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    Clear Expectations

    5.0 (3 reviews)

    Services - Clear Expectations

    Window cleaning

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    27 days ago

    All went well. Very thorough, clean, helpful, respectful and honest. .........definitely would recommend.

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    2 years ago

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    11 years ago

    TThey are very responsive, and provide an outstanding service. They prefer to be paid in cash, bbut will take a credit card.

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    Impact Exteriors

    Impact Exteriors

    (46 reviews)

    We had Impact Roofing replace our aging roof a month ago. We are so glad they were able to fit us…read morein before the major snow/ice storm as our old roof was wearing thin. The quote was competitive. The team was fantastic. Delivered materials the day prior and showed up promptly to begin work. Everything went incredibly smooth--the crew finished by late afternoon. Mason was friendly, professional, and available for any and all questions. The biggest relief is knowing we went with an experienced roofer that guarantees the quality of their work with an outstanding warranty. We are so glad we went with them over other options in Frederick. Looking forward to not needing to replace this roof again!

    Bottom line up front: Impact Roofing is not a company that takes hands-on pride of their work. They…read morewill send a team of people who barely speak English to do your project with no supervision. The company will go hands-off as soon as they get your deposit. I almost never write bad Yelp reviews and I have been sitting on writing this review for a while but I had to because I am still so upset with the quality of service. When giving me my estimate, they sent a real professional to actually survey the property, go up on the roof, take measurements, etc. I had a really good feeling about the company. However, the person who gave me the estimate quit the company and I was reassigned to someone else who never physically came by to see the property. On the day of the installation, the team that they sent had no familiarity with the specifics of the project (which was attic insulation, gutter installation and rain barrel installation). I had to explain everything to them all over again, like they'd never heard of it before. It didn't help that they didn't really speak English and I had to show them what a rain barrel was with hand gestures. The workers installed my backyard rain barrel backwards, and my front yard rain barrel upside down. They took bricks from another part of my yard to mount my rain barrel without asking. The worst part by far: One of the workers, without asking, cut down my Virginia creeper plant that I had been growing and training for three years. It covered the front of my house and attracted birds and butterflies in the spring. Now it's destroyed. There was literally no reason to do this, he didn't ask for permission or anything (he said "it's poison!" when I asked why he did it; it's not, it's a harmless native plant). My house used to be unique, now it looks like every other house on the block. This last offense was intolerable, I called the company and demanded they sent someone down. They ultimately discounted the project by $2600, which was fine but did not compensate me for my loss. This was the first time any supervisor actually came to the property. It was clear the supervisor didn't know the workers at all, and he couldn't communicate with them any better than I could. The management had no interest in coming by to check work after it was complete, either. I had to reach out to them to request that they do so. They were perfectly content to just let their workers do it and leave for the day. Ultimately, they did the job that was on the contract, hence the two stars: they insulated my attic, installed gutters, and installed rain barrels. But everything else was a terrible experience. I wish I could undo hiring them in the first place.

    Solita Top View Services

    Solita Top View Services

    (15 reviews)

    Cristina confirmed for window cleaning Saturday 7/27/24 at noon. I followed up several times to…read moremake sure they were still coming and eventually she responded they got held up on a job all day. She was very apologetic. The lack of communication was frustrating, but it happens and I edited my review as they made it right and we worked through it. We rescheduled for Monday and she knocked off some of the price which was already very good. The crew was a bit late but they worked very hard. Not perfect, but I will use them again. I didn't ask them to do the skylights and that is on me, not them. Again, great value and hard workers - they have earned my repeat business. Communication and invoicing could be better, but nobody is perfect. We can all do better. Also, forgot to mention we used them for gutter cleaning too last winter. Same communication and invoicing issues but that's OK. They got the job done and a fair price.

    The service and response time for cleaning our gutters was excellent on the two occasions we have…read moreused them. My only complaint is that on both jobs they did not give us a bill/invoice and came back a year later asking to be paid (which of course we paid). The second time we used them in July the following year they also did not send an invoice. I personally reached out FIVE times asking for a bill and almost 5 months later have still not received one. Again, excellent service, just very odd about the billing!

    Clear Expectations - windowwashing - Updated May 2026

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