I want to start by saying this review is truly about the excellent service we received from Jessica…read moreAllen and the owner, Dan Doueck. We live in San Jose, but our townhome is in South Lake Tahoe and is used as a vacation rental. With Christmas and New Year's coming up, we had guests booked for nearly three weeks straight. On Tuesday, December 16th, our property management company, Vacasa, called to let us know our gas fireplace was no longer safe to operate. With guests arriving that Friday, December 19th, we were suddenly in a bind. Megan at Vacasa immediately jumped in and connected us with Jessica at Fireplace Service and Repair. From there, everything moved fast. Jessica walked us through our options, and almost immediately found the perfect replacement fireplace for our home. Thanks to Jessica and Dan, installation was scheduled for December 19th and completed quickly and efficiently -- with plenty of time before our guests arrived. Considering we don't live in South Lake Tahoe and had never worked with them before, we were incredibly impressed with how smooth the entire process was. They were professional, responsive, and made us feel completely comfortable every step of the way. We highly recommend Fireplace Service and Repair -- absolutely 5 stars.

Good service. A bit of a wait but winter is coming so I started early with the call…read more The guy who came out fixes what the gal messed up two years ago, thank goodness. He left the fireplace working and organized. So now we can use it daily! And no funny beeps!

We had a leak coming from a furnace in our attic and Miles quickly found the issue and throughly…read moreexplained and showed me why we needed a new unit. He took time to show my on his camera tool what the issue was and played out the options. Fast forward 1 week, these guys installed replacements and it's working perfectly. Inspected their work after they left and it looks great, cleaner than when they started and everything looks to be done with a lot of attention to detail. Highly recommended. Pricing was a good bit less than the competition as well!

Missed a call from Nevada Heating to schedule my air-conditioning service. Call them back and…read more apparently, they are using an AI Assistant and a usual 5 minute appointment call has already taken 8 minutes. AI assistant asked numerous unnecessary questions from my name, address, phone, age of unit, service or repair, etc. I finally asked to speak to a live person and when I did, I answered more questions about our account and was told they didn't have any appointments available and it would be refered to dispatch, but someone should call me back within 24 hours. In addition to that, their AI assistant and person who answered the phone, couldn't pronounce the name of their business properly as in Nevada not in Na-vah-dah. This is what Customer Service has moved to apparently and it's unsatisfactory, not user-friendly, and not even close to anything that could be labeled acceptable customer service.

On April 9, 2026, owner Chris Scott with Scott's Chimney Service & Repair came to our home to clean…read moreour gas fireplaces and make the remote control on one work again (note: if you hear your fireplace beeping, check the batteries in the remote first - that's all that was "wrong" with our remote). Chris laid out several drop cloths to protect our carpet and got right to work. He works very efficiently, and a short time later our remote was working again and both of our fireplaces were clean. His prices are reasonable, and per his website he offers veteran and summer discounts. Chris is also a veteran, having served with the historic 82nd Airborne followed by the Nevada National Guard. If you have a wood/gas/pellet stove, fireplace, or BBQ that needs attention, Scott's Chimney Service and Repair should be your first call.

Chris came out and did a great job cleaning our gas fireplace. He got it working good as new…read more Highly recommend. He also gave us the military discount after seeing the pictures of our grandkids in uniform.

I have a 75" TV that was mounted to a stationary mount. The cords were showing and it looked messy…read more Ray and James showed up and mounted my new articulating mount and hid all the cords! They also set up our DVD player! I highly recommend The Install Guys!

Successfully mounted 85" tv and soundbar at fair quoted price. The cords are hidden and the…read moremounting is symmetrical and level.

Friendly, knowledgeable and willing to travel to all the places I've requested. Zach educated my…read moreclients on their chimney firebombed and venting systems and cleaned and inspected without excessive fees. Very pleased. Sims was referred to me by my usual chimney inspector and did not disappoint.

Do not hire. Almost 200 bucks for him to come out and do nothing. He took a cheap sweeper (which I…read morehave since purchased from Amazon for 60 bucks) spent less then 10 mins here most of which was dealing with his kid and bitched when asked to inspect the grate. Asked for MY container to put ashes in and did not clean a damn thing. Biggest waste of money, could have tapped the suet out of the flue and started the next fire with two rolled up 100 dollar bills and had the same results.

I have purchased both a wood-burning stove and blinds from Sierra Hearth and Home. I have been…read moreexceedingly impressed with the customer service, quality of product and their dedication to ensuring the customer is happy. I almost never write reviews but this one was 100% deserved and necessary.

I found Sierra Hearth & Home to have a very nice showroom, with a lot of variety. The employees…read morewere very knowledgeable and did not try to pressure me. Consultation appointment scheduled within 7 days, even during winter, which was unexpected. Employee called morning of appointment and also an hour ahead to say he would be 15 minutes later than scheduled. I haven't had this level of communication and good customer service in a long time. Estimate was received same afternoon as consultation and questions answered promptly. Prices were fair and we have ordered our pellet stove. I am very confident that the installation will be the same great service as we have received so far. Update: Pellet stove installed, and as anticipated, service was superb. The crew called 30 minutes prior to arrival and showed up within the scheduled time frame. They laid down tarps to ensure they didn't track in dirt or snow. They did a great job explaining the unit and we couldn't be happier.

Never showed, never called...5 days later got a text "household may have Covid"…read more Not good way to run biz IMO. Good reviews are all old before the new owner.

I was very lucky, he had a cancellation so he was able to come out in a few days. I needed the…read morechimney cleaned. Service was great and reasonable. Will call again.

In Nov/Dec 2025, Nevada Pavers & Stone completely renovated our front yard, and I can say they do…read moregreat work at very reasonable prices. We decided to switch from a yard full of grass to a mostly-xeriscaped yard. The project included removing the existing grass, shrubs, sprinklers, concrete walkway and water lines and replacing them with pavers, rock, creek bed pebbles, shrubs, boulders, decorative lighting, drip system, electrical lines attached to timers, a mailbox pillar, and an additional step added to the entryway. After researching many companies and interviewing four, we ended up choosing Nevada Pavers & Stone. Rafael, the owner, spent a lot of time with us to determine exactly what we wanted and he was also very patient as we requested changes both before the project started and during the renovation, clearly stating if a change was included or if it would be an additional cost so there would be no surprises. Once he and his crew started the job, they did not want to stop until they finished. I mention this because often contractors will start a project, only to leave in the middle of it to work on someone else's project then return at a later date. We appreciated that this was not the case with Nevada Pavers & Stone. The crew was ready to work by 8 a.m. every morning, sometimes earlier. They worked hard all day, every day (at times they were actually jogging when transferring materials from the truck to the yard) and were respectful of our property and our neighbors' property, cleaning up as they went and at the end of each workday. They were also professionals - they knew what was expected and how to do it, and we never heard loud voices, questionable language, or loud music (in fact I did not hear any music at all, which I would not have minded). The project included many drip lines and electrical wire being run for shrubs and lighting, all of which are nicely hidden as they were buried under the new ground cover. Rafael also built a pillar for our mailbox, to which he added a decorative light on top and lighted address numbers on the front. We are very happy with our front yard. If you need a landscape design company, Nevada Pavers & Stone, LLC should be on your very short list of companies to contact.

Rafael and his team helped to turn our fully dirt and rock backyard into the best (and beautiful)…read moreplay area for me and my family! They use quality materials, which everything had so many options, and we could not be happier with the way our retaining wall, pavers, and artificial grass turned out. Rafael communicated with me regularly to ensure we aligned on expectations on how things should look, as well as when it would be completed. Thank you, Rafael!!

I'm a property manager and my ability to respond to tenant's requests in a timely manner is…read moreimportant to me. However, for something outside of my scope, I have to rely on the responsiveness of vendors. Often, this is a frustrating experience since sometime vendors just cont answer calls or texts or won't reply at all. Battleborn Vents exceeded my expectations! Of the 3 dryer vent cleaning companies I called, not only did BBV *answer*, then call me back asap, but even was able to squeeze in a service in between calls! Imagine a new rental with so much hair in the vents it was very nearly a fire hazard, and 1 company didn't respond/answer at all and another was over 2 weeks out - ma'am, the place would be ashes by then! If you need vents wept clean don't want to get blown off, call Battleborn Vents! Professional, prompt and at a very reasonable rate for an urgent service call they went out of their way to accommodate - that's service worth a shout out! Look at my photos! Results are clear and so is the dryer vent!!

Francisco and Jorge are EXCEPTIONAL. Francisco's communication is EXCEPTIONAL. I called and didn't…read moreleave a message, and he followed up with me anyway. He actively communicated with me via text, trying to fit me into the schedule--multiple times. Was really going out of his way. Just fantastic follow-up and follow-through. Jorge's level of service--EXCEPTIONAL. Kind and considerate, and went the extra mile multiple times. We were having an issue with our dryer telling us our vent was blocked. Jorge checked the vent from outside the house, explaining what he was seeing as he cleared out whatever he could find. Since that didn't fix the dryer issue, the dryer company sent out a (pretty lazy) service person, who took a brief look and said it was still the vent. Jorge offered to come back and take another look, even going down in the crawl space to disassemble and reassemble the dryer vent to see what else he could find. Nothing. It's actually the dryer that has a wonky sensor--thanks to Jorge's genial hard work, we now know this definitively. Thanks guys. Highly recommend this pleasant and professional service team, and will work with them again.