they worked with me on helping me get the parts I wanted I requested a 2017 hood instead of the…read moreoriginal 2014 it came with and they helped me get exactly what I wanted, amazing customer service they have no issues with you calling and asking for updates, they treat you like family here. Great body/mechanics work, great customer service. amazing work all the way around. fair pricing as well. If you forgot something in your car they have no issues with you stopping by and grabbing what you left. If you got into an accident, bring your vehicle here and they will take care of you. Quality auto body shop.

Easily the best Auto Body shop in Harrison! My experience was beyond my expectations from the…read morestart. I wanted a factory spoiler installed on my 2016 Ford Fusion, after going to ABRA and getting rudely turned away because as the manager said "we dont add parts to vehicles that arent there from the factory", i went to Randy Lanes with my request. Right from the start they did what they could to get me in touch with someone that could get me a quote for the task. They happily discussed the job and made sure that i had the essential materials to do the job (i bought my part elsewhere) right without problems. After providing me with a quote, they immediately scheduled with me a time to drop the car off and get the spoiler installed. On the day of the installation, i was unable to get a ride home from the shop. This meant that i would be stuck sitting there and waiting for the job to be completed. With the vehicle being a drop off they really didnt have a set time to work on it during the day. Luckily they offered to give me a ride home (i live right around the block). They even offered to give me a ride back if i was unable to get back to the shop! Hows that for customer service! Can you say awesome? Lets fast forward to about two hours later. They called me to pick up the car. After looking over the work on my car, i went in to settle the bill. The bill was exactly the amount of the quote. Not a penny more. Also, the quality of work was just amazing. Very great place!

After being involved in a hit and run, I chose Caliber for my repair. Being a certified Honda…read morerepair shop and being right next to Enteprise was a huge deciding factor in this decision. They were extremely prompt in scheduling an estimate as soon as I was available. Mark was extremely detail oriented when looking over the damaged areas. He spotted things that I had missed and added it to the estimate. Since State Farm was able to work directly with Caliber in what felt like a seemless manner, I was able to schedule a drop off just a couple of days after the estimate. Granted, they were busy so I had to wait about 2 weeks to fit it in, but thats to be expected and gave me plenty of time to make other arrangements with my insurance company. Immediately after dropping the vehicle off, Mark conducted a final assessment of the vehicle and went over the basic plans of what they anticipate will need replacing and even explained the process they planned on using to fix my quarter panel that was damaged. He made absolutely sure that every question I had was answered before I handed my keys to him. The ladies at the front desk were extremely nice and helped me get set up on their text notification system where I was promptly notified of the completion during the repair. This helped a ton since my vehicle required a collaborative effort between the body shop and wrap shop to be completed on time. Caliber was very responsive when I needed to call them to organize the plans for a tow truck to relocate the vehicle to the other shop when the repair was complete at their shop. After the repair was complete, they had me do an inspection of the vehicle before taking it back. Upon inspection, I found that one of my rain guards had gotten damaged during the repair process. After bringing it to their attention, they assessed the damage and offered to make it right by replacing the damaged unit. In theory, they didn't HAVE to do it, but they wanted to and that goes a long way with me. Overall, this location did a fantastic job on the repair. The paint matched my stock color to a tee (before I went and got it wrapped) and the vehicle looked like it had never been involved in an accident. The only thing that I didn't like about the process was that they needed to bring the vehicle to Bob Sumerel to complete the auto repair portion of the process. They were tasked with completing the alignment and replacing a few parts associated with the alignment. I've had problems with this location in the past and it unfortunately bled into this experience as well. I'm not letting that hinder Calibers overall rating because they did their part and the excelled at it. Hopefully they can find a better shop to partner with down the road though.

Highly recommend, friendly and helpful with advice on car repairs. Would return for repairs if…read moreneeded in the future

The front office is very helpful, Tim gave great explanation of what was needed for my truck. Very…read morereasonably priced for the services they provided me today,

Joe and his team; Rocky and Katie are great people to work with. Their shop does fantastic body and…read moremechanic work. My F150 was struck by a drive shaft from a car at 70mph. Front bumper, radiator A/C cooler, horn and grill trim all replaced. Truck looks brand new. If you need collision repair, give them a call or stop by.

Great service great people this is my to go place Honest and…read morehard working hard to find these days

Total scam - not run by trustworthy people. I was asked by State Farm to take my vehicle into a…read moreselect location for a quote. CARSTAR Center City was the nearest location, so I went with it. They then refused to send the quote into the insurance company until I promised to do the work through them instead of my repair shop of choice. I again asked that they send in the quote, they said they would, then later the State Farm agent told me they contacted the location and that the quote would not be sent in. I was lied to; this practice is just wrong, and CARSTAR wasted my time - all over a minor repair job. You've earned a 1 star review; I hope losing a customer was worth it.

I genuinely do not understand the rating this place has. A COMPLETE and TOTAL waste of my time. I…read morescheduled an appointment to get a quote on some body work I needed on my vehicle. I arrived early, apologized if I was inconvenient, but told them I would be happy to wait. They were very friendly and said they appreciated me being early. Everything went swimmingly until I told them the insurance company already wrote me a check. That is when everything changed. They wouldn't even give me quote or estimate. John, the estimator, actually said, "I am very busy." There was no need to ask for a manager, the manager was standing RIGHT best to us! Never said a word to me. Well, CarStar, so am I. Everyone is busy. That is life. Thank you for wasting my time. Was totally planning on getting a detail when the work was done, too! So, not only do you lose a $3k+ gross body job, and a $100 detail, but now you get one star, CarStar! Best of luck!