I recently had my car towed. That in itself is a stressful experience. Unfortunately, it was made…read moreeven more unpleasant by the company that towed my car. The company was Lambert's Auto & Paint (apparently they do towing also). They are located at 7212 Harrison Ave. Cincinnati, Ohio, 45247. The owner, Jim Lambert was rude, abrupt, brash, disrespectful and a thoroughly unpleasant man to deal with. It is a family operation. The equipment (phones, fax machines) are antiquated and in poor working condition. The staff was inconsiderate and noncooperative and had negligible customer service skills. I STRONGLY recommend that any individual or company bypass this incredibly nonprofessional towing service. CUSTOMERS BEWARE!

A great small business find. Repaired my front fender -- paint had chipped and water was pooling…read morecausing more paint to separate. Car looked good as new when we picked it up. Not a cheap price tag, but very happy with the quality of the work. Highly recommend!

This is the kind of body shop I was looking for. No fancy office and no spotless work areas. The…read moreplace just looks like there is some serious work being done there. They gave me an estimate in about 15 minutes, scheduled me in 3 days later, and completed the work a day sooner than estimated. The repair was perfect, the car was clean, and the price was well below the two other estimates I got. I'll be sure not to lose their business card. Paul F.

Total scam - not run by trustworthy people. I was asked by State Farm to take my vehicle into a…read moreselect location for a quote. CARSTAR Center City was the nearest location, so I went with it. They then refused to send the quote into the insurance company until I promised to do the work through them instead of my repair shop of choice. I again asked that they send in the quote, they said they would, then later the State Farm agent told me they contacted the location and that the quote would not be sent in. I was lied to; this practice is just wrong, and CARSTAR wasted my time - all over a minor repair job. You've earned a 1 star review; I hope losing a customer was worth it.

I came to Center City Collision on the recommendation of a friend and was glad I did. I was in an…read moreaccident and completely totaled the front end of my car; over $10K worth of damage. The amount of work that needed to be done was extensive and I was completely out of my element with what to do. I'm so glad I came to Center City. I don't want anyone to miss these key points I experienced so if you only read a little know this: Center City Collision has: Great Customer Service, Commitment to Quality and Safety, Excellent Communication. And here's why: Great Customer Service: I closed on a house the day my car was supposed to be ready and Chris told me not to worry and to just reach out to him when I was ready; that impressed me. The day I picked up the car, I called ahead and asked if they could check the gas tank (I seriously had just filled it up before the accident and after buying the house and paying for the car, I was a little budget conscious, lol). The receptionist (I can't remember her name but I know she's getting married so I want to give her a shout out ; )) gladly checked the gas level for me. Randy helped me get me situated in the car when I picked it up and encouraged me to contact with ANY questions or concerns. They also covered the rental car costs after my insurance coverage was up. Commitment to Quality and Safety: What impressed me the most was that they truly stood by their words that safety and quality were the most important considerations. There was a sensor that they could not reset without special equipment. They partnered with another shop, which spent $1K to update software, to be able to reset the airbag sensor. When that didn't work, they worked directly with the Subaru dealership to have the problem fixed. Excellent Communication: Due to the amount of work that needed to be done (basically had the front end of my car rebuilt), it took several weeks for the repairs to be completed. Chris contacted me consistently to give me updates and explain what was going on with the car. That sent my mind at ease. After the accident, the communication with the tow company and my insurance were not at all proactive. This was not at all the case with Center City. They made what was a pretty traumatic experience have a positive ending.