Poorly run company. Got one estimate $30,000 above budget that they knew about so they came back out re-worked it and they never showed back up. I would never in my life use these people this was in Richmond Hill Georgia. read more

Tony and Josh were GREAT to work with and did everything I asked. I had Archadeck replace my deck coming off our screened in porch. It was replaced when I moved there in 2017. It looked terrible. I was told that with Archdeck it would not have to be replaced for about 30 years. WOW it is FANTASTIC! I could not ask for any more. Josh came 2 times to do toch up work without question. Who does that ? If you are thinking about a new deck this is your only option. Belive me you will not be sorry. DG read more

UPDATED REVIEW - I received a call from the owner last week after the below review. A new design consultant came out on yesterday 05-24-23. Keith was actually earlier than our appointment time which was fine with me. He has a good idea of what we want to do. Today 05-25-23 the owner reached out to me again today. He was following up on yesterday appointment. This is customer service. We will see how things pan out. read more

I long term investment is important to you, look elsewhere. They won't stand behind their work and are none responsive unless they can sell you an overpriced project where they tout quality. In the service industry quality is being there when people need help with the work you did without excuses! read more

I am very well pleased with the patio installed by Achadeck of Charlotte. The process was excellence thru and thru from the first phone call to the project execution. It was evident that there is an exemplary process in place to make sure nothing falls between the cracks. The office staff, designer, masonry team and suppliers all were true professionals in every sense. The quality process employed, began with clear communications and expectations, commitment to deadlines and follow-thru. Archadeck did not disappoint. I called them because they built my deck 25 years ago and I was looking for a quality vendor, who would deliver a quality product built to last. There was an excellent design with construction details and materials listed. The masons followed the plan with efficiency and paid close attention to details and measuring. Archadeck made sure my property was left better than they found it. Many thanks to everyone who played a role in my project!! read more

Working with Archadeck to build our screen porch addition has been an extremely draining experience. Publicly available contact information for members of upper management or any of the executive team is virtually non-existant. Posting here is my next attempt at getting resolution. Issues listed below: - Project duration. Signed on 4/20. Construction did not begin until 7/30. Repeatedly given excuses as to the delay. No work has been done from August to now (October). Mostly due to several failed inspections. Five to be exact. We are now 5 months into a project with about 4 WEEKS worth of completed work. - Inconsistency in Communication. There is no real consistency in communication with management or our Project Manager. Activity (when there was activity) will be scheduled. Nobody shows up. We question. We are repeatedly promised things are being handled. Nothing happens and no update. We follow up. We may receive a response. Sometimes the same day. Maybe after a few days. More often than not I have to follow up again. Sometimes my questions are answered other times avoided. It's already frustrating enough when things aren't being done but lack of communication makes it even more aggravating. - Our final and main issue - Our project manager. He is a nice guy but doesn't seem to be on top of managing our project AT ALL. Sometimes appears to have no idea what has and hasn't been done. It took him over 4 weeks after failing an inspection to realize we hadn't passed. He then requested a reinspection but didn't bother to address the failed items. Even then several other subsequent REinspections failed for the same issue several times more. I get that inspections are tough but his efforts at working with the inspector to resolve is lackluster to say the least. Additionally, the framing on the project went up pre-maturely without a pass from the county. At this point we can't put much weight in anything he says. No real sense of urgency or intent to do what he says he's going to do. And again days go by with no resolve or update. Which again requires follow up on our part. We are almost to the point of requesting another Project Manager. Just to get it done. If you do use Archadeck I would suggest that you are extremely vigilant in asking questions about your PM prior to them assigning one to you (ie any bad reviews, project completion times,etc). I'm sure they have some amazing ones. Ask for their best and I think your experience will be very different than ours. I will say the entire experience has not been a bad one. Sales rep Mike Luick was great to work with. The construction team, electrician and Roger and his patio building team were great. All were very responsive and willing to address any questions or concerns. Archadeck is a higher price point but the trade off in paying more should be excellent work and customer service. I know the end product will be quality, however unless the current issues are resolved with restitution (and soon) we will not be referring Archadeck to anyone else. read more

Archadeck should be avoided. I have a 10 year old "archadeck" that has failed due to structural rot caused by a deck building 101 failure....building it with the ledger board touching the ground. Moisture eventually caused the ledger to rot, causing the joists to rot, causing the deck boards to rot. Deck building 101... See pictures. They even left trash underneath the deck. Contacting them about this resulted in a very unpleasant experience. Do yourself a favor and just avoid them altogether. I wish I had. EDIT: in response to Andre - I'm surprised that you're surprised...though your surprise is really not all that surprising...right? For anyone reading this...do yourself a favor and stay away from these guys. They are clueless and just as in my situation you run the risk of overpaying for a deck, having it fail in only 10 years, and per Andre's reply...all you get is an invoice and a link to submit a lumber warranty claim. As you can see in the pics the structural rot was everywhere, not just a handful of pieces (which per the invoice only a couple of pieces of lumber were ground contact approved). Oh, and they won't bother to come look at your deck in person to inspect it... So you'll end up having to pay for it to be repaired or just start over. You're surprised....? ...I could write so much more, but I think I've made my point. Poor customer service and they don't care once paid. read more

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I had to rebuild my deck in 2014 and chose Archadeck from their TV add. There were some problems with the construction, but that is not the big issue. It has been six years and the wood at the front of the deck is rotting. I have had it sealed and I had it inspected by an exterminator to make sure the problem wasn't insects. The problem is that there is no way for rain to run off the roof except to drip down on the edge of the deck. I've called Archadeck and was pretty much told there was nothing they can do. They said I was given a one-year warranty and after that they are not responsible. I wonder why they didn't design the roof so that it would extend over the edge of the deck. I've also found out that there are gutter systems that could have been put on. Most of the deck was built by one man. He worked hard and received little help. The deck was designed so that it covered my outdoor light. I can't use it any more. Actually I wonder if any thought was given to the design at all. Friends have come over to see the mess I have on the edge of the deck. The painter doesn't want to seal it until it is fixed. Everyone can see the brass Archadeck plaque and then look down at the rotting wood. Not very good advertising. read more

Very professional. Very responsive to our needs. Couldn't be happier with the project. read more

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This company has serious quality issues with their work and they refuse to fix their issues. We bought a home that had a backyard screened porch installed by this company. The porch was 1 year old when we bought the home. Just prior to closing the home inspector noticed there were quality issues with the porch and the previous owner had this company come back out to fix the work. They claim to have fixed the issues at that point. Here several months later the same issue persists. This has now caused damage to the house. Archadeck refuses to inspect or repair their work and claim it has been fixed previously. (They know they damaged the house, and are trying to run) Do NOT use this company. They do not stand by their work and. you will be stuck with substandard work they will not fix. Now we have to file a lawsuit to have them pay for their substandard work and damage. read more

As one other reviewer put it, working with this company has been an extremely frustrating experience. Sign a contract with Archadeck on May 18th for a screened-in porch and patio. On October 7th, all we have so far is a muddy back yard and partially framed porch. The ceiling on the porch was supposed to have exposed rafters. On 9/14, their electrical contractor drilled holes through the rafters and left wires hanging down. This could have easily been avoided if the project manager had been on-site when the electrical sub was there. Nearly a month later and we are still waiting for them to fix that issue. At this point, I don't have a realistic timeline for when someone will show up to start working again, or when they expect to finish this project. Their project management tool buildertrend.net is not accurate. The calendar published doesn't match the work to be done, and people rarely respond to questions posted through it. Not a company that I would recommend to anyone at this point. read more

We hired Archadeck in Oct 18 to replace an old deck and add an overhang to part of the porch. Work was to begin in January of 19 but didn't begin until late February. Carpenters were supposed to build the deck up to the portable spa for easy access from the deck. Instead they left a foot wide or more gap which would not have passed inspection. The carpenter admitted to us he hadn't really looked at the plans. Additionally the salesman, Mark Norton, was informed we wanted extra wide stairs to accommodate our aging father. Mark said the carpenters would work that all out when on site. So, two major things promised by this company and neither delivered. Initially Archadeck wanted an additional $3500 to correct their mistakes. As Mark didn't specifically put the extra wide stairs verbatim in the contract, we couldn't force that issue. The deck sat with zero work done for 6 weeks during which time I repeatedly asked the PM Jim Davidson and other staff members for updates on the timeline. Eventually I talked with the owner, Eric Kent who assured me all would be taken care of and Jim would have a solid schedule by the end of the week. Never happened. While Jim came out and discussed multiple issues, and promised staining and completion by a specified date, the deck still sits unfinished, unstained, and with multiple issues. Specifically....carpenter bee damage to the roof of the overhang. Jim said he'd come up with a solution to prevent further damage...never did. Splitting and jagged pieces of wood used on the deck. Wood quality is extremely poor. Still have a large gap between the deck and spa despite the design being reworked and us paying an additional $2000 to get what we had originally contracted for. Inspector also had issues with this gap. Sloppy roof membrane resulting in multiple roof leaks and edging that blows up when windy. It also looks horrible. This was pointed out to Jim twice. The second time he said he guessed he needed to follow up with the roofer to get him back out. When the roofer finally showed back up (with no coordination from Archadeck as to his being there) he told us he was supposed to ask us what the issues where and what to fix. Zero communication and accountability between departments, workers, and most of all the clients. Failure to close a large gap in the fencing close to the pool area. The carpenter told us he had no idea how to make it a clean line that did it's job of preventing access to the pool from the deck. Carpenters came out weeks later to readdress and placed a clunky, unattractive hunk of wood in the gap. When it was pointed out to the PM he expressed surprise that this was the solution as he had expected the carpenters to use decorative iron that goes around the rest of the railing. Again, no communication between applicable parties. Bottom line....this experience has been the worst. Lots of leaderless people who make promises and don't follow through or complete. No communication between the company and the homeowner besides occasional and rare updates unless we initiate it. The owner informed us he would make sure all was taken care of yet he doesn't follow up. Work so far has been ultimately shoddy with low quality materials. read more

We have had a number of neighbors inquire about our screened porch to sunroom conversion project, and we cannot recommend Archadeck. An 8 week project took 12 weeks to complete, with the first half moving in SLOW motion. A good portion of that delay was due to window delivery, which Archadeck blamed on the supplier (Andersen/Home Depot). The contract with Archadeck was signed on 08/17/2018, the project began on 11/30/2018, the windows were manufactured on 11/21/2018, and were delivered here on 12/21/2018. The windows should have been ordered much earlier so as not to delay the project as much as they did. Running out of materials (or having excess materials) became an all too common theme. But the end result is that we have a lovely sunroom. But we will never enjoy it "as much as we should" because we will always know that a significant issue that was called out by us VERY EARLY on, and could have/should have been fixed, was not. And the carpenter and project manager CHOSE TO ignore it and our concerns and push forward, and we didn't say STOP! The lead carpenter who did some work at the very end of the project said it best when the issue was mentioned to him. "You shouldn't have even had to ask. It should have just been fixed." Lastly, sometime shortly after we made the final payment shown on Archadeck's invoice system, the amount due was increased by $1,000. Assuming that that figure didn't change on its own, it would have been appropriate for someone there to pick up the phone and acknowledge that the original final invoice had undercharged us by $1,000. Instead, our final payment was shown as a "partial payment" that I spotted on my own and called them. read more

They stuck me with $10k+ in repairs required after poor quality roof tie-in. Take a look at my photos that show water leaking to brick across the roof of my archadeck patio. They made a hilarious attempt to cover it up by cutting a hole in my ceiling, admitting mistakes with roof install and then as soon as they said they would pay for roof fix but not repair to damages inside - and I told them I hold them accountable, they lawyered up and pretended they had no fault. Contact me for context on my experience and how awful Eric Kent & Archadeck treats customers that pay over $50k for a new patio and then $10k+ for repairs. read more

Archadeck - Shoddy work, they wouldn't fix damage from patio roof tie-in. Cut corners and tell you to have your insurance pick up the bill - Decks & Railing Near Me - Charlotte, North Carolina

I'd recommend Archadeck to anyone looking to enhance their outdoor living space. My experience with them when installing a paver patio was excellent from start to finish. The team is responsive and professional. I was kept up to date throughout the process: design, quote, scheduling, project milestones, and completion. Mike was able to take my vision, answer questions, and make suggestions for optimal design. Out of all of the companies that I've used as contractors or for home service and repair, Archedeck is by far the best. read more

Archadeck did an outstanding job installing Trex Transcends profile product on our covered porch. The porch has the "tongue and groove" look, without the problems usually associated with tongue and groove wood products and floors. We are very pleased with the outcome. This was a warranty replacement - Archadeck did the right thing. We had problems with a wooden tongue and groove porch they had installed. They recommended this new, better approach, and replaced the whole thing without any addition cost to us (the customer). Thank you. read more

Five star company. Really pleased with our deck renovation with Archadeck. Highly recommend!

Well, yet another day and no rain. Still a no show for the Archadeck crew-my yard still looks a mess from what they were suppose to fix. I am now taking my story to the TV news consumer help section. Progress update-no progress! A-OK rating means they are done. They put the yard back in place so that I can bring the beauty back. I won't post any pictures or make further comment at this time. read more

We LOVE our new screened porch from Archadeck. They did great work were easy to work with. No surprises. We went with the EZ-breeze windows and it was the best decision we could have made. I highly recommend them. We've been able to enjoy our porch even on the cold winter nights. Definitely worth the extra expense! read more

Archadeck of Charlotte added a screeened porch to my home. We noticed that water was coming off our roof in one corner like a fire hydrant when it rained and coming under the eaves. We were told nothing they could do because of the amount of rain coming down at one time. After several yrs, the eaves rotted out and I contacted Archadeck again. After 5 months Archadeck said they would not cover this that it was under workmanship and not the structural warranty. We have spent over $1000 having a roofing company come out to repair the rotten wood, reposition the gutters that were not at the correct pitch, add a downspout which should have been done by Archadeck, redo the shingles that were not installed properly and build a ridge in the corner to slow down the water where the screened porch was attached to the house so it would flow into the gutters/downspout and not under the eaves. Along with not completing our job timely, which had nothing to do with the weather, and not honoring their workmanship I would not recommend this company to any one. read more

I am shocked and disappointed with the quality of service from Archadeck to this point. I have a pending job that has been delayed twice and I signed the contract for in April. I decided to go with Archadeck despite the fact they were considerably more expensive than the competitors due to their reputation. I'm regretting this decision every day. I'm spending way more than expected on a project that I thought would be done already and getting terrible service at the same time. The empty apologies and ambiguous commitments from the staff are not enough. I would not recommend. Update: In addition to poor communication, poor planning at the top of the list of complaints. Terrible scheduling on Archadeck's part from subcontractors to inspections. Unbelievably disappointed. read more

Avoid this company. We used them for a sunroom. They asked us to directly deal with and pay vendors for items included in their Scope of Work. Archadeck does not know how to vent a fireplace. Management had no control of the crews, we would get texts asking if anyone had shown up or not. The complaints we have are similar to other posts here, the work was not finished on schedule and a lot of it was poorly done. read more

We hired Archadeck to demo/replace our front porch, side entry porch & demo/replace part of our existing rear deck. My husband is an architect and designed our project which included cantilevered steps on all three structures. We first met with our sales rep, Mike Luick, and he was very nice & had a really good understanding of the complexity involved in building the structures. He stated he would have "Archadeck's best carpenter" work on our project and there is no doubt that we definitely received the best. Colby Parks and his dad, Gene, were phenomenal to work alongside and set the bar high for any other carpenter or any type of contractor we ever encounter. Colby is a master carpenter - he is highly skilled, smart, an excellent communicator & problem solver and takes great pride in every single detail. Colby & Gene kept a meticulously clean jobsite and even put plastic under their truck to be sure oil didn't leak on our driveway - these are the little things that are a big deal. Ultimately, they cared just as much about the final product as we did - as if it were their own. We did encounter issues with the stain crew on our rear deck, but without going into all of the details, I'll just say that between Mike Luick and the stain crew supervisor, Ismael, they did whatever it took to make things right & to make sure we were completely satisfied. In the end we love our new porches and rear deck. Here are our Pros and Cons: PROS: 1. Colby Parks and Gene Parks 2. Archadeck did whatever we requested to fix any and all issues we encountered with the staining to make sure we were completely satisfied. 3. Mike Luick is great to work with and very professional - nice guy. 4. Ismael - I'm sure he's always "putting out fires", but he keeps things very professional & is always friendly. 5. Warranty CONS: 1. Expensive - Archadeck should only use Premium lumber on their projects, especially for the price we paid. 2. Stain crew - did not take pride in their work, were in a rush to get it done and always left trash or debris in our yard. read more

Archadeck did a fantastic job power washing & painting our pergola! Outstanding workmanship! Thank you Eric Kent, Michael, & all your staff! A plus! read more

You have to give them 1 star to write a review. I would never use this company again. You pay a premium for this franchise company and its not worth it. They cut corners and their service is not much more than lip service. If you are considering them run don't walk to another company. Richard Yercheck read more

This was by far the worst experience I have ever had with a company. We signed a contract in July 2019 to have a 16 foot non-load bearing wall of windows done. We were told it would be a 3 day job and would be completed by mid September. The job was completed on December 9th. It took them 20 weeks! They would not return phone calls or emails until their home office in Richmond was contacted. Communication or lack there of was terrible! Materials were incorrectly ordered several times and we had to wait on the correct orders. The materials they used were dirty and rough and contractors walked off the job when this was discussed. City inspections were not scheduled at the proper times and could have resulted in a complete tear down of the framing. I can't even remember the number of subcontractors it took to complete this simple job. There are still certain things that were not done correctly but I will not allow them back on the property! Do yourself a favor and stay away from this company! read more

I needed my hot tub raised to deck level and redo my deck so I could access the hot tub for maintenance and repairs. The guy who I spoke to on the phone said they could not legally touch my hot tub since they did not build the deck themselves. I was given 2 more estimates and neither contractor mentioned any legal issues. I guess this was a penny ante job that the clown I spoke to wasn't going to make him any money. I get it....Just tell me straight up we don't do this kind of work. Not that it is illegal. What a crappy company ethic. Probably did me a favor declining the job. read more

Review 2 After writing our initial review, we met with the owner of the Archadeck, Mr. Eric Kent, along with another representative. They came out to the house & sat down with us to listen to our concerns. We were very impressed with them. It does say a lot when the owner himself will meet with customers. We had a wonderful conversation with them. And they truly cared about our needs. My wife & I were impressed with both their professionalism & sincerity. It is this reason we felt to write a follow up review. We spent well over an hour discussing the problems we had over the course of the project. Notes were taken & they listened before responding. After we talked, they came out to look at the few punch list items we had. Before the day was over, all the issues were addressed. And to be fair, we did have to wait for warmer weather to address the staining. It is important for us to write this update. It speaks volumes that they took the time to come out & listen to us, address the issues, correct the problems & apologize for the process. All of us agree that this final product is incredible. It's not often you will follow a horrible review with a positive one. We stand by what we said before but it's not how you start, it's how you finish. And we are very appreciative of Mr. Kent & Mike Luick coming out to talk about our problems with the process. It shows they truly care about their customers & the reputation of Archadeck. My wife & I are excited to enjoy our porch now with spring around the corner. read more

My wife and I recently hired Archadeck for renovation work in our master bath, guest bath, kitchen and hallway. The experience could not have been better. Our salesman Mike England and the worker, Adam, were as top notch as they come. Courteous and respectful of our home. Draping drop cloths from the front door to the work areas and a thorough clean up at the end of each day. We will definitely use them again. read more

We hired Archadeck of Charlotte to build a covered patio for us last May. It was finally completed in November. There was no indication to us that it was going to take six months, in fact, at one point we were promised that it would be completed in two weeks. Unfortunately, it was two more months before it was completed. For an established company, organization and communication were surprisingly nonexistent. Also, for those of you making your decision based on reviews, be wary of 5-star ratings. After we had signed our contract, I realized that our salesperson had posted one of the five-star reviews on several websites. Overall, we had such a negative experience with Archadeck of Charlotte, that we cannot recommend them and will not be doing business with them in the future. read more

Cunnane built our home in 2004 and the decks on our Charlston style front upper and lower decks were badly compromised. It turns out they were made from wood covered with textured paint and the paint was peeling from the surface -- and there were no spaces between the boards to facilitate drainage. Archadeck Outdoor Living removed the old decks and replaced them with Trex, allowing for ample drainage between the boards with even spacers. They did a great job, were courteous, fast and very friendly. Their follow-up was terrific. Highly recommend. read more

The worst customer service I have ever received and that is no exaggeration. The salesperson and the workers have been nice and very professional but the representatives that schedule and communicate with the customer have been extremely disappointing. I hear from them every two weeks. I leave messages they do not return. This small project started June 1st and is a little over half way. I was told from this company that no project is too small. They just neglected to tell me they'll get to it when they get to it. Extremely dissatisfied. read more

We ordered an outdoor TV from Archadeck for a property in Charlotte. I had a deadline to get the TV install and Archadeck came through. They ordered the TV emailed me a time when they were to install, showed up that morning and got the TV installed. Thank you Mike for getting the job done and making our residents happy they could watch the Panthers game in style. read more

What a mess from start to finish.... The good news? They are a one stop shop that can customize your vision and the end result is in line with expectations. The bad news is you will need to be involved on a daily basis to ensure things are going according to original plans. Visible structural items would change on site without notification and without our noticing would not have been able to be reversed. These changes set the project back days and sometimes weeks. The sales presentation up front is very thorough and convincing, but unfortunately NONE of the deadlines were even close to being met. Our 4-6 week project started 3 weeks late and took 4 months to complete. They are a big company that is overwhelmed with projects causing communication between their departments to be shockingly bad. During the final punch-list we would have painters show up unannounced and ask us what they were there to work on. In summary, one hand has no idea what the other is doing during the majority of the project. There were countless commitments made that would just simply not happen....times where we were promised something would get done on a certain day and days went by with no communication. We are no strangers to contractors as we had an entire floor (bonus room) put in our house in 2014 by another contractor. I'm disappointed in myself for not using him again after this experience. His level of commitment, professionalism, price and punctuality dwarfed that of Archadeck. Our issues got so bad I made an attempt to reach the owner, Eric, to share my overall concerns. Good luck finding him or having him get back to you. I spent $30,000 with Archadeck and I can't get a word with the owner? Interesting to say the least. Be careful. read more

This is the worse home project I have ever been involved in, & an all-season porch I had looked forward to, has become a project that I never will be satisfied with. I started/ordered this project the first of Oct, and was told it took about 6 weeks for the EZ Breeze window inserts to arrive, but my project might be done as soon as Christmas. I was sent a link to BuilderTrend to keep track of my project and for communication with the company. My current porch screens were demo'd quickly & the openings measured for the EZB windows. Then the delays & issues began. There were no communications to me (via phone, email, or buildertrend) about any of the delays until I called them in Jan. When workers did show up, they arrived without any advance notice to me. The clean up of the removed materials was inadequate. I had to call several times to get materials cleaned up. When I called in Jan the project manager (PM)seemed to be surprised my job had not been completed, & made an appointment to review the job. So communication within the company is also poor. Shortly after he came to my home to check on it, the EZB windows arrived and were installed. One of the panels arrived in the incorrect size, and had to be re-ordered. (Manf. fault, not Archadeck) This took about another 6 weeks to arrive. The masonry workers came to install my Travertine tile. The workers that arrived spoke very little English & I had problems communicating about what I expected with the install. After contacting my PM, I was assured they understood the scope of the job. Despite having about 4 cartons of tile left over, many of the tiles installed have chipped corners that make them unsightly. They could have easily selected the better looking tiles to use on the floor, or used the chipped ones on the back edges of the porch, but they installed just as they came out of the carton, no inspection as to the quality of the tile. Many of the floor tiles are installed slightly higher or lower than they should be. This floor is by no means level. I have been told this is to be expected in this sort of tile install, and it was not an amount uneven enough to warrant a re-order or re-install. When ordering the tile, the sample of the tile in the showroom did not show any uneven or chipped tiles. Also, the grout used is very uneven and had bubbles in portions of it. Very sloppy looking. The grout was also splashed upon my brick exterior & the lower edges of the EZ Breeze window frames. A damp wipe clean off of this before the grout dried would have remedied this. Now they cannot be cleaned without scratching the frames, and are unable to clean the brick. When I realized the extend of the tile problems I spoke to a PM about the issues & an appointment was set to inspect the job. The masonry foreman (MF) arrived with the PM. The MF informed us that everything was installed correctly and to the "normal" specifications of tile installation. He did agree that I had 1-2 tiles that were sub-par. He said that to correct the tiles that are uneven or chipped, it would cause more damage to the other tiles & would not correct any issues. The PM agreed the tile was not installed to my expectations. We agreed it would not be worth trying to take out individual tiles, it would just cause more damage, and I would just live with it. The masonry crew was to return to my project to work on the grout issues & try to correct those issues. So they arrived to repair the grout, the floor was left very dirty so you cannot inspect the grout until dried & cleaned up. I was the one that mopped/cleaned the tile (not tile workers), but there was very little improvement to the quality of the grout. I was offered $400 to compensate me for not being pleased with the flooring, but considering I paid $4600 for this tile, this was very little compensation, and I do not have the pretty tile floor I felt I was ordering. For the money spent on this project, I know a sub-quality project. So it is May 1 and I will just have to be happy with the project the way it is. There are several pros & cons to the materials that were recommended & I wish I had researched prior to ordering. I wish I had researched the company & get other estimates but I felt this was a reputable company & did not. What a terrible mistake on my part. In summary, this project took over 7 months and I am not pleased with my results. Their communication is terrible. I had to initiate any communication on the status of the project. Clean up of debris was awful, and either I cleaned up or I had to call to get it cleaned up. The window panels are difficult to move up and down. I am told they will get easier to move the more they are used, but that is not like the showroom display. They moved very easily when tested. In the middle of the project, the PM was let go, and a new PM was assigned. I wish I had never called or heard of Archadeck. Avoid this company. read more

I DO NOT RECOMMEND USING THESE PEOPLE! They are very unprofessional. No one knows what's going on in the office. The screen house we hired them for was supposed to be done back in June and it's now August. They kept giving us the runaround on when they would come to install the screen house. They came July 30th and because it rained the next day they didn't come back to finish the job and didn't even bother to call to say they weren't coming. Will never use these people again! read more

DO NOT HIRE THIS COMPANY!!!!!!! After meeting and feeling comfortable with Eric Kent the owner of Archadeck I decided to hire them for my backyard project. What a mistake that was. My project was supposed to start the week of May 11, 2015. The project got started on May 22, 2015. They framed my porch. When I got home I saw that the porch was framed wrong. I contacted Mr Kent and he said it would be corrected. The porch was reframed the next day. It was approximately 1 week before anyone showed back up at my home. After contacting Mr Kent he explained to me that people/workers are not dependable. Not what you want to hear from your so called contractor. Over the next few weeks not much was accomplished on my project. My back yard was supposed to be graded and scraped so I could lay sod when the project was completed. It was graded where it needed to be but not scraped . I was told that was all I was getting, That is not what I discussed with Mr Kent during the initial consultation. They stone guys started the stone work and ran out of stone. It took them a few weeks to come back and finish the stone. Workers showed up on June 9th to do the wood work inside the porch. They left 20 minutes later because they didn't have enough wood. Note, there is a Lowes 3 miles from my home. They returned days later to do the work. The fence company that Archadeck hired came and installed the fence. The fence is approx. 16 feet to short on both sides of my yard. When Mr Kent measured the length of the fence it was an approximation of length due to the overgrowth at the rear of my property. The overgrowth was cleared by the person who graded the yard and no one measured the correct length of the fence so the fence company installed what they were told to do. I contacted Arch adeck and the sent someone to my home to look at all the issues I was having. He assured me things would be corrected. I was then told by Archadeck that if I wanted the fence completed properly I would have to contact the fence company and pay for it out of my pocket. I contacted the fence company and met them at my home. I pointed out issues with some to the fence boards being warped and the fact that no latch was put on the gate. I was told it would be handled. That was 7 weeks ago and nothing has been touched. Since June 30th only 2 times has anyone come to my home to do any work. I posted a review on Facebook on July 13th and was contacted by Mike who wanted to come to my home and evaluate my project. I met him on July 20th and he told me that he would take care of the issues. Here we are on July 31st and the first person showed up at 6 pm to install 2 downspouts. After they left I went and looked at the downspouts. They are crooked and look horrible. So I have left work 3 times wasting approx. 6 hrs of my time to meet people who tell me that they will take care of the issues. That is a total lie. I was told that this project would take 3-4 weeks. Here we are about 10-11 weeks in and its no where close to being done. My HOA gave me until June 30th to have it completed. I am getting letters from them about why its not done. This company is undependable, unprofessional and the quality of work is pathetic. I thought I hired a 'contractor' boy was I wrong. This company is an overpriced and doesn't do what they say. BEWARE OF THIS COMPANY!!!!!!! Hope I can save some people from the agony that I have gone through. AGAIN DONT HIRE THIS COMPANY!!!! DO YOUR RESEARCH AND FIND A REPUTABLE AND HONEST CONTRACTOR. read more

Archadeck Advertises that they handle all details of the design and build process. This was not my experience with a patio project that included a hardscape patio addition plus an exterior door relocation for access to the patio. Their design did not properly consider elevation and drainage requirements and the project manager refused to make adjustments to the field conditions. I had to hire another landscape company to come in and truly finish the project. Especially because archideck refused to handle the large dirt pile they left in my yard that was the result of their excavation. They also refused to install a dust barrier in the interior of the home during the demolition for the door relocation and their sheet rock finisher did not have a vacuum system. I spent days cleaning up dust on the interior of the home. The project manager made sporadic visits to the project, mostly after I called to report an issue. They introduced me to their area contruction superindendent at the beginning of the job and I never saw him again. The net of all this-if you doing a hardscape project get a professional designer and someone who truly specializes in that work. read more

Please do not use this company!!! Never have we experienced such a lack of professionalism, respect, or communication. Our decision to build our screen porch was 8 years in the making. We thought we had done our homework by interviewing several other contractors, but we could not have been more wrong. It took 5 months for them to build our 14' by 16' screen porch! We were also told by a reliable source that this is not an uncommon event for this company. The painful experience in it's completion has completely overshadowed any joy in the finished product. read more

After the original post, three Archadeck managers visited to discuss our concerns and to assure us that their internal processes had changed and were being further changed to prevent others from sharing our experience. We certainly believe the finished product is attractive and well built. It meets our expectations. For this reason and on the basis of their assurances, I have added a star to the rating because if their procedures have in fact changed, then our experience is no longer relevant. read more