I purchased a pre-owned Toyota Tundra from Devan Musser (Sales mgr) a few months ago. First time…read moreI've purchased from a dealer. It took a while (several back & forth negotiations- we were there a couple hours). I've never been thrilled at the American "bartering" process but I was satisfied at the end of the day. The truck did have an oustanding engine recall on it (which was fully disclosed). I got a brand new engine from Lancaster Toyota as a result (went from 60k miles on the engine to zero!). They are honest people, which is the most important thing when spending over $40k on a vehicle!

On the road with engine troubles. They got me in and repaired quickly…read more If you drive a Sprinter you know how challenging that can be.

I just used their service center for the first time and I must say I think I finally found the…read moreright shop, They were super honest and very fair, I went in thinking I needed $800-900 worth of work done to the car and it only ended up needing $310, they got everything done super quick and correctly, couldn't be more happy!

I recently bought a trailer from Werner Bros. I just finished a house flip and needed a trailer…read morefor my tools. My garage was so full of tools I couldn't get any work done as I couldn't get to any of them! The trailer I needed was on location but needed ladder racks. First I dealt with the owner first hand. He told me when the racks would arrive 4 days later with great precision. Only he couldn't tell me if they would arrive in the morning or evening of that day. He knew I was pressed to get the trailer and the racks were arriving on a Friday. Unfortunately the racks arrived an hour before close that Friday. The owner called me immediately and said they had arrived. I had an hour and 30 min drive to York. The owner said he would wait up for me to arrive. Now, that is service!!! Not only did he wait up delaying his holiday weekend, but he was as kind as could be when I got there. Service with a smile! Werner Bros comes highly recommended!

I was in the market for a 3rd gen Toyota 4Runner and after dealing with a few flakey sellers I…read morefound one that Brian had posted online. All it took was a message and a phone call to get me confident that I found the right vehicle. No hassle, no haggle, straight to the point and at a fair price. I had an issue with the starter after I bought it and Brian offered to drive 45 minutes to my house to fix it for me. Luckily, it was just a corroded ground wire that I was able to pinpoint as the issues, but that goes to show you that Brian will go the extra mile to make sure you are happy with your purchase. He has a love for cars, that I can tell. If you are in the market for a reliable and trusty used vehicle, this is the place!!! ~ Ross (Satisfied Customer)

I had a great experience and found them to be straight forward and helpful. I purchased a 1997…read moreBuick Riviera a few years ago. I keep up with maintenance, so the car runs as smooth as a new car. I love my Riv!

My son had some repairs done recently. Soon after, while on a trip, he had a similar problem. He…read morecontacted SHA and they sent someone right away to repair on the spot, replace with a loaner and take the original car back to the shop for a very thorough evaluation. Incredible service! We will NEVER go anywhere else!!!

We will never buy a car from anyone else after our experience with this dealership. From the first…read morephone call to getting the keys to our car everything was absolutely perfect. The most honest, down to earth, nicest guys ever! They knew the car I was coming to look at so they parked it out front with a sign saying welcome with my name. The perfect price, warranty, and financing. No fake car salesmen talk. Just people who genuinely want to help you. Ten out of ten!!!

Worst experience I've ever had calling a dealership…read more I called to inquire about a 20+ year old Cadillac posted; John answered my questions. I remarked I was out of state, 4-hours away but willing to make the trip. I inquired about whether or not he would accept a personal check or cash, he responded - cash, which I was okay with. I asked if he would consider knocking $998 off the end of the price on the car, and he lost it on me and started yelling expletives of the worst kind and told me not to bother coming to see the car and abruptly hung up on me. Totally out of line for a simple question, as I had planned to make a 4-hour drive and accommodate his cash requirement. DO NOT BOTHER CALLING! Mental health issues maybe?

I would advise against buying a vehicle here. They sold my Dad a vehicle that had nothing but…read moreproblems, then his mechanic noticed the bolts that hold the cab to the chassis were rusted beyond repair. They could have killed him!

Best place for notary work! Small business that does very reasonably priced work and friendly staff!read more

Troy and Farrah are the real deal. Within an hour they made us feel like family. Old Trail is the…read moreplace to go if you need a vehicle, a space to rent for your boat, title work or a notary.

Can't give any less stars but it's bittersweet. I have two vehicles with them. I recently had a…read moremajor fall which resulted in a severe back injury. I was unable to cash my check on Friday because of this fall (when my payment was due). On Tuesday I was in the ER again with the inability to get up or down without screaming. My legs were going numb. They messaged me at 545pm and said you're behind, your car is up for repo if you don't pay by 7pm or return the vehicle. I sent a picture to them with my IVs and name band and they repoed my vehicle from the ER parking lot instead of waiting till the next morning for the payment. The inability to work for less than 12 hours with someone in a health emergency and lack of respect has me wanting to pay it off and moved forward. They will pull you in but if you're ever even late for any reason... Watch out. They don't care about you as a consumer. Their dollar is their bottom line. And the things they claimed to have fixed to pass inspection is FALSE.

If I could give this place zero stars I would! My brother purchased a car from here a few months…read moreago and had we taken better precaution when buying his first car, we would have NEVER step foot in this establishment. They take pride in scamming those who know very little about car, inspections and the entire buying process. As they are in cahoots with Meineke next store, They will sell you a car that is in very poor condition and have Meineke make sure these vehicles pass through inspection (although it shouldn't) in order to make a sale. If you are not familiar with cars and you go to this place, PLEASE take a mechanic with you to look at it. My brother started having some issues with his car so we took it in to our mechanic and He said that his car is a death threat and should not be driven at all, even in a parking lot. He took one look at the inside of the car and said that he does not know how this car passed inspection. When he found out where my brother purchased his car, he was very upset because he knows of this place and how they scam people. If you purchased a car from them and have experienced issues with your vehicle, please contact the State department. They will do a thorough inspection of the car and if it does not pass, they will have to remove your stickers then they will write this place up and issue them citations. Unfortunately, we have to take this as a loss but If enough people who are having issues with their vehicle after purchasing it from them, please report it. This place needs to be shut down and they should be ashamed of themselves for taking advantage of people and putting their lives in danger all for a sale. I am going to get the word out in anyway I can bout this place. STAY AWAY!!!!!

My granddaughter thought she was buying a car and now they are saying it was a lease and she owes…read more$4,000 more. So if this was a lease the work they did on it should have been covered by them. I was with her and there was nothing mentioned about a lease. It was buying the car. I thought this was a reputable company but am not feeling this now. Plus her radio was removed when they were repairing it and told her she did it, they did not. So how can a car become a lease when lease was never mentioned only we were there to buy a car????

I never leave reviews but I thought I would when I saw what someone else wrote. I bought a car and…read morea truck here and had nothing but a positive experience. The cars were quality and Steve was nice and professional. Will go there in the future and recommend them to all I can. Todd Bowder

I needed a tow through roadside assistance and Criswell's was dispatched. They arrived according…read moreto the ETA and were great! Quick, helpful, friendly.

Overall piss poor service! 2 1/2 months from the time my car got towed there until i finally got…read morethe shits of excuse after excuse as to why my car was not being worked on and decided call a locksmith, get a key fob made. Took 1 hour! I even hated giving one star but had to in order to post my review.

Had a 6 year car loan with them. From start to finish the company went out of their way to work…read morewith me. James was amazing to work with the entire time. Title arrived quickly in the mail too, no issues. Highly recommend this company!

SCAMMERS!!!!!!! My…read morefather received a letter congratulating him on paying off his truck loan. The letter stated that his account would be closed because the loan had been paid in full. He even received a refund check because he had apparently overpaid. To make sure everything was accurate, my father logged into his account to verify his remaining balance, which clearly showed $0 owed. A few days later, he attempted to log in again, only to discover that his account had been deactivated and he could no longer access it. Naturally, we assumed this was because the loan had been paid off, exactly as the letter stated. Then came the shocking part: my father's truck was repossessed, and he was forced to pay $5,000 in cash to get it back! We were then told that his truck loan had not actually been paid off and that there had been an error, they mistaken the "person" then blamed my father. How does a company send a customer a letter confirming that their loan is paid in full, issue a refund, show a zero balance online, and then repossess their vehicle? This situation is completely unacceptable. My father relied on the information your company provided, and now he has suffered significant financial stress because of what appears to be an internal error. Customers should not have to pay thousands of dollars to correct mistakes made by a company. I strongly urge anyone financing a vehicle to keep detailed records of all payments and communications. We trusted the information we received, and this is how we were treated. I expect accountability, a thorough explanation, and a resolution to this matter.