I purchased a pre-owned Toyota Tundra from Devan Musser (Sales mgr) a few months ago. First time…read moreI've purchased from a dealer. It took a while (several back & forth negotiations- we were there a couple hours). I've never been thrilled at the American "bartering" process but I was satisfied at the end of the day. The truck did have an oustanding engine recall on it (which was fully disclosed). I got a brand new engine from Lancaster Toyota as a result (went from 60k miles on the engine to zero!). They are honest people, which is the most important thing when spending over $40k on a vehicle!

On the road with engine troubles. They got me in and repaired quickly…read more If you drive a Sprinter you know how challenging that can be.

I just used their service center for the first time and I must say I think I finally found the…read moreright shop, They were super honest and very fair, I went in thinking I needed $800-900 worth of work done to the car and it only ended up needing $310, they got everything done super quick and correctly, couldn't be more happy!

I recently bought a trailer from Werner Bros. I just finished a house flip and needed a trailer…read morefor my tools. My garage was so full of tools I couldn't get any work done as I couldn't get to any of them! The trailer I needed was on location but needed ladder racks. First I dealt with the owner first hand. He told me when the racks would arrive 4 days later with great precision. Only he couldn't tell me if they would arrive in the morning or evening of that day. He knew I was pressed to get the trailer and the racks were arriving on a Friday. Unfortunately the racks arrived an hour before close that Friday. The owner called me immediately and said they had arrived. I had an hour and 30 min drive to York. The owner said he would wait up for me to arrive. Now, that is service!!! Not only did he wait up delaying his holiday weekend, but he was as kind as could be when I got there. Service with a smile! Werner Bros comes highly recommended!

I was in the market for a 3rd gen Toyota 4Runner and after dealing with a few flakey sellers I…read morefound one that Brian had posted online. All it took was a message and a phone call to get me confident that I found the right vehicle. No hassle, no haggle, straight to the point and at a fair price. I had an issue with the starter after I bought it and Brian offered to drive 45 minutes to my house to fix it for me. Luckily, it was just a corroded ground wire that I was able to pinpoint as the issues, but that goes to show you that Brian will go the extra mile to make sure you are happy with your purchase. He has a love for cars, that I can tell. If you are in the market for a reliable and trusty used vehicle, this is the place!!! ~ Ross (Satisfied Customer)

I had a great experience and found them to be straight forward and helpful. I purchased a 1997…read moreBuick Riviera a few years ago. I keep up with maintenance, so the car runs as smooth as a new car. I love my Riv!

We will never buy a car from anyone else after our experience with this dealership. From the first…read morephone call to getting the keys to our car everything was absolutely perfect. The most honest, down to earth, nicest guys ever! They knew the car I was coming to look at so they parked it out front with a sign saying welcome with my name. The perfect price, warranty, and financing. No fake car salesmen talk. Just people who genuinely want to help you. Ten out of ten!!!

My son had some repairs done recently. Soon after, while on a trip, he had a similar problem. He…read morecontacted SHA and they sent someone right away to repair on the spot, replace with a loaner and take the original car back to the shop for a very thorough evaluation. Incredible service! We will NEVER go anywhere else!!!

Best place for notary work! Small business that does very reasonably priced work and friendly staff!read more

Troy and Farrah are the real deal. Within an hour they made us feel like family. Old Trail is the…read moreplace to go if you need a vehicle, a space to rent for your boat, title work or a notary.

Can't give any less stars but it's bittersweet. I have two vehicles with them. I recently had a…read moremajor fall which resulted in a severe back injury. I was unable to cash my check on Friday because of this fall (when my payment was due). On Tuesday I was in the ER again with the inability to get up or down without screaming. My legs were going numb. They messaged me at 545pm and said you're behind, your car is up for repo if you don't pay by 7pm or return the vehicle. I sent a picture to them with my IVs and name band and they repoed my vehicle from the ER parking lot instead of waiting till the next morning for the payment. The inability to work for less than 12 hours with someone in a health emergency and lack of respect has me wanting to pay it off and moved forward. They will pull you in but if you're ever even late for any reason... Watch out. They don't care about you as a consumer. Their dollar is their bottom line. And the things they claimed to have fixed to pass inspection is FALSE.

If I could give this place zero stars I would! My brother purchased a car from here a few months…read moreago and had we taken better precaution when buying his first car, we would have NEVER step foot in this establishment. They take pride in scamming those who know very little about car, inspections and the entire buying process. As they are in cahoots with Meineke next store, They will sell you a car that is in very poor condition and have Meineke make sure these vehicles pass through inspection (although it shouldn't) in order to make a sale. If you are not familiar with cars and you go to this place, PLEASE take a mechanic with you to look at it. My brother started having some issues with his car so we took it in to our mechanic and He said that his car is a death threat and should not be driven at all, even in a parking lot. He took one look at the inside of the car and said that he does not know how this car passed inspection. When he found out where my brother purchased his car, he was very upset because he knows of this place and how they scam people. If you purchased a car from them and have experienced issues with your vehicle, please contact the State department. They will do a thorough inspection of the car and if it does not pass, they will have to remove your stickers then they will write this place up and issue them citations. Unfortunately, we have to take this as a loss but If enough people who are having issues with their vehicle after purchasing it from them, please report it. This place needs to be shut down and they should be ashamed of themselves for taking advantage of people and putting their lives in danger all for a sale. I am going to get the word out in anyway I can bout this place. STAY AWAY!!!!!

My granddaughter thought she was buying a car and now they are saying it was a lease and she owes…read more$4,000 more. So if this was a lease the work they did on it should have been covered by them. I was with her and there was nothing mentioned about a lease. It was buying the car. I thought this was a reputable company but am not feeling this now. Plus her radio was removed when they were repairing it and told her she did it, they did not. So how can a car become a lease when lease was never mentioned only we were there to buy a car????

I never leave reviews but I thought I would when I saw what someone else wrote. I bought a car and…read morea truck here and had nothing but a positive experience. The cars were quality and Steve was nice and professional. Will go there in the future and recommend them to all I can. Todd Bowder

Overall piss poor service! 2 1/2 months from the time my car got towed there until i finally got…read morethe shits of excuse after excuse as to why my car was not being worked on and decided call a locksmith, get a key fob made. Took 1 hour! I even hated giving one star but had to in order to post my review.

I needed to have a flat tire changed through roadside assistance. Criswell's towing was dispatched…read moreand they sent Ashton who arrived when he said he would. He even used his own car, because his van was being worked on. Ashton was courteous, competent, answered all my questions, and he waited until I was on my way before he left. With dedicated employees like Ashton and a fair service price, I highly recommend Criswell's towing company.

Honestly after reviewing everyone else's reviews, I am so sorry to hear of the very negative…read moreexperience you all have had. We have experienced an issue with them when it comes to the pandemic and losing income. We were told by a person in customer service that we would get put on a reduced payment plan, and they never put us on one even after having our car for 2 years and only 2 prior missed payments. Both missed payments due to the pandemic. But that is the only issue we have ever had. This company has worked with us and if it were not for the incident mentioned above, I would have given them 5 stars. They are simple. If you miss a payment, CALL THEM BEFORE THEY CALL YOU!!! Make a payment arrangement and if you cannot keep that arrangement, CALL THEM BEFORE THE PAYMENT IS EXPECTED TO COME OUT and work something out. COMMUNICATION is the key to having a good relationship with them. Let's face it...Flagship is a subprime lender for those of us who have less than perfect credit. So use them until you can do better! I will have to also say that I would refer them to anyone else we know. They have been faithful to honor our past payment arrangements and they only start calling you when you are 30 days past due and when you don't honor your payment arrangements. They can get VERY OBNOXIOUS with their 50 calls a day from random numbers etc... But again, if you make your payment before your 30 day grace, and you stick to your arrangements, you will not have a problem. Sincerely, A current Flagship customer.

STAY AWAYYYY!!!! This company is HORRIBLE... They disconnect the phone on you for holding them…read moreaccountable for dishonesty. I have the rep my counties address in which he was reluctant to take.. so I asked him to repeat it back to me and he couldn't and said that I was being disrespectful. He made accusations to take the blame off of him. They sent my title to the wrong county hours away and isn't willing to assist. The csr couldn't give me the email address to their title department to so that I can email them the correct information regarding where my title should be sent to. One rep says a supervisor isn't available they will need to call you back in 72 hours and he disconnected the call. I spoke to another rep Angy, she took went through the entire motion as if she was writing down the correct address for the county in which my title should be sent to. When I asked her to repeat it back to me, she could not. This company is by far the worse. Evil workers for sure. She says her supervisor is Paula im still waiting for Paula to give me a call back.... If I can choose zero stars I would