Just wanted to give a shout out to Michael Sheffield. Last weekend I took my mom to find a car, and Michael was very helpful, knowledgeable, and honest. He didn't make us feel like just another sale, but like actual people. I'd also like to give a shout out to the finance guy -- I don't remember his name, but he was such a good vibe. My mom and I were laughing the entire time. This wasn't like normal car shopping; it was actually fun and entertaining. Michael referred us to Zach across the street because we decided to go with a used car, and Zach was amazing too. After the paperwork was signed, my mom noticed the headlight was cracked. Zach assured her he would get it replaced and immediately followed up with an email so she had proof and tracking of his word. Highly recommend this place! read more

Had an awesome experience with sales late 2024, been to service recently and truly wish we hadn't. This was for scheduled maintenance (tire rotation and inspection). We arrived for our scheduled appointment (11:30am) on-time, with only one other person in the service lobby with 3 advisors at their computers and one other person off to the right on another computer. She said she was not an advisor. About 20 minutes of waiting, the non advisor (approx 11:52am) got us checked in, due to advisors being on the phone or just unavailable. Once checked in, we were told it would be 1.5 hours or less for the service. We also asked they look at replacing the wiper blades because they weren't working and noisy. Over 2 hours after quoting 1.5 hours, now nearly 2pm) they said the car is done and we owed $73 for the front wiper blades. I asked about the warranty and the advisor said the 12 month wiper warranty expired 2 weeks prior. I also asked why we weren't advised of the cost of these wiper blades and all the advisor could say was "I wasn't the one who checked you in". I asked for the new wiper blades to be removed as paying $73 is bonkers, they removed them and we left. Due to how slow they were, never greeting us, and lack of providing an estimate for services, we're not interested in using this dealership for service in the future. -we got awesome wiper blades off amazon for $26 delivered the next morning. Honestly, I would not have left this review if they would have just made us feel welcome and informed. read more

Korum Hyundai - Ioniq5 Limited - Car Dealers Near Me - Puyallup, Washington

This dealerships sales and SERVICE department suck. First my wife has a problem with her car's battery dying and the SERVICE supervisor tells her she needs to drive her vehicle more.... ( she drives back and forth from Puyallup WA to Portland OR every week!!! She traded the Tucson in for a reliable Toyota!! Now I am in with a problem I had since June 18th today is July 27th and the service representative says you must have had a bug on your sensor causing the alert every time I used my left signal... SERIOUSLY DO NOT BUY OR USE THE SERVICE DEPARTMENT @Korum.com read more

Extremely disappointed by the service. I made an appointment via the app a week ago for a couple of recalls and added a comment that my left wiper stopped working. I arrived at Korum Hyundai, and the gentleman at the front office told me he couldn't see the comment and therefore wouldn't be able to look at the wiper. I ask if they could still try to fix it since we are living in WA and not having a wiper working is kind of a big deal and would make a rescheduling complicated because it would have to be a non rainy day so I can drive the car. With zero compassion, the answer was no! As a result of it, I won't be able to use my car for another week and IF I'm lucky and it is not raining next week for my appointment, I can come back. That was a very poor customer service with zero consideration of the situation. read more

So I did not purchase my I6 from Korum, and I came here after the other dealership was horrible to deal with. Right out of the gate DJ in service was helpful and accommodating. He helped set up the service appointment and made sure everything went smoothly. In fact he and all the other service team members were very helpful. One exception is the Service Manager as he was cold and aloof with what I saw as an attitude problem. Not friendly or approachable at all. Sad because others were and this is the leader of service. Anyway the primary interaction with the service advisor team was awesome. I recommend the service team and Korum overall. read more

Zero hassle, and an absolute pleasurable experience. No haggling needed...I got the best price right out of the gate. Daniel was amazing, knowledgeable and willing to go above and beyond. Finance was top notch and we actually had fun signing papers. Who has experiences like this? Well, go to Korum Hyundai and you will. read more

Korum Hyundai - Car Dealers Near Me - Puyallup, Washington

Thank you so much to Rodney Harris at Korum Hyundai. After 20 Duty stations, living all over the world and purchasing many cars - in dealing with different dealerships - I have to say that you are the BEST (without a doubt). Your level of integrity, professionalism, and honesty to what you say, is unmatched. The warranty, selection, pricing on your vehicles are great; but you, the salesperson, made our experience extraordinary. You truly taking care of your customers which is equally important. Our experience at the dealership (Larson Hyandai), before you, was disrespectful, belittling, and humiliating. The aggressive insults and fear tactics at Larson Hyundai were just shocking and outrageous. That salesman's level of dishonesty, rudeness, and disrespect (especially a family like ours who have traveled the world in service to our country), felt like a punch in the gut. I guess their unfortunate reputation "may" be accurate after-all. I "don't" believe all their salespeople are like this, but it doesn't help to have a snake amongst them. Thanks again, Rodney, for making our car buying experience great. You are an excellent example of what right looks like! read more

The greatest service ever! Went to Korum Hyundai Puyallup today and wanted to look over several models. The service was so great, we leased a new car. This was our second lease with this dealership and all we can say is that Andrew (salesman), Teresa (finance manager) and Jim (General manager) were great to work with. Thanks to all who made the car buying experience enjoyable and easy. read more

Service Department does not value your time. On multiple occasions, I have made an appointment to get my car in the have it checked out for one thing or another. Each time I have verified on the phone the approximate wait time for the visit. EVERY time I have been there, the car doesnt even get into the shop for at least 2 hours past my appointment time. Either stop lying to people when making appointments or keep to your schedule, its not rocket science. Sincerely frustrated and if I hadnt bought the lifetime service package I would never go there again for work done to my Hyundai. They act like you wont be there that long then they keep you all day held hostage since they have your car. read more

The work on my car went really well. And buying my car was really easy. The sale staff was really helpful.

This was by far the best car buying experience I've ever had. Mason is very knowledgeable about the vehicles and has a no pressure approach. He was very engaged with me and made me feel valued as a customer. The dealership is very clean and everyone I interacted with was friendly and happy to help. 10 out 10 recommended for read more

Korum Hyundai - Car Dealers Near Me - Puyallup, Washington

Possible confusion due to multiple simultaneous negotiations involving other dealerships. Trade-ins are always losers, it seems, no matter where you go. Can't explain further. read more

Had my car serviced there, and they used an autowasher on it, which I never personally use as it can damage my vinyl. I got it back scratched to hell with brush-like marks on the trunk. Service manager Keith asked to see the car, I wasted an hour and a half driving it out there and sitting and waiting for him to come take a look at it. He claimed that it's impossible for their brushes to make that mark, but he lied to me and said if I bring it out again the detailer can buff it out for me. I don't have availability during the time the detailer was available so I had my girlfriend drive it over, which he assured me was fine. After making her wait there for 2 hours they said it's not their fault "it must have been a box or something" and buffing it wouldn't fix it, so there's nothing they're going to do about it. My family was planning on getting the Tucson soon, but it sure as hell wont be from this dealership. read more

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Bad experience at new business and all down hill from there with the service department as well. Could not pick up or return calls, could not answer emails, could not get an appointment in a timely manner. Finally got in because my wrong way alert just goes off randomly on my brand new 2023 palisade. They seem to think this should just be tolerated. Got in for what was suppose to be a 2 hour appointment and after 5.5 hours Keith, the manager had no clue and then tried to lie about how he said it would be no more than two hours. Well he said it in an email LOL. Very rude over there. Glad I found out now and will gladly get serviced somewhere that isnt seemingly falling apart. Would give a 0 if I could! read more

Korum Hyundai - Going the right way, alert going off saying the opposite. - Car Dealers Near Me - Puyallup, Washington

Do not buy a car here, do not get your car fixed here. In fact, don't buy a Hyundai Tucson. Long read, but worth it. Don't make the mistakes we did. In 2016 my husband bought a brand new Hyundai Tucson. He was so pleased with it, he even referred his sister to buy a car here. Not more than 2 years later and roughly 40k miles on it (we drive a lot) and the car just starts breaking down. The transmission on this vehicle is horrendous. It constantly sticks or stalls when going to a rolling stop, entering a round about or slowing in an intersection for safety. EVERY time I took my car in for an oil change they say "well we don't notice anything wrong" or "you would have to pay for us to diagnose it". While I understand that its still a business, I am not the only one with this problem. I even heard another customer with the same car telling them the same thing after her oil change and they kept saying "nothing is wrong with it" or "we already did the recall". THERE IS SOMETHING WRONG WITH THESE CARS. I told them multiple times on several occasions that the transmission stalls and they were not interested in even driving it in their parking lot without $160. Fast forward to 2021, after paying ~$2,000 for the extended warranty, then another $750 every 15k miles after 30k miles and this car continues to take a dive. The heat went out in the middle of winter this year. I called to make an appointment and dropped my car off. Then they had to order a part and I had to pay another $100 for the deductible from my warranty. They said "part will be in next week and we will give you a call!".... no call the following week, no update either. Then I call them the week after, furious because no one bothered to update me. "Oh well the part is on back order so it will be another week". GREATTTTT I will continue to be without heat and just keep calling for updates then. Finally, part comes in. They fix the car very quickly and I am pleasantly surprised! I walk in, pick up my car and drive off. HEAT. STILL. DOESNT. WORK. Furious, I call them immediately and explain that I just took $30 worth of ubers after dropping off my car and the heat still ISNT WORKING. They told me to drop it back off, which I did and they would take a look. Couple days later, car is fixed. A few weeks later (today), heat goes out AGAIN. I call once more, still furious I paid my deductible with heat not working again, to have them fix it ONCE MORE. They tell me today, "we don't have an appointment for 5 days". Seriously?!?!? You mean to tell me, the thousands I spent on the warranty, the thousands I spent maintaining the warranty and the $100 deductible I paid for YOU TO FIX THE HEAT doesn't get me in same day? YOU DID NOT ACTUALY FIX THE HEAT. Why is it the middle of the winter and now this is the third time I am bringing it back for you to fix AGAIN and I have to wait for you to have time? WHY AM I WAITING ON YOU TO FIX WHAT YOU SAID YOU ALREADY FIXED!!!!!!!!!! FIX MY CAR SO I CAN GET RID OF IT. Transmission constantly sticks, heat has gone out on drivers side now 3 times. And every 15k miles requires a $750 "check up". GO ANYWHERE ELSE. read more

Korum Hyundai - Car Dealers Near Me - Puyallup, Washington

I reached out to this dealership because I was looking for a specific Santa Cruz. Mike Peterson responded to my query almost immediately. He was very helpful, worked diligently to get me the best deal, and answered all my questions. Unfortunately, it came down to geography - and I purchased from another dealership. Nonetheless, because I received such great service I wanted to leave a well-deserved 5 star review! Thank you Mike! read more

We had a 12:30 appointment and they didn't take my car in until 1:46. We were told when we checked in we would be out there in no more than an hour and a half. Employees were just standing around and no one seemed to care. This is extremely poor customer service and I suggest those looking for a Hyundai or Hyundai service to look elsewhere. read more

I bought my Hyundai in 2015 and have been getting it serviced at this location since then. I've never had such excellent customer service until today. I was scheduled to be with DJ; however, he was busy, and Sedric F. took over and was my service advisor. He was kind, great at communication, patient, explained in great detail and even explained some things twice without being annoyed with my questions. He didn't push sales either nor rushed to check me out.You can tell he's very compassionate and cares what he does. That is what made my experience at the service department at Korum Hyundai exceptional. I hope he stays here for awhile. Management, I hope you give him a raise after this review The only downside is that it takes 2 months to get car serviced. As much as it's an annoyance, it's a problem everywhere, not just at Korum. read more

Went back to Korum today and got some good help from the general manager. In hindsight I should have asked for him the first time I was there. It was not my intention to get the guys at the service desk into any trouble. They are usually very helpful and the problem I am having with our Santa Fe is probably way over their head. In my own opinion I think by trying to increase fuel mileage or by trying to lower emissions car manufacturers are designing engines which create more problems than they are trying to solve. I also own a 2019 Nissan Altima 4 cylinder 2.5 liter and my brother owns a 2013 Nissan Altima 6 cylinder 3.5 liter and he gets 30% better gas mileage than I do. This kind of tells you that trying to reduce emissions is not working out too well. read more

Beware. Hyundai of America, and Korum Hyundai refuse to honor the warranty that my vehicle came with. I have a 2022 Hyundai Kona that I purchased new. During a trip to Long Beach in August the radiator developed a leak. At the time I had just turned 30,000 miles so I was well within the warranty. I was able to limp the car home, but the car was not drivable until the radiator was replaced. I called Korum Hyundai trying to get the car in for repair. I was told that they could not get the car in for repair until late September, or October. As the car was not drivable, and they claimed that their repair shop was booked, I had no choice but to have the car repaired at a private shop at my own expense. I have requested reimbursement from Hyundai, but they refuse saying that they don't reimburse for third party repairs, even if they can not do the repair in a timely manner themselves. Here's my take on this: 1. The Hyundai 100,000 mile warranty is not worth the paper that it's written on. 2: Because Hyundai reimburses it's dealers at a lower rate for warranty work than the dealer can make charging "full bore" for people walking in off the street, they have no incentive to do the warranty work and will make it almost impossible to the get car repaired. I do like my car. But if you plan on buying one understand that Korum Hyundai, and Hyundai America will not make it east to get the car repaired under the warranty. read more

I recently went to Korum Puyallup for recalls I had 5 in my vehicle Hyundai. I originally had a drop of appointment but my circumstances changed. I arrived at 11 (time of my appointment) I told them I had to out by 2:30 so I can pick up my son. Then I said they can do what they can in that time frame. I was fine with them not being able to do everything. The service specialist didn't even talk to me she kept sending her assistant and telling me they can't guarantee the time. I was like you can't even do 1 or 2 of the recalls? Again NO. I then said OK I'll take my business somewhere else. I left that auto shop then called the Auburn Hyundai. They set me up with a new appointment and informed me that they could get me in and work with my time frame. In addition most of the recalls have parts that needed to be ordered! Oh and 1 recall was literally just someone looking at a plug to see if it was damaged or not! So tell me why they could not doe this in a 3.5 hour frame at Puyallup! Also not to mention it took like 5 minutes for anyone to even address me at the Puyallup Hyundai. The one star is for the poor iPad assistant lady that was just doing her job but so patient. read more

Huge shout out to our Car Salesman Andrew Cowan for the great experience purchasing our BRAND NEW dazzling Hyundai Veloster N! Highly recommend Puyallup Korum Hyundai. When it comes to buying and trading cars, reaching an agreement can get ruthless and toxic. While you can find that atmosphere down the entire S Tacoma Way, you will NOT find that here at Korum Hyundai. My husband spearheaded starting the process with trading in my previous car and purchasing our new one. It will always be lengthy in some way or another, hence, I was grateful how Korum Hyundai kept in touch and worked with him. He was working with a few employees via phone before making headway on a deal with Andrew. We stopped by in person to meet, trade, finalize and purchase! The finance meeting is usually where there's a lot of pressure, anxiety, and sketch. However, the finance man Tom didn't play the typical games and tricks. He was humble, kind, upfront and makes it clear he finances cars AND helps people. For example, there was a moment where I lost focus, since something in my husband's personal life came up. Tom understood and made sure to take his time with us, checking in with me to make sure I'm okay and happy so far. I remember him saying something along the lines of, 'I want to make sure you leave happy today, not regretful or remorseful. That hurts us, you, everyone. We don't want that to happen!'. Tom worked his magic that night and got us a great deal! Now when it came to the car sales side Andrew, our car salesman, was the best match for us. He is a unique car salesman, fun, energetic, down to Earth, and a Veloster EXPERT! We couldn't have worked with a better sales guy! He went above and BEYOND continuously for us the entire process. One example is at the end of the long trade and purchase night, Andrew made sure we left the dealership with a strong understanding of the features and perks of our new car. He could've drove home after all business was passed and done, but he offered time to go more in depth about our car. His genuine appreciation of Hyundai Velosters and selling them have made us TRULY grateful. Andrew and my husband are both colossal car enthusiasts which definitely helped them connect at a deeper level. They both spoke the car lingo that I would need a translator to understand! This place is gem if you are looking to purchase or trade a car. Everyone was so patient, helpful, down to Earth and upfront about everything. If my review is not enough, it looks like i'm not the only one with a great experience. Give them a call and ask for Andrew! read more

Korum Hyundai - Looking all pretty for us before purchase! - Car Dealers Near Me - Puyallup, Washington

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My car has been there a month now. I can't get anyone to assist. Not Hyundai USA not Korum. They "checked" my car April 12... one month later it broke down. No loaner no nothing. It is the worst service I've ever encountered. They don't update you unless you literally beg on Hyundai USA. I have medical issues and too bad! Nothing. Then Pedro with Hyundai USA gave info that is not on the warranty and refused to put it in an email. Don't buy Hyundai and don't use Korum. They don't care about the customer. Oh and my car has under 6,000 miles. I can't get a loaner. They refused. read more

I had been searching for quite a while at several dealerships for a car without much luck. Then I came across Korum Hyundai in Puyallup. Jim, Josh, Jason and Tom were amazing to work with. But the reason I bought a car yesterday was their sales associate, Todd. Todd was awesome and patient. I changed my mind multiple times and he was so patient and worked hard to find what I was looking for. 100% recommend Todd and the whole crew at Korum Hyundai Puyallup. read more

Korum Hyundai - Car Dealers Near Me - Puyallup, Washington

I bought my 2019 Hyundai Tucson in December 2019 and Korum has been nothing but extraordinary! Always has the best deals, always amazing customer service, and always will be my go to Dealership/ Service shop! Highly recommend for anyone looking for an amazing place to not only buy a car at an amazing deal but for hospitality like no other! read more

Went in 2 weeks ago and bought a Hyundai Venue. I seriously LOVE KORUM Hyundai. Korum truly is what vehicle sales should be and we truly are life long customers. Thank you for 2 amazing experiences in less than a year. Can't wait to stop by in September to buy a truck. Thank you Tim ! read more

I have been a customer of Korum Hyundai for over 10 years. I have purchased my last two cars here and wouldn't buy them anywhere else. I live up North but after trying few closer by dealers, I've learned my lesson and would never go elsewhere even for a simple oil change. Their customer service is outstanding, always super nice and helpful. I am sitting here waiting for my oil change and I hear nothing but great service over the phone or in person. I referre them to anyone I can. Thank you for taking such a great care of us and our cars! read more

Yupp. I'm happy. Great people. Found exactly what I was looking for. AT A GREAT PRICE. very responsive. Best thing here is the vibe. I'll be BACK FOR SURE. read more

Dean, is great! We bought our first car with him and he was very informative, upfront, and made the experience comfortable. We will definitely be back when the time comes for our second purchase! read more

We purchased our Palisade in February after putting down the deposit in October. Our salesman, Joe Park, was great and responsive be each time I reached out for a follow up. The Finance Manager Frankie was fantastic. We didn't feel pressured but were well informed of all our options. 10/10 would recommend! read more

I had an appt to take my car for service. Arrived on time. Was rudely greeted by service person. He did not even bother to look at me, nor look up from computer. He was very condescending when I told him of problem with my car. This dude was seriously having a bad day! I told him I would take my car else where. Seriously, why would I take my car into a service place with such unfriendly people? I will find an independent service shop where I can build a friendly relationship with my technician. Korum, please check your attitudes of your personel. Put them in a back room if they are going to be grumps! read more

This the absolute best Hyundai location from King to Kitsap county. Their staff does all that is possible to satisfy the customers. I always feel welcome and respected at this location. In the future, I will bring all my car service needs here. Today, I had the pleasure of working with Sedric who went above and beyond to help me. Thank you! :) read more

When you buy new..you can bring your vehicle in for courtesy washes. Just don't abuse it. These guys were very nice to me. Of couse I wound up trading my Mercedes in for a non luxury vehicle but the benefits outweighed the negatives. Service staff was not overbearing, everyone I spoke too was very friendly right down to the parts department lady. I think they have something going good here. I was expecting to be defensive immediately and walk out if they kept at me, but they were actually very informative. I wasn't considering a trade in, but soon as I found out a little more, I was actually interested in doing that for convenience sake. Made sense to me. I came out with an 2013 6 Speed AT All Leather, All Power with all the newest technology in the Elantra Limited. Initially I went to just test drive the new Veloster. I would have been interested in the Turbo Automatic because that is the loaded model with all leather but they don't seem to have them..only stick shift. I can drive a manual but just didn't want too. So I went with a more reasonable vehicle with more space in the back. Their warranty is the best out there to date that I'm aware of. They will spend lots of time with you getting you to understand some of the operations within the vehicle. It takes getting used too as far as the perimeter key. I've only had it for two weeks. I may update this later the longer I have to vehicle to see if it holds up to my fullest expectations or not. Saving in fuel, saving in insurance, maintenance. Can't save with a Luxury sedan. You can kiss that money good bye. LOVE MY NEW RIDE! TY Korum Staff! read more

Korum Hyundai - Another happy customer - Car Dealers Near Me - Puyallup, Washington

If I could give them 10 stars I would! Michael our sales rep, and David the finance manager provided amazing service-this was hands down the fastest and easiest auto purchase I've ever made. They were both so helpful, answered every single question we had, took their time to explain everything thoroughly, made sure we understood everything, and didn't rush or pressure us into making any decisions. I highly recommend them, and can't say enough great things about Korum Hyundai. I'll definitely be returning here for my next auto purchase, and look forward to being a lifelong customer! read more

I recently ran into problems with my Hyundai Accent which I did not purchase at Korum Hyundai. I had contacted Corporate several times and needed the car repaired immediately and felt Hyundai should foot the bill. (They did, very grateful). Every single Service Person that I dealt with was professional, and helpful. As a woman who has had ill experiences with Car Repair Establishments, this was large for me. I would recommend the Service and Repair Department at Korum to anyone with absolute confidence. Many many thanks to all, Sincerely, Nancy read more

Awesome, awesome team at Korum! From the start with Kimberly to my sales guy, Joe, everyone was very professional, and very nice, and they went above and beyond. I even got an upgrade that I was not expecting. All in all I could not have encountered a better morning with this team, and... I love my new Tucson!! I have a new lease on life. read more

Really nice place. Customer service great and friendly. We stoped in this morning for a recall fix of our hood latch. They got us in and out in 30 minutes with a car wash and vacuum. The waiting area was real cozy and spacious. Do not let them chairs fool you they are not comfortable. They look it though. They even have complimentary popcorn. read more

Korum Hyundai - Waiting for service - Car Dealers Near Me - Puyallup, Washington

So backstory. I bought a used car from Milam Mazda. Did my research and came in ahead of time knowing exactly what I was approved for. Still had a bit of wait, but in car buying world I was out super quick. Well in December of 2018 we were rear ended by a taxi driver. Insurance said the car was totaled (we were fine), so after getting all the rigmarole squared away with insurance, GAP, etc, we quickly realized that we needed to get another vehicle. The wife and I are a 1 car house and it was her turn to pick, so she did some research and fell in love with a white Hyundai Santa Fe. Well after getting connected with Jean and doing as much work ahead of time as I could, we were in and once again we were out in a pretty quick timeframe. Jean was friendly, patient, and a real delightful treat to work with. We were not as diligent as we could have been regarding routine maintenance (oil changes, etc) with prior cars so we both agreed that we'd do better. Very first time that I needed to get the oil changed (at the dealership service department), I was shocked when they quoted me the 54 bucks plus tax. I generally prefer going to the dealership service departments to get my oil changes and I was paying almost a hundred bucks at Milam. That was the first thing that really hooked me. Their speed, their friendliness and high level of service received kept me coming back each time. Recently they went above and beyond to take care of me. My breaks (pads plus rotors) needed to be replaced and I of course went back. They took care of it, but after driving there was a concerning noise (loud grinding). Well after getting the car towed back they took it from me and set me up with a loaner for the few days that needed to get it fixed. Repair didn't cost me a dime. Greg in particular is always a pleasure to work with. This place is great and I'll definitely keep my business with them as they've been nothing but great to me/us. read more

I have very mixed feelings about this place. The man I purchased my car from back in April was an outstanding guy, very friendly and welcoming and got me just what I needed. I believe his name was Joe. If you wanna buy a car here, they're very accommodating when it comes to getting you out the door with a new one you'll be more than happy with. The service center though? I have very different opinions on. Fast-forward 3 months after I bought the car, I noticed my back left tire started to lose pressure. I needed to fill it up every week otherwise I would be driving on a flat. Kind of strange that my brand new car (with no damage to the tire whatsoever) would have a leak but I kind of left it at that. 3 more months go by and I'm driving back from Portland when all of the sudden my front left tire blows out. I hadn't hit a single thing. I had to pull over on the highway and call AAA to come and put on a spare for me. My car at this point had only had 4000 miles on it. I figured I could call Hyundai and they'd more than happily replace my tires for a discounted fee if not pro bono because of the circumstances. Not only did the guy I see there accuse me of hitting something, (I had a scratch on the left side right under my gas cap where I accidentally scraped my keys along side it the first week I had it. Gotta break it in somehow, right?) he said that the tires cannot be replaced for free because "I've seen people pop their tires 3 minutes off the lot" and "I saw a bruise on the back so something definitely happened to the car on that side that caused the tires to be that way.". Okay? Does my word not count for anything? I'm not making up some bullshit story so you'll give me free tires. The car I bought from you guys had problems only 5 months after I bought it from you, with only 4000 miles on it. I came to you guys hoping you'll at least attempt to help me fix this problem with some courtesy. He clocked me as a gullible kid walking in looking for handouts. Just because I'm a 22 year old, doesn't mean I drive the car like an idiot and slam into things. He was incredibly rude and told me to come back tomorrow to get it replaced because they didn't have the right tires in stock. I asked him about a warranty for the new tires and my still existing ones and he backpedaled to his previous statement that "anything can happen." and offered me no options on warranties. So I took my car, cancelled my appointment for the next day to get them replaced, and went up to Discount Tire where they replaced both of my tires and got all four of them on a warranty that cost me less than it would've to just replace two at Hyundai. I will never return to this place to get anything done on my car from this point forward. I'll take it to a different dealership if I have to, but this man has completely offended and turned me off of this service for good. read more

It is unlike me to leave a negative review, but my experience with the Service Department has made me feel very undervalued as a customer who purchased a vehicle through this company. When I got my car 5 months ago, I was promised a simple repair. I came in for the fix... they ordered the wrong part.... They called me back to come in a second time...and they didn't paint it the right color so they told me I would need to take time out of my schedule a THIRD time and come back again! This was several months ago. No one got back to me once the part was painted. I called 3 weeks ago and was promised a call back.. I did not get one. I left a voicemail days later.. I did not get a call back. Finally, I call again today and the girl on the phone says, "oh yeah it's here!" like it has just been sitting there all this time? Very frustrating experience. I made an appointment, hope I don't get asked to return a 4th time. Feels like I've been given the runaround.... I hope for better communication and that they acknowledge the inconvenience they are putting people though with these kinds of situations. read more