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    Classic Metals

    5.0 (1 review)
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    1 year ago

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    Archadeck - 03-27-23 at the showroom @11:31 am

    Archadeck

    (48 reviews)

    Starmount

    We hired Archadeck to demo/replace our front porch, side entry porch & demo/replace part of our…read moreexisting rear deck. My husband is an architect and designed our project which included cantilevered steps on all three structures. We first met with our sales rep, Mike Luick, and he was very nice & had a really good understanding of the complexity involved in building the structures. He stated he would have "Archadeck's best carpenter" work on our project and there is no doubt that we definitely received the best. Colby Parks and his dad, Gene, were phenomenal to work alongside and set the bar high for any other carpenter or any type of contractor we ever encounter. Colby is a master carpenter - he is highly skilled, smart, an excellent communicator & problem solver and takes great pride in every single detail. Colby & Gene kept a meticulously clean jobsite and even put plastic under their truck to be sure oil didn't leak on our driveway - these are the little things that are a big deal. Ultimately, they cared just as much about the final product as we did - as if it were their own. We did encounter issues with the stain crew on our rear deck, but without going into all of the details, I'll just say that between Mike Luick and the stain crew supervisor, Ismael, they did whatever it took to make things right & to make sure we were completely satisfied. In the end we love our new porches and rear deck. Here are our Pros and Cons: PROS: 1. Colby Parks and Gene Parks 2. Archadeck did whatever we requested to fix any and all issues we encountered with the staining to make sure we were completely satisfied. 3. Mike Luick is great to work with and very professional - nice guy. 4. Ismael - I'm sure he's always "putting out fires", but he keeps things very professional & is always friendly. 5. Warranty CONS: 1. Expensive - Archadeck should only use Premium lumber on their projects, especially for the price we paid. 2. Stain crew - did not take pride in their work, were in a rush to get it done and always left trash or debris in our yard.

    Easily the rudest sales call I've ever been a part of -- and I'm in sales myself…read more Budget was never the issue, yet I was treated like I was wasting his time from the moment the conversation started. When I asked about matching the existing rock we already have around our pool, I was immediately told that wasn't possible and that I had to choose only from what they sold. Things became even more uncomfortable after he seemed irritated that my wife wasn't able to join us for the meeting. From there, he proceeded to give unsolicited marital advice before packing up his things and leaving. It took a lot of restraint not to respond rudely in return. Bless his heart. I ultimately left a 1-star review because if the company struggles this badly with the easy part -- basic professionalism and customer interaction -- I have no confidence they could successfully deliver on the hard part.

    Classic Metals - contractors - Updated May 2026

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