This is a tough review to make but it is objective/honest.
We booked the whale/scuba kayaking combo for $119. We promptly received a welcome email with instructions that a pin drop would be delivered the night before. Nothing came until morning. Fortunately we were up early and saw that it was a 50 min drive from our up-country house that we were staying out to the NW shore where the launch point would be so we hightailed it out in order to arrive at the posted 7:45am time. We got there first, followed by 4 other couples for the sold-out group of ten that morning. The one crew member assigned to us arrived about 20 minutes late due to difficulties with getting the kayaks out/loaded onto the trailer but that was no biggie since launch is normally around 8am and no one in the group was minding a work/clock! The crew member setup the 10 kayaks and we were off before 9am. He advised that there would not be any snorkeling due to the slightly choppy and brown/sedimented water but he'd make it up on the kayaking portion. That was a royal bummer, especially since it didn't come with a price adjustment nor any other "consolation."
We paddled for about 30 minutes before seeing a whale breach... it was very far away, a good 2 miles. The kayaks and paddles are of very good quality and the experience of going far from shore was nice. After just another 40 minutes of paddling, however, the crew member told us it was time to return. We had seen a couple more whales breach in the same vicinity, but still easily more than 1+ mile further. We saw boats and aircraft circling their general area. In hindsight, the distance from (any) shoreline to the whale gathering areas is just not realistically reachable by kayak. I failed to pay better attention to the photos posted by Zephyr... none show kayaks anywhere near a whale within the same picture, especially none posted by patrons. This is probably why the snorkel encounter is the highpoint of this excursion, as it is (realistically) the only consistent highpoint. I can imagine when the waters are navigable for snorkeling it is absolutely fantastic. But therein lies the giant risk of this particular trip under the terms provided by Zephyr. Given the impossibility of being anywhere near the whales and given that snorkeling is completely dependent on the limited distance of a kayak's reach, there is a tremendous risk of unfulfilled snorkeling (and whale watching) if pre-booking here. The water/weather is always going to be dicey, especially in the winter. On the other hand, with a chartered boat (for roughly the same price) you WILL get near the whales and the boat can quickly adjust to find calmer waters further from the shoreline that will have clear snorkeling. Our return paddling took half because you have the waves propelling you. We were back before 10:30a. The crew member again apologized for the shortened outing and no snorkeling.
The crew member was very friendly and did a fine job setting up and breaking down the kayaks. He apologized for the shortened outing (both due to his late arrival and due to the absence of any snorkeling) but those words rang (visibly) hollow on the faces of all ten of the random members of this morning's group. And for these two teachers (me and my partner) who debated whether to part with $240 for this particular "whale watching and snorkeling opportunity" from among so many competing options, it was our biggest and only regret of our anniversary stay.
I wrestled with how to describe our experience - to be both favorable to the positive aspects but also responsibly realistic for the sake of future Yelp participants. I also let my thoughts percolate for a week so as not to write purely in disappointment. I hope this candid, well-intentioned review aids both visitors and Zephyr.
Pro Tip: bring cell phone lanyards (water-proof pouches that hang around your neck, available on Amazon) and you'll easily be able to take your own spontaneous pics and vids of you/your partner. The crew member has an excellent SLR camera that he brings and he will take some staged photos of each couple/kayak once well out from shore but it will cost an additional $25+ depending. read more