Years of trusted work. Today I had to make a decision on whether to sink another 1k into a 28 year…read moreold car that I and with some help here maintained. Tom understands my decision to move on and replace the Malibu. Thanks for being there.

Service is amazing! Wanted to make an appt and they offered to do it that same day and had it back…read moreby 4:00!

I could go into a lot of detail but for starters....took my car there for an inspection. There was…read moreevidence of some oil leakage on my oil pan. They said it could get on my catalytic converter and start a fire. They wanted to charge an additional 500 bucks. The car is over 25 years old and that oil seepage has been there for at least 5 years. Never had a problem before so I declined. Went to a different place and no problem. Also...not the friendliest place either. Oh yes...nice waiting room but no TV. Duh!

Worst auto service I ever experienced! Never again! My experience with Dove's Auto Repair was…read moreincredibly incompetent mechanics. For my November 2024 inspection, Dove's Auto Repair installed an invalid inspection sticker - expiration dated November 2026! It was installed right next to the Emissions sticker on the same windshield which has a November 2025 expiration date. Wow! Couldn't the Dove's Auto Repair mechanic see that? They also mounted a tire incorrectly (backwards) while losing a lug nut - replacing it with an impromptu and incorrectly sized lug nut, while breaking my windshield washer reservoir trying to replace a crankshaft sensor. They admitted to breaking the windshield reservoir after charging me to fix the problem they created. They also charged me for services they did not provide. These crazy jerks lied to me and told me I needed a whole new exhaust system in order to pass my 2025 inspection. They screwed everything up and I had to have another service garage correct all of their problems. Total waste of money with these a-holes! All of this was totally avoidable had they behaved in a professional manner. Fred Kerstetter exhibits the worst business acumen I've ever seen and it is totally embarrassing (ignorant ole Freddy boy doesn't even know what the word "acumen" means)! He's a total lying prick. Jesse is worse than Freddy boy. You can't trust these guys! The best thing that came out of this was that I found competent and truly qualified ASE certified mechanics to replace ever having to come back to this trainwreck of a disaster known as Dove's Auto Repair.

I purchased a 30 year-old Mercedes diesel and a few days later I decided to drive it to eastern…read morehigh school for my daughter's track meet. As soon as I pulled into the parking lot, I was draining coolant at a rapid rate. It was about 10 till 5 PM. Den's service center came up as the closest to me. I called so that I could get my car towed back home. The receptionist was very polite, took my information and within about 20 minutes they were there to pick me up. The tow truck driver was courteous, took special care in loading my car, and provided me with great conversation on the 30 minute ride home. The towing charge was fair and what I expected for the distance. I would highly recommend them for towing services.

Good value and nice to work with. I wasn't sure about getting my oil changed here but I wanted an…read morealternative to Jiffy Lube. I was pleasantly surprised with the value and overall experience . Will use again !

I have a specialty car with very low ground clearance. I managed to chew up the underside of the…read morenose on several driveway entrances. Making it harder was the white pearl finish requiring three different coats. Bill Walter did the work himself and it is now perfect. Extremely reasonable cost. From a 100% restoration my classic muscle car to this repair, I wouldn't go anywhere else.

Everyone at S&A was great to work with. They provided timely responses, accurate estimates, and…read morequality repairs. On top of that, the car was cleaned and shined and look like new when they were complete.

Very bad business,No trustworthy at all You need to watch…read morefor your car when you drop it off I did drop my car for inspection at 0800 am was told from owner u will get at end of day , Sadly was Not , they playing customers and Bot good for business, I did take my car with no inspection waiting my two day off with no car . DO NOT TRUST THIS SHOP AT All

I've been coming here for years. Ed is a great mechanic. I love how personable the staff is and I…read morealways know my vehicle is in good hands. I'm confident I'm getting a good price and good service on my vehicles. I wouldn't go anywhere else for vehicle maintenance. Be advise, this is a popular place so there may be a wait getting in but it's worth it!

Found a truck on autotrader, keller bros dodge in Lititz. I call ahead of time to say I'm coming…read morefor a certain truck and they say ok we'll have it ready. I get there and they have no idea where the truck is. After 4 hours and trying to flip me to another truck (no, I drove 2 hours for a specific truck) they finally figure out that the truck they advertised for sale on autotrader is the same one they loaned out to someone that had their truck in for service. They said it would be back that day. Nope. Then 2 days. Nope. Then on the 4th day they drove it to me and I find out that it has 3k miles more on it than was advertised. All the pics and paperwork said 23k, when I drive it there are 26k on it. I complained and got a free oil change. Then a few weeks later I get a call from the dealer saying the bank red flagged my paperwork and the loan isn't funded. Someone at the dealer fat fingered my ssn so it didn't match paperwork. So they ask me to email my ssn to them. Not a chance. Who asks to send ssn through unsecure email?!? I call the bank and settle it myself. Then I get notices from PA DMV that they don't have my previous cars plate, the one I traded in to Keller. So that issue is ongoing, don't know where the plate is yet. It's a shame because the salesman was a good kid, he tried. He hadn't been trained well on vehicle specifics or just didn't do his homework, because he didn't know a lot about the truck or even the dreaded "hemi tick" associated with rams, but he was nice to deal with. The incompetence at this place is astounding. Go somewhere else.

After nights of researching dealerships I happened to come across Keller Bros Dodge Ram and felt…read morethis place was trustworthy. I submitted an inquiry on a specific vehicle that caught my attention, and received immediate response from Kerry Kneisley. After we set an appointment to come in and view the vehicle, I noticed a sign hanging from the vehicles rear view mirror. The sign said "Welcome Stephanie", and that to me expressed that I had hit the jackpot when it comes to customer service lol. Kerry was very detailed oriented, patient, knowledgeable, and went out of his way to comprehend my situation. I ended up leaving that day with a new car and couldn't be more happier. I definitely recommend this place if anyone is searching for a certified used/new vehicle, especially when working for Kerry! Thank you Keller Bros!

Needed a mechanic to repair a problem caused by an oil change/tire rotation service. Found Steve's…read moreon Yelp, great reviews so I called. Excellent, fast and inexpensive! They even fixed a separate issue for me for a great price!

i called in to ask to get my car looked at I asked if he deals with electrical issues with cars…read morethey said yes then I explained I was trying to equip stronger wires for an after market alternator that will charge a power station in my car as well as find a parasitic draw in my vehicle. instead of saying we can help with the parasitic draw but not the power station he says "we don't do all that" to which then I say I understand the power station isn't the issue and having it all hooked up isn't the expectation it would just be installing the alternator and accessories. but either way what I'm worried about right now is the parasitic draw can you help with that? he says yes then ask what car do I have which is a "2002 Buick Rondezvous" and he said "I think it would be best if you talk to your dealer"... its a simpler electric system compared to newer cars so I'm trying to understand what about my car made it so that he can't find the parasitic draw? hmm wonder why?

Went here for bumper repair. Price was better than another shop. It was ready in 4 days. Paint…read morematch is perfect.

WORST CUSTOMER SERVICE EVER- you know how when you go to management classes, you always are asked…read moreto tell a time you received poor customer service? Well, this will probably be my go to story forever. When I stopped by to sign the paperwork to authorize west york collision to do the work on my vehicle after it was involved in the accident, I was told it should be ready to pick up in three weeks. Over two months later when I arrived to pick up my car, the manager- Brad Pritz came out to the entryway and asked me if I had brought my license plate with me. (also. when they called to tell me my car was ready to be picked up, they did not tell me my license plate was missing and I took off work early to pick up my car) I asked him why he was under the impression that I had the license plate and he told me when my car arrived, it did not have a license plate. I pointed out my car had been towed directly there from the place it broke down so it did, indeed, have a license plate on when it arrived. He told me I was wrong (btw, I was not wrong- the car was towed directly to their shop from the streets) and he didn't like my attitude and he was trying to help. I was walking out of the building to call my insurance company and tell them my license plate was lost . As I was walking out, he asked me if I wanted him to write my license plate number on a piece of paper. I stopped in the doorway to answer him and he told me to close the door. Now, it might be childish but I do like when people use their manners. Close the door, please. I continued to walk out at that point because he was horrible and I'll admit, after two months of going back and forth and back and forth with the insurance company and the rental car company (who I adored btw- I highly recommend Enterprise on S. Queen St) and the "service partner" (aka Toyota of York), I was frustrated and exhausted and needed to walk away to calm myself down. He followed me out and asked if I wanted his help or not (by writing my license plate number on a piece of paper NOT trying to help me find my missing license plate)... I called my insurance company trying to find out what I could do at that point. I went back in and he once again told me I had an attitude from the time I walked in and then proceeded to tell me if I was in customer service I must be terrible at my job because I had a bad attitude. He blamed me, toyota of york, the salvage yard. Everyone but them- he refused to take any responsibility for anything- not the delay in getting my car back (after all, he had to get the parts), not the missing license plate (he told me in 30 years he's never lost a plate), none of it was his fault. At this point he said "just pay your deductible and shoo"... also. I tried to pay my deductible and the computer Christa was at wasn't set up to accept tap... Now, once he told me to "Shoo" I told him to F off. My bad for losing my cool but this man is a legend at gaslighting and had pushed all of my buttons. Apparently "Mr. I believe in Truth, Justice and the American way" (per his profile on their website) doesn't approve of ladies using "bad" words and said "nice mouth." At that point, he had me so upset I was shaking and could barely sign my name. Mr. Pritz should stick to searching for big foot and should get out of customer service because he was an absolute horror. Oh and if you are wondering, he said all of this to me after my insurance company paid them $25,000 to fix my van. One small other annoyance from my awful experience there. They call with "updates" about once a week. Updates would be great. But when you call and say "the car is with our service partner" three weeks in a row and can't provide any additional information, that's not really an update. It's 2024. I know where my car is (I have an app for that). If you're calling with updates, please have some information for me.