This is a brand new home, so dealing with repeated garage door issues from the start was already…read morefrustrating. Unfortunately, the experience working with Southern Fireplace made it worse. From the original walkthrough, the main garage door did not close properly. A technician came out and "adjusted the sensors," which temporarily fixed it. A few weeks later, the smaller garage door had the same issue and required another adjustment. Then the problem returned again with the main door. The issue was eventually resolved, but only after three separate visits where they continued tightening and adjusting the sensors. While it did get fixed, it took far too long and did not feel like a thorough or proactive diagnosis, especially for a brand new home. The biggest issue, however, was my interaction with Heather. She stated that if the issue persisted after replacement, any additional work would be billable. Beyond that, her communication was extremely unprofessional. I was repeatedly talked over during the conversation, and at one point she abruptly said she had to go and rushed me off the phone. The tone was dismissive and not customer-focused at all. Frankly, based on this experience, Heather should not be in a customer-facing role. Now, we are dealing with a separate issue with our pilot light. They have already come out once, but given the prior experience, especially the way communication was handled, I have been hesitant to reach out again, even though the home is still under warranty. While the garage door issue was eventually fixed, the overall experience, particularly the lack of professionalism in communication, left a very negative impression. If you have a choice, I would recommend going somewhere else, unless you are comfortable being talked to and treated in a condescending manner by their staff.

Wow Heather and Michelle worked magic!! Within an hour a gentlemen came and showed us where the…read morebattery pack was right before a major storm. They had every right to say we don't have any open appointments but they didn't they came right out. The customer service is top notch such caring and wonderful people! I'm so grateful!!! I can not thank Heather, Michelle and Todd enough!! Thank you for caring!!

Very happy with our new fence, the owner Ron and his son, and the hardworking work crew! They…read moreworked tirelessly to build a beautiful fence for our home. Thank you!

They installed a 10k fence on my property. It was all six foot privacy fencing, with five foot wide…read moregates for access on both sides. The guys got the gates wrong and only built them 5 feet high. This was 3 years ago, and they still haven't returned my calls yet. I didn't know they'd also installed the gate the wrong way to open. My Golden got out last week and was almost killed on my street. It's falling apart and now won't even close. I'd already had the fear they could jump the ridiculous looking 5 foot gates, but now they blow open in the wind.

So this review is long overdue, but better late than never. We purchased a hot tub from FOL and…read morewere extremely pleased with the sales and installation process. In talking with Andrey during the installation, we learned FOL also does landscaping, outdoor patio and kitchens etc. We contracted with FOL to have 12 trees (a combination of thujas and arborvitae), azaleas and purple fountain grass. We also had them extend the sprinkler system into the back yard. Couldn't be more pleased with all of the work the team did. Again, great sales and service and follow up when we had questions. Highly recommend you reach out to Andrey for your needs.

Do not waste your time on the Tent sales. There $7999 grill island to suck you in is less than 6k…read moreon other grill web sites. All of there sales prices on grill islands are still way high. They show limited quantities of product and then tell you it was a damaged item that already sold. No where in the description did it say floor model or damaged. It says limited quantities, that implies multiple are available. They are bait and switch. We had them out a few years ago for a custom made kitchen. They add 10% as a site cleanup/management fee. They said they make the custom kitchens mostly offsite and finish a few things onsite. So i am not sure what the 10% fee is.

Had a new aluminum fence installed and after less than a year the gate had to be replaced due to…read morerusted rivets in the middle of the gate. The new gate that was installed started falling apart at the welds within 5 month. When Plaza Fence was contacted for the second issue the owner Manny made an accusation that the fence was hit, and then unresponsive. Other than the broken welds the gate has no damage. If you want a product that last more than two years due to defects or improper installation then pass on Plaza fence and it's owner Manny

My husband called to schedule a consultation for a new fence for our backyard. Never heard anything…read moreelse from them. No call no email. They just never showed up. Bad customer service. Then the owner threatened to report me to Google for a fake review. For the record this is very real and we are still looking for somebody to do our fence.

We had such a great experience with The Tile Shop. Susanna was our design expert, she was amazing!…read moreWe had an appointment and she asked me for inspiration pictures a few weeks before our appointment. When we walked in, she was prepared and was able to show us exactly what we were looking for. We did an entire house renovation, so it was a pretty big project. All the tile selections look fantastic. Susanna went above and beyond for us; even after we bought our tile. If we had questions, or needed more material, she was always available to help us. She communicated well with us and our contractor. Truly a great experience!

Helpful and responsive and got the job done for me. Suzanna provides excellent ideas and helpful…read morefeedback.

Looked for bathroom showrooms all over Charlotte but finally found Prosource. Great selection of…read morecabinets, floors, counter tops, marble, granite,tile, etc. very helpful staff Really enjoyed picking out our bathroom cabinets, floor and shower

Will NEVER recommend them to anyone... There customer service was absolutely horrible and there…read moremangers are very very Rude. And they do NOT STAND behind there work. Paid alot of money to have all the floors in house done and they did did them wrong and messed them up ,and now refuse to come fix the mistake after the job has already be paid for. So unprofessional...

Had someone come out to give an estimate on filling in a small piece where my other fence was. He…read morenever emailed me a quote then when I texted him he said oh I goofed so I gave him my email. Still no quote if your company didn't want to do the damn job at least have the common sense and tell us instead of acting like this. Sorry ass company!

Huge selection of fencing materials at competitive prices. Ours was a DIY project. Their first…read morequote for aluminum fencing was more than the big box store but after mentioning this fact, they reduced their price enough to be worth the drive. Very helpful with pricing options. Nothing but friendly customer service.

Don't walk. Run to this fabricator. Not only do they design, supply and fabricate your countertop…read moreneeds but they install as well!!! Just an awesome family over there by the tracks!

I'm very disappointed in my experience with Harkey Tile and Stone…read more I went to them for my bathroom remodel, worked with Terri Wheeler on design and tile choices. Everything seemed to be going smoothly until she recommended a tile installer. When we were working on measurements, Terri stated that they don't sell tiles "by the tile" they come in square feet. Technically this is correct but when trying to figure out the square feet needed for each tile, Terri kept saying that they are not responsible for measurements and the installer is responsible. Well, Terri had the measurements and did the math but when it came down to doing the deal she wanted to release her liability and I ended up ordering more tile than I probably should. Because the installer broke my tiles I had to reorder and guess what- The person at Harkey taking the order never asked how many square feet I needed. My 24 x 48 tiles came in a box of 2 and my 12x24 floor tile came in a box of 6 tiles. Getting Terri to call me back was a process, there was ALWAYS an excuse and on one call she even divulged personal information about someone at Harkey that was none of my business. I'm not sure if she felt this would soften my bad experience but it only made me question her even more. After having a very challenging and bad experience with the installer that Harkey recommended, I reached out Drew Messenger, manager, to try and get my problem resolved. At this point I was already 2.5 months into a very small and simple bathroom remodel. Drew said he would assist in getting it resolved. Well, he did to a certain point. After back-and-forth with Harkey and the tile installer I ended up having to threaten litigation to the tile installer to get my bathroom completed. I was left with a USED vanity that was improperly installed, etched marble floor, grout haze on tiles, damaged drain cover and personal items that were used and or taken from my home. During this whole process, I was also getting a quote from Harkey on installing my kitchen countertops. Terri forwarded me an email with my updated quote that was $665 over my original quote with a note in the email from Drew to "increase each at $200 each". When I asked Drew why he emailed Terri with the increase his response was "Since you retained a lawyer for your issues regarding your tile installation and threatened to use them leads us to believe you'll be happier with a different fabricator and to consider my quote null and void." Drew is right! After my experience with Terri Wheeler and Drew Messenger at Harkey Tile and Stone, I do not want to work with them on any other project and I would advise you to consider what I wrote. Definitely do not rely on them for install recommendations! Know your measurements and don't let them tell you that they don't know how many tiles come in an order because they do. The tile I purchased was "their most popular tile" so to say you don't know how many tiles come in a box is an outright lie. In addition to the lack of customer service, their prices are higher than others that I have found in the area--SAME product and better customer service.