We started out our morning wanting to test drive a single Kia Sportage on Mr. Cooley's lot that we found on the Kia website, it had exactly what we wanted in our new vehicle including the right color and price. Our salesman listened to what we told him about just wanting to test drive this certain vehicle and got everything all set for us to drive the SUV, which meant getting it off the showroom floor and outside for us. We all jumped in and as my wife and I took turns driving he was explaining the vehicle to us. It's really nice and not found anywhere anymore where you can buy a vehicle exactly the way you want to, except at Clay Cooley. Absolutely nothing hidden about anything through the whole process, not even the last minute high pressure sale done in signing. Just pure honesty from start to finish. The whole time my wife and I expected the other shoe to drop kinda thing to happen, it never did. Those commercials you see on TV that the Cooley family does are true, except they don't show you just how honest they are cause that would just take up way too much time. The only regrets I have after my purchase is I wish I would have bought every car I have ever owned from the Cooley family and it's too bad they don't sell homes, could use some honest people in that business lol. read more

we have purchased 5 vehicles from Clay Cooley. not only do they do everything they can to help you get into the car that you want, but service is also great. My car had recall and a check engine light on and I had only had it for nine months. I took it to a few Kia dealers and it was a serious recall. The other Kia service centers did not want to help have a loaner car but also informed me that they were anywhere for 1 to 3 weeks out from being able to even do diagnostics but that they would check my car in and keep it and no rental. I decided to go to Clay Cooley Irving where I originally purchased the vehicle to the service center, and they checked my car in the same day. They also set me up in a loaner car.. They also had the diagnostic done the same day before I was even done getting the loaner car. Found out I needed a new motor that was on a Friday.. by Saturday they already had the warranty figured out. Had parts ordered in my car. Was ready to go the following Tuesday morning. they are great. Wylie and Doug in Service. they get right to it. no hassle. Picked up my car on Tuesday and it is better than ever. Thank you guys so much. Roy and Vickie Rees read more

We had to get a new vehicle after an accident and Christopher Wheeler could not have been nicer working with us! He really knew how to help us! He met us outside on a warm summer afternoon in July and was able to answer our questions and show us all the vehicles he had over about 2 hours. We had been around Dallas for weeks looking at different vehicles and dealers and he was a breath of fresh air as far as salesmen. He was just thoughtful and not pushy or constantly asking "how can I sell you a car today ". Just patient and confident about his products and knew all the ins and outs. A week or so later when we finally decided what my daughter wanted, we had no issue with the purchase process and picked it up the next day. Then Christopher took us for a very exciting and informative test drive! We drilled him with questions and he was able and happy to answer everything and offer ideas about features that we did not even know nor understand! Overall, we would go back and get another vehicle or recommend Christopher Wheeler and Clay Cooley Kia to anyone. Thank you . read more

​I recently had my car serviced at Clay Cooley Kia in Irving and was thoroughly impressed. The location is easy to access, and the moment I walked in, I noticed how clean and organized the entire store and service area were. ​My service advisor, Angela Emerson, was the highlight of my visit. She was incredibly knowledgeable and took the time to explain the services my vehicle needed in a way that was easy to understand. What I appreciated most was her transparency and upfront communication; she immediately earned my trust. It's rare to find a place where you feel like you're being treated as more than just a customer, but that's exactly how she made me feel. ​I highly recommend this dealership for their professionalism and excellent customer service. read more

I had an outstanding experience at Clay Cooley Kia in Irving, and a huge part of that was because of James. From beginning to end, he went above and beyond to make sure I was taken care of. His communication was excellent, he followed up with me every step of the way, and I never felt like I was being forgotten or left wondering what was going on. James is a perfect example of what great customer service should look like. He was professional, attentive, and genuinely seemed to care about making sure everything was handled properly. Clay Cooley Kia has a great employee in James--this man deserves some recognition, a promotion, or a raise! Thank you, James, for making the entire experience such a positive one. 5 stars without hesitation! read more

I'm very pleased with my experience. I called several Kia dealerships looking for help with my check engine light being on. Everyone in the Metroplex told me itd be at least two days before they could even look at it, the Mesquite dealer told me 6 days before they could look at it. I finally called Irving Kia and Doug in the service department picked up the phone and took great care of me. Got me in the same day diagnosed my problem and got it taken care of under warranty. Picked it up the next morning all washed and running great. Highly recommend your dealership. Will be going to Irving Kia as long as I keep my vehicle, Doug will be my service adviser. Thanks again. Very satisfied. read more

Had the best experience with precious, darran my two salesmen's and the finance manager andrew. they went exceedingly above and beyond for me and my spouse. we intentionally went in to purchase 1 car(got exactly what we came in for 2026 k5 gt line). I then asked for an appraisal on my charger( which I also got from clay cooley dodge) just for fun. They expressed that they could purchase that car they covered the negative equity and I paid 0 down on my brand new 2026. I tell you they are like sharks and will not stop working a deal until everyone is happy. I could go on about the wonderful experience we had. read more

I visited on a Saturday morning believing I had a scheduled appointment, though it had never been confirmed. Bradley Stephens, the Service Manager, kindly assured me that this was not an issue. I anticipated a lengthy wait, but was pleasantly surprised -- the entire visit took just over an hour and a half. From purchasing my vehicle to having it serviced, my experiences at Clay Cooley Kia in Irving have been consistently excellent. I truly appreciate the level of care and attention this business extends to its customers. read more

I had a great experience at Kia getting my 2020 Kia Soul! From start to finish, the process was smooth and stress-free. Smoove was amazing to work with--he was helpful, professional, patient, and made sure I felt comfortable throughout the entire process. He answered all of my questions and really made the experience easy for me. I'm very happy with my 2020 Kia Soul and grateful for the great customer service. If you're looking for a vehicle, I definitely recommend asking for Smoove! read more

I highly recommend this location! The service team did an exceptional job with my car and got everything taken care of quickly. From start to finish, they were communicative, professional, and made the entire process smooth and stress-free. A special thank you to Michael for going above and beyond--his customer service truly stood out. If you're in the DFW area, I definitely recommend this service department. They will take great care of you! read more

This place has done a complete 180 since last year I promised to myself that I would never buy a car here again. I came in to have service done to my car and while I was waiting I was looking at the new tellurides. The sales guy I was working with was so nice and friendly the finance department was super friendly. So I'm happy to say Clay Cooley kia has really stepped up their game and changed their whole atmosphere in a very positive way. read more

I went in today to repair a flat tire I was immediately taken care of by MICHAEL. Super friendly. super informative. He told me he would get it repaired as quick as possible. he directed me to the lounge offered me water and snacks. About 15-20 mins later he told me it was done. He brought back my car , washed , fixed and I was on my way. Highly recommend getting cars from this dealer & def using there services to repair anything. read more

The service at this location was unsurpassed! They got my car in for service to fix something within 24 hours, kept in touch on where we were in the process, and I picked the vehicle up with everything fixed correctly. My normal Kia (not in the Clay Cooley family) dealership said they couldn't even take the car for 2 weeks. I'm so grateful to Clay Cooley Kia for getting my car back in New condition!!! read more

We recently had an amazing experience buying a vehicle at Clay Cooley Kia. We called before arriving and Hayden was very helpful with answering questions and getting us set up. Upon arriving we were transferred to Dawson. Dawson was amazing! He was not pushy, very genuine guy, and the kind of salesman you want to work with! Alvin, Tray, and Andrew also helped in the details and purchase! Thanks guys! read more

I was reluctant about coming to Kia for any services based on my previous experiences in Southwest Kia but the location in Irving has calmed my nerves. I was treated very well from arriving to having my issues resolved. I was taken care of by everyone that had a hand in making sure my car was safe to drive. Glad to know I can go to Kia of Irving for services needed in the future. read more

I had the pleasure of working with LaPorshia, I hope I spelled it correctly, the entire organization that I was in contact with was absolutely professional. Martinez, who drove me home and picked me up, was a very nice man. I truly would recommend Clay Cooley Kia to anyone and everyone . Thank you so much, and will see you guys again on the next service. Leo Gillis Irving Texas read more

I am a regular customer that goes to Clay Cooley for maintenance. I am generally always satisfied with the work. The work isn't cheap, but neither is having a running vehicle. I have been using them for the last few years and they always get the job done and let me know of any recommendations or critical areas that need to be taken care of at the moment. read more

I took my Sorento to Mesquite Kia were I purchased it and needed to have my horn repaired. My Suv sat on the lot for two days without anyone looking at it and I did not get a call. I called Clay Cooley, they got it in right away and had it repaired the same day. I have a K4 and a Sorento, Moving forward I will only purchase my car's from Clay Cooley. read more

Doug Robertson at Clay Cooley Kia Irving gave AMAZING service for me on my old Kia Koup that needed lots of TLC & he worked very well with CarShield to get my repairs covered. I highly recommend him & this Kia location for Kia service needs. They do great work & provide great reliable customer service. I will return there in the future for sure!!!! read more