when the flowers were delivered, too! I'm a big fan of this small town shop and look forward to continuing to support them!

    BookPeople of Moscow

    BookPeople of Moscow

    (15 reviews)

    $$

    BookPeople is awesome! I love stopping by anytime I'm near Moscow/Pullman…read more The store is filled with great options, a fabulous kids section, and awesome sticker/pin collections. The salespeople are really friendly, helpful, and genuinely seem like they enjoy their job. They'll discuss the book you're purchasing with you, and happily make more recommendations. Parking is really easy to come across in the Downtown area of Moscow, and independent bookstores are ALWAYS worth supporting. Check 'em out! :)

    I specifically came in to purchase from a local business, but after my interaction with the…read moreemployees behind the register, I am ordering from Amazon. I knew the author and title and walked up to the register to ask where I might find it, but the two employees were engaged in conversation and didn't even acknowledge my presence for at least 3 minutes. When the red-headed female employee did finally acknowledge me, it was with an irritated smirk, as if I was disturbing them. This dismissive and disrespectful behavior was repeated several times before I decided to leave. I have over 30 years experience in business ownership and retail management and this is absolutely no way to treat prospective customers. You should never make a customer wait without being acknowledged while you engage in conversation with another employee or are looking down at the register. When you do engage with a customer, you should be welcoming, friendly and polite. I see from prior reviews that I am not the only one to have experienced this kind of behavior and don't know how they've stayed in business so long with such rude employees. There are no return visits here in my future.

    Heritage Auto Repair - This was the work they did to my car. Supposedly a broken bolt. All I see is weld marks and another catalytic

    Heritage Auto Repair

    (24 reviews)

    I would strongly caution anyone considering Heritage Auto Repair…read more We brought in our 2018 Nissan Murano because of a screeching noise. Heritage diagnosed the problem as a serpentine belt and tensioner and charged us over $560 to replace them. The very next morning the exact same noise returned. When we contacted them again and sent a video, they told us it was actually a wheel bearing issue and quoted another $1,150 for repairs. At this point we lost confidence and sought another opinion. A different shop diagnosed the actual problem immediately: the transfer case, which explained the noise and the acceleration issues. So to summarize: * Heritage charged us $560 for a repair that did not fix the problem * They then misdiagnosed the issue again as wheel bearings * The real issue was the transfer case, which they completely missed What is most concerning is that they were prepared to perform another $1,150 repair that would not have solved the problem either. Good mechanics diagnose problems before charging customers for unnecessary work. This experience felt like guessing at repairs while the customer pays the bill. I would recommend anyone experiencing drivetrain or noise issues get a second opinion before authorizing repairs here.

    My daughter is a student at WSU and called me to tell me her car's brakes were squeaking. I found…read moreHeritage Auto Repair on Yelp and saw their high rating, so I called on a Friday afternoon and spoke with AJ. He was able to schedule an inspection for Monday morning and quickly put our minds at ease that everything is just fine and safe. I really appreciate their choice of honesty over opportunity. Thanks AJ and crew at Heritage Auto Repair!

    Client Centered Solutions & Empowerment - businessconsulting - Updated July 2026

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