Cesar and Armando to the rescue!…read more My car broke down in the late evening, and I was worried I wouldn't be able to get a tow until the next morning. Luckily, I called Cesar's Towing and Cesar himself promptly answered and said he could get someone to me in an hour. Armando came and handled our situation with empathy and professionalism. He greeted us with a smile and asked how we were. Then, quickly and carefully loaded our vehicle onto his truck and addressed all our questions. When he dropped off the vehicle, he was even considerate enough to ask us what direction we wanted our car to face to avoid any potential parking violations. We highly recommend Cesar and Armando and their towing service -- If your car breaks down, they are the ones you'll want to call!!

Great service. Reps and Cesar himself are very helpful and straight to the point. They advise…read moreexactly what you need and don't try to be fishy by giving you inessential recommendations. They do what they need and gets the job done fast. Will be back again

Don't hesitate to call this company! The driver that helped me, Chris, was outstanding. His…read moreprofessionalism and way to communicate is definitely something the industry is missing. He arrived at the time I was given and got to work right away. No unnecessary questions asked or feeling shamed for being in a bind... that's happened to me before with other towing companies. Once at my destination, he unloaded my vehicle, wished me luck with my situation and shook my hand! What a great guy! This company definitely knows what they're doing and I'll be calling them again if I'm ever in another pickle. Quick, easy, efficient.

Guys were super helpful when my car died on the way home from work. They showed up in about an hour…read moreand we we're on our way in no time.

My idiot apartment manager had my vehicle towed from my assigned space in front of my apartment,…read moreless than 2 full hours after putting one of those impossible to remove neon warning stickers on the window. Her reasoning was that the registration was expired, when in fact, it was not, I just forgot to put this year's tabs on the plate. I was gone for several days, and when I got home, my truck was gone. My neighbors across the hall said they'd seen the property manager going around slapping tow stickers on any car that had expired tabs, missing front plates, or had obviously not been driven in a while (leaves/debris buildup underneath, dusty windshield, one or more flat tires, etc) around 10am. The tow trucks started rolling in about an hour later. Usually those stickers have a 48 hour window to get within compliance before they actually haul your car off, unless you're actively blocking a fire lane, or are parked in a space where you are not authorized to do so. Neither of those situations apply in this situation. It was MY CAR, in MY DESIGNATED SPACE. One that tacks an extra $150 onto my rent every month. Infuriating. By the time I returned home and saw my car was gone, I'd been charged $600+ for storage and impound fees. Here's the kicker: IT ISNT EVEN WORTH THAT MUCH! It is a mid 80's beater Datsun pickup. But, it is my primary means of conveyance, and I'd be hard pressed to find a running, drivable vehicle for the same price as it would cost to get my truck back, especially these days.... Long story short, after I spoke to the owner, they cut me a huge discount, and even towed it back to my apartment for me at no charge, because after dealing with the situation, I was running late for work and needed to scoot before my absence at work was noticed. Not the best way to spend a Monday morning, or the best way to spend half of my paycheck, but overall, these guys are just doing the job they've been contracted to perform.... My apartment manager is the one who deserves a bad review lol.

Al's towing violated several Washington State RCW's regarding towing fees, storage fees and in…read morefact, their credit card service fee is also illegal as the towing industry is prohibited from charging credit card service fees. I encourage everybody to check their rates and file for a hearing at Federal Way Municipal court. We were over charged $250.00 for our impounded vehicle.

Very polite quick and efficient made sure that nothing was damaged when they were pulling in great…read moreservice

They left the window of the car down, while it was raining, and now everything inside is soaked…read more Not good experience, they could have at least given a discount, but no. Very disappointed, do better next time.

Scott arrived quickly and did a great job getting me to the repair shop. He was patient, and…read moreprofessional. Thanks Scott!!

Called in a panic and very time restricted dilemma. The gentleman who answered was friendly and…read moreefficient, answering all my questions. Upon asking how much, it was extremely reasonable for a 17 mile tow and when given the receipt, the price was the same as given at the quote. We had called other companies, being told they were unable to help due to short staff. Payless Towing showed up within 15 minutes of us calling. Thank you again! ​

On time. Arrived when they said they would. Very responsive. Good communication. Eugene knew what…read morehe was doing.

Never use Graham towing. They trying to price gouge me... $500 to tow a vehicle less than 10 miles…read more See you in court if you think that is reasonable pricing.

Unfortunately, we were rear-ended by a drunk driver on Christmas. NFS towing came out to remove our…read moretotal vehicle. While this process is never ideal, the tow yard made it relatively easy to check in and gain access to our vehicle in order to remove our personal belongings. One thing to note: in Google maps, it shows the tow yard address where there is a mechanic service center. But the tow yard is actually behind the service center. You need to drive between the service center and the gas station and head all the way to the back alley. This leads you to the smaller Road where you can parallel park at and access the tow yard door that way. Once you check in, no one's really there to help you find your vehicle, though, so be prepared to look through the full yard until you find it. It was pretty hidden and tucked away, which is good for anti-theft purposes. However, I didn't really see anyone in the yard itself, so I would imagine it would be relatively easy for someone to walk off the street and access these vehicles and the items within.

Heartless! Had my car totaled by another driver. Came to pick up my belongings and was asked for…read morepayment first. Customer service didn't care about me or what happened.

I PUT FIVE STARS AS A JOKE, THEY ONLY NEED TWO FOR NOW lol I'm dead…read more One stop is like any business trying to make it work. Nonetheless borderline predatory in the way they take vehicle. if you guys really want them to do better then call your Governor or Attorney General. Let them know that drivers and tow associates need to be educated in these tow, motor vehicle laws with certification. The drivers and dispatch need to possess critical thinking skills so that a right decision can be made if the vehicle needs to be taken. My meds for my diabetes was in the car when they towed it. I was a little upset and told the woman of possible legal action and she hung up before I could mention my condition ( my levels were very low and I was going to feint at they're site in Federal way, WA) I'm on a budget and those shots were to last me till the week after. I just messed up and left them in the car. So to save my own life I paid 479.00 out of my rent funds. It was a bad day to say the least. I'll revisit this page once I open a petition, and file a claim with attorney generals office. PEOPLE ! be respectful to the drivers and folks in dispatch they are doin their job. If you feel you have been wronged or they just took a big dump like they did on me an hour before I had to get to work, with my remaining med kit for my diabetes (which my levels were dangerously low, and or almost fatal) in the car they towed from a well known stationed spot with good tags, and in working condition then call the WAs Attorney General and notify the governer!!

Sharing my experience in hopes it helps someone else advocate for themselves…read more My Enterprise rental was impounded and I contacted 1 Stop Towing within about 12 hours. I had my ID, rental agreement, and the money to pay the approximately $680 I was quoted. I was told that because the vehicle was a rental/not registered in my name, I could ONLY pay the nearly $700 in cash. I was uncomfortable handing over that much cash when I had a major bank card available and wanted a clear payment record. Instead, I immediately contacted Enterprise Roadside Assistance so Enterprise could recover its vehicle and there would be a documented paper trail. The following day, I called because my personal belongings were still inside. Despite having my ID and rental documentation--and having been allowed to retrieve belongings the previous day--the day-shift employee refused me access, became extremely dismissive, and ultimately hung up on me. I have reported these circumstances to the Washington Department of Licensing because I believe the cash-only requirement I was given may violate Washington towing law. RCW 46.55.120 specifically addresses "commercially reasonable tender," including major bank credit cards. DOL can determine whether the practice was lawful. One employee was genuinely helpful, and I am intentionally not identifying them because I appreciated their kindness. If you find yourself in a similar situation: document EVERYTHING. Save call logs, names, times, quotes, receipts, your rental/ownership documents, and exactly which payment methods you offered. Ask for an itemized invoice and don't be afraid to contact the agencies that regulate towing companies. Washington DOL complaints: 360-664-6484 Tow-company compliance: 360-664-6466 WA Attorney General Consumer Protection: 800-551-4636 Being towed is stressful and can make you feel like you have no leverage. You still have consumer rights, and you can document what happened and ask the appropriate state agencies to review it.

THE BEST EXPERIENCE!!!…read more Called Skyway when I desperately needed a tow - very professional driver named Paco quickly arrived and was the one who helped me out. He was kind, gave me a ride to the tire shop as well. He made sure that my 2020 Tesla Model S didn't get curbed at all while handling it. He waited a couple minutes to make sure that the tire store was able to fix my tire. I would highly recommend this company (and Paco!) to my friends and family. Prices are affordable and wait time was not bad at all. Glad these guys are open 24/7 I don't know what I would have done otherwise!

A great company with outstanding employees! The driver, Will, arrived promptly and was very…read moreprofessional and friendly. I will definitely use their services again.