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    AT&T Store - 5:30 AM

    AT&T Store

    (64 reviews)

    $$$

    We are a family of iPhones.. and my Moms phone malfunctioned over the weekend when most stores are…read moreclosed .. we were concerned about making the time to go during weekday hours. My mom is 86 and she uses her iPhone to play games and make calls. Luckily I googled this store and realized that I could possibly make in time. Which I did. The phone has a funky issue that unless you see it in action. It's hard to explain. This is where I was very impressed with the gentleman that helped me. Ziad. He sensed my frustration and guided me to what we could do and try. He was very patient and emphatetic and offered me solutions. Long story short with his attention to customer service. My mom has her phone service back! Thank you Ziad.!

    I visited this location on Friday, 04/17/26, at approximately 6:00 p.m. to upgrade my phone and…read morefollowed the check-in process, selecting "upgrade phone." I received a text at 6:04 p.m. confirming I was checked in. The only time I was spoken to was when I first walked in and was told to check in. After that, I waited an hour if not more with no acknowledgment or updates. At the beginning, there were three employees on the floor, including someone I believe was the manager. During my wait, one employee left for the day, and two additional employees returned from I assume their break. Shortly after, those two employees went to the back with the believed manager for about 20 minutes, leaving only one employee to assist customers. It is unprofessional to leave one employee on the floor while multiple customers are waiting and three employees are in the back. I was not helped until around 7:00 p.m. or later, only to be told the phone I wanted was out of stock and would need to be ordered. This is not an inventory issue it is a lack of professionalism and communication. If customers are asked the reason for their visit at check-in, there should be protocols to manage wait times and expectations. A simple update would have save me time and the employee time. I have never experienced this at any location ,and my family and I have been AT&T customers since the Cingular days. So, this experience was very disappointing. The staff did seem friendly but the overall customer service and communication was subpar.

    Xfinity Store by Comcast Dealer

    Xfinity Store by Comcast Dealer

    (19 reviews)

    Today, January 28, 2026, I visited the xfinity store on 95th western in evergreen park to return…read moreequipment. Upon entering the store, a dark skinned hispanic woman was "cursing", using obscene profanity as she described an encounter she had with a customer. She exclaimed aloud, "that son of a bitch", and continued cursing as her fellow hispanic female coworkers laughed profusely. As we approached the counter, another hispanic xfiniity customer service rep called us a "racial slur" in spanish and though that we didnt know what she was saying.. But, we were well aware of the derogatory language that she called us... I have often heard about xfinity and its poor customer service... But, today I actually experienced it for myself. I did not visit this xfinity store to be called a racial slur by a hispanic xfinity employee. But, I went to the store to return equipment. Not to be called a racial slur!!! If this is how xfinity treats its employees, then I am cancelling my service an finding another internet carrier with better customer service... The behavior of these women was appalling and very unproffesional!!!! I will never return, and I advise all African Americans not to go to this location as these women are unproffesional... SMH!!!

    Friendly staff and clean store. Much more competent than the agents over the phone although they…read moredid mess up the name on the account and give out unnecessary equipment after refusing to take it back so now I have to deal with that mess. Xfinity as a whole is garbage nowadays so I had low expectations.

    Clear - isps - Updated May 2026

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