posting on behalf of my brother (Darren) who received the worst service: ScamRight Customer Service: 1/5 Price: $$$ Don't come here! They are unprofessional. You will receive poor customer service and be mistreated even if you are computer-literate. Save your hard earned money, this business stays afloat by lying to you and over-charging. I had a laptop keyboard replacement done for 250$, while my laptop was originally 1000$. 25% of the original cost is absurd given it was just a keyboard replacement. You can even find a video on Lenovo's website how to replace the keyboard.They will force you to spend your precious time trying to get status updates.They also refuse to give original receipts for something you paid for. You basically have to do their job for them. Keyboard Part ~$80 Standard shipping ~$25 Labour ~$144 Issues: When I brought my laptop in I told them everything that wrong. Roger the receptionist told me I'd have to pay for a diagnostics test up front, which was $82.95 after tax. The ~$83 would be subtracted from the total cost if I retained their service, so I went ahead with their service. I had to remind them 3 times, about the extra problem, and Ben the owner even had the nerve to ask me "What else is wrong with the laptop?" A diagnostics test is supposed to determine what is wrong. I was quoted approximately $70 for the keyboard and $20 for standard shipping (2-3weeks). Conveniently both numbers were underestimates. One could argue that the estimates were all before tax, but as a customer you want to know how much money you are going to pay not the subtotal. $50 extra charge for taking my broken laptop keyboard out again, and putting the replacement in because I had changed my mind to retain their service after they had taken it out once. The video on Lenovo's website and youtube page for Lenovo Thinkpad clearly shows that the laptop keyboard can be taken out with ease. I asked for an original receipt for the keyboard part 4 times. The first 3 times I was given their company invoice which I had already received. The 4th time I was given the brilliant response "We can't due to security reasons" by Ben, and when requesting again I was told I could pay $85 after tax to obtain it. Telling me that I can not possibly receive the receipt due to "security purposes" then explaining $85 could sweep away the security issue does not add up. I had to email them almost if not everytime a deadline came up. read more

Don't bring your computer here. ClickRight stays in business by mansplaining expensive, unnecessary 'solutions' to computer-illiterate customers. I brought my main computer to ClickRight back when I was working two full-time jobs. I'm highly technically skilled, I build and program all my computers and servers myself- but at the time, I quite literally did not have a spare minute to repair my own computer. ClickRight was a few blocks away, and their hourly rate was affordabe. I went in and I explained the exact work needed- one failing component needed to be upgraded. I figured this would be a simple, straightforward transaction. It would be a 2h job that would be handled while I was at work. The technician looked at me dubiously and said they'd 'have to run tests' to be certain of the problem, as if I had no idea what I was talking about, but I had no time, so I left my computer with ClickRight and figured any tests they ran would correlate with my own diagnostics. I didn't hear back from them for three days. On the third day, I phoned them and asked what exactly was going on. I was told that there was a whole assortment of issues with my computer, that my hard drives' data would need to be recovered, and most of my hardware replaced, a task that was going to cost $950+ with labour. I actually started laughing, because I couldn't believe what I was hearing. The tech was dead serious. I decided to cut out of work immediately to retrieve my computer from the clutches of ClickRight. When I got there, I demanded my computer back. The tech was reluctant to do so, and told me that I should leave my computer with them. I reiterated the simple problem, the timeframe it should have been completed in, and my frustration with the situation. Again, the tech told me, to my face, that I was wrong, and, not in so many words, that they knew more about the problem that I did. So now I'm pissed; my time had been phenomenally wasted, my computer still unrepaired, and I'm being talked down to. I informed the tech I was leaving with my computer and that I would pay them two hours of their repair rate. The tech 'took pity on me' and didn't charge me at all, but patronizingly suggested I come back 'if' (when) I ran into difficulties. I drove straight to NCIX Coquitlam, bought the necessary replacement parts for $120, went home and fixed things in less than an hour. My HDs didn't need recovering, my memory didn't need upgrading, no reinstalls or other parts were neded. It seems to me that ClickRight's capitalizes on clientele with rudimentary computer knowledge, much like car repair shops insisting on a differential rebuild when you only came in for an oil change, because they're not making $$ on simple fixes. I understand that in highly specialized fields, you can't always go with 'the customer is always right', but I was crystal clear about my level of expertise. I stated the exact problem, how to fix it, and even what part model I needed. If my computer knowledge was still questionable after all that, ClickRight could have confirmed my statement in under half an hour of testing. So they either didn't perform diagnostic tests at all, or they did, but felt they could 'upsell' the problem. Either way, that's terrible, and dishonest business practice. Being in any kind of specialized service means you need to be able to effectively support customers of ALL skill levels, and not make any assumptions about your clients. And that's exactly where ClickRight falls short. In fact, I highly doubt their ability to handle any actual high-level tech diagnostics and repairs, especially if they were faced with a problematic non-Windows machine. To those non-tech-savvy readers of this review- whether or not you choose to take your computers here, or anywhere, I highly recommend getting a second opinion on your repair job- every. single. time. It's very easy to be scared into making expensive, and unnecessary choices, especially when the phrase 'hard-drive failure' is tossed around. Don't fall for that scam. I didn't really understand what a racket tech support services were until this charming incident. But now I do, and thanks to this, I've made it abundantly clear to all my friends and family that if they ever need tech help, I'm100% willing to assist, lest they end up going to ClickRight or the likes. Vorsprung durch technik. read more

This is a great computer company, I don't understand why the stars are so low. They always give options and recommend what the pros and cons are, they fixed my computer quickly and for a good price. I also appreciate that their answer is to actually solve the problem instead of just wiping your hard drive deleting everything you had. Another huge thing is their customer service. I have never seen or even heard of such good customer service in the computer repair business. With other companies I have been left in the dark for weeks and not able to actually talk to anyone who knew what was going on, but with Clickright, they always get back to me with the answers I needed. read more

The power jack on my computer was not working and I could not bring power to the computer.. I brought it into ClickRight and they fixed my jack and the connection. And while they were fixing the computer, they loaned me another similar one. And thankfully, the fix only took five days. read more

We have been customers of Click right for some time and have always been more than pleased with the level of service knowledge and professionalism they offer.Recently we purchased a custom built system which out parallels anything we have ever used or owned. Thanks so much Scott and Ben for your expertise in building this system and delivering it on time. Without hesitation we will continue to recommend Click Right to everyone we can. Customers for Life. John & Joanne Aletter Port Coquitlam. read more

So, so appreciative of all the help, support & knowledge Ben and his staff have!!... They are always really patient with me (as I don't know a lot about computers!),.. & they are always fairly priced!!... Definitely Check them out for any and all computer needs!! Whitney read more

I had a really bad experience using Clickright Computers Solutions. I asked Ben to look at my son's computer as it needed a cleaning. He willing offered to service the computer, however when I picked it up the internet would not connect, which it worked fine before he took the computer for service. I expressed my disappointed and wanted the issue resolved. Ben's only response was that I had to bring the computer back to him and I would be charged an additional $120.00 to look at this issue, which he created. AND if an a business client needs that time slot, I would be rescheduled. I was really disappointed with the customer service and there is no such 90-day guarantee if you are charged again for the same service and new issue is created. I will not use this company again and told Ben I'd have the computer problem fixed myself. In the end, the problem took only 15 minutes to fix and the computer company that fix ended up not charging me. read more

Pretty unhappy with Ben Delville and ClickRight. I called 5-6 weeks ago because my HP laptop had bluescreened a few times in 24 hours. Initially, Ben's service seemed great. He said I needed a new hard drive, charged me $523, and got me back on my way within 24 hours. Two weeks later, same problem. This time, he said I needed to buy a new laptop and offered me a good deal on a Lenovo. I said I'd think about it, called next day and said yes. Got started on Lenovo. First time I turned it on, it bluescreened! Did my own sleuthing, wondered if it could be powerbar. Bought a new one, powered up HP -- no problem! Put Lenovo back in box and contacted Ben to request refund. "Noooooo," he said. "Can't do that. Never heard of this situation, just wait and see, your computer will be dead again in 2 weeks." Three weeks later, HP still fine. Called Ben again to ask for refund. Brand new computer, only out of the box for a few hours, and he wants a 25% restocking fee. I remind him I paid $530 for repairs that clearly weren't necessary. He can take the Lenovo back, reformat it, and resell it at full price. He can come out ahead, where I'm already behind by $530. He starts yelling at me over the phone. He says I *forced* him to sell me the Lenovo, I *begged* him. Huh? I said no one could force him, and he shotued "That's right, I'm a free agent and I can do what I want" and hung up on me. Guess that's why the business name is Click Right! My suggestion: If you're in TriCities area, DON'T call Click Right Computer Solutions. He charged me over $1200 for services I didn't need, I tried to meet him half way, and he yelled at me and hung up on me. FURTHER TO ABOVE: Spoke with the husband of a friend who is NOT a computer tekkie but a "talented amateur." Given the situation I described to him, he said the power bar is the first thing he would have checked. Bluescreening b/c the power bar isn't working is a very common problem with an easy and cheap solution, he said ... as in, the kind of thing that someone who owns a computer repair business should know instead of charging $530 for unnecessary repairs and then saying the computer is irreparable and I'll need to buy a new one. Don't go to this guy. What a rip-off! read more

This company sells you an anti virus service package then they email you informing g you that you have a problem with let's say the app "Zoom". Sends you a possible fix solution to try, which causes my internet explorer to be locked out due to the setting I changed. Then they charge you 69.99 plus tax to come on your computer to change it back to it's original configuration before they warned me of the possible problem lurking g from the "Zoom" app. They say they never explicitly told me to change setting but if they didnt tell me about the possible problem than I would not be in this situation. Remember, between your operating system and your internet provider you most likely have sufficientlyprotected your computer. I have obviously had a computer for as long as they have been in our homes and have only since taking my computer to these guys had this type of email warning and it's amazing that they are still in business. Review of 1 star is highly overrated. read more

Totally agree with all the bad (one star) reviews that are here. I was looking for a replacement battery for my laptop. I called ClickRight to see if they had it in stock. They said they were out of stock, but could order it from their supplier. I had to pre-pay over the phone (never do this). Two days later they called to say that the battery had arrived. I went to the shop to pick it up and when I looked at it, I knew right away it was not the right battery. I told the technician that it was not the correct battery and he said that he could not refund me as the manager was not in (he was not very nice about it either and very unhelpful). Since the battery technically fit into my computer, the technician continued to say it was the right battery. However even though the battery fit, it had an extension at the bottom which placed my computer and keyboard at an angle. I did not want a battery that tilted the computer, and was not told that the battery ordered for me would tilt my computer. I left the shop without the battery and called the next day when the manager was meant to be in. The manager was not there, but the technician said that he could refund 80%. I could not believe what I was hearing. After passing emails back and forth with the manager trying to explain the situation, he still said he would only refund 80%. Now 20% was only approximately $23, but for a company in the customer service business, this is very poor customer service. The manager ended by saying "you ordered the battery, we did not force it upon you". However, the point is, the battery that was ordered by the technician for me was not the battery that I wanted- it was not the right battery. I had to pay $23 for nothing. read more

Their service was pretty good, responded within 24 hours to my emails. My computer works better now since I brought it in. Even when it started having some bugs again they went through and fixed everything free of charge. read more

I usually don't take online reviews that seriously, especially when there is only one review and it is bad but this place was actually terrible and did over charge us. I should have taken the other reviewer seriously as my experience was almost identical. They gave me a low quote and then overcharged us claiming that there was a lot of info to transfer so this took HOURS. I brought them an external drive for repair and the older fellow with some UK accent was fairly cold and weird but I didn't hold it against him. I should have just followed my instinct and left. If you want to try this place, go in and see how you feel about the service. Anyway, it took them a week to call me back and ask where they should transfer the data to... um, well, maybe to the new external drive that I dropped off with you and you have in your office? Luckily for me, they not only over charged me but they formatted my new external for a PC and not for both PC and Mac, which is what I requested. I had to take my new external to my work, download all the data (which didn't take hours upon hours in some epic saga as the ClickRight folks had suggested) then reformat my hard drive and reupload all my data. Gosh, that was fun. What was really horrible was that when I contested the charge, the older fellow just looked angry and starred at his feet, muttered some rude stuff, and then pointed to a sign that said the charges might be more than quoted. I restated the price I was quoted in person and again on the phone but he stuck to his guns and kept staring at his lap scowling. My husband was pretty pissed off and demands the original quote. Then the young guy comes around the corner and gives us this horrible condescending lecture about how we don't know what we're talking about and the sheer volume of data (some photos, docs, and about 12 movies... nothing more than 1.5G), made the transfer that much more expensive. YUCK. I felt so sick and angry that I put off giving this review because I didn't want to sound like a lunatic online! I'll never go back here. To be both ripped off and then also talked to like a bad child is just unnecessary considering the competition in the metro region. It's uncanny how similar my experience was to the other reviewer here: clickright took forever, they lied to me about price, they overcharged, and then they were condescending and rude. read more