Would not honor their estimate from their own employee. Estimate made and then ignored. Mark / talkin' to you. read more

these guys rock - i got rear ended and was on a time crunch because i was shipping my car cross country. they expedited the process and made changes where they saw fit to get it done asap - they were extremely responsive and kept me updated through the entire process. everyone i interacted with was polite and helpful! was recommended to them by my uncle who's a mechanic and would recommend to anyone looking for a trustworthy shop to do the job. read more

I needed a minor repair to my bumper that a few of the tabs had broke. I was so happy and surprised when they not only stayed in my budget but were able to find a very quick, easy, and cheap fix! They did a great job and were very polite and respectful read more

Such a GREAT place to have car repairs done! From my first phone call with Angela, to the initial estimation with Brian Nichols and then final drop off with the General Manager Tom Roche, the service was terrific. Very efficient, great communication, pleasant personalities and they just cared about my car and me! The work done was better than I could have ever expected! I feel like I have a NEW car again!! It's perfect! I would highly recommend!! They worked very well with my insurance company and the rental car company. Everything was so well run! read more

After a 2-hour job turned into a 9-hour job this company and the location Manager replace my initial front grill that the Insurance Company paid them for but they purchased a cheap grill for my vehicle which in 1 1/2 year started peeling.... Today, this company without professionalism, class and trustworthiness replace my grill with another used and damaged grill which is full of marks and rust stains. See pics added. I'm sooo disgusted by this company. However, my peace of mind and not dealing with the hassle of the poorly run company is NOT worth calling this location manager and dealing with him. I will consider reporting them to the BBB and their Corporation management. read more

Classic Collision - Front grill (Driver side) After a 2-hour job turned into a 9-hour job this company and the location Manager replace my initial front grill t - Body Shops Near Me - Lilburn, Georgia

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I dropped my vehicle off for repair on July 20,2022. I did not receive my vehicle back until the end of November which was over 4 months later. I was told that my vehicle was finally ready for pickup. I arrived at the shop to pick it up and I waited in the lobby for almost an hour for them to pull it around. I was given several different excuses such as there are a lot of vehicles parked in front of my vehicle and that the keys were lost for the vehicle in front of mine. Finally, the vehicle was pulled around and given to me. I noticed damage to the windshield that was not there prior to dropping my vehicle off. The manager tried to tell me that the windshield was already cracked. I assured him that it was not cracked and made him aware that I had pictures of it prior to me dropping my vehicle off. When I told him that and showed him the pictures, he agreed that the shop would cover the damage. I also made him aware that my vehicle is not properly repaired and that noises can be heard when reversing the vehicle or turning the wheel. I called the corporate office and spoke with the regional manager to inform him of all my troubles. The regional manager agreed to allowing me to take it to another branch for repair. I took my car in for repair, and I received my vehicle back. The windshield is repaired but the noise is still there. I reached back out to the other branch, and they told me I have to go back to the Stone Mountain branch for repair. Since then, I have reached out to the Stone Mountain branch several times and the manager has not returned any of my calls. I also reached out to the at fault party's insurance company. I have not received any calls or emails back from my adjuster. All repairs that were completed has a lifetime warranty. Warning I dealt with two different managers at this branch William who is no longer employed there and Lorenzo who took over. They both are horrible at returning phone calls and following up with status of your vehicle. I have dealt with Classic Collison in the past three different locations. Sandy Springs, Buckhead, and Decatur they were all good experiences until now. read more

Great service very professional awesome work!!!! I have had two separate meetings with deers unfortunately lol, but they have always got my ride back to brand new shining status thanks.. hopefully no more deer encounters lol but if anything happens this will always be my go too!!! read more

My history with your company is one that reads horribly. I came to you for get my rear end fixed, and was returned a car with a trunk trunk and tail lights that were visible misaligned, so much so that it was a bit insulting that you tried to give it to me in such condition. I returned it, and got it back with a leak in the trunk so severe, that it left a pool; a pool large enough to nearly ruin the camera that is kept there. The man who presented himself as the owner said it was because you didn't do a seam seal. After a bit of fuss, a representative told me to drop off the vehicle. He said that if I get there when you open, I'll have it back when you close; that he would leave my car out so that I can access it with my spare, and we would be done. When I got there, my car was no where to be found, and you were closed. After much more fuss, I found that you were unable to compete the work as quickly as you said, but no one bothered to tell me anything about it. I had to take to Facebook to get an immediate answer. The man who presented himself as the owner got me a rental car the next morning, and allowed me to keep it for the next 3 days as you more properly did the repair. After this, I had damage done to my vehicle. It was another case where payment was no issue. I had a choice to go to the most convenient place (Classic Collision), or find another place to go to. I choice you because there is no way you'd drop the ball like you had before, and there was no way that you'd do it twice to the same person. I was incorrect. I came to you for an estimate. Someone came out, took photos of damage and the VIN, asked who the insurance company was, who the agent was, and said I was all taken care of. Months go by, and I hear nothing from all parties. I called insurance agent and he said he had never gotten an email. I call you, and get no answer. I press zero, leave a message, and wait a month for no reply. I call again, and do the same thing, only to get no response. The next month (January), I call and get an answer. Nothing had been done. The secretary makes the comment that it's her boss, Jeff, who did the estimate, and who had not done what he said he would. How is this acceptable? And if it's leadership dropping the ball, how am I to believe the culture of the company is? My last call resulting in an email being sent, without the photos that you should know to include (damage and VIN). Did you call and ask me for the photos? No. You sent it anyway. The insurance agent had to ask me for it. What's going on with the communication? Is my time it valuable to you? Are you lax because insurance is paying for the repairs? Do you expect me to just lay down on shoddy workmanship and suspect practices because my money isn't being spent? Even now my taillight is out (it had been going in and out since the repair, but I can't prove it's your fault so I let it go). I only bring it up not because I want you to look at it, but because I want you to understand that I have a legitimate fear that if you are tasked with the repair, it will only result in a failure of something else. Let me make this 100% clear. I am only allowing you to finish this work because we are so far in, and I should not (and will not) take another day off to get an estimate and start this process over after 9 months of fighting. Should anything ever happen to my car again, I will not be using any of your locations, and I will very publicly advise others to follow my lead. read more

5 stars in every category. They communicate very, very well. They do very good work. They tell you what they plan to do before they do it, and give you the option to accept or decline the changes. When they were done, they did a good job of cleaning the entire vehicle. read more

After another local body shop took so long on my car and I ran out of rental coverage I had my Volkswagen towed to Classic where they got the job done right and quickly. Highly recommended. My insurance only wanted pay for aftermarket parts but Classic was able to get almost everything OEM. Thanks! read more

Just an update... Contacted Corporate to file a complaint. The General Manager for the Stone Mountain location Jeff C. reached out to me to address my concerns. I brought my car back in for Jeff to review my concerns. After opening the hood he did agree some adjustments needed to be gone to close the gap with the finder. Jeff took my car to the garage and made the necessary adjustments to fix the problem. Jeff did apologize for the work not being done correctly initially. My views on the service I received from Mark still haven't changed due to Mark disregarding my concern and for inconveniencing me traveling back and forth to the shop and for not returning my call. read more

Staff was very helpful, had a problem with my hood latching on. Had a problem with it for the last few days and they figured it out and fixed within 15 minutes free of charge. Great guys! I recommend this be everyone's first stop. read more

These guys ARE AMAZING !!! Couldn't ask for a better Auto Shop. Took care of my Insurance Company when they were trying to go the cheap way out and not fix my issue !! A-1 CUSTOMER SERVICE !! read more

I am writing to thank Jeff Craven and Kong Tran (sp) for the excellent work on my RDX. My vehicle was driven into a garage door over the past weekend. This resulted in my garage door being replaced and scratches on the hood and left top panel side of my car. Although there are multiple collision centers near my home, I opted to visit Classic Collision in Lilburn since my vehicle was repaired there when someone hit my car from behind. I recalled the wonderful service I received at Classic Collision at my last visit so I had to return. Although I did not have an appointment to receive an estimate, Jeff was standing nearby when I was speaking with the receptionist and offered to take a look at the car. After investigating he said, I may have an early Christmas present for you. He excused himself and came back with Kong who asked if I had 10 minutes for him to buff out the scratches and wipe off the white residue that was left on the car. I said sure! When Kong was finished and I took a look at his work, WOW is all I can say! Looks like nothing ever happened to the vehicle. They both wished me a Merry Christmas and I was on my way. If you are ever looking for a reputable collision center, head to Classic Collision in Lilburn, GA first. They are honest and won't tell you that you need to have repair work done that is not needed. It's good to know there are honest businesses around that do excellent work. Not sure who owns Classic Collision but kudos to them, you have a lifetime customer. read more

First accident I had ever been through, and im super impressed of how well my car was repaired, great staff, excellent customer service

I have used this shop three time now, and every time they have been perfect. They are a State Farm prefered repair shop.

Had some minor damage on my car insurance company told me to take it to this place classic collision in stone mountain . from the time I got there they were very professional streamlined me right in and got my Rent-A-Car all set up fantastic service love the way they did things I was in and out in less than 30 minutes with a Rent-A-Car. thought it would be a couple of days before I got my car back , that night they called me told me my car was ready like I said it was a very small job . went down picked it up got all my paperwork , lifetime guarantee on their work which I didn't think existed . but all in all great place and if I need that kind of service again would happily go back .would like to give a shout out to paige from Geico , Tiffany from classic collision , and Courtney from enterprise Rent-A-Car way to go girls great job .and not only that they detailed my car looked great .. Keep doing what you're doing guys !! read more