If I could have given them 0 stars I would. They advertise as much as 6mbps. That happens between the seconds of 6:08:01 and 6:08:03. The rest of the time I get less than .70 gps. That's right point seven zero. The Clear Tech tells me that they slow down my speed because I use more that the NORMAL user. That's whyI bought the largest plan, dodo head!!!. What? Clear is a socialist provider? Taking from those of us who can afford more and giving it to the less fortunate. I don't believe that story. I think they are using us all to build their business until they can pay for more bandwidth themselves. Just say so. If you are desparate and live entirely by yourself and only surf the web and check you email. Get the cheapest plan they offer. read more

Do not and I repeat, do not do business with this company. I cancelled service with them a year ago. Today Dec 5th 2011 out of the blue they debited my card for $25.00. I called them and asked why they charged me and they replied that my account is still active. My response to them was this: If my account is listed as active why are you suddenly debited my account after a one year cancellation. They had no answer. I threatened them with a lawsuit and now they are telling me they will process a refund and cancel my account for a second time. I have no idea where their workers are from but is is hard as heck to understand them. I will make it my job to alert everyone of their questionable business tactics. Do not give them your credit card information...ever. read more

I got Clear this week & less then 24 hrs. it is going back they told me that since my laptop would not work with their service would need to charge me 165 to fix it & I told them no thanks I will go back to Time warner cable where they have GREAT service. CLEAR SUCKS!! read more

The customer service representative when initially placing my order over the phone was courteous, friendly, and coherent. I was told that at my address in Plano, Texas I would be able to stream Netflix on my Xbox 360 in HD with no problem, so I ordered the modem and received it in the mail quickly. That is where the good experience with this company stops. Even after purchasing an extension cord and placing my modem as far out on the balcony as possible, internet speeds were frustratingly slow. Netflix shows would take up to five minutes to load in poor quality, never HD, and would stop playback frequently to adjust for poor signal, often telling me my internet connection was too slow to resume playback. When I called to cancel my subscription my calls got "dropped" several times while transferring to the cancellation department, I was told I would have to pay huge cancellation fees, had to speak with a "technician" that wasted 20 minutes of my time and said I would be able to call back and cancel after 24 hours. I called back a couple days later and started getting the same run around, after losing my temper I was finally able to get them to cancel my service with no fees. Very frustrating experience, definitely recommend avoiding this company. read more

Wish I could give lower than one star too. I got a clear modem hoping/thinking I could avoid doing business with the mega-cable/internet company in my area. Got the modem - very easy set up. Hooked up my roku 2 and then blue ray dvd player and began to stream tv shows and surf the web - Very Excited. Then it happened. Signal started to fluctuate and get lower and lower. Went to 0Mbps several times. Never got above 1Mbps several times. Called customer service and was told about throttling and the fact that service "was not designed for streaming movies" and "throttling was done so that all subscribers could enjoy Internet experience during times of high usage.' I countered with I understand that but down to 0Mbps - well we can reboot your modem and that should help some. No help and modem began rebooting itself without our help. All in All this was a horribly expensive experiment ($100/modem and $52/service). Will not recommend to any one. In fact anybody want to buy a slightly used wi-fi modem from clear. Contact me. read more

I have used clear for a year now. My boyfriend moved in and clear wouldn't support all of our wireless devices (max of 5). We decided to cancel clear and transfer his comcast. Clear kept me on hold for 30 mins and I had to speak with 3 associates. They said that I was in a 2 year contact and would have to pay a termination fee. The whole point of going with clear is "no contracts"... Stated on the front page of their website. I never signed a contract. They claim that when you download the software on to your computer, which is required, that agreeing to the terms and conditions puts you in a 2 year contract. I had to speak to a manager to cancel my service with no fees. I expect more headache because he said that if I see an additional charge from clear to dispute with my credit card company. I would not recommend clear to anyone. read more

I would put lower than 1 star but I can't. When I first switched from AT&T and their capped usage, I was SO happy with Clear! There are 4 people in my house with 3 ipods a laptop and Hulu or Netflix being run on a computer and a gaming system at any given time. We use a lot of bandwidth. Clear seemed to be the answer to all my problems! The first month everything was great. I think after they had a history of what to expect from us in bandwidth, they pulled the reins and HARD! Every day for the last week I've talked to tech support, who are all very nice, however no matter who you talk to, the solution is ALWAYS reboot your modem...reboot your modem...reboot your modem. I think they just want to get you off their call so you get transferred to some other tech support technician and they don't have to deal with it anymore. My speedtest.net results are CONSISTENTLY BELOW 1Mbps on download and upload speeds. Like...0.45 or lower. I would try to watch a show and 5 minutes into the episode constant buffering. This with Chrome, 4 led lights minimum on my modem, cleared browser cache's, modem hard wired to my computer, resets from the corporate office, etc. After the 5th day in a row of telling me to reboot my modem (the last lady even said, unplug it for an hour and it will work faster, guaranteed!) I'm giving up. I hope Sonic.net's Spiral Fusion option works as good as I've been reading! 3rd company's a charm right? read more

I will try to get this out before my connection drops AGAIN!!! In fact, maybe I should post this from my iPhone. The connection is twice as fast and 100 times more reliable. Do not try to watch Youtube, it does not work. read more

Terrible internet speeds, heavy fines for cancelling, and........ DOES NOT WORK WITH MAC! argh. Never again. I switched back to ATT within a month. read more

The easiest setup ever, pretty much plug in and go. The representative I talked to was awesome. I chose the "home" option after learning you can still move the modem around outside the home without paying for the mobile option as well...good call! I went with the basic plan, and it's still pretty good ( I get all 5 signal bars in my place with the modem positioned near a window) I'm only paying $25 a month plus the $5 modem rental fee, what a deal! read more

If you enjoy being throttled to the point of not being able to watch Youtube videos, you might like CLEAR wireless....

I really wanted to use Clear. I bought the 4 G Hotspot and it didn't work. I exchanged it for another and it still would not connect to their towers. Apparently I live half a mile from two of their towers here in Chicago, and it still doesn't work. Needless to say, I am returning this device as well and getting a refund. I am very disappointed. read more

NOTE: MAC USERS--IF YOU DON'T HAVE AN INTEL BASED MAC DON'T EVEN TRY USING CLEAR!!! NO MATTER WHAT THEY TELL YOU! Unfortunately I learned the hard way. I REALLY needed to have internet access while staying in the Atlanta area for the month of June, and I had heard about CLEAR so I thought I would see if it would work for me. I called CLEAR from my home and explained my needs, and also told them the operating system I was using to make sure it would be compatible. The rep I spoke to assured me that it would work with my system so I arranged to have the usb modem sent to my location in Atlanta. It was waiting for me when I got there, and I was very happy, but as soon as I inserted the installation CD a message came up that the Power PC platform was not supported on CLEAR. I called CLEAR again and was told that it was a mistake and all I had to do was go to a CLEAR store and have the proper drivers installed. I did that, but as soon as the salesman saw my computer he told me that CLEAR wouldn't work with my operating system, and he also said that the reps I spoke to originally and the second one should have known that. So, now I had to arrange to send back the modem--called CLEAR again and was told they would send me a return shipping label in the mail within two days. Didn't arrive, so called again, and again, and again--long story short, it took almost two weeks to get them to send the label--Surprise! Now I have to wait until they get it back to get my refund. I'll probably have to fight for that too. All the while, I've had no internet access and have had to go to wi-fi cafes to do get my work done. So much fun. NOT! Cannot recommend this company. read more

Last week I was at the Chicago Westin for a company sales meeting. In room WiFi was $12.95 day which my company does not pay for, then I plugged in my Clear Wifi laptop modem, not knowing if they were in Chicago yet...BAM! I was connected. read more

Anyone else constantly hearing how great Clear is and excited to see an alternative to AT&T or Comcast? I was, until I made the mistake of believing the positive chatter and actually signed up. First thing you should know is that when you call them you're dealing with a third party rep which for me was Satellite Country. Said third party rep then proceeded to go on about the no contract, no credit check, the free 30 day trial, that I did not have to sign up for an auto pay (I could mail in a payment, phone one in, or pay online, using whatever method I liked) on my credit card, the outstanding internet reception, and how hassle free it would all be. Ok great, I completed the sign up procedure and was told my modem would arrive in 3 business days. Everything went downhill from there. Satellite Country screwed up my mailing address and my package was sent to FedEx no mans land. I spent the next hour being bounced from FedEx, to Clear, to Satellite Country to get the matter resolved and was finally assured by Clear that I would receive my package the next day. If this wasn't enough Satellite Country told Clear that I wanted auto pay on my credit card when I expressly told them I did not and then they refused to correct the error. I spent another hour on the phone with Clear to get that taken care of and my payment for the first month of service, modem, shipping, and tax had already been processed. So what happened to my free trial? Oh guess what? There's no such thing. The sales reps they hire at Satellite Country apparently have no idea what they're talking about according to the half dozen reps at Clear I spoke to. Oh great, so now who am I supposed to trust is giving me correct information? I reiterated that I did not want to set up an auto pay and understood that I had been misinformed regarding the free trial and agreed to allow the charge to stand. I was told by Clear that the only reason my account would be suspended was if I failed to pay (which is exactly how any service works mind you) and that and that I did not have to set up auto pay and could choose any of the payment options including mail, phone, or online. They also told me that if I was unhappy with the service and returned the equipment I could receive a full refund. It's not a free trial, but its something. The modem arrived the next day as promised, undamaged, and the set up was easy. But no service. I get a message saying I have to call customer service. Ok, what now I wonder. First Clear tells me my account has been suspended for nonpayment and I have to remind them repeatedly that I was billed (and the payment was processed!) before I'd even received any of their equipment. Then Clear still refused to provide me with service without the auto pay set up after I'd been repeatedly told by them that I didn't have to do such a thing. Anyone else see what's happening here? It seems to me Clear's only goal is simply to collect money and offer absolutely nothing and send you through pure hell bouncing you all around through their third party reps and outsourced reps all the while thanking you for choosing their company. Well they can certainly thank me for cancelling their service and sending their equipment back and making them refund every cent of my money. Dealing with them was reminiscent of AT&T and Comcast, what a shame too. Clear really had an opportunity to stand out and be a strong competitor if only they'd follow through on any of their claims and properly trained their employees to provide consistent and accurate customer service. I will happily be taking my business to another wireless isp and will be telling everyone I know to stay as far away from Clear as possible. read more

Well, maybe I'm a dumbass, but I'm still using Clear. My only other option is Comcast and they refuse to repair my internet, so they really aren't an option. Clear REALLY sucks. If you like to watch more than 5 Youtube videos a week, they will practically turn your internet service off. I suppose Clear would work for someone who never watches video. Customer service is truly horrendous. read more

They throttle my bandwidth, I have proven it with them on the phone. They flip a switch and the speeds go up, my signal stays the same. They lie and say they are not throttling despite the proof. This occurs when you are a heavy netflix or hulu user. read more

EDIT: I'm disappointed this website has filtered my review, I've explained all the company's backhanded dealings so please read on. Normally, I do not take the time out of my weekends to write trivial reviews on products or services, but tonight I made an exception. I feel that many reviewers that have praised Clear do not understand the situation of thousands of others who are frustrated every night with their Internet provider. As the #1 website on Google for Clear's reviews in the Atlanta area, I felt obligated to warn any potential victim on here to avoid this company at all costs. Imagine an evening for a family of four, everybody video chatting with friends on Skype, watching videos on YouTube, or gathering around the couch for a movie on Netflix. This would be fine and dandy on a 6mb connection that the company advertises. Now imagine the same family trying to do the same tasks on a shared .25 (one-fourth) mb connection. Divide this limited - bandwidth by four for each connection and you have speeds less than 56k dial-up. Now take in mind that the family pays $45/month for this service and another $200 if they want to cancel their subpar service early. Only then will you understand the predicament that Clear's subscribers face. Clear advertises an "Unlimited 6mb Connection" for your home. I enjoyed those speeds for the first few weeks of service like most other people, but let me tell you that this is subject to so much fine print. "Unlimited" means unlimited data usage, sure. This does NOT mean "Unlimited Speeds" though. Clear, has a "Network Integrity Management System" (NIMS) that can throttle your bandwidth significantly. If you have a Netflix account and stream movies to your computer or TV, you and your family WILL be flagged as abusive users. This means your great download rate of 1mb/s can quickly fall to dial-up speeds such as 8kb/s and even the most basic tasks such as email can take several minutes to load up. Say goodbye to video games and embrace the free time you have while waiting for YouTube videos to buffer. It should be known that Clear representatives have repeatedly told customers that they have a "hands off" approach when it comes to deal with bandwidth throttling. Their "NIMS" however, is an automated program that throttles you instead based on past history and such. This can last several days without notice.. Worst of all, customer service reps will tell you that they have absolutely NO CONTROL over the throttling and CANNOT help you. Since October 2010, I would say that I have been throttled 3 weeks of every month. I will tell you that I have called in about my service several times. My experience with their customer service has been dismal overall. That is not to say every rep was absolutely terrible, I spoke with two fabulous ladies that helped me with the process of canceling my account and waive my Early Termination Fees. However, I also faced representatives that flat-out REFUSED to speak to about the account while I spoke on behalf of my father and similarly REFUSED to connect me to a supervisor upon my request. Other times, the supervisor simply recites the Acceptable Use Policy (AUP) and validates the throttling. You should also be informed that Clear DOES NOT offer credit back on your account for any degraded service or outages you might receive. Company policy. By the way, this throttling is perfectly legal according to their Terms of Service (which you'd sign in a contract) found on (http://www.clear.com/legal/terms) See Section 3c/d. If my words are not enough, PLEASE do some research. The company is financially unstable and is facing a renewed Class Action Lawsuit. There are hundreds of complaints within Clear's Support Forum alone (http://forums.clear.com/clearcom). In addition, hundreds of other people have detailed their credit card and customer service horror stories on (http://clearwiresucks.com/blog/) *** However, if you've been suckered into a contract with Clear like I was, there is some hope*** Please take a look here: (http://www.clear.com/legal/terms) Section 2. Clearwire's Right to Change Terms and Your Related Rights. This is basically a godsend for most people as their Terms of Service changed on 4/20/2011. I called in several months ago to refuse the new terms and the rep waived my Early Termination Fees. Unfortunately, I have not left Clear yet because I cannot get another Internet Service Provider to service my house (lack of infrastructure) but my account has been flagged for any future cancellations. Three separate customer service reps confirmed the waiver for me. (I guess I still haven't accepted their TOS though) *** I just spent a few hours of my Friday night typing this up because I want people to know that this company has some SERIOUS faults. Now I'd like to ask you to please rate this review up. This website needs some updated reviews that don't feature naïve praises. Abridged Version: Don't take your chances with Clear read more

Switched to Clear 1.5 years ago. The connection was alright until two weeks ago we experienced some connection problems. It will let us connect about 10mins and will disconnect until we restart the modem. This is really annoying so we called on Tech support on the 16th. They asked us to reset/reboot the modem and told us that they will check the tower nearby, after two days, same shit happened, we call again and they told us the same thing. After the forth calls in 1.5 week we got the answer: "Oh, there is some kind of wavelength interfering the tower in your area (between Monterey Park and Alhambra) and there's nothing we can do about the bad connection". OK, fine then we have no choice but to cancel. Keep in mind, we have shitty connections from around the 13th-23rd. Our 1st call was on the 16th, our billing cycle started on the 17th (automatic payment). I called to cancel on the 23rd (took about 30 mins). But they will NOT give me the full refund of $45, which was prepaid from 17th of this month to the next. They said since I called to cancel one week after the pay date, I will get charge for the week and i can only get a partial refund. WHAT KIND OF BULLSHIT IS THAT?!. I have to pay for something that I couldn't use?. I will NEVER use them again, and beware for those who are currently using them, make sure you know your billing cycle and cancel before they charge you if anything happens. read more

Ok. I finally joined the world of laptop owners and all contacted my Clear customer service and they sent me an adapter immediately and it's great! My total for internet for desktop and laptop and home phone is $100/month. I'm waiting patiently for them to go over into cell phones so I can really get away from AT&T. I currently am NOT under a contract so I'm patient and I hope my cell phone holds up to allowme to NOT go back under a contract. **fingers crossed** read more

I've seen a lot of negative reviews for Clear and I don't understand why. I've had clear just over a month now and it works flawlessly. Clear works much faster than earthlink. By going with Clear, I no longer need a phone line for internet and I am now saving $50 a month. read more

Cedar Park / Leander TX. (just outside Austin) Experienced home modem and mobile usb on an "unlimited" plan. Both are super fast If you don't use the internet much. Don't expect to watch Netflix. Due to the speed cap(approx1.0Mbs) they imposed approx a month after service start. Now my service is being terminated for not meeting their "Acceptable Use Policy". This is because they state I was negatively impacting other users. This policy is all very vague, no specifications. Probably so they can make up rules as they go along. Personally I think they Need to advertise what their really offering. Which is not unlimited service and speed My speeds were great in the beginning peaking up to 20Mbs and averaging about 8Mbs. After throttled was about 1.0Mbs Hope this helps read more

12 days later and still a fan of WiMax! We get a steady 3 bars and enough speed for the things we need to do....uploading photos, sharing docs, streaming movies and video..it's great -- or great for my particular location. Apparently it's not so great in some areas. I highly recommend, but with caution! You at least have 7 days to cancel new service with no cancellation fee -- that should be enough time to determine if you can get a steady signal and connection. read more

This is a terrible service. They can't even meet their own requirements with a minimum download speed of 4 mbps. Sadly their customer service and techs are provided with run-around excuses and canned responses. "its a netflix congestion, which is why your speed is slow." Then don't charge me for not being able to use your service! If you spend money on something, you DO expect to get something out of it. In addition, they throttle users but dont tell you. My advice, spend an extra 20 bucks a month for a consistent service, minus the hassle of trouleshooting every 24 hours. Go with comcast, at&t, verizon fios, but certainly NOT Clear. They Clearly suck. But if you the rare few that just likes to throw money down the drain, then feel free to support crappy ISPs such as clearwire. read more

I signed up for Clear the day it was available in Atlanta and have been very happy with it until recently. At the time the only choices I had at my home in Duluth, Ga was Charter Internet (which charges for breathing and everything else) and At&t which only had 1.5 DSL Service to my house. So I was eager to get something cheaper and faster. I got the Home and Mobile unlimited. Like I said for most of the last year I have been happy with them. I was getting near 8Mbps most times well above 6Mbps I was paying for. Well it looks like they have over sold my area (moved to Alpharetta 8 months ago and got the same kind of speeds since I am just 300 Ft from the closest tower) because in the last 2 months I have had my bandwidth get cut from an average speed of 5.5Mbps to less than 2.7 Mbps over any 24 hour time period. What makes it worse is that all of a sudden I have had my connection placed in to "Managed Network Connection mode" for excessive bandwidth usage which drops my connection to less than 1Mbps and most times it's less than .6Mbps! Dial-up speeds. I was told this from a Tech support person and also told once I was in managed mode there was nothing he could do to get it out. I could understand this if my usage had changed but it has been basically been the same 36GB per month since I signed up so they did this just because at certain times I might download a file while watching a movie on Netflix. Which I have done just about every business day since I signed up. So I can no longer recommend Clear. (And I have recommended them to over 25 businesses and at least a few hundred home users in my capacity as a Systems Administrator and Tech Support Person). I can respect high total caps like At&t caps, which are 250GB per month (about 50 DVDs a month worth of data) better than arbitrary "managed" bandwidth reductions like I have been subject to with Clear. I believe any company that says unlimited and then imposes limits is lying. Period. Avoid them and tell anyone from the company that you are avoiding them because they are not transparent in the service they offer when they claim unlimited. They are playing BS games with words to be able claim that it is unlimited. read more

Clear is not worth the money. I'm paying $45/month for wireless internet for my laptop and I am cancelling my contract after 1 month. When it's working I get great speeds, but it hardly ever works! If I am moving at ALL it drops the connection. I have to sit my laptop in one spot for it to connect. If anybody bumps the receptor or moves my laptop or even rotates it, it disconnects from the internet. Very frustrating. Very limiting. Customer service told me it must be a product defect, but I'm not willing to give Clear a second chance. read more

Terrible! Waste of time! The friendly sales person assured me that I had good service at my location. Well, after, receiving my "rover puck" (the device you use to connect) and spending a good 15 minutes waiting to talk to someone in India who could not help me, and then waiting another 25 minutes I was finally connected to an American who informed me that the service actually was not available at my location after all. He also had the audacity to suggest I drive up the street and try in there. I said that no, I needed it to work at my address, duh! The sales jerks will tell you anything to get you to sign up, and then you have to deal with their terrible costumer support. I also tried to connect at a couple other locations in town and no dice. AVOID THIS SERVICE! read more

I wanted to like Clear. I mean, I really, really, really wanted to like Clear. But I was discouraged, frustrated, and disappointed every step of my experience with this company. I had been eyeing the service for a few months and had read all sorts of reviews. I checked the coverage area and was smack in the middle of the green area on the map -- less than a mile from a tower. Despite my worries of it not working and them sticking me with some application charge after I hassled my way to a refund, I ordered the service. Two weeks, two modems, multiple chats/phone calls, and a heap of frustration later, it turned out I was right. I followed all the instructions online and couldn't get a signal. I tried it all over my house, even up in the attic window. When tech support asked if it was overcast and began to explain that the weather might be the reason for the non-existent signal, I knew it was time to abort. The tech guy didn't hesitate to send me to an account manager. By an act of sheer stupidity, I let the sales guy talk me into trying the other "better" modem, thinking this new modem could take me from no signal to full signal. It didn't, of course. Then came the refund process, which was anything but smooth. First I found out that the activation fee was non-refundable (I had scoured through the terms and conditions for that piece of info, but either missed it or it wasn't there). So, I was out about $35 for an activation fee for a service that never activated. Thanks. Then, the Clear folks got their stories mixed up or something; I got refunded for the monthly service charge, but not for my modem I had purchased. I sent both modems back using Clear-provided UPS packing orders. Two weeks went by and no sign of refund. I chatted Clear (because it's so hard to call them) and the chat agent refused to refund my modem. I explained to her multiple times in different ways that I had purchased the modem, and returned the modem, so I should get refunded for the modem. I mean, who buys something and returns it for no refund? I could've kept it and at least sold it. She finally caught on to what had happened and processed a refund for my modem. Bad experience, bad product, bad operations, bad customer service. I wanted to like Clear, and gave it all the chances I could. In the end, all I got was a $35 activation fee. So glad I didn't get wrapped up in a contract with them. I'd steer clear of Clear. read more

Shocking. Horrible. Horrible. We've tried it for a month, but it takes 10 minutes to load a 5 minute youtube video. Who lives like that? I've spent hours on the phone with different reps and "high level engineers" running tests and troubleshooting, to no avail. Whether it works might depend on where you are in the city, but I certainly wouldn't risk it. Wish I had yelped this before buying... read more

I experienced numerous outages and extremely slow internet speeds with the "Home Internet" service. I wasn't trying to download movies, just trying access e-mail and read the news. After several weeks of aggravation I went with a DSL provider. I signed up for the "month to month" service plan thankfully. Beware, even though they call it the "month to month" billing plan, they will still auto-bill you. Oh, and they don't refund any service charges you have already paid for. Yep, top-notch customer service is not part of their overall business strategy. I wish Clearwire (their parent company) luck in digging themselves out of the more than 2 billion dollars in debt they have incurred in a losing business. I am going short. read more

Nope, don't do it. I know, I know the other companies have screwed you over too, Clear is cheaper, maybe it will be better. No, no, no... The problems: 1) Connectivity and speed - I've had Clear for about 1 year. I found the connectivity to be highly variable and rarely had the speeds they advertised either when directly connected to the modem or when connected wirelessly. The download speed averaged at 1 MB over several months, when they advertised 6 MB. I also had issues with the signal just randomly dropping. The modem had to be placed in a window to get any sort of signal, limiting where much of my other equipment could be placed. 2) Customer Service: You can NEVER get a hold of someone by phone, and the chat capabilities are limited in terms of tech support. I waited on hold an average of 30 to 45 min and usually gave up before reaching anyone. Oh, and they often hang up on you, placing you at the back of the line again. 3) Cancellation: The worst part by far. By the time I canceled, I was done with them. Not interested in negotiating, just wanted it over. I waited on hold for 18 min - hang up. Tried chat, was told I had to call back. Called back and had to tell her **6 times** I wanted to cancel. She just ignored what I said and kept trying to talk me out of it. I finally had to yell at her to get her to stop talking and cancel the service. I will be filing a report with the Better Business Bureau over that. Bottom line, I know it's like choosing from the best of the evils, but go with someone else. The 2.5 star average is no fluke. read more

Was good while it lasted.. but now I report things have come full cycle and am going back to Comcast. I bought both a stick and a mobile hotspot 2 years ago while in transition and relocating. I finally settled into my new city and decided to buy a Roku player and stream Netflix and Hulu plus movies (and save money by not buying cable????). The other day the Roku player was constantly rebuffering and interrupting my shows because I wasn't getting the bandwidth promised by Clear. It had dropped down to .3 mbps when I needed at least 1.5 mbps to stop the *&(& thing from rebuffering. The agent explained to me that although I had "unlimited" coverage I lived in a congested area and that they "reallocated" the resources to accomodate their other customers. That's very Democratic of them - but it also means I'm not getting what I paid for. So I signed up for Comcast cable and blast internet service for only $10.00 more than I am paying these people!!!. Also, don't think you are going to go away on a trip and be able to avoid a hotel internet charge by taking your clear stick. I once tried to loginin the Portsmouth, VA area and was told by a Clear rep that it wasn't one of their coverage areas. I will now drop Clear like a rock. read more

I would have given this company NEGATIVE STARS if it was possible. This company has the absolute WORST customer service I have ever experienced in my life. They are so irresponsible and they don't ever follow up. For example, I was told that to cancel my account it would be $40.00. That was 3 weeks ago. They continued to charge my account and today they decided that they wanted to charge an early termination fee of $83.50. So, naturally I called them--irate. The man I spoke to was rude and obnoxious and not helpful AT ALL. So, I told them that the termination fee was supposed to be $40.00. He checked his notes verifying that what I said was correct. His rebuttal was "The $83.00 is a valid charge. Whoever told you $40.00 was wrong" Really? Is that the best you've got? If I was told it was $40.00, shouldn't it be $40.00? He decided that it would be fun to argue with me as I got angrier and angrier. I asked to speak to his manager. He said, you could but he's only going to tell you the same thing...and he didn't transfer me! I was furious at that point. I said take the $83.50. Take me off your e-mailing list, do not call me. IF YOU VALUE YOUR TIME AND MONEY DO NOT SIGN UP WITH THIS COMPANY. ITS RUN BY A BUNCH OF MORONS. And to add to the abomination of this company, their product also sucks. I was told that the device I had provided WiFI for like 5 other devices. Lies. That thing was a USB drive thing and barely provided internet for my laptop. It has slow internet service, just awful....its just bad. Don't do it. save yourself some frustration, don't do it. read more

I signed up for clear.com a few months ago. They promised me super fast interenet speed. They guaranteed 4.8 Mb/s upload and said I could get 15Mb/s. What I got was 0.0 up to 2.0Mb/s, most of the time it was 0.11 Mb/s, or 0.25Mb/s, or 0.45Mb/s. I should say that my standard (slow) DSL connection was always steady at 2.52Mb/s. When I complained they blamed my computer, router, AV software, firewall, well everything else but CLEAR. After doing everything they told me and nothing worked one tech support guy started telling me to do things that did not make any sense, including uninstalling all my anti-virus software, and expanding my RAM from 8GB to 32GB (I can assure you 8GB is plenty). I proved them wrong by just switching the DSL/Clear modem from my router. Everything else including cables, computer, time/day was identical and I demonstrated that CLEAR was typically 10 times slower than standard DSL in identical situations, and I often lost the CLEAR signal. In addition I did a tracert in the command prompt to show that the signal gets lost between the CLEAR modem and the tower, not anywhere else. One tech support guy admitted that the tower in Dallas that I used was under repair and that was the reason. Another tech support guy insisted that this was false and the problem was my cable (I used the same cable for DSL). In summary, CLEAR was super slow, had a tower that did not work, and they lied about it, and also tried to mislead me into doing bad things as a stalling tactic. I wasted money and time on CLEAR. However, what is so shocking is that they are lying to their customers and intentionally tries to harm them. Good service or not, I would stay CLEAR of CLEAR.com at all cost. read more

Horrible, horrible, horrible connection and customer service. I live one block from an Intown tower and have a window with a clear view to that tower, yet I almost never have more than 2 bars on my home unit. Could not get connected at first and got sent to customer service in India, where I could barely understand the representative due to a bad phone connection. It took two calls totaling more than an hour to get the system to work at all, but I still can't watch any videos, can barely check my email using Outlook, and forget live streaming anything. I just called to cancel and was told that their system is broken and I'll have to call back in 45 minutes to do so. Unbelievable. read more

JUST SAY NO! Portland, OREGON. Everything said is in my opinion. But with facts. They sell you 4G then they give you a regulated system. First month is good, THEN....... slower than molasses. ALL DAY, ALL NIGHT. I use about 1,300 MB in a MONTH. I can't watch a Youtube video online or anything on Netflix that doesn't take forever to load and cuts out on me constantly. Here is the response from Clear. "Your speeds are slowed automatically because you are one of a very small percentage of customers who are using an abnormally high amount of network capacity. CLEAR uses a data speed regulation system to temporarily reduce the data speeds of solely those customers who are demonstrating atypically high levels of data usage during periods when a large number of customers are online." " The end result is that a few heavy users temporarily give up some speed during discreet times of extremely high internet demand, so that the greatest number of our customers can enjoy a positive online experience." "I understand this is frustrating for you, customer. Our data regulation system automatically slows the speeds of our very highest users when their tower is congested. This is intended to provide a good online experience for the vast majority of our customers. The congestion level at your tower will determine when your higher data speeds will return." I am extremely close to TWO towers and have my device in a second floor window. Can't even get 2 green lights on my device. Purchased a Clear Spot for a child. Goes to visit family and because the signal is so bad on the clear spot CLEAR just shuts off the device with not notification to me. I have to call and have them turn the "mobile" device back on. They claimed it was affecting other customers. How dumb of an answer is that. Shame, Shame, Shame on you Clear. read more

I get 5 Mbs sometimes. More often, I am lucky to get 2 Mbs. Much of the time I can't get a tenth of that. No rhyme or reason. The speed just varies from day to day or time to time. No wonder they lock customers into a 2 year contract with expensive penalties for ending the contract early. They would not be able to keep their customers otherwise. I wish I had looked at reviews before signing up. Never again. 09/20/2011 Speeds have been better and more consistent since I moved to a new location in Durham. read more

This company is unethical. We were sent to collections 4 years after we attempted to use the service for $14. The service never worked and we returned the equipment within the month. I think they pulled out of my area because of the problems. I was told nothing was owed when we canceled. In my case, I paid it just because it would be such a hassle to file an appeal. If I could rate them no stars, I would. read more

Unbelievable! This has got to be the worst ISP company I have ever experienced and I mean it in every aspect, from connection to technical support, to customer service! They are a fraud! I am typing this review as I wait on the phone for the 3rd customer service representative who promised to return but never did. I live in Rego Park, an area with quite a few towers and SHOULD be good coverage on a normal day. It was working fine for a while provided that I am not a heavy user. But one day it just won't connect to the internet anymore. The red light continues to blink searching for a signal but it never does. First time we called, the automated service says to connect it to your pc and they will attempt to pin. Mind you that the automated message returned saying that the pin was successful even though I haven't even connected the modem yet! Then when I got to speak to a live tech support, the guy did minimal troubleshoot, as in take out the battery and put it back in, and said to leave it blinking for 24hr and if it's still not fixed, call back and they will replace my modem. Called back the next day, the second tech support insisted on sending us a replacement battery!!! There is definitely power in the modem, it turns on just fine, but she absolutely refused to replace our modem and insist on sending us a new battery. After hours of debate, I asked to speak to a manager (which was difficult to get to as well), she put me on hold and never returned. I called back again to speak to a different rep. For this one I told a very furious story to and demanded a solution since I depend on internet connection for work. This one now tells me it's been discovered on 06/01 there's a problem with our tower that they need to fix. After a few more hours of arguing and speaking to a manager, I was promised that my problem will be fixed in 24 hrs! Again with the 24 hr! I swear they are coming up with BS answers just to stall the customer. If it was a true tower issue, why is it that I still can't connect in Manhattan! Last night I called again and this time no one picks up at all! Today I am calling to cancel the service cuz I've had enough. The Customer service rep wanted to put me on hold and I begged for him to please return because I've experienced too many times with their company with no one returning and I'm on hold forever and guess what? He never returned!!! I am definitely reporting them to the Better Business Bureau! read more

I've had 2 hotspots and they have both broken. The last one being last week. I was on the phone with "customer service" for 1 hour, 38 minutes and they could not help me. I told them what was wrong (the hotspot was not getting power from the outlet or my computer); yet they had to troubleshoot it. The 1st rep I spoke to did not speak english well and was rude. I asked to speak to a supervisor and was told none were available. The 2nd rep I spoke to was nicer but also did not listen to my problem and could not help me. I also went to their live chat to simply ask for an email address where I could send my complaint and was told there is no such email address but that I could go to the "feedback" button on their site. HA! There isn't a feedback button. I am switching providers ASAP and will never use Clear again. read more