1. Hayden Ross

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Moscow, ID

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Hayden Ross

4.3 (6 reviews)
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Investment management

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Team Idaho Real Estate

Team Idaho Real Estate

(20 reviews)

Positive points for a responsive maintenance request system through their online portal…read more Negative points for their staff's terrible customer service. I've had their staff yell at me, hang up on me, and threaten me when I've called with honest questions about billing or updating records. This behavior is unacceptable given how much I fork over to them in rent each month for a unit that doesn't have a single conforming bedroom (there is no door and no closet!).

Does not care at all about tenets, and treats you like an inconvenience when you reach out with…read moreconcerns or issues. Absolutely horrible treatment. Here's my wife and I's experience (rented for 1.5 years): Maintenance entered our building without notifying us and then left our back door open and front door unlocked in the winter, jeopardizing our sense of safety. We reached out to Team Idaho because we were mortified and management would not take any responsibility for this and instead made excuses and would not acknowledge our concerns. When pressed further they offered to make it right, but then never responded to our request, which was an extension to resign our lease. Instead, they cancelled our lease renewal, kicking us out and never responded to any of our emails regarding this treatment. They took as much of our deposit as possible, massive fees for 'not keeping the utility bill under our name' when it actually was, and when I called the city to verify this and sent them proof they make new reasons for taking your money. I have NEVER been treated this horrible by any company let alone a property management company. All of this treatment was from the supervisor, Merida. I should also mention during this time that my wife was pregnant and they had absolutely no care for our well being, safety, and trust. This company only views tenets as an expendable monthly income, and not as people. I would not recommend them to anyone. They think all their renters are naive college students and they make a business out of taking advantage of them. Being a local, I highly advise anyone reading this to look at other options.

Hayden Ross - investing - Updated October 2026

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