Clear Kayaks Maui was very interesting. It was an alright experience but there were some issues I encountered that soured the overall experience and prevented me from giving this place a better rating.
First there were some rescheduling issues, we scheduled a date and an Uber ride to the place in advance. The waters were way too high and they called us around an hour before our selected time and told us that we can't go kayaking and we can either reschedule or get a refund. I was able to reschedule the time but I had to pay the Uber cancelation fee because this company didn't give us enough time in advance to cancel everything which was inconvenient, but it wasn't that bad of an issue and we moved on.
The next issue is that there were some frustrating miscommunications. The address to the place was confusing. They have their address mixed up on maps but they provided instructions on their website to try to make it work. We are very good with instructions and we tried to follow the instructions but without the help of a nice local, we still wouldn't have found the place. Once we found it, the place was near some constructed road and the business was a van rather than a physical place. So that was a minor inconvenience that we also didn't mind. It's the next inconvenience that soured the overall experience.
When you first sign up for kayaking on their website, they ask how many kayaks you rent out for two hours rather than report how many people are joining the experience. The kayaks can hold two people each and we were a group of 2 adults and a kid so instead of renting out two kayaks, we get more bang from our buck just renting one kayak and switching between adults.
When we got there, at first they made it seem like you can never switch out and they make you feel bad for not have renting out two. So I took one for the team and decided to not do the kayaking experience and let my girlfriend and little sister do it and have their fun while I stayed behind. Eventually my sister and girlfriend came back earlier and then all of a sudden the people said it was okay for us to switch out and go from there which was frustrating because I just felt like I was not able to do anything at all this entire time. So that was a miscommunication that really made me hate it at first. I was going to rate this place 1 star out of spite for making this experience so confusing and frustrating, but once things have settled down, I tried to focus on the positives and just be glad I was able to experience this.
A simple summary of my experience was this: The workers give you a very basic explanation of what to expect and explain the rules and afterwards, they just let you do whatever with little to no supervision.
The waters were very clear once we swam out far enough. There wasn't much life like they said there would be when we went far and it was an alright experience for what we had to endure. That is when I realized that you could easily get the same experience if you pick out a place and time, rent out a kayak, and do a little bit of simple research, you would save way more money and your sanity in the process.
From this frustrating and inconvenient experience, I would rather suggest this:
Cut the middle man out so you don't have to suffer the scheduling issues, inconveniences, or frustration. Just rent a kayak from the various rental companies around Maui, pick a place and a time, and you will get a very similar experience for less of the cost and trouble.
I really tried my best to see the positives in this experience but it was my last day of vacation and instead of a nice smooth send off, this experience left me upset and stressed. read more