I can't imagine any Insurance company actually recommending these people with what they know, if you are so unfortunate to have to use these people I recommend a couple of things, have your attorney present during every conversation with these people, have a sign-in sheet at the door with a column for name, contact number and contractor license number, demand that your insurance company have every piece of the work inspected by another contracting company, have your security camera system on the whole time, understand upfront that these people do not care about you, your time your family or your home. They are there for one thing to get you to sign a contract and hold your job hostage... God help you. read more

Tracy was a total professional through the whole process! I had water damage to a substantial portion of a ceiling. He came promptly and dealt with my insurance company. His crew was amazing, professional, polite, neat and great workmen. After they finished they left they area totally clean. They even touched up some fingerprints that were caused by a ceiling fan reinstall. They were on time and totally respectful of my house. Nothing but the highest recommendations to anyone who needs restoration work done. read more

I am glad to read the reviews of others. I just had a similar experience with this company. They are definitely out to make a quick buck. They are one of the recommended vendors from the insurance company and showed it from the beginning. From the first visit for the estimate, they mentioned the goal is to just get the job, meaning minimal prices. This was apparent after I told them all of the upgrades and then I found out none of them made it into the negotiated approval. Coming back, I want to restore my level of housing and was planning to focus on the non usable areas, so I can get everything back, including my upgraded floors, tiles, etc. They came back and told me all or nothing, as they wanted every bit. I can imaging their next step would be after signing the contract and asking for the upgraded item, that would be extra charges...go with your gut on how they treat you AND read the other reviews. Bad Service (two weeks before getting back to me after the approval), Quality, not sure but I wouldn't expect it based on how they treat you and good value if you are OK with cheap quality materials. read more

When I reached out to Classic Restoration and Construction I had major water damage and there was a lot of work to be done to my home. It was a frustrating and anxious time for me. Marcus and his team were top-notch in handling my situation and completing the work. Everyone was really friendly, answered all of my questions timely, and went above and beyond to complete the repairs I needed. Now I have an even more beautiful kitchen than I did before. Thank you CCR! read more

We were referred to Classic by AAA when our house experienced a leak and mold issue. Steven did a great job communicating with me daily throughout the project. Their flooring guy, Shayne, went above and beyond installing our new floors. We had picked out flooring with different patterns and sizes, so it was difficult to install. He took his time to ensure it was done correctly and it looked great. read more

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The absolute worst restoration experience ever! We had a leak in upstairs bathroom that caused water damage to downstairs bathroom and HVAC closet. Contacted our H/O insurance co, and decided to go with their recommended company, since they would stand behind the repairs. What a mistake that was! All of the work was subbed-out to unqualified workers, who did sub-par work, didn't adequately protect undamaged areas (floors & countertops). Drywall and painting required re-dos, due to shoddy workmanship! read more

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Like many others have noted, Classic was the company recommended by AAA when I had extensive water damage in my home from a plumbing leak. The job included repairing walls and ceilings and also replacing the flooring in the entire downstairs level of my house. It has been four and a half months (the work started in August), and the work is still not done. Working with Classic has been such a convoluted nightmare that I can't even write it all out here (the email I sent to AAA was over 10 pages long), so I will let the photos speak for themselves. This job was supposedly completed by 10/7, but when I told them I was not happy with the work in the photos below, they blew me off several times, did not respond to messages many times, and even when they did schedule work days, they stood me up, arrived 2-3 hours late, and asked me to keep showing new workers the problem areas over and over again (even though the project manager had created a detailed list). These workers often said they could not perform the work required, so I would then have to schedule more days to get work done, and the same process (me showing them the issues again, the worker saying they were not prepared to do it) kept occurring. On the final day, the project manager told me I was too picky, but they would try to find a way to fix the large gaps in the quarter-round molding (even though he said no one but me would notice those gaps lol --see photos). At this point, the workers just left and even though they promised to return that day, they never did and no one ever explained or apologized for the inconvenience of my clearing my schedule and preparing their work areas yet again. Keep in mind that I had done this several different times already spread over two months (after the job was supposedly done) only for them to look at their own horrible work yet again and say they were not equipped to fix it. I have wasted so many days and done so much work clearing their spaces hoping that each new day would be the last day (as promised), but it has gotten so bad that I am working with AAA on getting someone else to address the problems Classic created. They said they are willing to do the work, but they have scheduled multiple days to come and when they get there, they say they do not have the materials and equipment to do it and keep wasting more of my time. I have had multiple renovation projects done in multiple homes, and I have never experienced this level of poor workmanship and lack of professional courtesy. I am shocked that AAA recommended this company, and I hope this review will help someone avoid the many problems I had with Classic. I would avoid them at all costs. You are much better off finding a reputable contractor on your own, and AAA will allow you to do that. read more

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Classic restoration and construction was assigned to us by our insurance after our beedrooms were flodded by a burst water pipe. Steven Viramontes, (project manager for our house restoration) and his crew have been very helpful and professional throughout the whole process, we are very excited about how things are looking and can't wait to see the finished product looks. Cesar Prieto, our estimator, has been very helpful throughout this extremely stressful process. read more

Well it was quite a lengthy process to deal w/ insurance then having to get contractors out to fix our home. From the beginning Steven always reached out trying to help me. He's always been nothing but respectful & helpful. As you can imagine this has been disruptive to our everyday life. But Steven & his crew showed up everyday we were available & worked on my house. Work got done I'd say in a decent amount of time as there was a lot to get done. So thank you Steven! read more

don't let your insurance company make you use this company!! they suck!!! they're slow and their project manager is a complete idiot! 7 months to complete a job that should have been done in a few weeks! marcus ewing has no people or customer service skills and should be re-trained on how to conduct business or maybe project management 101 would help. he threatened my mom with a lien because his imcompent crew can't put together a sink properly and he isn't trying to offer a solution to fix the problem. the whole job was piss poor! please use another company as classic restoration and construction is not it!! i don't want anyone to have to suffer like my family! read more

Classic restoration was referred to us by our insurance company and we must say we have been very pleased with their referral. They showed up within 24 hours and mitigated our water damages. We were very worried about the reconstruction as it was over half our house flooded! We had our project manager Ernesto help us with this process and must say he really settled my wife's overwhelming anxiety. He went over the process and made sure to answer any questions and concerns we had. From the moment of inspection to the moment of completion I can say he guided us every step of the way. He assigned Luis and Juan as the foreman's for our project and we can see why. They were very respectful, professional and biggest thing for my wife CLEANED UP. I would definitely use classic for any future projects! 5 stars all the way! read more

A leak up in the attic space of our home is no joke. After talking with our homeowners insurance company, CRC - Classic Restoration and Construction was sent to help start with the repairs. I can't say enough about this company and their approach to friendly, professional & thoughtful work regarding our home. Patrick & Johnny did an outstanding job! Cutting out the damaged part of the ceiling and containing all the dirt & dust to the area of work, was greatly appreciated!! I've had in the past a horrible experience regarding this very thing and it wasn't the case with CRC!! Also, Patrick was a great pleasure to work with because of his excellent communication skills. Bravo to CRC who employs individuals like this!! Don't hesitate contacting CRC. This is a company to consider when/if you're looking for water damage mitigation; insurance repairs and BTW, they also specialize in hardwood flooring!!! A massive thanks to Classic Restoration and Construction! read more

Professional crew, specifically Patrick and Johnny that came to remove kitchen cabinets. Very courteous and polite, explained the whole process. Made this painful restoration process easier and I would recommend this company all the way!! read more

Classic Restoration and Construction - Kitchen cabinet removed - Damage Restoration Near Me - Upland, California

We had a great experience with Steven aka Even Steven regarding our insurance claim repair in our property. He is highly professional and knowledgeable with all kinds of construction service. Him and his team are great to work with. Rudy, his assistant is phenomenal with his work "SOLIDO" I recommend Steven and his team to everyone. read more

They are nightmare. Be careful Dragged the work for a year on 4 days job. Read the contract, they take the job hostage after you sign the contract so you're not able to get someone else to start or to finish the job eve though they haven't started the work or eve they work is so bad you don't want them to finish the job. They have a clause in contract that they will charge you $1000 if you don't give them the job and go to someone else. At the beginning they were keep telling me "we'll start sometime this week or next week as result we didn't have kitchen for almost a year. They drag the work, bypassing what was in the contract, poor quality of work, shortcutting the work, using used and cheap part and redoing the work because they didn't do the work right in first place and charging for extra time they spent to correct their mistakes. read more

Was referred to this company by my insurance company after one of my neighbors had a plumbing accident which flooded his entire place and flooded my living room. After all was said in done, I needed 3 of my walls repaired and a brand new carpet. Obviously, there were a lot of steps involved in the restoration. They needed to bring in blowers to dry out the walls, guys coming in to do the drywall and then paint, and finally, replace my carpet. In the whole process, they were really on top of things, to the point where it was my insurance company that slowed the process down. Sure, I would rather not have had to have needed them, but I was pleased with their work product. read more

Classic restoration is very responsive and professional. They mitigated a rain water damage for my house. In the middle of the project I had another pipe burst in the bathroom. They took care of that too. They did a nice job with putting plastic and tape in the right locations so there is no exposure to other rooms/ areas. They definitely know what they are doing. read more

I wishes I would have read these reviews before I contracted this company. If you want your project to be unfinished and incomplete then hire this company! Especially if you're hiring them through your insurance. Dillian will make sure to get as much money from your insurance and do less than minimum work on your home and lie about your credits. Make sure to ask for Dillian! He will make sure to harass you for money when the work is nowhere near complete. He will also try to put your home on a lien and charge you for work that was not even completed. Thank you for taking advantage of my house flood and also thank you for assigning Dillian to help rip other people off. Be careful. read more

I hired Classic Restoration and construction for damage my house sustained during the heavy rains we had towards the end of 2022 and beginning this year. Communication was pretty good to get the project started. The mitigation was smooth and timely. Cesar the project lead for my claim was really helpful with helping me understand and prepare for the project, answering my questions, and addressing my concerns. There was an incident where my patio cover was damaged during the repair. I liked that the company found an excellent patio company to repair the damages. The project manager Steven who took care of the day-to-day operations of my project was excellent in promptly communicating with me and always checking in to make sure I was satisfied with the work. I really appreciated that. After our bedroom was painted, I noticed paint had gotten on some of our items and floor. After contacting Steven, he and the painter returned the next day to clean up the stains. Unfortunately, there are some small paint stains that are permanently on the carpet. The home project is not fully complete as the garage needs to be addressed. To this point, the work has been good. As the project continues, I will check the work and voice any question, concerns, or issues I have, and feel they will be addressed promptly and professionally, as they have been throughout this entire process. read more

Patrick and his crew Johnny & Hernan were amazing !!! They came in here after a fire in my home and were so fast and reliable to clear all the water damage. Very professional and Patrick has such a great personality and projects trust and reliability. Patrick explained everything step thoroughly and answered all of our concerns. Eye would totally request them again (since they were referred to us by our insurance) but God willing eye don't have to. But their work was done so neatly and professional really happy and impressed with their services. Thank you Patrick & team! read more

Had a slab leak under kitchen flooring the end of march. Referred to Classic Restoration and Construction from insurance company. Ernesto was prompt during our scheduled times to meet for estimate, show room appt, and final walk through. knowledgeable about what we should use to replace flooring. Thought he was going to walk with sub contractors (Steven and his crew) when they did their walk through but they just communicated amongst each other of what needed to be done which was fine. Steven's crew did a great job restoring our walls, painting walls and baseboards, and replacing flooring. read more

Classic Restoration and Construction - Restoration of kitchen walls and flooring before baseboards placed - Damage Restoration Near Me - Upland, California

Classic Restoration has the best customer service around! Employees are very personable and diligent. Their work was beyond reproach! They showed up on time when they said they would and worked throughout the day, even though it was hot as heck in my garage! Ernesto was on top of the project and kept me informed the whole way. Steven is very charismatic. He goes above and beyond what is required of him and is so very helpful and respectful. Although my repair job was through my homeowner's insurance, I will definitely call them for any other job that may arise! You will be happy for sure if you choose this company for your repair needs!! read more

We are in the middle of a nightmare slab leak and are working with Classic Restoration and Construction and AAA Insurance. Step one was sending Patrick Romero and Jonny to assess damages and begin work. They did their part of the job very professionally and in a caring manner for the stress we were going through. Most importantly to me, Patrick always answered the phone - I never had to leave a message. He followed up every step of the way and responded to every concern. I hope the restoration portion of the job will go as professionally and smoothly. read more

Patrick and Johnny came to help my grandma (Lydia) with a leak in our roof. They opened up the wall and found the leak. Their work was clean and efficient, and they were very nice and courteous to her. She had a great experience with them and would recommend them for any future work. read more

Have worked with Classic over the years and am always impressed with their responsiveness and ability to work with insurance to make sure homeowners get what they deserve when it comes to a water loss. Corina and Marcus in their office are extremely helpful and would highly recommend their work to anyone in need of remediation services! read more

I had a leak in the roof and needed mitigation. My insurance sent out Classic Restoration and Construction. Patrick and Jonny did a great job removing my drywall and were careful to clean up the debris. They were responsive to my texts and gave me updates with pictures. They were great! read more

My dining room floors and ceilings got water damaged and my insurance company (Mercury) used Classic Restoration to quote the job including painting, drywall, replacing the hardwood in the dining room, and staining the balance of my hardwood floors throughout my entire house. I was told I could use them or another company. I am a purchasing professional and can be very particular about quality work and I have an expectation of good customer service. I typically would have gotten 2-3 bids, but I was too busy at the time to do so and I have no regrets. My primary contact was Zhak and he made it evident that customer satisfaction was important to him from the start and executed the job wonderfully. The project was completed on time and everything looks great. There were a couple of things that needed to be touched up and Zhak got it done quickly. He also responded to text messages in a timely fashion, even outside of standard business hours. The best part of the project is my floors, simply beautiful work, and the flooring professional they used took his time to make them look amazing. It is like having "flawless skin". read more

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The absolute worst remediation/re-construction project ever. Had an upstairs bathroom leak which damaged the downstairs bathroom and adjacent furnace cabinet. Homeowner insurance recommended this company. Very unprofessional workers, time scheduling issues, no-shows, sub-par workmanship, etc. Project started Aug 1st; its now Nov 2, project still not complete. Still awaiting shower replacement/tile work in bathroom. Workers show up in personal vehicles, without clear instructions on their job. Have yet to see a company work vehicle as indicated on their website. We're seriously considering hiring a company to finish the project, and billing my insurance company! read more

We used Classic Restoration to transform our space. Tracy Conroy assisted us throughout the process. We were extremely impressed with Tracy's responsiveness and professionalism. We are fully satisfied by the quality of work. read more

Our experience with this company was a pleasant one, very professional, accommodating, and hassle free. They sent over Patrick to get started on some pretty significant water damage due to the recent storms, right away. He showed up on time, and was communicative, professional, knowledgeable, friendly and accommodating. I would recommend using then. read more

Under NO circumstances should you EVER use this company. My insurance company uses them as an "all in one" company to restore our home after a flood. Ernesto at Classic was our estimator and after questioning him with regard to the estimate he advised "he didn't have time for this". After reporting this statement to his boss, he said "well, we shouldn't talk to each other like that". Are you kidding me? Long story short Ernesto does not know how his own software works and after setting a date and time up for us to sign a contract he didn't call, text or email us. WE FIRED THEM. Became the GC on our own and got the job done. BEWARE this company is AWFUL. read more

Don't hire this company the estimator Ernesto is very disrespectful to women and very demanding when it comes to a down payment. He came here one time to do an estimate and not only did he not give me a copy of the estimate he demanded almost $10,000 upfront but failed to mention specifically what the money was going to be used for in regards to materials and labor. When I asked about what the money was for he said he didn't have the time to break it down and itemize it for me when the amount the insurance company paid for the estimate was all accounted for the materials and labor. Not to mention they tried to charge an extra $500 for the deductible plus a down payment of $1000 and $7000 down. I told him that there were discrepancies in the work authorization amount and asked him to fix it and explain it or I wouldn't sign it he said he would update it to the correct amount but never did and never fully explained all the upfront charges so he lost my trust at that point. Then about a week or two later he called me demanding that I sign the work authorization and pay him $10k for doing nothing so I refused and he got angry and started going off on me and then told me he was canceling the work order. In our last conversation I told him that I didn't appreciate the way he was talking to me he was very disrespectful and I didn't appreciate it and didn't deserve it with everything in going through and I ended up hanging up the phone on him and haven't heard from him since then. All I can say is be careful who you hire to do work at your house and just because the insurance refers a contractor to do the work doesn't mean that you have to go with that contractor it's your choice not theirs! Since then we found our own contractor nearby that is legitimate and really cares about helping the customer to restore their home to what it was like before the loss and we couldn't be happier read more

We experienced a roof leak due to the storm. Patrick and Johnny from Classic Restoration quickly responded and immediately started the work. Patrick and Johnny were polite and patient and executed the job with the utmost professionalism. We definitely recommend Patrick and Johnny to work in your home. Thank you for making this frustrating experience easy to deal. read more

My home had a leak under the sink, it was a small leak, was told it would be 2-4 weeks to be completed, it took about 6 months, apparently there was more damaged than expected, was referred by my insurance, it was a complete nightmare, Ernesto is the worst, they don't show when they say they will come late and w or the you to change their schedule for them. Ernesto get made and takes things personally, starts to yell and raise his voice with my husband he was all upset . They sent a company to finish my kitchen only to realize we were not happy, the work was not quality at all, they had to take it all down and send another company in too finish, they were better, but still took way too long. If I ever get this company referred to me by my insurance again, I will find my own contractor or have my insurance send another company, never again. read more

I have a busy work schedule and needed to schedule a very specific time frame for an inspection for an estimate. The person I spoke with agreed that the estimator would be there on time, but when he didn't show, and I called, they explained to me he was running late outside the window, when I very clearly could not be there - no excuse for running late, just late from oversleeping or whatever else. When I asked for another time, I was told I had to take the time when he would be there (when I physically could not be there because of my job) and when I refused, they became arrogant and rude, and then canceled on the entire job. There are too many competent and capable contractors out there - these people are clearly living off their AAA insurance pipeline and don't care about customers. Arrogant and rude. read more

Within the first week of moving into my first house, I had a refrigerator leak that flooded the kitchen. I'll never forget the day I discovered the flood because it was Friday the 13th. Thank goodness I had homeowners insurance through AAA! The adjuster sent Ashish Tolia from CRC to take a look at the damage and estimate the cost of repair. Ashish was friendly, professional, and thorough. He prepared the estimate to the adjuster, who accepted the amount to the penny. The adjuster told me I was free to choose any company I wanted to actually do the repair work, but I felt that it was in my best interest to stick with CRC. That way, any surprises would (I hoped) be dealt with in the same professional, efficient way. Sure enough, there were some surprises that required additional work at an added cost, but Ashish worked with the adjuster to get additional funds for the work at no cost to me. The work was completed according to schedule and they did a great job! The subcontractors were respectful of my home and worked hard. I am happy with how it turned out. Ashish helped me with everything and what I especially liked about him being on the job was that he was available via text message and would come to my home in the mornings before work when necessary. I would definitely recommend Ashish to anyone else in need of home restoration or remodeling work. read more

This business restored the affected interior walls back to its original form. Carlos did an amazing job and was very informative about the process along the way. The work was completed thoroughly with precise attention to detail. I recommend him and this company to anyone in need of interior restoration. read more

This company is unprofessional, shady, and unresponsive. I see others on here agree. They are only concerned about money and not quality they will try to short change you and then will stop responding. read more

My home was flooded ,my family was in distress .AAA is my insurance co. They help us get our home cleaned up and dried out after that AAA introduced me to a contractor that made it all come back together . Thanks to classic restoration my home is back and better then ever . now I'm not a rookie when it comes to home building and repair, IV been in the business off and on for over 34 years and I watched as the work was being done ,something I don't normally do (watch).but what I saw was a company that is working hard ,working long hours to restore people's homes,and doing a great job .my family is back home .Thanks too Daniel M. And his crew of hard workers from CRC keep up the good work .The Johnsons read more

We contracted "Classic Restoration and Construction" to complete a "toilet water backup" project for us. Their work and all of their sub-contractors work was outstanding. The Project Manager, Eddy Perez, was easy to work with, understood our eagerness to return to our home and scheduled the work accordingly. Also, of special note, was "New Generation Contractors" owner Gerardo and his employee's Alex and Giovanni (Gio). Their skills related to drywall repair, tile installation and painting were exceptional. I would highly recommend them for this type of project. They are at the top of our list for any future work in these areas. HEK read more