I want to start by saying this review is truly about the excellent service we received from Jessica…read moreAllen and the owner, Dan Doueck. We live in San Jose, but our townhome is in South Lake Tahoe and is used as a vacation rental. With Christmas and New Year's coming up, we had guests booked for nearly three weeks straight. On Tuesday, December 16th, our property management company, Vacasa, called to let us know our gas fireplace was no longer safe to operate. With guests arriving that Friday, December 19th, we were suddenly in a bind. Megan at Vacasa immediately jumped in and connected us with Jessica at Fireplace Service and Repair. From there, everything moved fast. Jessica walked us through our options, and almost immediately found the perfect replacement fireplace for our home. Thanks to Jessica and Dan, installation was scheduled for December 19th and completed quickly and efficiently -- with plenty of time before our guests arrived. Considering we don't live in South Lake Tahoe and had never worked with them before, we were incredibly impressed with how smooth the entire process was. They were professional, responsive, and made us feel completely comfortable every step of the way. We highly recommend Fireplace Service and Repair -- absolutely 5 stars.

Good service. A bit of a wait but winter is coming so I started early with the call…read more The guy who came out fixes what the gal messed up two years ago, thank goodness. He left the fireplace working and organized. So now we can use it daily! And no funny beeps!

I have purchased both a wood-burning stove and blinds from Sierra Hearth and Home. I have been…read moreexceedingly impressed with the customer service, quality of product and their dedication to ensuring the customer is happy. I almost never write reviews but this one was 100% deserved and necessary.

I found Sierra Hearth & Home to have a very nice showroom, with a lot of variety. The employees…read morewere very knowledgeable and did not try to pressure me. Consultation appointment scheduled within 7 days, even during winter, which was unexpected. Employee called morning of appointment and also an hour ahead to say he would be 15 minutes later than scheduled. I haven't had this level of communication and good customer service in a long time. Estimate was received same afternoon as consultation and questions answered promptly. Prices were fair and we have ordered our pellet stove. I am very confident that the installation will be the same great service as we have received so far. Update: Pellet stove installed, and as anticipated, service was superb. The crew called 30 minutes prior to arrival and showed up within the scheduled time frame. They laid down tarps to ensure they didn't track in dirt or snow. They did a great job explaining the unit and we couldn't be happier.

We'd been wanting a stove for a long while. We visited AJ's Stove in Gardnerville over the summer…read more Krystal was very helpful from start to finish. Today the installers came out and professionally installed the stove with ease. We are excited to have a second heat source this winter. Thanks for an easy transaction.

These people are snakes. They lied about me being out of business they lie about county codes they…read moreclogged an old man's flue pipe to his pellet stove to try and sell him a new one. Very bad people please try your best to not do business with them

The best chimney company in the area! Salvador is a rock star!!! Completely satisfied with the…read morechimney service, fan & switch install.

Salvador was at my house today to clean and service my gas fireplace. It looks practically new. I…read morewould recommend him to anyone seeking any type of fireplace service or repair. They also fix chimneys and I found out today, if you have brick planters in your yard that needs some masonry work done, he does that too. Highly recommended.

Travis was wonderful, friendly, and super efficient. He…read moreresolved our problem really quickly! Bradley always comes through for us! Thank you so much!

They were on time, professional and I couldn't be more pleased. I had an Axium device installed by…read moremy boiler.

1st time buyer. We got a cord of softwood. Total fee with delivery included was $340 in Carson…read moreCity. I talked to Steve. Overall experience was great. Within 36 hours my wood was delivered. The wood was properly dried and ready to hit the flames. I'll be returning when in need of more firewood. 2 thumbs up to the team at Firewood Dept.

This is our second year buying from the Firewood Department…read more Last year Steve was very fast with delivery, but was sold out of a lot of varieties of wood. The Apricot wood was well seasoned and worked well for our fireplace needs. This year, I called in mid-late September. I put an order in and he said it would be a couple weeks. Well long story short, our order didn't get transferred to the delivery sheets and our order was "forgotten". After a couple weeks, I called and was finally able to get ahold of Steve. He apologized and delivered the wood within days. The almond wood we purchased, is very dry and well seasoned and smells amazing when burnt. I was annoyed at first that our order was misplaced, but Steve made it right and the wood is fantastic! Thanks Steve!

Again used happy outlet. Nat and Emily did a great job installing 2 pendant lights over the bar…read morecounter. They're updating also updated the electrical panel and added surge suppressor. Great people I would definitely recommend

What the heck is a consultation fee? I don't need a consultation or a home inspection for an…read moreadditional $89. I just wanted a electrical outlet changed out that was loose! I will never pay for this. Why make things difficult and overcharge customers in this economy for a simple service call. I called a service company for an outlet change without upselling me.

I'm a property manager and my ability to respond to tenant's requests in a timely manner is…read moreimportant to me. However, for something outside of my scope, I have to rely on the responsiveness of vendors. Often, this is a frustrating experience since sometime vendors just cont answer calls or texts or won't reply at all. Battleborn Vents exceeded my expectations! Of the 3 dryer vent cleaning companies I called, not only did BBV *answer*, then call me back asap, but even was able to squeeze in a service in between calls! Imagine a new rental with so much hair in the vents it was very nearly a fire hazard, and 1 company didn't respond/answer at all and another was over 2 weeks out - ma'am, the place would be ashes by then! If you need vents wept clean don't want to get blown off, call Battleborn Vents! Professional, prompt and at a very reasonable rate for an urgent service call they went out of their way to accommodate - that's service worth a shout out! Look at my photos! Results are clear and so is the dryer vent!!

Francisco and Jorge are EXCEPTIONAL. Francisco's communication is EXCEPTIONAL. I called and didn't…read moreleave a message, and he followed up with me anyway. He actively communicated with me via text, trying to fit me into the schedule--multiple times. Was really going out of his way. Just fantastic follow-up and follow-through. Jorge's level of service--EXCEPTIONAL. Kind and considerate, and went the extra mile multiple times. We were having an issue with our dryer telling us our vent was blocked. Jorge checked the vent from outside the house, explaining what he was seeing as he cleared out whatever he could find. Since that didn't fix the dryer issue, the dryer company sent out a (pretty lazy) service person, who took a brief look and said it was still the vent. Jorge offered to come back and take another look, even going down in the crawl space to disassemble and reassemble the dryer vent to see what else he could find. Nothing. It's actually the dryer that has a wonky sensor--thanks to Jorge's genial hard work, we now know this definitively. Thanks guys. Highly recommend this pleasant and professional service team, and will work with them again.

We had a leak coming from a furnace in our attic and Miles quickly found the issue and throughly…read moreexplained and showed me why we needed a new unit. He took time to show my on his camera tool what the issue was and played out the options. Fast forward 1 week, these guys installed replacements and it's working perfectly. Inspected their work after they left and it looks great, cleaner than when they started and everything looks to be done with a lot of attention to detail. Highly recommended. Pricing was a good bit less than the competition as well!

Missed a call from Nevada Heating to schedule my air-conditioning service. Call them back and…read more apparently, they are using an AI Assistant and a usual 5 minute appointment call has already taken 8 minutes. AI assistant asked numerous unnecessary questions from my name, address, phone, age of unit, service or repair, etc. I finally asked to speak to a live person and when I did, I answered more questions about our account and was told they didn't have any appointments available and it would be refered to dispatch, but someone should call me back within 24 hours. In addition to that, their AI assistant and person who answered the phone, couldn't pronounce the name of their business properly as in Nevada not in Na-vah-dah. This is what Customer Service has moved to apparently and it's unsatisfactory, not user-friendly, and not even close to anything that could be labeled acceptable customer service.

I keep using ABL because they keep doing reasonable priced and perfect work…read more When I needed a new chimney cap for better bird proofing, they had one in stock and installed it right away

ABL did great work and they are very honest. We have had them inspect and clean out chimney…read moremultiple times. Highly recommend.