I've used 2 Sons for a few misc plumbing projects now and had good experiences with each…read moreengagement. Their staff (phone staff and on-site plumbers) are professional, communicate well and get the job done. I should call out though that you might be able to save a few $ if you went with an independent but that's kind of the case for most home repair/servicing companies. I've never used them for Electric and/or HVAC so I can't speak to that.

This company has changed. And not for the better…read more A week ago I called to schedule an appointment for a leaky faucet in my house. An AI voice answered the phone, asked me why I was calling, told me it was going to look up my account details, said it had a problem and that someone would contact me to follow up, and then hung up on me. A few hours later I got a text from "Cameron". I complained to "Cameron" about the experience I had from the AI phone answerer. "Cameron" apologize and told me that such an experience would frustrate him too...then "Cameron" decided to be transparent with me and tell me that he was in fact AI as well and "his" real name was "Carson". We went back and forth about 6 times to explain the problem I was having and to set up an appointment. Then "Cameron" told me that the time we worked out wasn't confirmed yet and that someone would be calling me to confirm the time. Thanks, "Cameron". This was Friday around 4:00PM. THE NEXT MORNING, a human being (I think) texted me from the same number to confirm the appointment. After I let them know how unhappy I was with the AI scheduling service, a human (I think) did call me and apologized for it. Then, on the day of the appointment, the technician arrived an hour and a half after the 12:00-16:00 window we had set up. I had to call them at 16:30 to ask if the technician was coming and they told me he would be there soon. When he did arrive, in the middle of me making dinner for my family, he told me that the faucet would need to be replaced and that it would be $750 (!!) in labor to fix it. Then I was charged $83 for his time (which I guess would be rolled into the service). So, in the end I still had a leaky faucet and I was out $83 with the option to pay $670 to replace a faucet (plus the cost of the faucet itself). For that price, I'm just going to do it myself. Then the spam texts started coming from "Cameron" asking about the estimate. I got one every day until I told it to stop texting me. This company used to be great but I'm going to be looking around the next time I need a plumber. Please ditch this stupid AI system. Please don't charge your customers if you're extremely late for your own four hour window - especially if the diagnosis takes five minutes and is "I can't fix it - replace the faucet".

Chuck came out next day morning to unclog my aunts drain. Helpful and professional. Price as very…read morereasonable Recommend.

This is an owner operated business and the owner Chuck is amazing.! He has over 30 years of…read moreexperience and knows how to address sewage blockage. His response time very fast and he explained everything he was doing. I learned a lot about how to prevent future issues. I would highly recommend for any of your projects. He performed a quality job at a reasonable price.

Trisha was able to help me fix my drainage issue over the phone with solid advice at no cost to me…read more Next time I have any issues with anything from my side sewers to my foundation ceiling, she'll be my first person to call!

When I looked up businesses to fix the water pipe leakage at my Seattle home, this was the company…read moreI decided to contact first - it's a good thing yelp sent my request to other companies as well. The Pipe Doctor responded almost immediately, but that could've been a bot. Their response was slow after that. They said they did not need to physically be at my home to give and estimate - just asked for specific photos. When I sent the photos, they said they will get back to me soon. That was 1/13/26 and never heard back from them. Disappointing.

I've hired Pro Sewer for my residential side sewer lining and they definitely deserve a review from…read moreme. When you start any construction project, everyone is optimistic and positive. MOST construction projects hit some sort of issues and my project was no exception, I'm explaining this because it's when the problems get hard that you really see the true colors of a company and their leadership. Rob followed through with my project when the project got complicated and tough, I learned that Rob is a leader and will stand by what he says and that is the kind of company that you want to do business with when your spending big money digging holes and lining your side sewer. All of the employees that I interacted with were competent and they were all professional. The work they did had some parts that other sewer lining companies weren't even sure they could do. Pro Sewer's finished product was tidy and done to the contract terms. If you are collecting a couple bids for side sewer work, MAKE SURE YOU CALL PRO SEWER as one of your bids!

Pro Sewer was honest, thorough and on time. They did an excellent job of fixing my blocked garage…read moredrain. Would definitely hire them again!

It's the second time that Jafco Plumbing & Sewer did the work at my house. Both times they were…read morevery respectful of property, correct, professional, attentive. Unfortunately, the second project coincided with some serious health problems of one of the members of our family. As a result, I had to postpone the project and then, being overwhelmed, I had difficulty finalizing the paperwork for the financing. They assisted me with all the steps needed until everything was resolved. I could not thank enough the Jafco Plumbing & Sewer team not only for their professionalism but also for their kindness. I highly recommend this company for any project you may need.

First company to respond and come out for an estimate. Dakota was very responsive and easy to…read morecommunicate with. He provided 2 estimates - one with more work to make everything look nicer and one with just the basics. We had other companies come out as well and I inquired about a PRV that another company offered (at MUCH higher quotes) and Dakota worked with me to add the PRV to the basic quote at a great price. Very professional and the team completed everything in 2 days as promised. My highest recommendations!

As often is the case in this space of business, I was reaching out due to a clogging emergency. Our…read moredouble kitchen sink, with disposal, wasn't draining. Our dishes needed to be cleaned and we were going on day two. Moe was quick to respond. Provided a competitive quote, and best of all, selfishly, was available same day. Wonderful. He was able to come out to our home, took lay of the land, identified possible issues and proceeded to get to work. Put on shoe coverings (thank you! as we are a shoeless house), brought in a tarp to keep clean, along with equipment. Within an hour, he was cleaned up and headed out the door. Provided some great tips to keep our drain clear and some ideas on improvement and maintenance in the future. Wonderful experience, very pleasant person, and the price was on par. I would definitely do business with again as the experience felt honest and authentic. I appreciated it. Thank you Moe!

These folks are great! They came out same day for an urgent concern and took the time to walk the…read moreproperty with me to teach me a bit about how the drain lines are working. We'll absolutely give them a call again when the need arises.

Had a Saturday afternoon visit for a toilet issue. Arrived…read moreearly to access situation, left briefly to retirve need parts . Came back and efficiently and quickly completed the job and took care of our problem. Pleasant young man Henry, was very easy to talk to and easy to understand what he was doing. Pleasant experience and problem solved. RGW

Great customer service. Fate handled several jobs if ours and was on-time and pleasant.read more

Bryce and his team at Seattle Drain Service did a fantastic job diagnosing our 1940s downspout and…read moredrain system that had gotten clogged after rainstorms. They carefully figured various issues (broken pipe on one downspout, a piece of downspout logged in another pipe and remaining kinds clogged), carefully fixed the issues and then ran the pipes clean to ensure everything worked and no new issues cropped up. They were quick and neat and reasonably priced especially compared to other companies who quoted just a one fix of a pressure wash which in our case would have caused more damage. Will use again if needed and definitely recommend.

Ron came quickly after our sewer line backed up into the basement. He figured out the problem and…read morepromptly fixed it. He also cleaned up the mess left when the side sewer port was opened. Very happy with the result and the service.

Our 100 + year old homes original clay sewer pipes have seen their better days! Tree and shrub…read moreroots causing clogging issues for the past several years. We finally bit the bullet and had this amazing company install a sewer liner. We had received several quotes, but "Sewer Friendly" was our choice, because their quote was within reason, their customer service from beginning to end was exceptional. They made this whole process seamless and their friendly employee's were very considerate and customer service oriented. We highly recommend this business if you are having sewer issues in the Ballard area.

RUN, if you want a sewer job that is incomplete, done poorly, improperly and on the cheap then…read moreSewer Friendly is for you. Opened our line and left us without a sewer line for days. Told us they would do a liner and then backtracked on the cost saying it was 2,000 more than originally agreed. Their team put little effort in trying to unclog our line and then never showed up to do the jet like we were told they would. Such a scam and just overall a nightmare to deal with. Had to have another company come out to help us cause Sewer Friendly left our line clogged. Sewer Friendly told us there was grease in the line, they were totally wrong Come to find out it was a rock likely dislodged by their team when they were cutting the pipe with the spot fix they originally came to do. Beware!

Last month we had twice water damage and called Mr. Rooter on Sunday noon. Mr. Rooter helped me to…read moreschedule same day. Technician Noah arrived at my home on time, diagnosed the problem in 5 mins but he went into crawl space examined all water pipes to make sure. He advised us to re-pipe a full house with PEX A rather than fixed CPVC partially at an affordable price. He was not pushy about the service at all. Once we decided to go with them Noah did a great job and planned accordingly before he starts the project. Noah is very knowledgeable and professional. Very kind and helpful. Noah, never left the job until they updated me on what they did that day. The whole crew was great, and hard working, and answered all my questions. Another Technician Pejman also did an amazing job with Noah. As this is big project Noah and Pejman worked in a timely manner and had great attention to detail and completed the full house re-pipe including replaced water Heater. Mr. Rooter was the best plumbing company I've ever had to do the work I needed done. I recommend Mr. Rooter to anyone that needs a quality plumber at an affordable price

We called Mr. Rooter Plumbing because our water heater pilot wouldn't stay lit. After doing some…read moreresearch, I figured it was probably the igniter or thermocouple, but I didn't want to mess with it myself. My wife scheduled a free service call, knowing of course there would be a catch. The next day, a tech named Tom (goes by "Tommy") showed up. Within 5 minutes of looking at the unit, he told us the entire water heater had to be replaced--for $2,500. On top of that, he claimed the pan and placement didn't meet code and insisted it needed to be reinstalled 18 inches off the ground, which would cost another $2,000. That's a total of $4,300 plus tax. When my wife called me to discuss, I tried speaking with him directly, but he constantly talked over me and wouldn't listen. That was enough for me; I told him thanks but we'll be taking our business elsewhere. We ended up ordering a brand-new water heater through Home Depot. With installation by Fast Water Heater, it cost us $1,800 plus tax. It was done the next day, and everything passed city code exactly where the old one sat. I don't think everyone at Mr. Rooter operates like Mr Tommy, but my experience felt like a sales pitch disguised as a service call. Instead of actually diagnosing the issue, it was straight to an overpriced replacement and scare tactics about code compliance. The customer service was rude, and the upselling was not ethical. Do yourself a favor and get quotes from other vendors before signing with Mr. Rooter.