We've been using Bay Automotive for YEARS and have always felt really good about the service they…read moreprovide. They are knowledgeable, communicate very well, and do great work! I would recommend their automotive service and repairs to ANYONE who asks! We've had oil changes, state inspections, major engine repairs, fluid leaks corrected, tire issues repaired, body work, you name it. They take great care of our cars and of us!

I wish I could give them 0 bcs that's how awful the service is. They are absolutely disgusting…read morepeople they've had our car since October 2022. Lied to us, never pick the phone up. Renee is the epitome of trash and shouldn't be allowed to do customer service. Honestly none of them should. We will definitely use caliber collision next time!

iI brought my Honda CRZ in for repairs and this company did an excellent job. They even detailed…read moremy car for me. I would highly recommend this company for repairs, painting and great personable service. I just got sideswiped yesterday and will be bringing my car back for repairs soon.

I had to reach out to the shop. Was placed on hold then hung up on. Called back, then was directed…read moreto the owner who consistently spoke over me and eventually hung up on me. Owner essentially told me to kick rocks and to talk to a lawyer. Current: Awaiting feedback from establishment owner regarding taking my vehicle elsewhere to have the repair looked over, paint corrected to remove swirls and detailed to remove staining, to fix what was damaged by the shop and out of the scope of the original repair. Update: July 29th pickup. Issues under the hood appear to have been addressed. Missing screws were replaced, fan and airbox were attached. However, my car was now poorly washed, residue streaks running down the vinyl on my trunk, windshield, etc. from soap that was not rinsed off. For some reason my hood and the front quarter panels over the wheel wells had now been buffed and done in an extremely poor manner, the entire hood is covered in swirl marks as well as the quarter panels over my wheel wells. Interior gray trim and leather center console now have black stains from something being sprayed on them and sitting. Documentation does not have original intake miles when my car was dropped off on the 15th, when I asked what the miles were, I was directed to review the state inspection which occurred on the 22nd, a week after I dropped my vehicle off. Variance in miles after inspection was done and when my vehicle was picked up. Original post: My experience is still in progress for a Progressive insurance claim regarding hitting a deer and front end damage. Vehicle was dropped off on July 15th to have the condenser, front fascia and grille replaced. Repairs were completed and the vehicle was inspected on July 22nd. However, upon picking up my vehicle today, July 24nd it was sitting out front on display, windows down & covered in bird excrement. After the repairs had been completed? Why is my car still being driven if the repair is done? As well, no one walked me through the repair, only backed it up for me and told me the keys were in it. Upon inspecting it myself, I found improper screws, missing screws, my airbox was not properly attached, the condenser fan was not properly attached either. Vehicle was left pending another tear down and review.

They have a very disrespectful cashier an older lady with a nasty attitude. She works at the…read morecashier area where you pick up your vehicle after it has been service. They take weeks to get to your vehicle and when you check on the status they tell you the machine said he will give a call whenever it gets in the garage. So unprofessional. They don't fix what they say they can. Lies on the report sheet. Will never take a vehicle there no more!

Had an Awsome experience at star motors Danny Headrick is an A1 salesman everything went smoothly…read moreand quickly got a great deal and I'm looking fwd to doing business with them again!

This was my first experience with this shop. I brought my truck in for three things: an oil change,…read morea state inspection, and a windshield washer fluid hose repair. All three items were completed, so this isn't a review claiming that nothing was done. My concern is with the quality of the service and the follow-up afterward. During the inspection, I was told my truck needed a new engine air filter. The problem is that I had recently installed a high-quality reusable K&N filter. That recommendation immediately made me question how carefully it had actually been inspected. During the oil change, I noticed I was being charged several dollars more per quart of oil than the nearby auto parts store charged. To their credit, after I questioned it, they adjusted the bill. However, I shouldn't have had to catch that myself. In addition, when I left the shop, the "Check Oil" maintenance reminder had not been reset. My biggest concern involved the windshield washer hose repair. I was originally charged a diagnostic fee for what turned out to be a straightforward repair. After I questioned it, the charge wasn't removed--it was simply reclassified as labor. Before leaving, I asked exactly what had been done to repair the hose. This is a known issue on my model truck, and simply reconnecting the hose often means it will separate again. A simple zip tie is a common preventive fix. I never received a clear explanation of what repair was actually performed. To be fair, I contacted the owner before posting this review. Ryan responded promptly to my first email, which I appreciated. I then sent a follow-up email on June 8 asking one straightforward question: "What work was performed regarding the windshield washer hose repair?" More than a month later, I still have not received a response. No repair shop is perfect, and I don't expect perfection. I do expect careful work, fair pricing, and clear communication when I ask reasonable questions. Unfortunately, too many small issues added up, and the lack of follow-up from the owner ultimately led to this rating. There are many repair shops in the area, and this experience didn't give me enough confidence to return.

These guys are PROFESSIONAL! No pressure, great customer service. The best diagnostics ever! Fixed…read moreup 2 of my vehicles. I love the way they listen to customer concerns and address them immediately. S O L I D!!!

Sad to say that I had a very poor experience. It'll be my first and last time going to this shop…read more Firstly, when being handed a rejection sticker for my car, the tech looked like he was deriving pleasure from this- he was grinning from ear to ear! Then, after I got the issue fixed, I headed back to the shop to get my inspection sticker and they'd closed early for xmas eve! There was NO signage on the door. On the Friday following xmas, I headed out early before work to try and get the problem resolved again, and the shop was still closed with NO SIGNAGE stating they'd be closed- they also had no prompt on their answering service stating they'd be closed. They wasted my time with the poor communication, and I felt angry when the tech smiled while handing me my rejection sticker. Wouldn't recommend this chaotic, unprofessional place.

This place is great! The mechanics here are very hard-working and knowledgeable folks. They do…read morequick and honest state inspections . Prices are fair. You can be confident in this trustworthy business.

Last week I took my wife's Nissan Altima to Guaranteed Auto Service in Newport News for a VA State…read moreInspection & Oil change. This was the 2nd time I have used this shop since moving to Hampton July 2020. When we moved to Hampton, I immediately began searching for a family owned & operated auto repair shop. I searched Google & Yelp for the BEST shops throughout Hampton Roads. All my research indicated Guaranteed Auto Service was the place to go. I have not been disappointed! This shop is laser-focused on providing great customer-service, and top quality work at an affordable price point. They are not going to perform unnecessary work. They treat you like family (a friendly greeting & cold bottled water when you walk in the door; free car wash before you pick up your car and Thank You Note on the seat). You just don't find many businesses like this nowadays! Mr Barr & his great team will get ALL my auto repair/routine maintenance business in the future. When someone asks me where to take their vehicles for maintenance & repairs needs, I am sending them to Guaranteed Auto Repair in Newport News!

They fucked up my bmw fuel lines and told me take it somewhere else 0/10 all I asked was them to…read morelook under my car cuz some loud clinking now my entire oil and fuel is sitting on the ground and they won't take responsibility and told me take it to another shop to verify ts like I can verify when I took it in I didn't have a giant puddle under my car and just got a oil change, after the visit I can't even take my car on the road and I drive it there fuck this shitty ass shop

This place is a complete and utter disaster. Avoid this place at all costs! I had my car lock…read more"fixed" here. The lock completely broke after just 2 weeks. The owner didn't respond to my calls or messages for a month. And he refused to provide any sort of refund. He was also really rude to me. He said he would fight any sort of dispute that I file and he got very defensive instead of just being a good guy. Avoid this place.

I have my car serviced here . The workers were very friendly and went above and beyond for me and…read moremy car runs smoothly . I recommend getting your car work done here.

Great service. I paid half of what the dealer quoted me and they actually diagnosed the problem…read more Glad I got my AC fixed. No more sauna car!

Absolutely thrilled with my experience at Barney's Auto! Took my beloved Honda S2000 in for a…read morecoolant flush, thermostat replacement, and a full cooling hose service--and I couldn't be more impressed. Cory was the definition of professional: knowledgeable, meticulous, and clearly passionate about his craft. The work was done flawlessly, and my car is running cooler and smoother than ever. If you've got an S2000 or even a GM vehicle, don't think twice--Barney's is the place to go. The level of service easily beats the big dealerships, and the prices? Way more reasonable than anyone else I've found. You're getting top-tier quality without the inflated costs.