BUYER BEWARE!!! Purchased a vehicle from them 2/8/25. 3 days after I purchased the vehicle the…read morecheck engine light came on. Turns out it was a MAF. No big deal. Took them 2 weeks to get my car in "their guys" shop. Then when they finally got my car in they had my car for 3 weeks to fix the MAF. I finally get my car back from them after 3 weeks. Not kidding you, the very next day the check engine light came back on. This time it's a transmission code. So I call the dealership to let them know what's going on. They offered to buy the car back or put me in an older vehicle with higher mileage. No I depend on my vehicle to make a living I need a car for my job and I do not want an older vehicle with higher mileage. So instead they give me a better warranty. They assured me the warranty company will take care of it. Turns out, the warranty won't cover it because they bought the warranty knowing that there was an issue with the transmission. These guys really screwed me over, and they made it look good while they were doing it. Buyer beware!! Total scam artists at this lot!

We showed up without an appt and despite that they got our vehicle in and fixed within a few days…read more Texting them instead of calling was also very convenient.

Never buy a car here. I bought a car from them and they said it was looked at and there were 0…read moreproblems with it. After owning the car for only six months i've had to put two grand in it And when I tried calling them with questions about it All They would do is lie Not good people I repeat. DO NOT SHOP HERE.

Always excellent service at Navy Federal Credit Union. I'm a Navy Veteran and have had a NFCU…read moreaccount for more than 30 years. The only drawback is that I have to stop and get a visitor's pass. It's extra time you have to plan for.

Lightning fast service to get a car loan in case I decided to go that route during a car purchase…read more I also appreciated my loan officer's advice on which percentage made sense to use financing for. Great customer service and great rates too.

I went with my 22 year old son to purchase a vehicle from Platinum yesterday. Geoffrey was our…read moresalesman and he was extremely helpful and friendly. This was my son's first loan, so his credit score is not very high. Geoffrey and the team worked to get him the exact vehicle he needed to provide the accommodations needed for his work equipment and find him a loan. They worked with him to break up his down payment so he could pay it over time and he drove it away that day! I can't say ANYTHING negative about our experience with Platinum and I would recommend them to anyone! Thank you Geoffrey and Platinum for a great experience!

if I could put less than 1 star I would. Do not buy a car from these people, they offer predatory…read moreloans with no refi option. I was promised a new rim at the time of purchase and still no satisfaction over a year later...Iffy car histories, they tell YOU to pull your own carfax and don't have it available. 21% APR and $650 a month payments on a 2021 is ridiculous. I was my own victim of circumstance, I signed the paperwork but DO NOT BUY FROM HERE!!! Buyer be warned!

I'm honestly in disbelief that someone thought that closing the Bel Air, Harford County, location…read morewhere there was plenty of parking, a bigger location regarding the actual building and more available tellers , (at least four) and move the Bel Air location , to Golden Ring. Not too mention it's an inconvenience, what used to be 12-minute ride to the Bel Air location is now a 30 minute drive and another 15-20minute wait! The Golden ring location is too small, there are only always TWO TELLERS WORKING, and there is always a LINE!!!! The parking lot is always congested . The staff is ALWAYS NICE & PROFESSIONAL ! If there was another location that was closer! I'd definitely go!!

Pleasant staff members . Nice new clean location .i thought it would have been crowded. But to my…read moresurprise it was not

Great place to buy a used vehicle. No high pressure salesmen. Clean vehicles and honest sales…read moredepartment. They listen to you about what your looking for. No hidden fees with a bottom line of "out the door price". Just a great experience from start to finish. THANK YOU Kevin, John and Mike for putting me in my " new " car.

We drove 2.5 hours to buy a vehicle. Test drive went great. Loved our sales guy. He gave off a…read moresweet grandpa vibe. Then the sales manager decides to take over, a younger guy named Kevin. He was trainrailing me. Cutting me off every time I spoke and mansplaining before I could even get out what I researched. I said that if we couldn't come to a trade agreement I would need him to come down on the price of his car. He raised his voice at me and informed me there was absolutely no way he would ever lower the price. I left crying from being belittled and screamed at.

Was a routine customer and requested check of fluid levels while vehicle was being serviced for new…read moretires. Besides price of tires and labor - I was charged for fluid checks and never was in the past. Shortly after - the business was closed up. Apparently - the owner was starving for money ( towards the end ) and needed to add unnecessary charges to everyone ' s bill. Have no problem -- in getting vehicular fluids checked for free ( as a courtesy ) if owner of Gardner Motors would have informed me that he changed company policy and charges for routine maintenance ( - when never billed before -).

Always wanted a Mini Cooper S. I found Gardner online when searching for Minis…read more Chris had a 13 JCW Clubby listed. I showed up drove it and loved it. He made the process pretty painless. He sold me a solid car for a fair price. This was a completely solid buying experience.

I purchased a pre-owned Toyota Tundra from Devan Musser (Sales mgr) a few months ago. First time…read moreI've purchased from a dealer. It took a while (several back & forth negotiations- we were there a couple hours). I've never been thrilled at the American "bartering" process but I was satisfied at the end of the day. The truck did have an oustanding engine recall on it (which was fully disclosed). I got a brand new engine from Lancaster Toyota as a result (went from 60k miles on the engine to zero!). They are honest people, which is the most important thing when spending over $40k on a vehicle!

On the road with engine troubles. They got me in and repaired quickly…read more If you drive a Sprinter you know how challenging that can be.