I came here for a weave takedown and reinstall with closure and I am very disappointed with the quality of my sew-in and the customer service I experienced.
I first found out about this salon after an influencer shared her experience. She got braids & had nothing but positive things to say so I booked my appointment online for a full weave with weave takedown for 2pm the next day and was quoted $250. The online booking system didn't "confirm" my appointment and since I was scheduled for less than 24hrs away I called the salon and they told me to come at 3:45pm instead of 2pm, which I agreed to. I let them know I was taking out my weave, and reinstalling with the same hair and confirmed that a closure was included with a full sew-in and they said yes.
The next day and I get to my appointment right on time and am greeted by a stylist who I think is the owner. She goes and talks to my stylist and comes back and asks me where I am coming from. I tell her Manhattan and she turns back to the stylist and signals "no no no" which to me implies that they were trying to figure out how far I traveled to either have me come back later or another day. The owner told me that they were behind and that my stylist would be with me shortly.
When my stylist finally got to me it was well past 4pm and almost 5pm, mind you, my appointment was at 3:45pm. While my hair was being taken down, the owner came to me and said it would be an extra charge to wash the bundles in my head. I was shocked, because my whole life, weave takedown includes, takedown and washing and drying the bundles. If there was an extra fee for the wash then why didn't they add this to their service list or make it clear when I called to confirm the appointment? I agreed because at this point my hair was half taken down.
In the middle of the takedown (and throughout my appointment), my stylist kept talking to her friends on her AirPods and kept repeatedly complaining about how she forgot she had a last client (aka me) and now she was going to be late to some party she was going to. She said this multiple times while doing my hair which I found very unprofessional and rude.
After takedown, she washed my hair and bleached the knots of my closure at the same time. I really like the Design Essentials avocado shampoo and conditioner used. I have A LOT of hair and appreciated that she soaked every strand. She also used a detangling brush (similar to the Felicia Leatherwood brushes) and was gentle with detangling. This was the only positive.
When we got back to the chair, she was still on the phone and still making comments about how she forgot about my a tired she was & that she was gonna be late to the party. She was gentle with blowdrying and braiding but absolutely insisted that I had to use glue for my closure even with a band. I have worn weave for years and NEVER used glue and my closures always look like its growing from my head. I should have told her to forget the closure and just keep some leave out but I went against my better judgment.
By the time she got to styling my hair I knew I was gonna cry when I got home. I have Yummy hair extensions which are top tier when it comes to weave & closure quality and sis had me with STIFF & STICKY hair. She used so much mousse, spritz & holding spray that I looked like a helmet head, which was exacerbated by her bulky braiding pattern. She also used the wrong color foundation on the closure lace.
My closure hairline is literally a horizontal line across my forehead making me look like Herman Munster from The Adams Family. I told her she could cut my bundles to give it body and layers and she said she didn't want to "chop it up". I get it that some people don't like to cut their bundles but I don't care and would rather have face-framing layers than a mop on my head.
Anyways this whole experience left a bad taste in my mouth for the following reasons:
1) AFTER they took out my bundles they told me that I would have to pay extra to wash them. At this point it was almost 5pm and my hair was barely started. What the owner should have said was "normally we charge but since we started you over an hour late we will wash these on the house, sorry for the inconvenience".
2) I ended up being charged an extra $100 from what was originally quoted. After tip I paid $400 for the worst weave of my life.
3) Her braiding and stitching is atricious. The band that secures my closure is exposed from my ear down to my nape & my braids are exposed. The stitching is wide and sloppy. You're supposed to cover the braids and the band with the hair so now any gust of wind has me looking crazy.
4) She kept complaining about how she forgot about my appointment and how she was going to be late to her party.
5) She kept chasing her kids around the salon
6) She can't do a full weave without glue
Do NOT come here for a weave. It's a "luxury" experience without luxury customer service or luxury skills. You have been warned read more