My partner and I signed up (free pickup and delivery! reasonable rates!). They picked up our clothes, no problem. A week went by, no clothes. I called, I sent an email. A day later I got a call from one of the two people saying "oops, sorry, our delivery guy flaked -- it'll be there tomorrow."
Ok. It happens.
The second time they picked up, no problem. But then a week went by, and no clothes. I called and sent an email. Got a call "Oops, it was marked as delivered, but we found it over here. It'll be there tomorrow."
And it was. But one of the shirts has a brown drip mark (rust?) on the sleeve. Not there when we sent it to them. I called and sent an email -- hey what happened? How will you fix it?" No reply. It's been a week, and no reply.
They won't even come back to pick up their sack and hangers -- forcing me to throw it away.
Like I said, a great idea, poorly executed. read more