Paid first month through their site. No acknowledgment. They called a week later. We agreed to talk…read morelater in the day (at noon) to schedule installation. No call. Plus their site is down today--none of my browsers can connect to their server. I would call the number that called me this morning, but I question why. But it gets worse. As a Board Director of my Home Owners Association, I voted that they be named our preferred ISP provider. Now, ain't that a kick in the you-know-where!

They are great!! They went above & beyond doing the install. When I had a problem they had a tech…read moreon it within an hour and they solved it within two! The speed is blazing! I depend on them for work and entertainment. I highly recommend them!!!

Signed up with Verizon mobile service Dec 18, from Xfinity and have encountered more disservice,…read more confusion, deceit and deception, never experienced with Xfinity. I tried to add a smartwatch to the Z7flip7 and I paid the down-payment only to be lied to by Verizon and FedEx, two times, and paying extra to expedite shipping. FedEx claimed an attempt to deliver when no notice was ever left nor door knocked on. Then told me twice they will deliver by 8pm the next night but never showed. Verizon stood by those lies, thus never got the delivery. Then, when I chatted online with Verizon reps, to go in and purchase the smartwatch, someone named Kim contacted me to claim I was lied to that the delivery order was not canceled, although I read to her messages from Verizon reps that the delivery order was canceled and replaced with a new order that would allow me to go into the store and get the item, she said I couldn't, even tho I paid the deposit! Oh well, I know when my business is not wanted, back to Xfinity!

Fantastic customer service by Wayne and all other employees at the Fleet Street location. He was…read moreknowledgeable and patient and spend time helping me transfer to a new phone. Made the process very smooth. Would highly recommend!

Lost service every time wind blew Hard to Get Tech support…read moreWorst thing the won't remove dish my HOA complaining

I have been a loyal Dish Network customer for over 11 years, but I am deeply disappointed with the…read moreway my account has been handled since my decision to cancel service. Due to continued price increases, I chose to terminate my service in November and called to cancel. The representative I spoke with assured me that my service would be discontinued and that I would receive a prepaid return box for the Hopper equipment. After this call, I logged into my account and made what I believed to be my final payment. However, unbeknownst to me, Dish Network reinstated my service without my authorization and continued to bill me. Since I had already moved on to streaming services and was no longer using Dish, I had no reason to suspect that I was still being charged. When the return box never arrived, I called customer service again, only to discover that my account had been reactivated. I was then wrongfully informed that I had agreed to renew my contract, and when I disputed this, the representative placed me on hold to check with another department. Upon returning, I was told there was no evidence of my authorization for renewal--which confirms that my account should have been canceled as initially requested. To add insult to injury, despite finally being able to return the equipment, Dish Network has added a non-return equipment charge to my account. I am now being forced to pay for two months of unwanted service and an unjustified fee, making this situation feel like outright extortion. Consumers be very careful

This particular Xfinity Store by Comcast is located in the Rotunda shopping center, which has…read moreplenty of parking. This location is fairly new, opened about 2 years ago. The store itself still has that "new store" vibe to it. The people (very female heavy workforce) working here are very friendly and helpful. Most of the customers are here to either pick up or drop off their cable boxes and/or internet modems. They also sell phones and activate new services with Xfinity Mobile, which is only available if you are already a Comcast internet customer. Why is it not 5-stars? The wait for an agent to help you after signing in can be awhile, and sometimes despite their best effort, they are still unable to help you in-store. It's Comcast, after all...

Not enough sitting for customers who are waiting. The staff were talking negatively regarding…read morecustomers returning items and they gave the impression that they didn't want to be at work.

For the past two weeks, every day, one or more of our cable boxes has screwed up. I have 3 boxes. I…read moreHAVE BEEN TO THE STORE AND REPLACED BOXES. For 450 a month I expect better service. Every day at least one box has stopped working. I HAVE SPENT HOURS ON SUPPORT. They fix it temporarily and 24 hours later, not working. You can take every one of these boxes and SHOVE them up your A.. Elaine Gordy 410-726-9001 A VERY DISSATISFIED CUSTOMER

Dusty was awesome. He went above and beyond. He came just to install a new modem and he did some…read moretests and found out that we had a bad line/connection/port outside and also needed and upgraded ground and box outside which he installed. He upgraded our modem, cabel box, and remote. He was very nice, personable, and thorough. Our internet is very fast now and I can get Disney+ now!! I wasn't previously happy with the first tech on the chat i spoke with. The second tech on chat was better and reduced my bill like $30. Between him and Dusty you guys have made things right again. Thank you. Sincerely, Mike Russum

I have now worked with 1st security for both on my homes. The staff really work hard to make sure…read morethat you are totally satisfied with your install, as well as troubleshooting or addressing anything that comes up along the way. For me it's those two things that really stand out. Customer service and "it just works." In terms of customer service, it's hard to do better. The company's response time to questions is very fast. That's pretty much what you want. As for "it just works," the Alarm.Com system and equipment they are a dealer for really gives you peace of mind. It's actually secure. I could not be more pleased to work with and recommend the company.

The monitoring is essentially useless. The company will bind you in a 3-year contract…read more At the end of the contract they wont cancel it. In spite of what they told me two months before upon an inquiry I made. Instead they continued to debit my account. There is no way to stop it from your bank. Be aware of the scam and of their lies. When I cancelled with a form that I have to fill out, there was no acknowledgement. They still debited my bank account. They argued that there was a 3 days cancellation policy; this 3 months after my 3 year contract has ended. I have to yell for them to promise a refund for only 1 month. I am holding my breath. If this goes on, I will take them to court.

As our business at Social Driver grew in size, we needed an Internet service that was scalable…read more Allied Telecom provided us with the dedicated Internet speeds our business needed as we increased in size.

My Employer decided to make the switch from analog to a cloud-based telephone service. I wasn't too…read morethrilled because I was going to be the one to take the lead on this project, with all I currently have going on. The allied team made the switchover effortless; providing one on one training, speaking with staff and being available to assist with any questions I presented. We are about two months into the switch and it has been WONDERFUL!!!

Came in about 2 months ago and I have to say it was easy to switch my phone carriers and I got a…read morefree phone. The phone was much nicer than my other. The employees were very friendly and helpful.

Freezing Saturday morning in B-More and the store was opened on time with two very friendly agents…read more Was picking up WiFi device and being helped by Eddy. He offered to set up the device and patiently answered all my questions. Very knowledgeable and friendly. Great customer service.

Customer service was amazing and Mink J. was an amazing mobile expert! She walked me through an…read moreaccount update and an addition of internet access! T-Mobile Rocks!

My experience with Believe Wireless was jaw-droppingly terrible. I inherited the service from my…read morelandlord when she moved out of the house and I moved in; she kindly paid the service through the end of the month so neither of us would have to experience an outage due to a mid-month move. I immediately called to confirm that 1) the service was paid through the end of the month and 2) I would be interested in continuing the service thereafter, if it was to my liking. Before requesting a contract be forwarded via email, the woman I spoke with on the phone confirmed when asked that the agreement was month to month. A day later, I hadn't received the promised contract, but I had already begun to experience significant connection problems. I called technical support, and ended up speaking with a Paul, who turns out to be Believe's owner. Everything seemed fine to this point - we couldn't resolve the issue over the phone, and so he suggested sending out a technician the next day. I hadn't signed a contract (having not received one, as promised), so I presumed this to be still covered under my landlord's account, which, again, had been paid confimed by them as paid through the end of the month. Today the technician showed up. He was exceedingly nice, and identified the problem. He brought the contracts with him. As I looked over them, I noticed that they indicated a 12 month agreement - at odds with the information I had been provided prior. I pointed this out, and he inquired about it. After a time, he finally asked me to take his phone so I could speak with Believe's representative myself. The woman I spoke to, the same one I had spoken to prior, acknowledged that she had told me it was month to month, but because I requested service it had to either be a year commitment, or I would have to pay a $50 fee because the problem was with my router, not their equipment. Having been promised a month to month agreement, and having heard absolutely nothing of a potential fee for service (already completed) to this point, I protested, and was told after she checked back several times (later, I found out, with the owner) that I would either have to accept their terms, despite their having supplied me completely incorrect/incomplete information, or cancel the service. Since I needed to avoid service interruption, I told her that I would utilize the service up through the point it was paid and then discontinue it. She agreed. A few moments after we spoke, she called back to say that, she was sorry, but she had *again* told me the wrong thing - they now insisted upon taking the equipment back immediately! I pointed out, again, that the service had been paid for, and after encountering further obstinance on the part of the woman, asked to speak to the owner, since she was obviously not making the decisions. She checked back, and he initially refused to speak to me. When I again insisted, Paul came on and very rudely spoke over me, stating that the technician was taking back the equipment now, and that if I didn't like it I could "sue" him. Very professional! I should point out that the tech was hugely apologetic all along. He performed flawlessly, was an incredibly nice guy, and just doing his job, which I don't blame him for. He stated repeatedly, though he did not need to, that he was embarrassed at the treatment I was getting, and in agreement with me that the interaction was outrageous. Anyways, after all this I feel especially lucky not to have been roped into a service agreement with a company capable of such spectacular rudeness and incompetence.

Very friendly and prompt technical and sales service. It's a great alternative Internet service…read more(based on line of sight (radio) wireless broadband) to cable or DSL. The reliability and speed so far (2 weeks) seems to be on par with cable or DSL. However, the connection seems to time out more often. This might be due to radio frequency interference. Overall, I am very happy with the service. Not having to deal with incompetent and rude tech and sales supports from big cable or phone companies is definitely a bonus.