Laporshia Robinson is a ROCKSTAR!! My wife and I are from out of state to visit my son for two days. My wife needs to return for pre surgery next week, but our car lost power as we approached Dallas. Laporshia had the diagnosis in short order and a plan for us to use a loaner vehicle while our engine is replaced under extended warranty. She not only took care of our business needs, but was kind and friendly in the process of her duties. She went above and beyond in seeing that the parts would arrive in a timely manner while making us feel like family. She's a keeper!! read more

Oil change, always get get service and quality, friendly people............................

Valet service is a plus to get you home. Service people were polite. That means a lot.

Jessica got my vehicle completed and out on time as promised with friendly, professional, and quality service.

We had to get a new vehicle after an accident and Christopher Wheeler could not have been nicer working with us! He really knew how to help us! He met us outside on a warm summer afternoon in July and was able to answer our questions and show us all the vehicles he had over about 2 hours. We had been around Dallas for weeks looking at different vehicles and dealers and he was a breath of fresh air as far as salesmen. He was just thoughtful and not pushy or constantly asking "how can I sell you a car today ". Just patient and confident about his products and knew all the ins and outs. A week or so later when we finally decided what my daughter wanted, we had no issue with the purchase process and picked it up the next day. Then Christopher took us for a very exciting and informative test drive! We drilled him with questions and he was able and happy to answer everything and offer ideas about features that we did not even know nor understand! Overall, we would go back and get another vehicle or recommend Christopher Wheeler and Clay Cooley Kia to anyone. Thank you . read more

Excellent service department staff, great mechanics and support staff here, quick and efficient service

I come here for my car to get service, and I never had a problem. Michael was great, he listened and kept me updated on the process with my vehicle.. He was kind and everyone there was professional. I drive 40 minutes here because I know that I wont have any issues.. read more

After they understood what my policy covered finally everything went smooth and I didn't have to wait very long for an oil change and a tire rotation. read more

Service was great came out with a smile, took great care of me and my concerns. He repeatedly checked on me, making sure I was ok.I really appreciated his customer service read more

Brian was very hospitable! Its stick out to me when someone gives time to actively listen and shows respect through eye contact. Little gestures like that I appreciate. Brian took to time explain in detail was done aside from my scheduled service, as an owner I love the transparency! THANKS BRIAN! read more

I bought a new Kia K4 last weeken. My sales lady was Ashley she was easy to work with.. No pressure at all to buy a car. I would recommend working with her. read more

Ongoing Speaker Issues & Poor Customer Service I purchased a Kia Telluride from Clay Cooley Kia of Irving on December 14, 2024. Within two weeks, the rear speaker sounded blown. I've taken the car in three times--each time, they say it's fixed, but each time, it blows again within minutes of driving off. The process of getting parts and scheduling service is disjointed and frustrating. The sales manager, Rene G., even told me that if I wasn't happy, I should "try a different Kia dealership." Not the response you want after spending thousands on a new vehicle. If they don't fix this, this will be my last Kia and my last time doing business with Clay Cooley. read more

Well my service advisor is very knowledgeable and helps me figure what the best course of action to take when I need my vehicle serviced and he's very friendly and professional always satisfied and so are most of the service advisor up at Clay Cooley in Irving. read more

My Kia Sportage was broken into and was damaged as they tried to take it. The Kia team did a awesome job with repairs in a timely manner. I would like to give a special Thank you too Mrs. Jessica & management team for going over and beyond in helping me with my insurance company that didn't want to pay for complete services. I appreciate you & May God Bless you Thankyou for everything. read more

Overall, they are helpful and try to make things work for me anytime I've had a problem. They for the most past acknowledge and follow through with my request when I get service done. They do what they can to help make it stress free. Sometimes they can help, other times they are over booked with work and it becomes an issue for any immediate things that need to be taken care of. If I've learned a thing getting work from this dealership, staying in point with what they recommend greatly helps when I get my car in for routine maintenance. read more

My AVN unit went out and I was subject to predatory pricing. I was told that my unit would be $7,100 to replace. $6,500 of which were for parts and that I had to pay that up front to even order the parts to begin service. I looked on Kia Parts website and saw the part I needed was listed MSRP for $5,820.80. It also had a 34% discount attached which brought the total down to $3,834.74. I called the service department to confirm the part number and it was indeed the correct part. I then questioned the service rep that answered on why I was being charged so much. She put me on hold for about 5mins and when she returned told me ,"she wasn't sure what happened, there must have been a glitch in the pricing, that kind of thing happens." I asked her what the new total would be based on what I found online and she stated the MSRP amount of $5,820.80. I asked why I would be charged that amount if I can purchase the exact part from Kia's parts website with a 34% discount? She said, "we get charged the MSRP." So, Kia gets charged the MSRP but anybody off the street can order the same part from the same place for 34% off? She said I had to pay that MSRP to continue service. I declined. I bought a unit myself online and had it put in by Kia service, with a labor charge of $241. If you are quoted any price for parts, I would recommend checking yourself because this was egregious! Had I not picked up my car that Friday & paid for service, I would've been ripped off for thousands of dollars. I found the part myself online for $700 with a warranty. So that was less than $1000 total but I was quoted seven times that price. There was, "nothing can be done". The manager, Lionel, never followed back up with me on ways to help with the pricing situation. PLEASE DOUBLE CHECK ALL PART QUOTES FOR YOURSELF!! My service advisor, Christian, was very nice & polite. (Thats the only reason this is a one star rating) read more

BIG Clay Cooley KIA customer loyalty miss. Existing customer, took my car in for a Recall Notice repair. Unfortunately, they had been affected by the Cyber Attack that shut down 17,000 declares nationwide. Somehow, I was one of the few who did not get the dealer call cancelling my appointment, so I showed up on time. NO big deal, it happens. I then asked that, for my troubles, time and gas coming here, and you guys don't letting me know you couldn't perform the work, how about you program my new extra key for the same price as Batteries, Etc. ($89). Service writer went to ask manager, and got "best we can do is $165 or so (I'm pretty sure that is rack rate). Everyone there was nice and cordial, but beyond that, didn't seem to care a wit that they had just wasted an hour of my time, and at least a couple gallons of gas. Anyone who has researched key programming, knows it takes the dealer less than 10 min, and that includes driving the car into the bay, doing the work, and driving it back out to the lot. Worse, they had a bunch of service writers and techs sitting around doing NOTHING, since their systems were down. It would have cost Clay Cooley ZERO $s to do the work, as they had nothing else to do. I'm pretty sure Clay Cooley spends $80/year marketing to me, based on all the cards and letters I get from him, which has very little impact on my conversion into a purchase. Had they said "Heck, for your trouble, we will do it for free", Clay would have had a customer for life. Now? Any dealer but Clay Cooley! read more

Goodbye Central Kia Plano. We bought our current Kia from you and you've serviced it for us all these years. We've loved your service but now you're charging us a 3% surcharge for credit card payments. It's just about time for us to buy another Kia but, since we use dealerships exclusively for service and pay only with credit cards for service, we'll be moving to another dealership that is not a Clay Cooley dealership. We loved ya before Clay but not anymore. Buh bye... read more

5-Star service at Clay Cooley Kia of Irving! Jose Manzo is an Awesome dealer/salesperson. Professional, fantastic customer service skills and a Great sense of humor. He really listens and provides you with choices. He answered every question, with knowledge and a smile. We love Jose for making the time to explain to a "reserved customer" like me, who is in love with the Sorrento I got at a great price with my trade-in. I turned down 3 other dealerships to go here and it was worth the money. Kia's are great vehicles with the best warranty out there. This is #6 Kia for me!! Plus they have so many vehicles in stock. Again, Jose and Drew-thanks so much!! Jose, look at doing stand-up. Let me know where the first act is going to be and we will pay to see you. You are too funny. Serious guy, but wonderful sense of humor to relax when you're already nervous. Great job, Jose. Go see him!! Bob and Joyce L.M. read more

Clay Cooley Kia - Oil Change Stations Near Me - Irving, Texas